This particular Batteries Plus nearly doubled their price on their standard watch battery replacement from $8.99 to $15.99 effective August 2015. I got a really bad feeling from the young gentleman at the counter since he was clearly trying to push the $15.99 lifetime warranty price so I contacted management. The manager said that "all Batteries Plus" stores are now charging $15.99 for this "lifetime warranty" service. So, I called his bluff. I went to the next closest Batteries Plus, got my watch battery replaced for $8.99. If you go to any other Batteries Plus, you can still get a one-time watch battery replacement for $8.99. It was that simple. Just go to any other Battery Plus, excluding this one on Burnet. So sad because I used to really enjoy going to this one. Maybe the management and staff at this location is pressured to upsell the "lifetime warranty" watch repair. It's not a terribly bad price for lifetime warranty, but customers should have the option to choose. Luckily, at any other Batteries Plus store in Austin (except for this one) you have a choice. Leaving my review below since it's still accurate for other Batteries Plus stores in town. Tip: In the process, I also researched other places in Austin, and I actually found a GREAT place called Time Masters that's locally owned, highly rated, AND less expensive than Batteries Plus. read more

Friendly staff, but when your website says something is in stock, you'd expect that the store's inventory would match. Still not enough of a selection of specialty light bulbs to match even a big box store. read more

Every time I go here, the staff is SOOOO very helpful. The second you get there, they almost always greet you in a real way, not a canned response way. Not even the teachers at my kids' preschool remember to do that and the teachers have a sign in their classroom to telling them so! My friend was there one time and an employee came out to a ladies' car to help her carry in her heavy car battery. They nicely and simply explain to me exactly what I do and don't need. They are one of the few places left that will do the labor on a watch battery. Plus, their prices are about the same as any other place including Amazon. For anyone with car, watch, cell phone, camera, and laptop batteries, GO there! read more

Totally written wrong the first time. OTHER places quoted me $120-$140, Batteries Plus had the low quote :)

I needed a new battery for a watch, and since I have the manual dexterity of a toddler, I decided to take it in to be serviced by a pro. On a Sunday, all the jewelry repair shops were closed, but this joint was ready to help me at 10am. Boy, were they ready. It took them all of about 90 seconds to open that sucker up, address the problem, and send me on my way. It was such a simple process they didn't even charge me. I pulled up to this spot thinking it looked like a throwback RadioShack from 1993, but their customer service and skill with even a dainty little piece of jewelry was masterful. So glad I found this place. Nick, you run a great spot. read more

The worse experience whit this place. They replaced the battery on my phone and charge me 80 dlls 2 months leater the battry went bad because they instead a use one so they refused to exchange the battery that place is soxs read more

It was a cold night last night when my car battery decided to die. Batteries Plus was just around the corner but it was almost closing time. I could see the door being locked and the lights going out from across the street. Was I too late? No not at all. The manager opened the door, cheerfully found the battery I needed and even drove me across the street to make sure I was on my way. You don't find people who will do this kind of thing and provide this kind of service in this town as much as you used to. Without a doubt, I will be recommending this Batteries Plus location to all my friends and neighbors for a long long time. R. Hodges - Northwest Hills read more

After going to 2 other stores (Heb) (best buy) they had the battery I needed that was a super positive. We needed a battery for a Lexus car remote The guy at the counter was very helpful and got her the battery she needed then he started talking something about some kind of warranty and how we could replace it at any location. Never set any expectations that the warranty was extra however when he rang us up the total price was almost $15. Four dollars and change for the battery and over $11 of warranty are they crazy? He actually tried to sneak it in there like we weren't going to notice. They tried to pull a Jiffy Lube when they used to scare women into thinking they needed $30 air filters and fuel filters. Seriously deceptive sales practices. The warranty was over 250% the cost of the item.. Made sure they refunded the charge..Check your receipt!!! read more

These guys are awesome! Very friendly from the moment I walked in with my super weird (and extremely old) battery request. Of course they know what it is I need (a battery for my 1969 Polaroid), but they also know they don't have it at this store. No problem! They're immediately on the phone with their store on S. Lamar and they have it there. Would I like it delivered? Nice! (I declined, I was going down south anyway, so I went and picked it up myself.) But I also noticed the teamwork going on with the sales crew. Always an eye on the door and to new customers coming in and making sure someone was always able to help. It was really great to see. Keep up the great work! Also, they have light bulbs and some rather interesting looking ones too. I'll have to go back! read more

