Stopped by after dinner for some yummy ice cream. Rocky road and pistachio. We both had a craving for the treat and so did quite a few other folks as the place was very busy. The staff were quite helpful and professional. Highly recommended read more

You really can't go wrong with Baskin-Robbins. Every location I've been to consistently has great ice cream and delicious flavors. We also love their cakes and the variety they offer. That said, this review is especially based on the customer service we received this evening. The young lady who helped us was working by herself. We were only the second in line at first, but shortly after, a large rush of guests came in. She handled it all with so much grace and kindness. She was very sweet, worked quickly, and stayed professional--even when a few customers were a bit rude. The wait time was minimal the entire time, and she kept a smile on her face throughout it all. If her manager happens to read this, she truly deserves a raise. Handling that many customers alone and doing it so efficiently is impressive. read more

My family and I stopped in tonight for ice cream and it was honestly one of the worst customer service experiences we've had in a long time. We rarely go out for treats like this, so it was really disappointing. The two employees working were both rude and seemed irritated that customers were even there. The employee who took our order was especially unpleasant, she was practically tossing the cups of ice cream across the counter and had a very dismissive attitude the entire time. It felt like we were inconveniencing her by ordering. Something as simple as getting ice cream with family shouldn't feel uncomfortable, but the way we were treated completely ruined the experience. Management should really look into the customer service at this location. read more

Beach Day is the best ice cream!!!!! Love the upgrades to this location and shopping center. Location is clean. Service is fast and friendly! read more

Baskin-Robbins - Beach Day season!!! - Ice Cream & Frozen Yogurt Near Me - Camarillo, California

Teresa was so friendly and helpful! Helped me activate my app, and was very nice. Jubilee Cherry was sooooo tasty! Yummy!

Omg how on earth can a store not listen to these customer service reviews? I have never had an experience the way I did d ordering a birthday cake. So many issues with not only the technical part of my gift card, but the tone of voice, and argumentative responses from the employee were shocking from such a well-loved brand. It sounds like this behavior is allowed. My question is "why"? Why would you want to lose business and create a bad reputation in a small community such as Camarillo? All I can say is I hope you read this and please think about this feedback. read more

Great place for frozen dessert Cakes, cones, shakes, dairy and nondairy Sugar and sugar free read more

I'm not sure why, but, each time I buy hand packed quarts of ice cream at this location, they're almost liquid. Shouldn't ice cream be in a more solid state when purchased? I mentioned it to the lady who claimed to be the owner, she didn't even answer me. Always has problems with their refrigerator here. Truly disappointing experiences. read more

Friendly workers and clean store! Great options and accommodating to my nephew who always wants extra extra sprinkles

i have been going to this place at least once every 2 weeks. I always feel very welcomed by Charlotte (employee) that works there. She is very patient and always welcomes me with a great attitude, that being said I go in with my 2 lil kids 6 and 2 years old and they are always undecided on what to choose. Charlotte always has a lot of patience on giving us time to decide what ice creams to get. She is the only one there that makes us feel welcomed and not rushed when we go. Today I went in and I had to ask her for her name since she is always very nice and professional. That being said there is one girl not sure her name last time I went I felt she got mad at me and her tone of voice I did not like the way she spoke to me and to the client behind me, that why i am always happy when Charlotte helps us with our order. Also she is very clean as well when serving our ice cream. read more

I Went in because I saw an offer for 1.99 scoops parent pass so I downloaded the app to get my daughter some ice cream. Since I was unfamiliar with the app I asked an associate who turned out to be the manager how it worked. She proceeded to tell me ohh I just scan your app. I said ok cool thanks. I went on and ordered 1 scoop In a cone. Teresa the manager gives me my ice cream in a cup and I said I wanted it in a cone and she goes on and says well I'm going to have to charge you. You're going to charge me even though I asked for a cone and she's repeats well I heard a cup. You're going to charge me for your mistake? She annoyingly gives me the ice cream in a cone. I go to pay and I scan my app, the price doesn't change and I ask ohh I thought you said they were $1.99. Yea well it didn't Change it. I said but you told me before you helped me that all i had to do was scan my barcode, yea well you have to use the continuously then why didn't you tell me that when i asked. well I assumed you knew. I go on and tell her if I knew I wouldn't be asking you how to get the 1.99. Deal. I asked if she was able to honor the price since she had misinformed me how the app worked and she says nope I can't do that. After all this I asked who's your manager and she goes I am. This is the worst management I've seen in a long time. She unable to properly communicate with customers and can't fix her own mistakes. I called customer service and got a call from the owner and honestly the owner was just as bad. Now I see why the owner allows her manager to be rude to customers. Her attitude as an owner clearly shows the attitudes she allows in stores from her employees. read more

Employees are childish and cuss infront of customers. Horrible customer experience. I placed an online order. The receipt was on the floor as if the order wasn't important. And the girls were argueing saying that's why I took this cx that walked in so you can do the online order. And the online order wasn't ready bc the girl was just standing around not doing anything while the blonde was helping the only cx in store. read more

Going to BR in person? Excellent. Ordering through a delivery app? Expect your order to be inaccurate and incomplete.

