The food is delicious however the service is terrible. We where greeted by a person with nothing but attitude from start to finish. I would rather take my money elsewhere next time. Maybe the owner should inspect what he expects from his staff as it relates to customer service. read more

Great bagels and customer service. They offer half off bagels close to closing hours.

Order everyday and everyday service is always different.. Office ordering so usually a big order and they usually mess up atleast one order.. A lil pricey for the quality of food but great location for us read more

Considering the area this place is is the best around. The delis on motor ply stink food has always been good but overpriced and the service is very inconsistent. Morning oatmeal way over priced and charging a $1.00 per topping (which you not told) gives you a $8.00 oatmeal Bagels best around get a bacon egg n cheese on a toasted flagel. It's trial and error but I won't go anywhere else. read more

Today was my first time coming into this cafe and will most certainly be my last. This cafe has worker who don't change their gloves after serving a customer. Not to mention after touching money. How do you touch food after touching money? Money is very dirty. You can't touch food and food that I could be feeding my kids. I would never recommend buying food from this shop. These workers need to take a hospitality class on how to handle food. Trust me save yourself a visit to the doctor and don't eat here read more

Very good but unorganized with how they take your order. I once ordered 2 BLT and added 2 eggs and a slice of cheese in it and was charged $22. Another time I ordered the same thing and was charged only $10 for both. Nonetheless, they make good breakfast, brunch and lunch. read more

Calling ahead for a sandwich doesn't help with the long wait then in the middle of searching for my sandwich she takes another customer! Rude and Worst customer service ever! Last year there was a team of great staff and they're gone wonder why? read more

I recently had breakfast here with a friend who recommended it because of their huge bagels. I had some whacky customer service though -- the lady seemed more interested in getting the attention of customer Mike behind me than taking my order. Attitude at 8am! Oh well. The Greek omelette I ordered was mostly red/green peppers than anything I'm used to getting in a Greek omelette. Confusing experience but I'd be willing to give it another shot since it seems to be a regular and popular spot for many customers. read more

In an area with a bagel store every half mile, Bagel Basket is one of the better options. Aside from great tasting bagels they have a wide array of flavored cream cheese and salads. They have a full deli counter and salad bar. The service is always friendly and FAST, which can't be said for many of their competitors. read more

Has to be one of the best bagel spots around the island the bacon, egg, and fcheese was just plain delicious. Staff was very friendly and polite as well as hard working. Place was very clean perfect for a stay in. Service was excellent can't wait to make my next visit. read more

Went there yesterday. Bagels are just ok compared to others in Commack. Prices are high which would be ok if quality of product was high also. Lox is just ok. White fish was a mayo mess. Some of the girls working the counter are so rude. read more

Very friendly when ordering , I had the cranberry chicken salad with walnuts. I'm giving it five stars , they hook you up w free Mac or potato salad and a free drink w a sandwich and the place is classy read more

Impressive "looking" bagel store that's mostly form over substance. The bagels are fine, and the sandwiches, salads, and hot food choices are plentiful and well-displayed. The quality and taste of the food, however, have been hit or miss for me, particularly at lunch where it's been mostly "miss." The chicken salad I had on one occasion was so overly sweet it tasted as if a mound of sugar had been mixed in. On another occasion, the chicken cutlet on one of the signature sandwiches was so tough it was inedible. Although I was given a new and better sandwich, it made me think that I had been given one of the old ones from the display booth. While I have had decent sandwiches and salads at Bagel Basket, because of those two experiences I have chosen to stay away in the future, but for the occasional bagel and coffee in the morning. read more

Great staff friendly and professional. Dining area kept clean. I had a hungry man sandwich it was perfect. Can't wait to be back again

Would give 0 if I could. Left without buying a thing. Guy behind the counter was saying n****r and then argued with us asking why we had an issue with that. Won't buy shit from this dump EVER. read more