This review is overdue ... I went into Batteries Plus off Burnet to get replace the battery in my iPhone. I was excited to find a $10 off coupon on their website and scheduled my appointment. As the gentleman was working on my phone, I decided to leave to run a quick errand and come back. I came back to a store filled with smoke ... my phone had exploded. This was a freak accident, and thank goodness no one was injured. I was told I was going to get a replacement phone at no charge ... which is amazing! I went back the next morning to meet the manager, and was given a temp store phone while they looked for mine. In less than a week, I returned to swap my temp phone for my new one. We all get customer service everywhere we go, and it is rare that you walk away thinking to yourself, "I wouldn't have handled it any better than they did." Which is exactly what my thought was when I left. I will definitely be returning for all my battery, and repair, needs. read more

Warning ! Do NOT take your batteries for disposal to this place! Yesterday I went in to get light bulbs and at the same time take in batteries which I have always taken there for disposal. They are always friendly and yesterday was no exception........but at checkout he said we now charge for taking your batteries. They weighed them and it was 13 pounds and they charge $1.85 per pound to dispose of them. Thus I was charged $24.05 for them to throw away the batteries . I should have turned around and walked out with my batteries and dispose of them myself, but I was in a state of shock and paid and walked out. Very , very dumb on my part. I feel like I was taken advantage of,,,,,,,,,they could have said we will take these today, but do you know we now charge for doing this. If I was told this as I handed them to the person I do believe I would NOT have left them there. I really feel like a fool for paying $24.05, but no more. Just wanted to save you all out there who want to do the right thing. Thanks for listening. Thank you so very much for answering me regarding my visit yesterday. I just wish I was told when I handed them to my very welcoming clerk. I just would have processed the cost and would not have left the batteries there. Oh and yes I still would have bought the light bulbs, I needed them. Leaving the batteries cost me more than buying new light bulbs. It was quite a lot even if it was 13 pounds. I try to help our environment, but that trip really hurt my wallet. Once more thanks for listening. read more

They probably have any and all kind of batteries you need to replace. However I'm giving them only two stars because the manager (a heavy set balding guy in a differently colored shirt) has no customer service skills and lacks manner. He was full of excuses and apparently cannot control his voice volume. Despite their large selection next time I will prefer to drive to a farther location than to go there. read more

Store personnel programmed two auto keyfobs for me. I am quite satisfied. Both fobs were acquired through mail order but they matched the original manufacturers' products. One was for a '18 Honda CRV and the other a '16 Mazda CX-5. They were frank with the steps required and warned of possible failure modes, but they encountered no problems with the work. Both keyfobs work fine. Incidentally, the cars had to be on-site. I estimate I saved about $120-$160 over dealers' prices. read more

I came in for a basic watch battery repair and parked easily. My replacement was quick and done with courteous service by multiple employees who seemed like they enjoy their jobs quite a bit. My total cost was around $9, not bad at all! Additionally they recycle batteries of all kinds, so I brought in my dead regular ol' AAs and threw them in the bin. read more

Batteries plush at 79 7915 Burnet Rd. In Austin gets an A+. They did not have a battery to fit my camera but called a store in Waco, which is on my way back to Dallas, found the battery, ask them to hold it, and I will pick it up in 3 hours. Don went far beyond the call of duty, is excellent at customer service, and if I were his boss I would give him a raise. Jesse was also incredibly helpful. Visit this store. read more

Tremendous experience!!! I went in as a small flashlight I had previously purchased had taken a turn for the worse. I was greeted by Tino, Sales Manager, who promptly said, "no problem," and immediately handed me a brand new one! No fuss, no muss. I was also there to purchase a replacement battery for my Honda Valkyrie motorcycle. Tino immediately retrieved one from their inventory and was knowledgeable about how the physical size of the motorcycle battery is important relative to the tiny compartment it fits in (under the seat). PERFECT MATCH! He also taught me about their amazingly discounted (with manufacturer's mail-in rebate) LED Duracell Lightbulbs. He knew everything there is to know about LED technology, and educated me on their value. I purchased 7 of them. He provided extra copies of the receipts, the mail-in rebate forms, and sent me on my way with a smile on my face. I am happy to recommend their Store as I'm sure you will have a great experience! read more

