So I'm so confused! My son wanted ice cream so we were near this Baskin Robins and I said why not. We orders a small shake with a kids cup. The girl says you can't mix the flavors unless you purchase 2 scoops. I said ok I'll get a mixed adult size. She said you still have to pay for 2 scoops if you want more than one flavor. This is ridiculous! I don't want to eat 2 scoops. You have a lot of flavors. I'll just drive to Harmond's in North Park next time. Better customer service, better quality, and I have the option to have more than one flavor. I was trying to support a business in my neighborhood! read more

AWFUL!!!!!! Bought $100.00 worth of Ice Cream cakes (2) yesterday, May 16th 2020 around 11AM, and the dark haired girl was extremely rude. I will **NEVER** come back to this location again, and if the owner of the business wants to message me through Yelp I can give more details. I am going to make a complaint to Baskin Robbins corporate also, and hope this girl gets retrained to have a pleasant attitude or finds some new job far away from the public...! read more

Tattooed right bicep young woman who was working today behind the counter in her mask was visibly impatient with my kids and their orders. Never said Hi or Thank you after spending a lot of money on ice cream. My kids are small and not wearing masks, and her disgust and lack of professionalism was evident. The owner will lose customers if this woman doesn't thank and greet people willingly spending their money in a downturned economy. read more

Every time I have come into the 31 flavors in la Mesa I have been so upset when I leave. The girl making the cakes is so incredibly rude. I have been coming for 7 years for my kids birthday cakes, and every time I say I will go somewhere else, but it's so close I end up just running in. No more!! Never again will I ever give my business to that shop. I would rather drive to Los Angeles in traffic than to step foot in there. read more

Since Covid I have tried to go twice and the customer service needs improvement. I have been told twice I can't come in if there is two customers already in with an employee yelling across the room. As someone who works in hospitality I would never talk to a customer like that. I don't think I would come back and that's sad because employees have no respect read more

I was very disappointed with the service provided today. My kids and I went in to the la Mesa Baskin Robbins to purchase quarts of ice cream and they had a very limited supply. The limited supply was not the issue. When I asked if they had more flavors one of the employees defensively said since it was a holiday weekend, there hadn't been truck deliveries. Another employee said we should consider going to the grocery store because they had more flavors there. I had only asked to see if maybe they had more flavors in the back of the store. One of my kids looked at me and said she didn't want ice cream after hearing what the employees said. I purchased 1 ice cream because we had ordered it prior to us being told to go somewhere else. When I said to the employee that the owner of this store may not like them sending customers somewhere else she said, "She is the owner" referring to the lady that said to consider going to a grocery store. Talk about not feeling welcome. Apparently this store does not mind losing customers. read more

Myself and two others had come here last night. Store hours say it closes at 10 we pulled up around 9:52pm. Once we pulled up one of the young girls working RAN to lock the door. Basically in our face because I was out of the car at this point. Then the girls proceeded to dance in front of the window after. One of my friends had knocked on the window and asked why they locked the door. The girl had tried to ignore her then said "fine we'll open it". We left that was so rude. I've never experienced this at any location. And these girls continued to laugh and dance in front of the window. Just rude. The worst customer service. Will never go here again. There would be 0 stars if I could. read more

Went on a Friday night. not crazy busy, luckily. Love that they are keeping up with the competition and then some. they have a candy station, like cold stone. a cookie station, like the baked bear and even ice cream cookie pizza!! all the old favs, sugar waffle cones, milkshakes, iced coffee and of course help yourself water stations. I tried the caramel jamocha, the flavor of the month. it was fantastic! I love coffee flavored ice cream and usually I get plain jamocha. the roasted espresso beans in the chocolate chips countered the sweetness of the ribbons of caramel. I could have eaten a tub. the girl that helped us was nice enough, quiet, but my boyfriend's snickers sundae was tiny. it had two scoops but the ice cream scoops didnt even clear the top of the cup. it was a little disappointing. other than that i loved my flavor, he was not entirely impressed hence the 4 star. read more

Everything is going well until the sun was hitting ourface at 7pm , sun melted our Ice cream, I look for blinders but none on the window , come on Sun shade binders installation would be great , it was bringing alot of heat in, I don't get how staff can work like this I will be back in a month and see how it goes, and see if they put blinders if not I will rate this a one star! 3 stars do to sun and warm eating area and sun touching everything in sight and your free water sweating on the floor Ahhh I bet the AC was on but the sun was blazing through the window please management get some tint or blinders asap read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - La Mesa, California

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Customer service is terrible! So disappointed, great ice cream of course but not worth coming into hostile employees.