Great delivery experience! Everything was wrapped extremely well and arrived hot and tasted great. My hotel didn't have an in-house restaurant and the buffet breakfast was gross.....so having the Bagel Basket available for morning breakfast delivery was a life saving option for a mommy-to-be. Thanks! read more

Met someone here during the lunch rush to scour the large menu and ordered up an oat bagel with lox (guy prepared a bialy with lox and then realized - wonder if that ended up being his break meal) and a poppy with scallion cream cheese for $7.05. Solid talent at the tables and loud Celtic music over the loudspeakers to offset the boisterous crowd - pretty uncomfortable chairs if you plan to spend a whole lunch hour there. They seem pretty savvy, with text-in orders and a pickup area, but stuff like the TV with a slideshow of their offerings and "hand-pressed paninis" were lame. read more

Bagels are good but diasappointed with service. Only three people behind counter on a Sunday morning. Also ran out of Poppy Bagels on a Sunday morning. That doesn't seem like a good idea. Staff was super nice. read more

Great place, very nice inside. Very nice stuff and the panini was awesome! Will return if in the area

I'm a tradesperson so I'm always on the road and eating out at delis etc. Anyway, I stopped in here while on a job in Commack. A woman named Lisa Marie (?) helped me. Not only was the service great but the food was delicious! The job ended but if I'm ever in the area for work, I will be stopping in again. Hopefully I'll find The bubbly brunette behind the counter again. read more

Friendly, good service and lots of choices. You won't leave hungry!

My son and I visit this location at least once a week I've never had a problem with any of the food not even the cut up fruit in cups .. Highly recommend for a breakfast lunch and even dinner stop !! Their honey mustard chicken salad is delicious! read more

I am done with this place. I come here pretty often and they are expensive but good. Staff is sometimes ok. My issue is they now charge 4% for using a card. Really? $20 for an egg sandwich and a salad. Now you want to make money off me for using my credit card??? Just lost a regular customer over a few extra pennies. read more

Great Bagels, great sandwiches, great food. The only thing is unlike other deli's etc. If your sandwich comes with a free side of salad they wont ask you what kind of salad you want or advise you that it comes with your order. You have to take a guess that your sandwich comes with a side salad & they will only give you a side salad if you ask, if you dont ask you dont get your side salad. I was just there, didnt get my side salad, I called & they told me that this was the policy. Wow, that was a first for me. read more

It's not enough that they charge you 2.50 for a drink or 3+ for a bagel with butter but they have to try and sneak In a credit card surcharge as well. Many places will give you the courtesy of informing you or posting a sign, this establishment does neither. They have lost my business as a result and advise others to do the same. Many great bagel places on Long Island that won't nickel and dime you and give y a great product! It's a shame too because this place is local and new. read more

Fast delivery, delisous food. Their cream of tomato rice soup is to die for.

Ordered a whole wheat bagel toasted with veggie cream cheese .. And got a whole wheat bagel toasted with butter.. I was in a rush to catch the train plus the employees were arguing in front of us..! read more

Gave this place a couple of tries. Nothing to rave about. I'd rather drive a few miles west to fix hills bagels for truly fresh and delicious bagels. read more