Octaviano helped me with my jet ski battery and was very helpful since the moment I came into the door. Nik came by and offered even more assistance. I will come here for all my battery needs! Thanks! read more

This is the place to go to have your watch battery replaced. Quick, cheap, apt, and personable. Their 21 dollar lifetime replacement beats any jewelers. This was the first time I was in the Round Rock, Texas, 2541 South IH-35 store, but this is where I would go for security lights and high quality flashlights. If you don't have stock in this company, buy some. It's going places. read more

I cannot say enough good about tis place ... late last year I needed a battery for my car .. great price but when the went to install the battery we ran into a mess with the cable terminals.. they worked until they got it fixed. THANK YOU SO MUCH!! You guys rock! read more

Took my phone to burnett road location for battery change. i did not have any other issues when done my home button did not work on my iPhone, No issues prior to battery change. they spent rest of afternoon trying to fix it but could not so i had to purchase a new phone. At least they didn't charge me for battery change....not sympathetic with my new predicament. read more

Awesome service! My battery died and I was in desperate need of one asap. Jason made sure I got what I needed at a great price and installed it for me. Even with the store packed to the walls, friendly, fast service. Definitely returning to this location! read more

I usually take my watch to Batteries+ to have the battery replaced. When I went in this year, they insisted on charging me for the battery because I wasn't in their system - even though I've been there before. My husband, who has gone there too, didn't know about their "system" either. To make matters worse, the hulk who was putting in the battery broke the crystal. They promised to take the watch to a jeweler to have the crystal replaced at their expense. That was 2 weeks ago. I called to see what the hold up was only to find out that they' still haven't even taken the watch to the jeweler! The person I talked to protested that they were just soooo busy! I asked if I could take it myself. Sure, if I wanted to pay for the repair myself - and for the battery to boot. I don't know when to expect the watch at this point. They've been pretty irresponsible. read more

Buyers beware. I have dealt with this branch for years, all of a sudden they won't warranty a battery that was clearly needing to be changed out. There was no reason for them to deny changing it out. Make sure when you go for a replacement they are in the right mood. read more

I came here several times to have my screen replaced on my iPhone and the screen continues to get worse instead of better. Don't get your iPhone screen fixed anywhere other than Apple! These guys should not be fixing screens and unfortunately that is the lesson here. I paid $500+ to have the screen repaired over several months. The owner ended up trying to place the blame on me by the fifth time around instead of doing the right thing. Please!! Take my advice or you will be sorry! Don't let them anywhere near your phone! read more

So, I can be lazy sometimes. Like, REALLY LAZY. My keyless entry on my car key stopped working like a year or two ago. I told y'all! Finally, I went here and got it replaced. $15 and has a lifetime warranty! WHAT!? Jesus. I need to stop being so god dang lazy. read more

