Delicious and great presentation...brought ky daughter for a treat got one for myself aswell after seeing the variety of options and toppings...they mix the toopings by hand into the ice cream which gives it a better ratio of ice cream to topping taste...large servings so come ready to eat! Staff is friendly and patient there is also outdoor seating with a a nice view of plaza park read more

Delicious ice cream, got too messy for the small size serving cup, considering it was night time, ambiance was peaceful in down town Oxnard. Service was helpful. Will comeback to try other flavors. read more

Cold Stone Creamery - Banana Caramel Crunch - Ice Cream & Frozen Yogurt Near Me - Oxnard, California

I love Coldstone! More when I get my bday gift. They have a special for buy one get one free for your bday! My fave is the sweet cream with almonds! So good. I miss the sorbet they used to have. I love raspberry! Bring that back. No seating indoors only outdoors at the plaza. Downtown Oxnard was dead on June 3rd. Service was neutral and I left a bit rushed to order. No friendly welcome or much interaction. read more

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Idk if it was because Ol girl was all alone or she was rushing but ordering this ice cream was a waste of time. I ordered a like it strawberry blonde...I got strawberry ice cream with all my toppings on top and not even chopped or blended in If I wanted a cup of strawberry ice cream , I would've ordered just that.... read more

I'm amending my review because the manger contacted me and was very thankful and concerned. It's great that a business is actually taking ownership and I know it's hard to find good help these days. Here is my original review: There was only one customer paying at the register when I walked in. I believe there were 4 employees behind the counter. Only one looks like she was working replacing some ice cream. None of them acknowledge me waiting. I was looking directly at them then one girl looked annoyed and asked me "what do want?" I was a little taken aback at first but gave her my order. Another male employee said he can ring me up while she makes it. I asked her if I could have some whipped cream and she just grunted. After I paid she handed it to me with no whipped cream. I said, "oh I'm sorry I asked for whipped cream" she just mumbled "yeah, I did" but it was clear to the eye there wasn't any whip cream on it. I said "ummm, no, there's not" we when back and forth a couple times with that silliness and then another employee finally asked, "did you want it on top?" I said "yes!" She said "oh, she mixed it in" as if maybe this girl couldn't speak? I said "I've never seen that before". They both looked at me like I was an idiot. I was Very annoyed, I took my $10 ice cream and I DID feel like an idiot. The funniest thing was looking down and seeing a tip jar!! read more

So disappointed I ordered a love it size and they gave me a like it size but inside of a love it size! I paid for a love it size but It was actually a like it size. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Oxnard, California

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I'm not sure if it's a new cleaning protocol that they have or not, but every time I've ordered ice cream from this particular Cold Stone, it has had a soapy/cleaner aftertaste, especially in the Sweet Cream. I bought 2 like it cups and was given a bag to carry them and even the bag itself smelled exactly how the cleaner tastes. I've never had this experience at any other Cold Stone before. read more

The service was slow and there were only two customers and I was one of the two!. Also there were 3 employees behind the counter. We ordered chocolate peanut butter ice cream and a strawberry shake. The ice cream was just ok not much peanut butter in it and the shake was watery and not much strawberry flavor...! It was also warm in the store. Not happy with that place.‍not going to recommend this place. read more

Today it was easy buying an ice cream cake for a birthday. I called and they said they had a chocolate cake with mint ice cream and chocolate shaving available. I requested to pay for it and put my name on it and the person that answered said not to worry because there were plenty in stock. Sure enough when I arrived there were plenty of cakes in the freezer. The prices was decent and the owner offered to put my son's name on the cake. I have been frequently buying from this Cold Stone ice cream store. Early March the employees weren't wearing mask, but now they are. There is floor marking to social distancing and screen protector for the cashier. Also the front door says if there are more than 10 people in the store the next person is to wait outside. The parking is a little scarce, but it's free if you can find it. Overall, today was a good experience buying a ice cream cake read more

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We took a chance and got them to cater my daughter's Quinceañera (I know not traditional); however, no one missed the cake. They were punctual, various flavors and toppings, great service and overall, a one-of-a-kind experience for our 160 guests. Do you know how hard it is to please 160 guests? And they did. I will try to book them in the future. I wish I could give them 10 stars for all that they did to make my daughter's day so special. ** If using them for catering try to have a table with different heights for them. I totally promised it, and completely forgot; however, they managed and provided a great experience. read more

My favorite ice cream in the whole world but giving them 3 stars because this location forgot my cookie dough chunks read more

Cold Stone Creamery - sweet cream ice cream with reeses peanut butter cups - Ice Cream & Frozen Yogurt Near Me - Oxnard, California

