I have gone to this Baskin Robins for many many years, but during this COVID-19 days I am super impressed at how badly organized the staff is at this store. They simple let way too many people inside at the same time and NOBODY there is keeping track and organizing how many people are allowed inside. I have seen way too many multiple families walk inside and they all act like nothing is happening around. People are dying man! I won't be going back to this ice cream store for a very long time. read more

I've always gone to this Baskin because of how clean they keep the store. And that continues to be the case during COVID. The employees are seem to be constantly cleaning their workspace, wearing masks and gloves. I appreciate their efforts of staying open while maintaining safety. Also, the staff has always been friendly and continue to be during these challenging times. They will definitely continue to get my business. read more

There are many other Baskin Robbins locations closer to us. However we drive to this location because it still has a true ice cream parlor feel. The store is always clean and the staff is always friendly and upbeat. During our recent visit, we noticed that the staff seemed to be new. However the new employees did not miss a beat, the service was fantastic as usual and with a smile. Management at this location does a great job of putting together a group of employees who provide great service and maintain a clean welcoming business. read more

The girl working was so attentive as soon as I walked through the door. She helped me picked out an ice cream cake for a birthday. Beautiful writing as well. Very impressed with the service here. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

Always an old school favorite for ice cream, sorbets, yogurts, shakes, etc.. Although I'm lactose-intollerant, once in a while, i'll 'bite the bullet' and pick up a hot fudge sundae and be instantly reminded of all those BR stops since I was little... Good treats, plenty of parking and friendly service. read more

I have not been to this Baskin Robbins in a long time. I used to work at a fish market that was two doors down (no longer there). I wanted a shake made with chocolate chip ice cream. I like that when drinking the shake you get the little pieces of chips that you get to chew on. Yummy! read more

What does one say about Baskin Robbins that hasn't already been said? Well for starters, this is the cleanest, brightest one I have ever been to (and trust me, I've been to a lot). And the service was excellent. Really made an impression. read more

Hey what is not to love - it's ice cream! Went in after work between 4 pm and 5 pm very busy with kids just out of school getting treats..... read more

A good place to go and get some treat for kids. Not for me though.. I dont have sweet tooth and very much not a desert person. The place setting, service, & ice cream all are just average read more

Bright and friendly store and they always have a great variety of favors! The scoops could be a little bigger though! I order all of my cakes from here (although i live closer to the Monrovia store, but they have consistently been incapable of making the cake I want!) The cakes are always beautiful! They also have a huge freezer with ready to go cakes available all the time! I notice that the owners are there on a regular basis which probably helps keep the kids that work there in line! read more

Mint chocolate chip my fav it use to be pralines and cream. We go here for birthday ice cream cakes. If you want specific type it is best to order in advance. Other wise you just have to pick what they have. read more

My family loves this location because of its store cleanliness and friendly staff. We especially love the ice cream cakes. Especially on a hot day, we cool off with delicious flavored ice cream. read more

I'm so happy this Baskin Robbins opens earlier than all the other ones in the surrounding area. Every other stores open at 11am while this one opens at 10am. It's also the biggest, nicest and cleanest store around. The store is a little hard to find unless you know where to look. It's in the same plaza as the Ralph's on Foothill. The store is big and looks nice and new. They have a great selection of ice cream flavors, huge cases of over 50 ice cream cakes, mini cones, ice cream cake bars, frozen chocolate dipped bananas and tons of other items. The best part is the service. The employees are all so nice and helpful. I went in to get a bunch of gift cards for my work last time and they were so helpful. I was able to get in and out in about 5 minutes. Right now they have these turkey ice cream cakes. It looks kind of freaky but some old guys were ordering one for thanksgiving and getting a huge kick out of it. I guess it would be funny to serve it at the thanksgiving table. read more

Andrew and Ashley (I think?) gave me great smiling customer service, and at a great price! Just right with the amount of toppings, and great tasting. Great location, great crew, great experience. Someone reading this give those kids a raise! read more

We really like this Baskin-Robbins the staff is super friendly and so is the lady possible owner or Manager we have had several ice cream cakes made there and they did an absolute excellent job even accommodating special requests. I highly recommend this ice cream parlor The ice cream scoops are fantastic and well rounded lol!!! All jokes aside a well rounded scoop is important read more

I ordered a mermaid cake and it came out beautiful and it was delicious!!! My only complaint if you order a cake, this location does not provide you with cake cutters like other locations do (lake provides cake cutters). read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

If you are looking for a cool treat, stop by this baskin robbins. It used to be the hang out spot after going to the movies at the Pacific Hastings. Since my time, it has gone through some colorful remodeling. The lighting is better. The design inside is more appealing and modern. And, the ice cream is still as good and as consistent as ever. Plus, it's quite popular. Whenever I've gone there is a line, but they do their best to keep the line moving to keep their customers happy. I think because of the other ice cream competitors, they have expanded their menu to include new sundaes - the Tiramisu sundae is quite tasty. My favorites back in the day were Daiquiri Ice, Cookie 'n Cream, Mint Chocolate Chip, and Gold Medal Ribbon. These flavors are still around. Actually if you don't see one of the classics in the front displays, don't despair because they have another freezer located at the left back. See if you can find your flavor there. Lastly, the ice cream cakes are always a hit at a party. When was the last time, you had an ice cream cake for your birthday? read more

Despite being a chain store, I really enjoyed coming to this Baskin Robbins for 2 reasons. 1. They carry the flavor 'America's Birthday Cake' during the month of July and until they are out of stock. My friend Jessie H. introduced me to it and I loveeeeeee it. Pretty decadent and perfect for once in a while ice cream binges. Highly recommend! 2. Their workers were super friendly and accommodating. AMERICA'S BIRTHDAY CAKE. YOMMM read more