The service I received at the Burnet Road store in Austin was not only bad, it was insulting. I purchased an X2-14 battery for my ATV in November of 2012. X2's come with a 24 month warranty. It did not hold a charge very long and didn't respond well to attempts to charge it. When I took it in, both clerks (Chris and Kevin) interrupted me before I could complete any initial questions. Some of the questions I wanted to ask were "can you check to see if this battery will hold a charge?" Or "Can you look up the purchase date and let me know the warranty information on this battery?" Chris said it was a 5 year old battery before asking any questions or attempting to verify a purchase. This was based on looking at the hand-placed sticker that comes on these batteries. The sticker has a single letter and single number code on it, like L9 or M9. Mine was one of those and they said the 9 meant that it was made in 2009. Again before asking any questions, he said "that's a nice long life for a battery. What do you want me to do? Sell you a new one?" I asked him to test it and look up my receipt.. He tested it and confirmed it was dead and also looked up my purchase and said "you bought a battery like this battery in November of 2012. " He said there was no way they would have sold me a 3 year old battery in 2012 because they sell too many every month. At this point, I am getting accused of trying to fraud them by swapping an old battery under a more recent receipt. I wanted to help them find any identifying evidence that could let them know I am not lying. (Always a great spot to be in as a customer that purchased a product that is still under warranty.) I asked if there was another way to match the battery to the receipt like a serial number? Or is there a place on the receipt that shows the month/year the battery was manufactured that would correspond to the sticker they place on the battery? There was not for either. Can you call other stores and see if I have ever purchased anything from them? (I asked this because I have never purchased anything else from any BPB.) He said we can only see purchase history for our franchise locations. Do I have any purchase history with them? No. While Chris was talking to Scott (the manager) on the phone, I asked Kevin what the 3 meant on all the other batteries on their shelf. He informed me that this meant they were made in 2013. I asked, so you sell one year old batteries? Yes, he said. But you just told me you sell so many every month that there is no way it could have been a 3 year old battery? He said, yes, there is no way. No way. Meanwhile I am wondering if you sell so many why do you have one year old batteries still on the shelf? Plus, telling a customer "No way" and "We are right" is a great way take care of the customer. They said they could sell me a new battery but there was nothing they could do with the old battery since it was out of warranty. I didn't own the ATV until late 2012 so I never would have bought a battery before that. There was clearly a chance to seek to understand my situation that they not only missed, but they directly disputed in front of other customers, essentially accused me of lying and offered no course for resolution. They told me the manager was not in the store and that I could call him and gave me his card. The number on that card rang back to the store. I asked to speak to him on his mobile and they said I could not, even though they had just got done speaking with him on his mobile. I couldn't understand why they could talk to the store manager but I could not (since he was clearly available to take their call). They told me Scott would call me back within an hour. Two hours later, I had to call Scott myself who continued to cast doubt on the validity of my receipt and request. I apologized to him for "disrupting" any of their other business but I assured him it was only because I was essentially being accused of trying to fraud them and not getting any reasonable answers to my requests. He let me know he would take care of my situation and by that, he meant he would sell me a new one at his cost. $70 for a new battery. This is not what I would consider "taking care of me" considering my original battery under warranty. Exhausted at that point, I let him know that would be fine and ended the call. Rather than deal with this company or location any more, I decided to buy a replacement battery at full retail from a competitor, even though my defective battery was under warranty and should have been replaced. read more

Service was better in the past. I think they need to find some new hipsters to stand behind the counter.

Went to this Batteries Plus location for a watch battery. The watch worked fine when I went into the store, but I could tell the display was starting to dim. I won't go into all of the details. Suffice it to say that once the battery was replaced the watch didn't work properly. It is a long story and in the end the manager gave me $20 to go away. Now I have to spend my time and gas to find another watch. Perhaps their other batteries are a good deal, but beware of their staff changing your watch batteries. It turns out they lost a tiny little spring that causes the alarm to beep. Might be better to go to a jeweler. Jewelers are not that much more expensive. Would have been worth it to me. Hind sight is 20-20. Beware! read more

Hit or miss. Have had great service and have had horrible service, all depends on who you see that day and their mood. When on their game they are hard to beat, but when "junior" waits on you he drums up an excuse on why something is out of his "allowed range" before he even hears you out. Too bad since they are closer than the quick shops at the mall; albeit it they are much cheaper and faster at the malls, plus you can get a snack while you wait. Seems business in Austin is now so great Batteries Plus can afford to pick and choose their moods daily. read more

