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    Baskin-Robbins

    3.8 (153 reviews)
    Open 11:00 am - 10:00 pm

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    This review is based on a cake purchase only. I ordered a birthday cake for my son's 11th birthday, chocolate cake with vanilla ice cream. I picked the cake up, the written message was correct so I assumed everything else about the cake was good. In hindsight I should have asked. When we cut into it the cake was white and the ice cream was cookies and cream. My son was pretty disappointed, even though the cake tasted good. I feel there should be better organization and communication to keep from disappointing anymore kids on their birthday.

    Jon R.

    Came in with family after dinner. Staff were friendly, large selection of ice cream available. Place was clean and bright.

    Dubia Ice cream bar
    Ebony G.

    Visited this Baskin-Robbins location a few days ago and had a great experience. Customer service was 10/10. I ordered the Dubai ice cream bar, and it was absolutely phenomenal--easily a 1000/10. The outer layer was perfectly semi-sweet, and the pistachio ice cream filling, combined with the signature Dubai flavor, made it the best Dubai-inspired dessert I've ever had. I'll definitely be going back for another one. Highly recommended!

    Carolyn H.

    I had to treat myself after a bad day, this Dubai chocolate cup was exactly what I needed!! It was so delicious and the worker who helped me was so kind, this whole experience really enjoyable and turned my whole mood around!

    Irene S.

    I was helped by ariana & giselle, super friendly girls. My banana Royale was so delicious will be back tomorrow.

    Love this location! We always come for the mini cake selection :) the workers always give samples when I'm undecided of what cake to choose.

    Oreo cake

    I walked into the store looking for something cute to gift my sister for her birthday. Ariana was so helpful to help me make the dream cake come true. I asked if she can do it USC colors since my sister is a fan and she made it so beautiful!

    Cappy™

    This Baskin-Robbins never disappoints! The customer service here is absolutely amazing--Jeeltzel was so friendly, welcoming, and quick to help, which makes the whole experience so much more enjoyable. I ordered the Mocha cappy Blast, and wow... it was perfect! The flavor is rich and smooth with just the right balance of coffee and chocolate, super refreshing yet indulgent. You can really taste the quality in every sip. This has easily become one of my go-to treats, and I'll definitely be coming back for more. And I even bought this cute gummy bear cup that changes colors Highly recommend!

    Many flavors to choose from!
    Yasmin C.

    I'm a nanny for a 2 year old in Pasadena and I bring him here once a week for our ice cream date! He loves coming here! I ask him what flavor would you like teddy? He replies mango with prinkles! ( sprinkles) lol The staff is always so kind and friendly! Store is clean and it's always a joy to visit! Easy to find parking and conveniently located in the shopping plaza near Ralph's and fantastic sam's. Ice cream makes life better and brighter!!

    I went into Baskin robins looking for a cute cake to gift to my grandson for his first birthday and Ariana was really helpful with that. She decorated this beautiful cake for me. She is very kind and helpful!

    Cappuccino blast

    Thanks to julianna, always makes my drink perfect and she's very kind and attentive. Gave great customer service definitely coming back.

    Crystal helped me and was super friendly!! Great service! i love the ice cream and I will definitely come back again.

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    14 years ago

    Friendly and efficient service, good selection, decent prices and great ice cream! 5 Stars!

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    16 years ago

    Use the coupons from the local paper to save some money. This place is packed on a super hot day in Pasadena.

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    11 years ago

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    16 years ago

    I'm a kid, so I was holding back the temptation to get a scoop of Wild n' Reckless and settled for a soft serve cone. I'm glad I did.

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    14 years ago

    Love their ice cream cakes, this place has to be one of the best 31 flavors anywhere.

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    Page 4 of 4

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    Cakes by Karena

    4.9(201 reviews)
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    Nobody does it quite like Karena. I met her 4-5 years ago…read morewhen I desperately needed a cake for graduation and she not only made the cake in a two days notice, she completely blew my mind! If I didn't move to San Diego, she would still be my consistent cake lady. I absolutely love her! When I first ordered, she had followed-up asking if the cakes were up to par with the taste and if they lasted well. I had to say, not only was it pretty to look at - it didn't taste bad either! Usually it's a sacrifice for one or the other! I've ordered over 6+ cakes with her and will definitely continue whenever I'm in the area. The amount of buttercream flavoring choices and real fruit used inside the cake... you really can't go wrong if you order from Karena!