One employee had her earbuds in while she helped us. The other one never greeted us and she never smiled. She made it seem like she really didn't want us to give her something to do. Not great. read more

I'm glad to see a much friendlier staff! I know it's usually High School kids working there. But they should still at least pretend to be happy to be there lol. These kids that are there now were quick to get us what we wanted & smiles. Although, I will say I was bummed that they didn't have the Jamocha Almond Fudge this time. So I settled for German Chocolate. It's alright I guess. BUT what I REALLY wish they would bring back is the Mississippi Mud!!!! That is my FAVORITE besides their Pistachio. It's been 2 years now. Is it discontinued??? read more

Why is a freezer broken every time we go in? The floors and tables and walls are gross. Nothing ever looks new or clean or in good working condition. I've seen freezer frost build up drop into the ice cream and I've seen cakes and ice creams melt in the freezers. All the flavors are always the same. For 6 bucks a scoop we might as well go to a fancier ice cream store. This was a cute place years ago but it's run down and dated and not in a nostalgic way but a gross way. read more

For local hand scooped ice cream this location is the only game in town. I love the consistency and quality of Baskin-Robbins ice cream...particularly when it's hand scooped. There are plenty of brands at any grocery store but I'd much prefer going to a scoop shop for my ice cream fix. The down side of this location is that it's rather small; definitely not a place you can hangout with your kids...not enough tables and no restrooms. Overall, the service is good, and the ice cream even better. read more

The girls who work here give the best customer service, and the ice cream is good, of course it's Baskin Robbins, but the location is not that good, that's the only thing. There's no indoor seating right now but they did put some benches outside in the sun, which it can get quite hot out there. I wish they had some potted trees around the outside and make like a little patio or something where people could sit and relax, but if you come here to get an ice cream there's really no where 'beautiful' to sit, you're literally on a bench between two buildings, and facing a parking lot. But customer service is great! Those girls rock. read more

Terrible service. one of the girls was using her phone & it took her a while to notice we were even in the store. As she was making our order, the other girl came out to ring us up and so she asked her coworker what she was making us and the girl told her my order as if she was mocking me, it was like she was annoyed/bothered I asked for extra toppings?? read more

Needed a sweet treat today. Even though the construction is going on in the shopping center, the store was open like normal. Tried a new flavor, Oreo and Cold Brew, like Cookies n Cream for grown ups. Ice cream always makes me happy. I was impressed by the enthusiasm of the young employees. Thank you Baskin Robbins. read more

Baskin-Robbins - Oreos n Cold Brew with Oreo topping. - Ice Cream & Frozen Yogurt Near Me - Camarillo, California

Place is a joke...you are first greeted by a nice wiff of urine (complements of the hobos outside), then reminded that the minimum wage employees are just angry at the customers or to be working in a disheveled establishment...either way they insult you because hey YOURE the problem, then as your feet stick to the floors trying to make your way to the register you're reminded AGAIN their gift card machine is down...then the employees remind you it's your fault again and to travel 30 minutes to Oxnard to get a gift card. Such a nice family establishment. read more

Great location! Christine was super friendly and helpful. My kid loved the ice cream. The atmosphere is pleasant and retro. The staff very nice. The place was clean. read more

I ordered a photo printed cake for my daughters birthday. she was so excited because it was a picture of one of her drawings. we themed her birthday off of this image. I was meant to pick up the cake at 12:30pm. 30 minutes before her party. however I was running late and got there at 12:45 only to find out that the cake wasn't done! they said that the photo printer was broken and had been all day. I get that machines break down BUT if you can't complete an order you should call your customers. they didn't bother to call to let me know so that I could make other arrangement. instead the owner told them NOT to call me and she tried to get me to pay full price for a plain white cake. since I now only had ten minutes until my daughter party I was forced into buying something. she gave me the plain cake with a $20 refund and a ton of attitude. the owner was incredibly rude and dismissive. she said she didnt call me because she thought she could fix the machine, but when I got there she was interviewing people. she wasn't trying to fix anything. she knew that if she called I would have taken my business elsewhere, so she set me up to be forced to buy a plain white cake for $35. The only reason I gave their place two stars is because her staff tried to help me and were incredibly sweet and understanding. I hope the young woman who helped me moved on to anotherplace that will appreciate her honesty and talent.this place is not it. I will never be retuning to this store. the owner /manager is just plain horrible. A rude, lying, and manipulative business woman. read more

Very very disappointing My husband and I were talking All week long about getting ice cream and we agreed on going to BASKIN-ROBBINS It wasn't good at all... it was not creamy and delicious like we remember from years ago... it wasn't worth the money I think perhaps the next time we just might stick with the grocery store ice cream. Maybe you should too read more

Took my Grandaughter to get a free ice cream from the Baskin Robbins App and the lady behind the counter was extremely rude.. There was no greetings when we walked in.. They weren't even busy.. it was around 12:30 today 10-19-19 .. My granddaughter who is 6 even commented on how rude she wasI WILL NOT GO BACK.. CUSTOMER SERVICE IS EVERYTHING.. It's not that hard to greet your customers with a smile and say hello.. read more

