from sales to service, wouldn't buy anywhere else! Two swim spas and two hot tubs so far for our…read moreextended family and everyone agrees!!! We it!!!

Choice pool and spas has the best hot tub around. They also has the best pricing in town. Come…read morecheck them out if you are looking for a quality hot tub.

So pleased with the experience and the hot tub! Johnna Martin is incredibly knowledgeable and…read moreenjoyable to chat with, basically a hot tub goddess! She helped me make an informed decision that I'm exceptionally happy with. I feel empowered to be able to maintain this beautiful tub and can't wait for the friends I referred to treat themselves to a dream hot tub of their own!

This company handled everything so unprofessionally. We paid them $18,000 in April to install a…read moresemi-inground pool in a slope in our backyard. They assured us they could do this work. Now it's August and they finally finished but I'm not sure about the integrity of the pool. It took them until the end of June to get started and then employees only showed up twice a week for a few hours. The work is a mess. When the concrete was finally poured to protect the pool from the dirt of the slope, the pool started moving and they had to stop the work. It took them 2 more weeks to finally come out and fix it. They didn't level the ground around the pool area like they were supposed to either. The owner came out and basically said we are done even though they didn't do the work they were supposed to do. Just FYI, the owner lives in Hungary so he has no clue what his company is even doing.

Loved the hot tub cover and original service (June 2014). Cover worked very well and still looks…read moregreat. However, my hot tub has died and I am not going to replace it with the same size. Paradise Pools says the 5 year guarantee that it came with will not be honored for the new owner. Have no way to contact manufacturer so don't know how I would claim service on the warranty if something happened while I owned it. Warranty is not clear. I wanted to sell it with the warranty. I'm still not happy that the warranty does not go with the pool but Paradise Pools has been very helpful and has given me more information about the manufacturer of the cover. Thanks for your help

We had a great experience with Brandon. He took the time to answer all our questions and was very…read moreknowledgeable and patient. We would definitely recommend

Working with Steve and Jean has been an absolute dream! The entire process has been easy to…read moreunderstand, and they've used their years of experience to prevent us from making design mistakes we'd eventually regret - which meant less income for them. Carolina Poolscapes provided me with the best value-to-cost quote, the highest-quality communication, and the friendliest customer service of any of the dozen or so pool companies I contacted in the Raleigh area. Every other company I spoke with was more interested in how much I'd be willing to pay for their services while acting like they were doing me a favor by even talking with me. If you want to be treated like a friend or family member, go with Carolina Poolscapes. Steve and Jean were the only ones who were actually invested in the outcome for myself, my wife, and our toddler. I know Yelp only goes up to five stars, but they deserve 10/10!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Great place! I had my pool table set moved and set up with…read morenew felt. Dave set up the appointment and the guys came and set it up. They were on time, friendly, quick and efficient. Our table looks wonderful- level and smooth. Works Great Thanks!

They made shopping for a pool stick super easy and fun! Im an amateur and they knew just what I…read moreneeded. No sales pressure; relaxed and fun! Jokes abounded! Prices were very reasonable. Place to go if youre in the market for a pool stick! Im so very pleased with my new "Bladey-Mae".

Great service, very prompt and professional. I will definitely be contacting them again when needed.read more

Lately, this gym has experienced a concerning increase in security incidents. On June 29, virtually…read moreevery locker in the locker room was reportedly broken into, and cash was stolen from multiple members, including me. Based on the damage I personally saw, there were wood chips and an indentation on the locker door that made it appear it may have been forced open with a crowbar or similar tool. Previous reviews have also reported vehicles being broken into in the parking lot, making the overall security situation even more alarming. What is even more frustrating is the lack of communication and accountability. The situation was handled very poorly. Emails go unanswered, and corporate has been extremely difficult to reach or get any meaningful response from. After an incident involving so many members, I expected much better communication and support instead of feeling like everyone was left to figure things out on their own. Members should be able to work out without worrying about having their cash or valuables stolen in broad daylight. This facility needs stronger security measures, better monitoring of the locker rooms and parking areas, and more visible security personnel. If security is not improved and management does not start taking these incidents seriously, I will no longer be a member. It is unacceptable to allow members to be repeatedly robbed while their concerns are ignored

