So pleased with the experience and the hot tub! Johnna Martin is incredibly knowledgeable and…read moreenjoyable to chat with, basically a hot tub goddess! She helped me make an informed decision that I'm exceptionally happy with. I feel empowered to be able to maintain this beautiful tub and can't wait for the friends I referred to treat themselves to a dream hot tub of their own!

UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

Very helpful! Always friendly. Some of the products (not talking chemicals) are more expensive so I…read morestuck to chemicals and their free water testing service. They break it down (like dumb it down! Which I appreciate!)

Amazing service and knowledgeable about every aspect. My go too spot now!…read more Walked in with a sample, explained in detail how and why things are happening. A+++ services

I went to Catalina on 4th of July weekend. The showroom was very clean and the salespeople were…read moreexceptional. I really wanted a Sundance spa, so this weekend we went to Rising Sun Pools to look at them. OMG... what a difference, after 15 minutes of waiting for someone to help us, we walked out.. bye bye $14k+ sale. And to our amazement, as we waled out there were 4 guys standing behind the counter helping a couple with thier order. Guess they were more interested in the guy's bleach blonde wife than helping other customers in thier store. We will be coming back to Catalina to make our purchase next week.

Great service, very prompt and professional. I will definitely be contacting them again when needed.read more

Great experience. These guys are amazing…read more We got blessed by a friend who didn't want the hot tub at her new house and just gave it to us. So we went to check it out and take measurements and pics. I uploaded the pics and filled out the form on the website on Saturday afternoon. Sunday evening got a call that they had an opening for mid-day Monday. Monday they arrived when they said they would. Drained and disconnected the tub, loaded it up and delivered to our house. So fast, so friendly! They handled everything and now our hot tub is ready. Thanks, Hot Tub Taxi!

I wish I could give them more than 5-stars. They moved our tub from North to South Carolina. The…read moretub arrived in PERFECT shape. The owner, Darius, is communicative and very knowledgeable. His team is polite, enthusiastic, friendly and (most importantly) they REALLY know what they're doing. Very impressed. I can't recommend them enough.

Horrible management. They will bill for un used cancelled services. Then refuse refunds!!! They…read moreIncrease monthly fees without notice ( like tripling them)! AVOID LUKE HELL

first off, i want to highlight my experience with Toni, one of the personal trainers. i came in…read moreand he was doing a 1 minute plank = 5 minutes of stretching session. max 3 minutes. he displayed professionalism throughout my session with him. i've been a member at life time in the past in another state and had a great experience. this location is just as good, if not better. staff are friendly and helpful and the gym has a lot of amenities. the weight room can get packed during peak hours but they are closed until midnight which is nice for anyone who chooses to workout late. they have towels, shampoo, mouth wash, hair spray, hair dryers, shaving cream and razors, and deodorant in the locker rooms. the price is definitely worth it if you use the amenities.

We have used Pool Specialists for years on our inground pool. The owner is a gruff egomaniac but…read moreseems like he knows the business so we stuck with them. This year he went off on a rant about a gas line near the pool filter, using expletives about the gas company and threatening us with big fees caused by the gas company piping for our new generator. When I complained to his office that I didn't like the time of his communication he simply sent me a text saying they were dropping us. This after 5-6 years as a customer and thousand of dollars in repairs and maintenance. He may be knowledgeable but his horrible attitude makes dealing with him a very unpleasant experience . I recommend you steer clear of him and his company. On a side note, Morgan in his office is a dream to work with. He needs to stay away from customers.

