My wife and I chose Bali for our anniversary dinner, as we've been here each time we've visited Oahu and it is the best fine dining option at Hilton Hawaiian Village. It looks like they've undergone a remodel since our last visit and the dining room and lounge areas have a more modern contemporary feel, which is great.
Let's start with the bad news first; there is supposedly a dress code of evening and Aloha attire with no t-shirts, swim wear, flip flops/slippers, tank tops, etc. I'm not the biggest snob about this generally, but as we were eating in the dining room a group of 8 sauntered in looking like they came straight off the beach--flat bill caps, t-shirts, wife beaters, board shorts, white towel over the shoulder, flip flops, pretty much looking like a poster of what not to wear under the dress code. It was clear from the looks given by many other patrons that this was not received favorably by the others and makes me question why management even allowed such a thing. Looking around further, I noticed quite a few others around wearing t-shirts and/or flip flops, though far less egregious as the aforementioned crew. It was not very busy at 8 on a Friday night, so it makes me wonder if things are not going very well here and they don't want to turn away any potential customers.
The second issue is with one of our servers; she who shall remain nameless, since her name wasn't printed on the receipt as they work in teams and it just stated "Team 3", or something of the like. Her partner, the younger gentleman who I will discuss under the positives, took care of initial things like waters, menus, etc. She was tasked with drink and food orders, but we felt largely underwhelmed with her performance in that regard. We were able to place our initial drink orders just fine, and ordered our meals soon after, but after that she disappeared for far too long as we both sat for 10+ minutes with empty drinks (not acceptable at a restaurant of this type) though she made multiple passes through our general vicinity, us even making eye contact multiple times and seemingly being ignored. We both felt the impression that us being "only" a table of 2 was less important to her than the parties in her section of 4 or more. All the while, the couple seated behind us was getting top notch service from their waiter who was engaging, fully detailing highlights of multiple dishes, and on the ball with all aspects one would expect for fine dining. We wished we had that server. All in all, the lady's apathy toward us was apparent and unprofessional. Zero stars for her.
On to the positives! The food was amazing! I had the 12 oz. Filet mignon with gorgonzola sea salt butter and my wife had the honey ginger chicken, with the pureed potatoes and asparagus sides. The steak was perfectly cooked to medium rare and was tender as can be. The asparagus was delicious and the potatoes were so flavorful that we could only assume that the butter content was dangerous! :-) The chicken was bone-in and glazed, with fantastic flavoring as well and we can't wait to try a similar style chicken on the grill at home.
The next positive was the service we received from the better half of the team: Saul (I asked him his name at the end so I could give him the recognition he deserves). We got the feeling that Saul was in the junior position as he was younger and given the more menial tasks of water filling, food running, menus, etc., but he impressed us greatly with his kind demeanor and overall level of professionalism. Waters were never past half empty, bread was refilled quickly (though not really needed, see food discussion above), and he was quick to remove our finished food plates. He was engaging and knowledgeable about the menu items. Saul presented the dessert menus and told us that they would be providing any 2 items gratis as it was our anniversary. We chose the malasadas and Kona coffee creme brulee-both were quite delicious. The malasadas were soft, warm, dusted with powdered sugar, placed atop a caramel sauce and served with a passion fruit flavored custard for dipping. The creme brulee top sugar layer tasted like a toasted marshmallow and paired wonderfully with the light coffee flavor of the custard. Saul noted that it was made with cane sugar, which burns differently and imparts a more distinct flavor; a great twist on a classic dessert.
Overall, the food and particularly the service from Saul elevated Bali to a 4-star ranking. The service is equally, if not more, important than the food at a fine dining restaurant so I hope the bad apple doesn't spoil the experience for others. read more