I've been pleased every time I've come here! Never disappointed with any of the flavors, even though I usually get sherbet! Always happy to come to Baskin Robbins, and always happy to eat more calories than I should! read more

I am beyond annoyed !!! I never write bad reviews you really got to get me pissed off to write one but here I am . I went in today to pick up a cake and order a banana split and two scoops of ice Cream for my family and as the girls are helping me they taped the banana split cap on there and put it into a bag then I get into my BRAND NEW Car driving away thinking it's closed and keeping it straight then I have banana split spilling through the bag leaking onto my seats !!! I call back to explain the situation and the girl goes I just got here I can write down your phone number for a free banana split next time like what do I want a banana split for my brand new car is all sticky and stained now because of their careless acts and nasty banana split that is trash now . read more

This place usually gives great service but more than once there was the same guy working behind the counter who never wears gloves and today kept taking his mask off to wipe his nose then sneezed next to all of the ice cream (he did sneeze into his mask, for what little comfort that may give you). I'm not sure he got the memo about a pandemic but managment should really educate their staff better. read more

It's baseball season which means my favorite flavor is in baseball nut. The perfect combination of vanilla ice cream raspberry swirl and cashews. Compared to froyo ice cream is more on the expensive side and you can get a gallon at the store for as much as two scoops will cost you here but it's worth it for the treat. They have enough to seat 12 people at this location. I don't bother to come on free scoop nights the line is ridiculous but I do come for dollar scoop Tuesdays. Yum what a treat, enjoy! read more

ugh shady with their scoops, like wth. Well i love their ice cream and so do my niece and nephew.

We chose this Baskin Robbins for our son's first birthday cake! When I went to pick it up, I discovered that it was nothing like the photo I had been shown. I had specifically asked for the printing to not be in all capital letters...it was in all capital letters. The "polka-dots" were mixed with color that was not solid. I was shocked by the quality and saddened because we frequent this shop so often. The clerks told me to call the owner the very next day at 10am, so I left with high hopes that this matter would be taken care of and tried not to let it ruin my son's birthday. I called the owner the following Monday and she agreed that often the photos that corporate gives them do not look like what is made. She apologized and offered me a cake the same size for free. A little over a week later, I went to order a second cake. The clerks were extremely helpful and I was excited for our purchase. Around 5pm, I received a call from the La Mesa store manager saying that I was to pay 50% for that second cake. I told her that that was not what the owner had told me. She said, "the owner is hard to understand sometimes." The manager requested my credit card number and wanted to return the full price of the original cake ($21) back to my credit card. I asked her what the difference was between giving me a second cake for free that I would be happy with and returning the full amount. She said she wanted me to "buy my cake elsewhere". In fact, she repeated this a couple of times making it clear she did not want my business. My parents brought me to this corner ice cream shop when I was a small girl for my first cone. My husband drove down here to attend SDSU and stopped at this shop. We have lived here together as a married couple for sixteen years and have enjoyed walking to this location as well as taking our young boys there. We will now be going "elsewhere" as requested by the manager. read more

I've been coming to this location for 30 years! I can't believe they're still here. I remember coming here after little league to celebrate. So lots of memories. The shop is newly updated with all the soft serve stuff it's clean inside and has seating for about 8 people. The service is generally fast. The mint chocolate chip cake is my birthday favorite. read more

Love Baskin Robbins classic flavors but the workers at this store look like they hate their jobs. Particularly this on guy that I've seen twice on 9/24 and 9/25 evening and he just kills the vibe I grew up with going to Baskin. It's usually fun and happy but the moment he goes to help you it disappears. Even if I look past his lack of enthusiasm to help customers, the tables and floors are dirty and overall could be a much better environment especially if you're serving ice cream. read more

Been here 3wks in a row and I notice they consistently switch up the icecream, which is a great thing! There are a lot of young workers but they are very nice and helpful. We tried some new ones today. cake batter- cake , icing, sprinkle bits it's surprisingly good. If I can recall I got batter up- Oreo, nutter butter, and chocolate chip cookies. If you love these cookies you'll love this. Soo good!!! They have specials for their 31yrs. On every 31st of the month the icecream scoop is $1.31. read more

I've been coming here for years now, but lately the service has been ON POINT. Usually I'd be waiting around or the staff would look annoyed but the other night when I came in, I was pleasantly surprised. The girls behind the counter were so kind ( Hannah and Erica). Will be visiting this location more! read more

My dad and I come to this location a couple of times a week. They are the best! Super friendly, always welcomed with a smile and the Ice Cream never disappoints! They keep the seating area clean and are quick! This will always be my go to Ice Cream shop in La Mesa! read more

The hot peanut butter sauce is amazing... I'm completely hooked. Love it! This location is easy to get to. Never a line. Friendly service. The building is old but BR is bright and cheery. read more

Always super friendly neighborhood ice cream shop! On point! Man the ice cream is so good and did I mention the cakes- holy Moses amazing! They have a new cake that have two layers of s yummmm!!!!! The cones are always fresh and taste delicious! My son's ice cream fell off when he was eating it they gave him another scoop for free in a cup! Definitely go here again! read more