Placed a simple order. Wrong items delivered. That in itself isn't an issue, but when I called to get it corrected or refunded, I got stonewalled. Basically told "we're too busy to help you" and "the manager will call" which did not happen. I called corporate and they said "Wait 48 business hours for your refund." My response is "If you are OPEN FOR BUSINESS on Sunday, Sunday is business hours." They didn't wait 48 hours to take my money and screw up - why should I have to wait 2 days? I'm done with such a crappy, unprofessional company. read more

This Oxnard Cold Stone location had terrible customer service. I will never visit this location again. The employee who mixed my toppings into the ice cream threw away (before I could stop her) part of the topping that I paid for because she said she made too much ice cream for my serving & then put a lid on my cup of ice cream. I didn't want a lid, I wanted the full order I paid for, not part of my order put into the drain. I'm very disappointed in this location and it's staff. read more

You can make anyone's day a little brighter by taking them here. Friendly helpful service. The ice cream is indeed delicious.

Poor workers look miserable. Like I understand people don't like to work but at least fake it. Provide some decent customer service. The kids were excited to go but then got the ride reality that people do t like their job and don't know how to family act nice. And the restroom was closed? Like why how can you close the restroom when the store is still open. It wasn't out of order she said it was closed. So not even our toddler could use the restroom! You should hire actual teenagers who are excited to work and provide customer service. My kids was excited to see Kirby and yet wasn't even greeted and we all got shitty attitudes from all of the workers none of them were nice. read more

Great place to stop and get a cold snack. The lines keep moving so the staff is doing their job to get people in and out. The selection and quality of the ice cream lives up to the chains expectations. read more

It's not our first time here but I'm not sure I will be back. We went in one door and the gal behind the counter barked at us telling us it was the wrong door...so we proceeded to go into the other door and was told to "wait outside!!" I understand social distancing but there was NO SIGN on what door was an "enter" or "exit" ..and NO SIGN as to maximum occupancy because of covid. The ladies behind the counter were so rude!! This is NO way to treat paying customers!! The manager needs to teach these employees some manners and people skills!! Next time I'm going to Baskin-Robbins when I want ice cream. There's no need for rudeness!! read more

Cold Stone...Marble Slab...Cold Stone...Marble Slab. Life can be so hard sometimes...choosing between ice cream businesses. Location makes this Cold Stone an easy choice most of the time...it is much closer to my house than Marble Slab. I know the people who work here might hate me for saying this but to me Cold Stone and Marble Slab are basically the same business. It's hard for me to ever tell the difference. This Cold Stone is located in the downtown area of Oxnard which is the lone reason it gets 4 stars (the price does not help either). It isn't the most horrible area but you do worry about your car a bit. They have a very convenient parking garage for this shopping area right behind the store so you never need to worry about where to park. If you go here anytime in the near future you HAVE to try the caramel apple flavor ice cream. I mix it in with bananas...it is absolutely amazing. Just like marble slab it is a bit pricey...for two people it was a little over 10 bucks, so we do not go here a whole lot....but it is sure good when we do. :0) read more

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A cool/sunny/breezy/winter day demands one thing: ICE CREAM. I asked the friendly clerk/gal behind the counter one question: "Is this good for people on a diet?" She responded promptly: "Yes it is." With such a big, encouraging smile on her face, I felt that it was time to give this place a go (at my waistline). At the urging of Miki L., my neighbor, I ordered a gallon...uhhh...a cup of a banana ice cream, real banana, caramel sauce, almond concoction that was.... DELICIOUS! And since it fits into MY DIET, I guess there's nothing more to say. read more

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I've been coming to this Coldstones for years. From grabbing a Mud Pie Mojo after a movie to ordering cake; they never disappoint. It's easy enough, you walk in and smell the fresh made waffle cones, choose your ice cream or signature ice cream, choose your size and bam. Easy peezy! As for ordering cake, you can do it online. If only all bakeries & ice cream shops can take on this concept. You choose your cake. I think the options are vanilla, Devil's Cake, or Red Velvet. Then your ice cream with up to three mix ins. And last your frosting type. So simple, it just makes indulging that much easier. The service is so-so. What do you expect though from a franchise though? Meh. read more

Cold Stone Creamery - Ice cream cake: Devils cake, banana ice cream with walnuts & graham cracker bits, topped with ganache & Oreos - Ice Cream & Frozen Yogurt Near Me - Oxnard, California

The service was not great. There was no customers in front of me and the worker was a bit rude when asking me "what else did I want?" Also I asked for a medium, looks more like a small and it was like $10. Not pleased at all. At the end when she ranged me up, I asked for my receipt and rudely gave it to me.... I don't know Usely they are nice but today was not the case. read more

Love it ice cream always the best ! The service meh... they just need to be consistent in adding the toppings because I do feel like sometimes they add more and others less and when u say something they look at you with a face and just say that's the serving... not very nice just add some more and make your customer happy. read more

