I don't know how many stars to put because this was a weird experience. Because the experience turned ugly, and I would never return or recommend the place, I'm going with one star.
This place is called Bali, but it doesn't appear to serve any Asian or Asian-influenced foods. The menu looks entirely European, and the dining room is European style, but I ended up getting snubbed when asking for a simple espresso drink that they had already told me they have.
Prior to finding this place on an in-person recommendation, I was looking to have a cappuccino and some small food item to go with it for my breakfast. I asked a couple of restaurants in the area, and no one had espresso drinks. There was a Starbucks, but I hate Starbucks and I didn't want to walk around with a paper cup. One hostess recommended I walk over to Bali, because she said it was a classy place that serves espresso drinks in the traditional way. Perfect. I walked about 15 minutes over there
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The first thing I noticed coming out of the elevator was a dirty, stained carpet. The first room you come into is a bit depressing like a dingy, generic convention center ballroom. By now, I really wanted that coffee sooner than later, so I walked over to the restaurant reception desk and confirmed that they serve espresso drinks. They sent me down the hall to the hostess stand, and they also confirmed that they serve espresso drinks. There was a big menu of breakfast items posted outside the door, and there appeared to be enough selection that I could find something to eat as well. It is notable that no prices were listed on the menu outside the door. Once at your table, you will discover that the Belgian waffle, for example, is $30 (oct 2022).
One of the two hostesses walked me back to the table, which has a spectacular view. The outdoor dining terrace was about half full. The waiter came over with a coffee pot and started to pour coffee in my cup, but I told him I wanted a cappuccino. He told me they don't serve espresso drinks. I explained that was the primary thing I was looking for, so I excused myself and started to leave.
Walking past the hostess stand, they were curious why I was leaving. I told them they don't serve espresso drinks, so she tells me, oh our espresso machine is broken. I thought to myself why didn't you tell me that when I asked you 10 minutes ago if you serve espresso drinks?
She explained that they have regular coffee and that's all they really like to drink in Hawaii.
I thought, OK, that's fine, but I want a cappuccino.
I said I was just a little surprised that Hilton in a major tourist zone didn't have a restaurant that serves espresso drinks. I politely asked where I might find a place that serves espresso drinks, and the second hostess says, "Europe." That snide answer was clearly meant to say "go away." I would not have walked in the door in the first place if you had told me you don't serve espresso drinks.
Why is this so complicated?
You are serving a European menu in a restaurant called Bali, and you told me you serve espresso drinks, then told me you don't serve espresso drinks, and then you told me to go to Europe to get an espresso drink.
I am not the confused one here. read more