Best location in the East County area Good Customer Service read more

Baskin Robbins - Trick Or Treat ice cream pretty bomb - Ice Cream & Frozen Yogurt Near Me - La Mesa, California

Had the most amazing experience! We were greeted by friendly staff and felt taken care of. I would definitely recommend this place if you're in the mood for some great ice cream! read more

Both girls said nothing to me as they kept getting free samples to everyone. They didn't even say I'll be right with you or anything. If people don't know what they want or are making a choice, tells hem you will get back to them and move on to the next customer. Simple as that. Won't be coming back. read more

So it is 2:57 pm on December 3rd,2017. As I walk into this Baskin Robbins I am not greeted once by the two female cashiers behind the counter giggling . No hi can I help you ,would you like to sample anything . Just completely ignored rude much you guys should teach your employees customer service that's the buisness your in right. Headed to coldstone where I always recieve a warm friendly welcome. Will for sure advise all my colleagues and classmates to avoid this place like the plague. read more

Good place to grab some ice cream on a warm day. The wife loves their bubble gum flavor, while anything strawberry is good for me. Parking lot is small, but you can park along La Mesa Blvd. read more

So what? My sister can't order over the phone now. If you're so worried there won't be a pick up. Take a deposit over the phone. Jerk.

Typical baskin Robbins. The staff is always nice & helpful. I saw a lady in there sample almost every flavor available & they put on a friendly smile when I'm sure they were thinking look lady buy something or get out. I love the peanut butter/chocolate & I will be sure to try the chocolate dipped waffle cones on my next visit! I do wish when it's hotter outside they turn up the temps on the ice cream. When it's 90 out the ice cream should still be frozen & not melty when it's handed to me. Other than that I've been going for years & there is always the same great ice cream & service read more

This location should get a big gold star for customer service. I have never met a nicer staff before. Their efficiency and friendliness actually somehow makes the ice cream taste better. Between their niceness and an Oreo Nutty Salted Caramel Layered Sundae, I return quite often. What a difference a greeting can make. read more

Great and friendly service. Nice to deal with. I'll be back very soon for the next birthday cake!

I ordered an ice cream cake for my birthday. I was very specific on the phone. I asked if it was decorated with Whip cream or Butter cream because my family does not like the whip cream. She told me it would be frosted with butter cream. When i opened the cake at the party i found that all the icing was in whip cream. I called the store and was told someone would call me Monday. As my family does not like whip cream, we did not eat the cake. Tuesday, Michelle called me to tell me that the person who took the order was not correct and they only frost in whip cream. I told her i was very specific and wanted only Buttercream. Her attitude was very abrasive and she said that the person did not write that down and that they could give me a store credit for 50% of the cake. Had she just had a better attitude i would have said, no problem, mistakes are made. But she is rude and abrasive and I am done giving money to shops that don't know how to treat customers. My kids and i go to this store after music lessons every week, However, I will not be going to this store again. I will warn my friends not to go to this store ever. I can not say they ruined my birthday because the cake was inedible in our opinion, but my family was really disappointed. read more

I love this place, it never disappoints. The atmosphere s so friendly and the staff is spectacular. Recommend this place to all! In response tp comment from lady whose kids wanted to use bathroom, this is a small business who do to California laws can not afford to make bathrooms ADA compliant. You the parent should do a poddy check before you go out and not blame kids working hard for themselves. Shame on you Heather P! read more

HORRIBLE CUSTOMER SERVICE. Girl behind counter who constantly works is unbelievably rude to customers, on several occasions. Uncomfortable environment and mistreatment to the point where i will NEVER come back. horrible lol read more

I've been coming to this location for years and there's been alot of different people working there, some have been good and others not so much. I would say they currently have the best staff. They get you in and out even when its busy in there. Hannah is really friendly and always very patient when my kids want to to try different flavors! read more

I bought a cake here for my daughter's birthday. I ordered white cake with chocolate cookies and cream ice cream. When I cut the cake it was obviously vanilla cake, not white cake. I was so disappointed but I decided to give it a shot. The cake was dry and it did not taste good at all. I didn't bother going back to complain...I'll just take my business else where. If you want a cake I suggest you get one from albertsons. At least they can get an order right. read more

As traditional a Baskin Robbins as any, this location tends to be less busy at important times and carries a good variety of ice cream cakes. A tradition for birthdays around my way, we have always found a good variety to choose from at this location. read more

Daughter and I normally get a scoop of the wild and reckless ice cream. We were both obsessed with the Pink Strawberry Lemonade ice cream! I wish they would bring it back! read more

I used to like this place, but the flavors are limited, it's overpriced, the floor is filthy, and the employees look miserable. I miss the clown cones, I hate the BR re-branding, and the vibe is just all wrong. What a shame. read more