Came here recently to grab an ice cream cake for a birthday. I have to say this BR is super clean with really friendly staff! I went to the back to see their choices and the girl behind the counter immediately acknowledged me and ask if I needed help. I wanted a Jamocha almond fudge cake, but unfortunately she told me someone had swooped it up before I did. Darn! It's okay though, what she recommended was still scrumptious! I ended up with the Jamocha almond fudge pie, which was a hit! Everyone wanted more! I'd definitely come back to this location because if their service and selection! read more

My wife wanted an ice cream cake for her birthday, and she loves Baskin Robbins' chocolate chip, so getting a cake from a BR was a given. I went to another location before coming here, and wow, what a difference! Whoever owns this particular franchise has way more creative people making the cakes here. There was a much bigger selection, and on top of that the person manning the counter was very accommodating when I was asking about the cakes. Being a franchise that doesn't even cook or prepare their food beyond blending and topping-scooping, no matter which location you go the stuff is gonna taste the same, so it's hard to stand out. This location manages to do that. read more

Love the selections of ice cream. I love the quarterback crunch! Friendly staff, and plenty of parking. read more

2014 YELP 365 CHALLENGE - 193/365 Great customer service every time we come. And the ice cream is delicious. They often times give us coupons too. read more

I love the ice cream and very close to my house but recently the employees don't get you what you want but it's ok they're young getting experience thank you tough read more

I come here very often with my family and every time has been a great experience but last night was a first... I ordered my layered Sundae and in the middle of pumping the marshmallow topping the dude literally and I mean LITERALLY started digging for treasure in his ear with one finger and continued to make my sundae.. he stopped, looked at his finger, stuck it in there again and took it out and looked around to see if anyone was paying attention and continued... Didn't even wash his hands... luckily he didn't touch my ice cream with that hand but I think they all should be wearing gloves! LIKE WTF unless you want an earwax topped sundae I suggest you make sure one of the girls in the place helps you!!! read more

Of course, it's not cool to go to get ice cream at 9:58 when they close at 10...but we knew exactly what we wanted and planned to be in and out Some teenaged boy came and said "I'm sorry, we are closed" and proceeded to let a girl his own age in the other side door. She sat down and they talked for a minute or so and then she went to the counter to buy ice cream. I have the pictures to prove it. Next time, turn everyone away or turn no one away. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

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This BR location is my go-to even though there are stores closer to me. The store is well maintained and clean appearing. I have a son with nut allergies and they take it seriously when I inform them upon ordering. My recent experience was amazing... Despite the recent COVID turmoil, Arman went above and beyond in making sure that my son's birthday cake was made and ready for us! It was beautifully decorated and made my son's birthday special. Thank you!!They will continue to have our business!!! read more

Cool place for yummy ice cream on slightly cold night. They are out of pineapple coconut ice cream for now (my favorite) but still best place to get any flavor you like read more

I go there to buy ice cream not knowing they're ONLY accepting cashless payments (which is ENTIRELY ILLEGAL) having the moron that worked there inform me of this as I'm paying. She could've informed me of this beforehand, or place a notice on the door so customers are aware of this. She had the nerve to get an attitude with me, and started ringing up the person behind me before my transaction was completed. They got upset because my order was on their tab. Seriously...? What an idiot! read more

Nice and clean baskin robins. Have ample parking space. Very impressive staff. Lots of flavored available. Try their mango blast. read more

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Reminds me of my childhood. Still come here sometimes to get my childhood favorites like their Sundae or a scoop of mint chocolate chip.  Love that they still offer these classics! Very friendly and fast service at this location. Parking is pretty easy. Lots of parking outside. This location is a bit hidden inside the plaza. It's right across of Subway. They also have really great ice cream cakes as well. A friend of mine had picked one up here and brought it to work for a co-worker's birthday. It was so good! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Pasadena, California

This is the best Baskin Robin's I've ever been to very clean great customer service thanks to Ashlie and Lauren

I'm still very impressed with the crew here, specially Stephanie, still working hard to keep customers happy regardless of the big crowd that comes in. They always greet and smile to people young and old. They treat you like family and you will leave happy. Oh btw, the ice creams are superb too. read more

I'm a sucker for ice cream and this place brings back childhood memories for me. They have their seasonals but I'm glad they haven't changed their chocolate chip and mint chocolate chip. Always hits the spot for me! read more

I love this location. The staff is friendly and they always have the best and latest flavors. The store is always clean and the display cases are clean with good choices read more

Never coming here again. We do not own a printer, and they will not honor the birthday email coupon unless it's printed out. And management was rude and unbending. I would go elsewhere for ice cream. This did not make for a special birthday. read more

Great store. Friendly staff. Fresh products. Lots of choices. Friendly atmosphere. A good place to stop on any summer evening for a pleasant treat. Highly recommended. read more

Totally lame service. The collective IQ behind the counter equates to the temperature of the ice cream.

Probably the nicest Baskin Robbins location I've ever been to. Friendly staff, clean seating area, and tons of parking.

Went to buy ice cream for my daughter this evening. Both female employees were rude to us. Mako helped us and then refused to accept our coupon because it wasn't printed out. Baskin Robbins please update your policy to reflect paperless coupons otherwise stopping allowing companies to promote your coupons online! read more

What a sense of relief when you can go to a baskin robins last minute, pick up a quality ice cream cake and top it off with amazing service. The staff over there went above and beyond in making sure I got the right cake. Not only that, but they put the names of the celebrants on it with love and passion. Very beautiful! Shout out to Araceli and the rest of her team for making my experience very well! read more