Love everything. My first and certainly not last visit was divine. The girls that were working there were so fun and spirited. They really show what customer service is really about. They take their time and interact with the customers. Another thing that I loved was THE ICE CREAM!!! I got 3 signatures and bought a cake that was moist and creamy it might be a bit expensive but deff worth everything great price for portions. The only disappointment was that they sing no more. Aside from that an excellent and amazing place!! truly recommend this place. read more

I don't usually take time to review a place I jave delivered by Uber Eats, but these last two experiences have SUCKED. What a complete rip off. Ordered a special ice cream with ADDED toppings and I get a cup of ice cream with a few spriinkles on top. What a lazy lazy group of people they have there now.Maybe, they have a beef with Uber Eats'cause they get tipped. All I know is this place lost a regular customer. 2 to 3 x a month and tje last two times I got a bowl of plain chocolate ice cream ..... for 13 dollars. Last time. read more

I love Coldstone Creamery ice cream! Freshly mixed ice cream mmm! It's located conveniently in downtown Oxnard next to Plaza Cinemas and China Square restaurant. The employees are really helpful and friendly. I usually get Mint Mint Chocolate Chip or Birthday Cake Remix and their ice cream makes me thirsty at times but it's worth it :) Try to sign up for their emails on their website so you can get a Buy One, Get One Free coupon on your birthday :D read more

the girls that greeted us were very bratty one in particular that took my order was being very rude and should not work in customer service if they can't even smile at people . read more

This was so gross. The cones tasted like Fabuloso. I had a hair in my ice cream too! Nasty.

GREAT Ice Cream. Good location and did I mention GREAT Ice cream.... You can find coupons a lot of places for this location which makes it one of the better Cold Stones to visit... but either way they have GREAT Ice Cream... I may still be a little sugared up... annnnnnnd loving it. read more

While Cold Stone is my favorite this location has (at least today) the worst service. Grumpy employee. For management it's the girl who worked on 10/9 at 1:30 pm. Not the type of employee that is good for your business. She clearly isn't fond of servicing people. My ice cream had barely any toppings, the ice cream itself tasted old and the spoon was so flimsy it bent 90 degrees with every bite. Pass this one and try another location. I won't be back. read more

Well it's a hot beautiful afternoon!!! And this place is busy but people are civil and cool about the wait. Who does not love ice cream especially from cold stone the product is yummy and yummmy. Lol come in and enjoy read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Oxnard, California

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I love Coldstone so much! I used to go often 2-3 years ago after my school ended but stopped since I went back to Japan for a year. They have Coldstone in Tokyo but I never went. After coming back to Oxnard though, I went to Coldstone and I was about to explode with happiness~. ^^ I had cheesecake flavor with some rainbow sprinkles and it was out of this world! There was only one worker at the time and she was very kind! It made me very happy since a lot of people sometimes give me the cold shoulder :/ . DEFINITELY my number one fav ice cream store/shop/place in USA! :3 read more

I am not a huge ice cream fan but I've been to the Cold Stone many times since my fiancé is such a big ice cream lover that he drags me over there when the need hits him for specialty ice cream. This place has a lot of very strange/unique flavors you won't many place (like cotton candy that actually tasted exactly like cotton candy), they have all of those awesome mix-in ingredients and they are generally pretty fast at mixing and getting people out the door. I find the place a bit overpriced for an ice cream cone but I guess it's more about the novelty of crazy combinations and getting exactly what you want in the ice cream. I highly recommend this place to ice cream lovers and people who want to try something new. read more

I went and had a chocolate devotion today, and it was one of the best ice creams I've ever had. The customer service was amazing, but I had to wait a little outside due to COVID regulations (only 10 customers were allowed inside). I will definitely be coming back! read more

This was the worst ice cream I had in a good while and in my opinion I don't like it taste nasty

Staff ignored us for ten minutes to pay for our ice cream. We stand by the register to see if anybody would ask us if we were okay or to see if we payed. I understand that time they were a little busy. But they need to constitute on who will be on register . Not even the young lady who helped us out in the first place didn't even charge us for the ice cream . We had to let them know to charge us for our ice cream . They need to be careful . Because thy can be giving out free ice cream . read more

I'm not a huge ice cream person, but this place is really good... you can customize your ice cream only down fall... for a family of four... you're looking at spending AT LEAST $15.00. For ice cream... it seems expensive to me. read more

Pretty good, the staff was really nice and quick to knock out a long line on a Friday night. The lobby was kept really clean as well. I got the apple pie ice cream, it was really good! read more

Needa get on that BOGO coupons for this place. It's a lifesaver during the summer and amazing considering how expensive it can get once you're addicted. Two words, COFFEE LOVER. read more

I love this place!! You can create your own ice cream!!!

I'm new at Yelp and customer service is key to any business. That's why I comment with a positive review when I get a smile from the person helping me. Cold stone has friendly staff & ice cream is delicious. Keep up the great job read more