    Have you ever looked up beautiful pieces of artwork and wondered how the artist did it? Even more…read moreso, if that artwork could be placed in your hand and be given as a gift? Karena is incredibly talented. I can't even begin to talk about my wonderful experience. I showed her a few pictures of inspiration and she told me what she could and couldn't do. Once we agreed on an inspiration picture and idea she put my specifications to work and low and behold, an absolute masterpiece! The detail on each part of the artwork was outstanding. The person I gifted it to was ecstatic. If you take a look at each picture printed and cut out perfectly, the teacup molded to the perfect size, each colored detail intricately placed, absolutely every single thing done with prose and care. Talk about a passion for what she does. You absolutely won't be disappointed. Talk about a date, talk about a time, and she will work it out with you. She communicates incredibly quickly and will be sure to make you happy!

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    Nice cake!

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    Cakes by Karena

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    Merengue Bakery & Cafe - Slice of Cuban Cake - sooo delicious!!

    Merengue Bakery & Cafe

    4.0(1.2k reviews)
    4.2 mi
    $$

    Located in the heart of Old Town Monrovia on Myrtle near Lemon Ave, this Cuban gem offers…read moresandwiches, pastries, coffee, cakes, & more. Street parking can be tough during peak hours, but there are public lots nearby.  For the past 12 years, this has been our go-to spot, and their Guava Cake is the ultimate family favorite! This past Mother's Day, Mom wanted that exact cake. We stopped by in the morning to pick one up as usual. However, the lady at the counter informed us they would not have any ready until 2 PM and was quite dismissive and short with us. I was next in line, it was now the second person at the counter helping me, ( male ) once he knew I was looking for a guava cake, he immediately went to the back going out of his way to check and ensure we took a fresh guava cake home right then and there. He saved Mother's Day !!! I must also mention Danny and Lissette are amazing every time we order cakes for family events. It's always a great experience, and we'll definitely keep coming back for their goodies.

    I ordered the chocolate ganache cake for Mother's Day based on the chocolate ganache cake I ordered…read morea few years ago from them for my Grandmother's Birthday. Something clearly changed between then and now because the version I ordered on Saturday was horrible. The cake was mostly dark chocolate, as described, but it had the thinnest layer of raspberry to the point where it was hardly noticeable - which is the main reason we ordered the cake (chocolatey but a fair amount of raspberry for a palatable contrast). The way the cake is made, it's hardly edible. The layer that is supposed to be chocolate cream is clearly just chocolate frosting! I've never had something so inedible. Plus the cake has non-edible decorations on it unbeknownst to us....on sight we assumed they were edible sugar crystals but they were not! Someone could've gotten hurt! We should've at least been forewarned! Lastly, we were scheduled to pick the cake up on Saturday afternoon at a specific time. And of course they were busy due to Mother's Day weekend but we stood in line for at least 15 minutes and received no help! The woman behind the register was counting out both registers without offering an explanation or speaking to any of the customers! Plus there were at least 5 employees standing around doing nothing! No one ever asked if anyone in line were here to just pick up a prepaid order. You don't need the register for that! We finally inquired what was going on and stated we had an appointment to pick up a prepaid order. A young woman employee caught an attitude but hustled our order which hadn't been boxed or bagged though it was past our pickup time. Very disappointed in Merengue. Not one employee offered an apology or an explanation. Just attitude and nonchalance. I work in retail and know how hard and frustrating it can be but this is a service industry and customer service is very important. I'm not asking for anyone to jump through hoops just respect as a customer. The terrible part is my mother was the one waiting patiently in line for 15 minutes and I had to jump in to ask the staff about their service because my mom and these other ladies were being ignored by Merengue's staff as though they weren't standing there. I DID NOT appreciate the treatment of my mother or myself once I spoke up about the crazy wait. No one treats my mom like she's just part of the furniture especially after we've spent money at this establishment. They certainly weren't giving anything away. My mom and the other ladies were being patient and nice. But I had to get to work and the cake was supposed to be picked up and out the door at 2pm....it was 230! It should've been waiting for us and the staff should've been inquiring with the line about prepaid orders. Instead there were 5 people standing behind the counter doing nothing while a line of people are wondering what's going on! I will not be ordering from Merengue again and will be taking my business down the street to the Paris Baguette Bakery where I should've gone in the first place.

    Photos
    Merengue Bakery & Cafe - Line was out the door on a Saturday late morning :-o

    Line was out the door on a Saturday late morning :-o

    Merengue Bakery & Cafe - Their seasonal mini pecan pie - really nice! I'd love to see them make a larger size. (Sept 2024)

    Their seasonal mini pecan pie - really nice! I'd love to see them make a larger size. (Sept 2024)

    Merengue Bakery & Cafe - Matcha Latte

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    Matcha Latte

    Baskin-Robbins - icecream - Updated May 2026

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