Well, where to start.. I've bought a LOT of stuff from this store over many years for both personal and corporate and have been very happy with the products and service: car batteries, laptop battiers, specialty ones and last year I purchased a pretty very expensive X2 (https://www.batteriesplus.com/battery/marine-and-boat/deep-cycle/bci-group-24m/sli24agmdpm) It was, in fact, recommended by the folks at the store FOR this application. Recently, the battery wasn't working and it wouldn't charge on my home charger either. For clarity, my home charger is fairly expensive digital charger. I took the battery in and spoke with one of the guys there. He told me he'd need to test it and try to get a charge on it. I told him, it's not taking a change and my charger says the battery is bad. So, I dropped it off and they said they'd call in a couple of hours, which they did. I got a call later that day and they said it failed to charge and for me to come to the store and they'd swap it under warranty. I arrived and immediately the guy I'd been talking to got on the phone, he was all the sudden hesitant. Then another guy got on the phone and after a short conversation told me the manager said they MUST get it to a full charge(12+V) in order to warranty. I asked the guy, what if it's a bad cell, he said it would still charge, which I tried to argue with, because that's just not right for most batteries, maybe this one's different. So, the manager intervened and told them I'd need to wait again, a few days, even AFTER they told me it would be under warranty. His initial argument was it had been sitting and neglected. Sure, it does sit sometimes, it's for a camper! I also, generally remove it between uses and place it in the garage, on a cabinet, not the ground. It had worked just a few weeks prior and I test and charge it on a regular basis. So, I got a call (voice mail) a few days later saying the battery wouldn't take a charge and they would NOT warranty the battery. They said they wouldn't warranty because of my neglect. I really don't understand how I neglected it. Frustrated, I pulled up their warranty and it reads (in part): "...however, claims will not be accepted on products that are defective due to owner abuse/neglect or used in applications for which the product is not intended." Hmmm, so the guys there recommended this battery for the application. I thought I took better care of it than most would. So, where did I go wrong? So, I suppose my question for others is, what prevents them from denying warranty coverage under the premise of 'neglect' all the time? Needless to say, they've lost my business. read more

Helpful. Replaced the battery in less than 10 minutes. Very efficient and quick. Actually had a battery problem with new battery.they were very nice and gave me a refund. Learned that my battery phone might be old if phone is old. read more

I took my watch in and they changed the battery in less than five minutes. I was only charged 8 dollars. A kiosk at Barton Creek Mall charged me over 35 dollars for the same watch (they said it needed a special battery). This place is fast and cheap! read more

I have used batteries plus for years. I called this location because I have moved and this is now my closest location. I wanted to see if there was a larger MAH battery for my solar light kit that I have. The battery is not a typical solar battery. The gentleman I talked to really didn't want to discuss anything and his solution was to just "bring the battery in, I am sure we have something for you!" I politely said thanks and called my regular batteries plus on South Lamar. They were more than willing to discuss the battery on the phone and let me know if there was a solution for my needs. I probably will just drive the extra miles to do my business at the South Lamar location even though it is out of the way. read more

Scott reached out to me and was very professional. He told that that he would work with the closing team to improve customer experience and asked if I had purchased my battery already. I had not and he was able to set aside and personally help me the next day. read more

Called all over town and the 1 place that had the scooter battery I needed was Batteries Plus. I walked in there and it's like the freaking Willie Wonka Factor of batteries!!! You could build a fort with all the different batteries they have in there, from cell phone to motorcycle. Anyway, glad that we still have specialty stores where you can find what you need. If you need a battery, they will have it here. read more

Great place to get your watch battery replaced. Fast, efficient and inexpensive. I paid less than $10 for my Timex. Awesome.

Chris was WONDERFUL. I came in with an empty keyless entry key fob, handed it off to him and he was able to fix a broken piece inside it so a battery could be put in. He was kind and helpful and determined to fix my problem. He went above and beyond to place that battery and I am so grateful! read more

I needed a headlight bulb for my chopper, i went to 3 well know motorcycle shops, no luck. These guys had the rare bulb i needed and it was under $2. The guys were real helpful, and knew there stuff. As i looked around i found they had the under sized battery i use on my bike for half the price i paid at a local mc shop and twice the warranty. I wasn't even going to go to Batteries Plus but they were on the way and i had a few minutes to kill, lucky me. This place is great. read more

These guys are awesome and know their stuff. Change the failing/failed batteries in you key fob, sure! Need information on LED lights, got it! Thanks, gentlemen! read more

I needed a watch battery replacement and this was on the way to work....I know...What's interesting about batteries....Not much, unless you don't have a functioning battery... I went in on tha' Yelp recommendation, it was quick and the srvice was great. If you need a watch battery replaced in a HURRY, this is the place to go. In and out in 5 minutes.....can't complain about that.... read more