This staff is terrible. I don't usually write bad Yelp reviews but can't help myself today. They are super unfriendly. Every one of them. If you don't want to work at Baskin Robbins then find yourself another minimum wage job. They stop serving milkshakes at 9pm but don't close until 9:30pm. I came in at 9:02pm requesting a milk shake and the gal with red hair said they stop serving shakes at 9pm. More than likely because they don't want to wash the blender. Find a new job ladies. read more

Always my favorite ice cream place. Customer service is always great and we love the selection of flavors. I am a sucker for the hot fudge sundae while my kids enjoy the colorful flavors and we are never disappointed. read more

Wish I could give them one star. We buy ice cream from here once or twice a week for years. High turnover rate and have had soft melted ice cream a few times but other than that no complaints. Today we stopped by and ordered our regular: two single scoops and one double scoop. The scoop fell off the cone when my 8 year old took her first lick. We were literally 10 feet from the front door so I sent her and my son back in with her now empty come to get a replacement. She came back sobbing because they refused to replace it. I went in and spoke to the manager who told me that if she had dropped it inside the store, they'd replace it. Since it was outside, yet clearly visible, she'd have to buy another one. Like I said. We frequent this place for ice cream cones, sandwiches and cakes. This was our last visit. What happened to customer service??? read more

Baskin-Robbins - My daughters ice cream fell off of cone before we got to the car. They refused to replace it because it did not fall INSIDE the store. - Ice Cream & Frozen Yogurt Near Me - Camarillo, California

Older lady working in front said she couldn't fill the bottom of my cone and gave me small scoop which was soft and somewhat melted . Come one man small town have some better service read more

I'm actually shocked at some of the reviews on here. My mom and I like a little treat every now and then and we never have a problem here! Tonight we met Savanah and Salvador and let me tell you - PROMOTE THEM! They were helpful, friendly and attentive. They both listen to what my mom wanted (she likes her sundae a very specific way) and there was no eye rolling or hesitation in giving us our order. I will definitely continue to go back there! read more

Come in somewhat regularly but haven't for a couple months For some reason this location is considerably higher priced on my favorite cappuccino blast I walked out when I noticed the menu price had gone up over 6.00 for a small blast when the web price says 4.69 ????????????? I would think they would offer a break given we're all pretty much on lock down and business is slow Some business is better than NONE read more

Good vibes and friendly service. The guy who helped me was really helpful and recommended a great flavor. Yuuuummm read more

Baskin-Robbins - Pistachio Almond and Tax Crunch - Ice Cream & Frozen Yogurt Near Me - Camarillo, California

I did a door dash order and Baskin Robbins messed up the order. I called them to notify the order was messed up and they said I could come in and pick up the right order. There was no apology, just an attempt to blame me for ordering the wrong thing, even though the correct order is clearly saved in the Door Dash app. If I were planning on going in I wouldn't have done Door Dash in the first place. This logic was complete lost on the Baskin Robbins employee. read more

Horrible Staff, none of then even seemed friendly. Neither of them were wearing gloves and I wanted to tell him to make it again because I had asked my shake for extra thick and he made it extra thin. They were taking their time when they had a huge line outside waiting for people to order. I used to work here and I absolutely hated the management because they were so rude as well. Don't recommend because it is very dirty there. no upselling from staff, just not friendly at all. Gloves should be mandatory. read more

Just love how creative their cakes are! Thumbs up to the cake master making these lovely cakes.

Easy Step 1,2,3 order my daughter's birthday cake online. The whole family was please, " wow that's a awesome cake" " mommy I love it" Thank You Baskin Robbins Camarillo!! It was yummy!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Camarillo, California

Customer service absolutely amazing! Big brother program to autism person and they were soo nice to him!!! Special thanks to Stacy!!!!

Staff is rude. Helped half our party, and moved on to the people behind us before finishing with the rest of our party. Ice cream was incredibly soft (personal pet peeve - if I want soft serve, I'll go to dairy queen). WAY overpriced for the quality and portions (which I know is a corporate thing). But this particular store treats you like an inconvenience. Not worth it for half melted ice cream served by rude kids. Won't be back. Editing to add: my daughter and I both got sick within an hour of eating ice cream here. read more

The guy at the counter Jesus was really nice. He complimented my hair and he was quick with his service.

This place does NOT deserve even 1 star. Two days ago I and my wife got cones there. My wife's cone had a nice long blond human hair in it. She found it only after trying to eat the ice cream unfortunately. When she told the counter girl the girl did nothing AT ALL to make it good. You would think the staff there had heard of hairnets. I cannot believe they are still open- don't people serving food have to wear hair nets? But today my wife- who loves ice cream- got a text on her cell phone from BaskinsRobbins saying you would get a free ice cream cone for another bought- a BOGO offer. So I took her there again. They totally, the manager included, refused to honor the text offer that BaskinsRobbins had sent us. What a waste of time. How they can ignore a written offer sent us by their own company is beyond me, but they totally wasted our time. These people are he rudest most unhygenic, and most unprofessional sales people I have encountered in a long time. Stay away! read more