I've actually activated my yelp account just to write about this experience. Since we love the Edgewater Bareburger, we decided to give the Closter location a try (especially since it's closer for us). I'm sad to report what a horrible experience it was. On a Saturday night, the place was particularly busy (understandable). I could sympathize if the hostess at least tried to be accommodating or was really giving it her all, but she literally just picked out of the crowd of people waiting who she wanted to help and seat - not who came in first, and with no urgency mind you. Anyway, we got seated...next came our waitress. It was one thing after the next. First she added our order to the other table's check (whole other issue, we realized what we were in for when they left rolling their eyes, disgruntled)...after that table next us left, she came back 20 minutes later confirming our order! Which on top of the already slow service, made it even slower. As my fiance and I were sitting, waiting for our food (because what the hell else would we do?) the hostess and waitress were just shooting the breeze, looked over at us, exchanged glances to each other, than awkwardly came over and said, "Uhm are you waiting for something?" Are. you. kidding. me? Only our food...at a restaurant...where we have to wait. We politely said just our food and the waitress defensively blamed the kitchen and said, "Well, there's nothing I can do about it" with a major attitude. Rude and poor customer service entirely. She could have said she was checking on it. Our appetizer comes out with our food. Fine, at least we finally got food (and it was fantastic, that's what the one star is for). THEN as we're finally trying to eat the waitress comes over just to talk about how amazing the food is, how much she loves the new mall, and how annoying she finds it that housewives come from the gym to ask how many calories are in a salad...the whole thing was inappropriate and unprofessional. I'm all for a casual laid back atmosphere but this was weird and so unenjoyable. Believe me, my fiance and I are not the type of people to make a fuss or complain but the whole experience wasn't right. To top it off the guy behind us never even got his own food, asked for boxes 4 times for his kids meals, and was fuming. She had the same exact response to him as he did us, but said they'd get the manager (never did). All in all, so disappointing. The staff all seemed like young and inexperienced teens, but you're in a decently priced restaurant and mall where you hope the customer service and food is worth your money. I do hope the staff is being "re-trained" as I've seen the response to be on here. Will not be returning to this location nor would I ever recommend it. read more