1. Banner’s Hallmark Shop

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Gambrills, MD

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Banner’s Hallmark Shop

3.8 (4 reviews)

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3 years ago

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Michaels

Michaels

(3 reviews)

Great experiences here with helpful workers in the aisles. Checkout upfront is not as friendly…read more They seemed annoyed at times. But that's ok because this Michaels is worth the trip for me because of the selection and location.

Never use this store as a UPS hub. I ordered 2 iPads from my phone company and knew I would not be…read morehome. So I paid UPS $5.99 to deliver to an UPS access point(Michael's). UPS delivers packages at 12:24, but at 1:16 someone not me or family come in and flash their phone and pick up my package and leave. I come in at 1:45 to pick up my package with phone and ID in hand and was told my package was just picked up... Pausing for a second because no one but me can pick up I begin screaming from a manager...long story short the manager Margurette went against protocol and did not verify address of name with an ID. She let the guy flash a phone and handed over expensive merchandise... She later call her manager and the manger tells her to tell me that there is nothing they can do and to call the phone company and/or UPS. Both companies did their part. Michael's manager did not follow protocol and check ID.. I have filed a claim with T-mobile and UPS(let me clear this was not their fault) and with Michael's corporate (who hire a risk management company to badger and place blame on other companies). I've also called the police and filed a report and had the officers look at the video to tell me exactly what happened. Beware of this place something fishy is going on and it starts with that manager.

Banner’s Hallmark Shop - stationery - Updated October 2026

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