We hired Pool Specialists Inc. and signed a contract with them, on Feb 25th, 2020, for replacing…read moreour Pool Liner. We paid Craig Wooster, the owner, a sum of $3911.70 (80% of the total amount due) on Feb 26th, 2020 at the time of signing a contract. The balance ($690.30) was paid after the services were completed. In addition, we also paid a separate charge of $250 for the water tanker. They installed the Liner after few reminders and few false promises to show up, sometime in mid-April. Usually, the life of the Pool Liner is minimum 5 Years. Within 6 months of replacing the liner, following things went wrong: 1. The liner lock, which goes along the edge, came off 70%. 2. The Liner itself has started to slide down from the wall along the edges. 3. The bottom drainage caps, which were replaced as part of the replacement process, were installed or placed too high - because of which, our robotic pool cleaner gets stuck and therefore is not able to clean the pool. (Please keep in mind, the same robotic (around $800 with Tax) was being used with the old drainage system and had no issues whatsoever. Please see the picture of the cleaner below. In August, when we reached out to the Pool Specialists and explained them the problems/issues of the work they completed - A.B. (The Administrative Assistant) asked us to send the pictures of the affected area/or the area with issues. We sent the pictures via email on September 23, 2020. Since we did not get any response, we decided to call late September/early October. A.B. and T (owner's girlfriend) promised to send someone on Monday October 5th, BUT NO ONE SHOWED UP. When we followed back, A.B. said that she will put a note to send someone on Wednesday Morning, October 7th. But again, like always, they did not show up around the specified time. D., an employee of Pool Specialist came early evening. When we showed him the issues we had with the pool, he said that the owner (C W) has asked not to touch or do anything, HE JUST LEFT AFTER LOOKING AT THE ISSUES. The whole incident made us so frustrated and it felt like a big headache dealing with the people of this company. When we reached out to A. B. and T over the phone regarding what is going on, they did say that they will convey the information to the owner. Today, October 12th, 2020 I called multiple times and left the message again at both of their extensions (i.e. extension 0 and extension 3) in the morning, but still have not heard anything from them. Yes, THEY WILL ALWAYS SPEAK TO YOU NICELY, but WE DID NOT PAY TO SPEAK NICE - WE PAID TO DO THE WORK PROPERLY. I mean, yes, they will do the service - but definitely with delays and after you reach a BOILING POINT and will not guarantee/warranty the work. Now I leave it to you to decide, if you still would like to use their service.

I have had North State Pools service my pool for about 5 years. I had worked with another company…read more(Rising Sun Pools & Spas) for many years and their service declined to the point I needed a new service provider. I met Adam who came out to assess my service needs which were minor repair/maintenance and he he said he'd take care of it. Quick summary- he and his Team did what they said with every service request. Whereas the former company marked up the products they installed by 100% and added an install fee. That may be their business model, but, Adam advised me to purchase the products and he'd have his Team install them (saving an unreasonable markup in my opinion and their install required like three screws to be removed to replace a motherboard btw). As an example, NSP installed my replacement heater at a significant savings and it has performed well since being installed. Further, I have North State Pools open and close my pools for a few reasons. First, I like their guys. They are all really respectful of me, my property and time. As well, they take the time to explain what they are doing and why. When I have questions, they answer them or get back to me. They charge nominally more than my previous provider but they also provide the extra service of vacuuming my pool before closing which is huge when opening and you do not have all the algae and last year's leaves to contend with. I would also note that when issues arose (I.e. damage to the inflow covers where jets come in), Adam replaced them without question. I don't know if that is the case with all his customers but I know I had very contentious arguments with the owner of my previous service provider (and I saw MANY reviews/posts regarding that company in that regard related to that owner and company). Bottom line: I'd rather give Adam (North State Pools) my business than the big company who installed my pool and, in my opinion, lost my business after many years of loyal patronage because they forgot that good quality service meant something to me.

Service has been abysmal. A request for service made March 24th for the week following April 9th…read morewas not honored until much later, preceded by multiple contacts with Jamal and Brandon who told me the service was on, and not on, and then on, and then unlocatable. The bill of $361 is also far more than the $275 estimate.

Pricy, but so fun to walk through and admire the beautiful pieces. They arrange the furniture…read moreperfectly. Plus the store is much larger than it appears. There were multiple rooms, all nicely decorated. Most focused on furniture, women's apparel, and gifts. Some rooms with products from other boutiques, one with bird baths and seed, and another with sale items. The employees seem to all be good friends and enjoy their job, which is refreshing to see. They host events, for instance, Christmas tree decorating. I think we arrived just after an event since they had drinks and snacks out. Overall, we enjoyed walking through this shop and recommend it to others!

Once you get inside, it's a cute little shop with a variety of trinkets and homegoods. While they…read moredo have a couple of chairs and couch pieces, this place is more so for little knick knacks to place around the house. They also have some jewelry, cute socks and things of that sort. I appreciate the fact that they are requiring people to wear masks. And I can see myself returning to pick up a few decorative items.