This place has great tasting bagels and they are reasonable in price, however I feel the need to share two recent experiences I have had with this business where I have been less than pleased. The first instance was when I had come in to order a bunch of sandwiches to bring to a tailgate for a concert. I verbally told the woman behind the counter my order for 8 different sandwiches and watched her write down my order accurately. She disappeared to the back for about 15 minutes to make the sandwiches, came back with them packaged, I paid and asked for a receipt and left. Upon arriving at the concert, I opened my sandwich and found it slathered in mayonnaise on both sides. Side note- I HATE mayonnaise and have difficulty even looking at it. Needless to say I was disgusted and couldn't eat or even touch the sandwich. I was very disappointed...and hungry, but wrapped it back up and put it away so I could bring it back to them the next day. Not a big deal. Mistakes happen. But, I went early the next day to get a refund for the sandwich and the woman gave me a very hard time. She offered to make me a new one but at this point it was pointless because I had already had to buy dinner (an expensive one at that) at the concert the previous night. I even showed her my written down order that I still had and she argued with me until she finally gave me my money back. Cut to yesterday afternoon. I decided to call Bagel Basket and order some mini bagels for my class. I had asked for 3 dozen plain mini bagels, sliced, ready for pickup Friday morning. The woman on the phone was polite and had asked for my credit card number to secure the order - I had asked if she could provide me with a total and she told me would give me a call back. She left a message on my phone with the total (which seemed high) so I called back and got no answer. I decided to just go in this morning and discuss the discrepancy. I found out that the woman I spoke with had added a platter setup to my order which was an additional $10. I had not asked for this and she had never mentioned the words to me. I explained this to the man taking care of my order this morning. He was unsympathetic and ran my card anyway. Being in a rush to get to work, I took the bagel platter and went on my way- obviously annoyed that I was charged for something I didn't ask for. Needless to say, I will not be using this bagel store again for orders. read more

Extremely delicious egg salad and bagels!! My husband and I were visiting from California and found this spot and are sure glad we did. We were greeted by lovely and attentive employees with great customer service. Yes, it was busy but what do you expect from a place that serves amazing food! I ordered a 1/2 lb of the egg salad and an everything bagel and was extremely pleased. Thank you again bagel basket cafe! We hope to dine with you again! read more

They had previously screwed up prior orders plus you basically have to beg for a bagel with your salad but decided to give them another try but again they screwed up my order. They did not put on the Healthy Wrap what it is actually prepared with and then charged me extra for tomatoes which are part of the sandwich as per their menu board. I called in to ask what happened but, just like the last time, they really could have cared less. Granted this is only an egg sandwich but I will never eat her again nor will my company order lunches for our clients. read more

Probably the best bagels I've found on Long Island so far, the everythings are always covered in stuff, the bagels are HUGE and the cream cheese is great. I've had sandwiches and paninis there too, which are always good too. Staff is always friendly, place is always hopping, and the parking lot is nice and big. read more

i used to love this place, despite the not so cheap prices, the food is amazing. but recently ive been noticing some gross things going on behind the counter. no one EVER changes their gloves. they take ur money with the same gloves they make your food... pretty gross. the other day one of the lady workers sneezed without covering her mouth all over the prepared food bar.... and you see all of this stuff happen right in front of your eyes. read more

Terrible service; pay for food you don't receive; orders are frequently wrong; and over priced. Last two times I went, they screwed up the order. If they're reading this review, a few tips that may help future customers: (1) No ketchup means no ketchup; (2) Extra crispy bacon means bacon should not be soggy; and (3) when a customer pays for food (e.g., cookie, muffin) you should ensure that customer is given the food. I will not be going back. read more

Overpriced bagels....the Bagels tastes like its made with pastry dough, for some reason the bagels are sweet. The vegetable cream cheese is pretty good though. read more

Very good salads, Although wished they had a better selection of things to put in it. Their music is really bad too, it's heavy metal. Not exactly nice to listen to while trying to enjoy your lunch. read more

Decent, but a wannabe Bagel Chalet. Overpriced as well. Paid $9 for a wrap that was 90% lettuce.

I don't give 5 stars out easily but this place deserves it. Good food, clean place, great options and deals, and friendly staff. I'm unfortunately never in commack but my first impression was awesome. read more

For what they try to be, this place is excellent. The food is good, and the service I've received every time has been excellent.

I go to this cafe in the morning, its amazng. The coffee is always hot and when I ordered a to go bagel they gave me napkins and ketchup inside the bag without me asking. Most cafe or drive through don't do this u actually have to ask them for napkins. But I think that thisplace is very good and it has a great location that's also why they get alot of business. read more