Very disappointing experience at Life Time Athletic…read more One of the biggest issues is the complete lack of enforcement around the outdoor hot tub. The posted rules clearly state that the hot tub is for ages 12 and older, yet there are regularly groups of children who appear to be well under that age using it. Every now and then a lifeguard comes over and asks about their age, but by now the kids seem to know exactly what to say: "We're 12." The lifeguard accepts the answer and leaves. What's even more frustrating is that after the lifeguard walks away, I've heard some of these kids laughing about the fact that nobody can do anything about it. The issue isn't simply that children are in the hot tub. Personally, I wouldn't have a problem with kids enjoying it. The problem is the lack of supervision and enforcement. On numerous occasions I've seen children eating in or around the hot tub, with pieces of food ending up in the water. It's unsanitary and completely unacceptable. I don't know when management and the lifeguard staff stopped caring, but when you're charging some of the highest membership fees in the area, members should expect much better standards. Rules should either be enforced consistently or changed altogether. Another disappointing change is the replacement of many of the water fountains with units that don't clearly show the status of the water filter. Members should be able to easily see whether a filter is functioning properly or needs replacement. For a company that constantly markets itself as being focused on member wellness and health, this seems incredibly ironic. Life Time positions itself as a premium fitness club, but the declining attention to cleanliness, rule enforcement, and member experience makes it harder and harder to justify the premium price.

Never open, displays hours for summer everywhere and no one is ever there. Do yourself a favor and…read morego to a real pool store like Leslie's. Cheaper and way more knowledgeable too.

Building and maintaining a pool with US-1 Pools will make the process not only bearable, but…read moresimple! From building with high-quality materials, to their expert staff and employees for more retail-related inquiries, US-1 Pools is your one-stop shop for any domestic aquatic needs! Let US-1 Pools guide you into a solution that is tailored for your own unique situation - they will not let you down!

Of course, we pick the worst time to go pool and spa shopping. Between the supply chain issues and…read morehaving vetted every pool installer's personal preference on pool type, we were off to a painful start. We met with many pool companies for over a month. Companies of all different sizes, and although each was independently unique, the same stipulations applied, pool /spa installs were at least 12 months out and getting someone to sit down for a consult was around a month out. It was becoming very frustrating. We stumbled across Backyard Leisure and decided to give them a try. Don't judge the company by the area in which their Raleigh office is located, these guys are legit. Aaron Garner actually sat down with us on the spot and provided us with the information we were seeking. He answered all of our questions and provided us with much needed insight to help us plan our next move. On top of all that, the anticipated install was less than 12 months out. Aaron clearly knew what he was talking about and also helped us realize the best approach to our inground spa needs. Our pool install came first, Aaron was there throughout the entire process; he was more of a partner than a salesman and still is. They have some true talent working for them and with Alberto leading the pool install, he gained my trust and confidence within an hour of him being onsite the entire. He is an expert in his field. Our spa install came in second and again Aaron was there to ensure a smooth install. The highly skilled install team handled everything, they are extremely professional! They went out of their way to assess the work already by the very subpar concrete company and rectified immediate concerns. At the end of the day, we are more than happy with the product and the entire team at Backyard Leisure. Backyard Leisure has our backs every step of the way and the true talent to get the job done right. Cheers!

I have had the pleasure of working with this fine company for over three years. From installation…read moreto maintenance absolutely a great experience the Service Tech Chris does an outstanding job cleaning and addressing any problems you may have. I even buy my supplies from them because of the quality. I would totally recommend them

Became completely non-responsive right after I paid them for the initial consult (7-8 attempts…read moremulti-channel phone call, text, yelp). A simple "no" would have been nice that we dont want your business, freeing me up to pursue other vendors. Now we have lost the summer season.

I needed a 24round pool taken down. Aaron and his team did a great job. When I'm ready for a new…read morepool, I am definitely calling on them.