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Backyard Leisure

2.7 (89 reviews)
ModerateHot Tub & Pool

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Tonya R.

Absolutely horrible. I'd give zero if it would let me. The first review I have ever given a company but need to make sure others don't go through what we have with our install that after months it is STILL not even close to complete. SO many issues from crooked coping, not properly being leveled, employees showing up with girlfriends waiting in the car, employees watching YouTube videos to know how to turn the pump on, my husband had to tell the employee that it wasn't plugged in so that was why it wouldn't turn on. Our backyard of our new build is destroyed, we have a 15 foot dirt mound sitting for 2 months now (HOA issues due to this). The company "forgot" to put the gorilla pad in that we paid a thousand dollars for- and didn't acknowledge it until we got in and could feel the seams from the cheap Home Depot foam installation they tried to pass off as padding. It literally moved and cracked under your feet when walking in the pool. We drained the pool For it to be fixed waited 2-3 weeks for a new liner then waited another 2-3 weeks (constant calling to be added to the schedule) they waited for a day of rain to come quickly install another liner and water got under the liner and ruined it. Now we have called to find out when someone can come pump the water or fix it and nothing. If we call the store (they have caller ID) and they act busy and it rings and rings. If you ask for the store owners contact info they say he's never there. (Even after an employee, let it slip that he's been there daily, due to all the mess up's lately). The manager Ryan has absolutely no clue what is going on and never (literally not once in 2 months of calling) returns calls. Aaron seemed extremely helpful/ knowledgeable at first but again after install begins, it seems out of his hands- and he's now unresponsive as well. No one wants to finish the pool we paid CASH for! I'm not sure the process for scheduling (or who even handles it- it's been 3 different people in the 2 months of us dealing with this) but new jobs keep getting started and they always schedule us over a week out. They schedule us every single day it shows rain on the radar and they can't do anything with the wet ground when that day comes. If I can save 1 family the headache and stress of going through this, this post is worth it. This is the most unorganized and unprofessional company I have ever worked with. My email is tonyaramey@live.com if anyone wants to know more. I'll post a few photos below of the current progress (todays May 31st) of a "3 day job" that started April 7th.

missing screws
Barbara K.

I really wish I could give zero stars! They finally showed up to install the pool and to say the work is horrible is a understatement! I cant even believe I paid these people 15k for this crap! Video wont post but its crazy!

Missing jets.

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5 years ago

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4 years ago

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6 years ago

Chris is amazing. He is honest and trustworthy. Best retail experience I have ever had. Great prices and service.

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8 years ago

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12 years ago

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7 years ago

I have enjoyed my hot tub and my experience with backyard leisure

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9 years ago

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11 years ago

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8 years ago

Great place to purchase your pool! Chris Gainey was very helpful in answering ALL our questions and concerns! Would recommend to anyone!

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8 years ago

Business owner information

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Jason S.

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Ask the Community - Backyard Leisure

Epic Hot Tubs & Swim Spas - Raleigh - Best Hot Tubs in Raleigh NC

Epic Hot Tubs & Swim Spas - Raleigh

3.7(7 reviews)
1.6 mi

So pleased with the experience and the hot tub! Johnna Martin is incredibly knowledgeable and…read moreenjoyable to chat with, basically a hot tub goddess! She helped me make an informed decision that I'm exceptionally happy with. I feel empowered to be able to maintain this beautiful tub and can't wait for the friends I referred to treat themselves to a dream hot tub of their own!

UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

Photos
Epic Hot Tubs & Swim Spas - Raleigh - Testing out hot tubs

Testing out hot tubs

Epic Hot Tubs & Swim Spas - Raleigh - Raleigh Hot Tub Store

Raleigh Hot Tub Store

Epic Hot Tubs & Swim Spas - Raleigh - Raleigh Hot Tub Store

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Choice Pool & Spa - Auto Cover and Gazebo in one from Covana

Choice Pool & Spa

3.7(9 reviews)
2.2 mi

I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

We purchased our first Spa from Choice Pool and Spa. From the Purchase with Lou we were given names…read moreand phone numbers from contractors for a concrete pad, Electricians and landscapers. We are so pleased with the way our yard turned out along with this beautiful Hot Tub Spa! We had many questions as New owners of a Spa. Johnna Martin, Eileen Rocha, Rob Lawler were very knowledgeable, Professional, answered all our questions and suggestions on the upkeep of our Spa. We highly recommend Choice Pool and Spa for your Selection of Backyard Fun!! Thank you!

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Choice Pool & Spa - Largest Hot Tub and Swim Spa Display in the area!

Largest Hot Tub and Swim Spa Display in the area!

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Custom Outdoor Kitchens

Choice Pool & Spa - Full line of chemicals, filters and accessories

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Backyard Leisure - hottubandpool - Updated May 2026

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