I called a few spa places around town looking for either a part or someone to come out and service…read moremy hot tub. Each time I spoke to other companies they sounded really annoyed that they had to answer the phone let alone possibly have to answer any potential customer questions. That's when I found Choice Pool & Spa's number and when a gentleman answered the phone from there I knew very quickly I had called the right place. Instead of immediately trying to sell me something, he walked me through what troubleshooting steps I had already taken, he offered his free advice all while reminding me a couple times to make sure I have the power turned off before I attempted any more tests. He knew what he was talking about and obviously cared about my safety. Ultimately I did need a tech to come out after I exhausted my efforts and you can bet I called Choice Pool back today and they had a tech to my house in less than an hour. Amazing.

We purchased our first Spa from Choice Pool and Spa. From the Purchase with Lou we were given names…read moreand phone numbers from contractors for a concrete pad, Electricians and landscapers. We are so pleased with the way our yard turned out along with this beautiful Hot Tub Spa! We had many questions as New owners of a Spa. Johnna Martin, Eileen Rocha, Rob Lawler were very knowledgeable, Professional, answered all our questions and suggestions on the upkeep of our Spa. We highly recommend Choice Pool and Spa for your Selection of Backyard Fun!! Thank you!

So pleased with the experience and the hot tub! Johnna Martin is incredibly knowledgeable and…read moreenjoyable to chat with, basically a hot tub goddess! She helped me make an informed decision that I'm exceptionally happy with. I feel empowered to be able to maintain this beautiful tub and can't wait for the friends I referred to treat themselves to a dream hot tub of their own!

UPDATE: The manager's response to my original rating is misleading. He commented that they…read moreresponded quickly, but again, this was only after we threatened with a lawsuit. Yes, we have power lines and a slope, but the salesman knew this when he assured us they had suitable delivery options. For 5 months, they blamed us, told us there was nothing they could do, and said it was completely on us - counter to what the salesman told us during the purchase. ORIGINAL POST: Epic Hot Tubs was an Epic Fail. Check the comments on their company on the Better Business Bureau website. It cost us 5 months, hundreds in legal fees, and tons of stress and coordination. They didn't deliver until we threatened a lawsuit. It was only supposed to take a few weeks, but it ook months. Jack Pyles was great until we paid our deposit. He went from telling us that installation would be "no problem" and they would "help coordinate" installation even with our sloped yard... to telling us it was our fault and on us that there were no viable ways to install the swimspa after spending tens of thousands of dollars. He never proactively communicated what was going on - only unhelpful and rude answers when we asked questions. He never even told us that the swimspa got delayed several weeks from the manufacturer to their warehouse. He told his boss that he had given us options but every option he gave us was untenable. For example, he told us to call forklift companies but none of them had operators and we couldn't find anyone that could help. It wasn't until we involved our lawyer and threatened a suit that they finally gave us a way to deliver the swimspa. The entire experience was stressful and unprofessional. Jack was especially rude.

We had a great experience with Brandon. He took the time to answer all our questions and was very…read moreknowledgeable and patient. We would definitely recommend

We went to several places researching for a new hot tub. We returned and purchased it from Brandon…read moreat Paradise Pools. He had so much knowledge and told us things we didn't know we had to ask! He didn't pressure us into buying an expensive one and even encouraged us to look around! From ordering to receiving Brandon was always patient with us . We called him for every little thing and he was always pleasant with us! The delivery went smooth. Lucky for us, we ordered ours before the pandemic so ours was delivered right on time!

Note: Carolina Poolscapes issued a response to our rating…read morewhich bears little resemblance to the facts. First, we did not use Yelp to select Carolina Poolscapes. Yelp contacted us after we terminated Carolina Poolscapes contract. Carolina Poolscapes acts like they were unaware we were dissatisfied. We communicated this to one of the partners on several occasions. We have emails, text messages, photos/videos, security camera footage, and feedback from other contractors who repaired and completed the work of Carolina Poolscapes that confirms the rating we gave. The evidence shows Carolina Poolscapes did extensive damage to our lawn, landscaping, and irrigation, failed to repair them properly, left construction and personal debris strewn about (some of which they never removed), and we later discovered the pool work they did do was unsatisfactory. Our new contractor identified 4 new significant pool plaster delamination spots that Carolina Poolscapes missed, cut out cracks they failed to address, and installed 22 staples to the pool shell. Carolina Poolscapes told us no staples were necessary. We sincerely wish Carolina Poolscapes could witness the firms who repaired their work and completed the project. If they could, Carolina Poolscapes would understand the importance of showing up on time, working a full day, exercising care, doing things correctly, worksite cleanliness, having the necessary serviceable equipment and tools, positive teamwork, listening skills, and not constantly badgering the client for more money and invoicing progress payments before the work is complete. As for the bluestone work, it was done by a subcontractor and now Carolina Poolscapes wants to take credit. Finally, the contractor's partners did not get along, creating friction on the work site, and contributing to unnecessary project delays. We asked for two small changes that added 1-2 days. Weather may have delayed work by 4-5 days, but that is due to the work stretching to nearly 12 weeks (for a "4 week" project). Unlike Carolina Poolscapes, the new contractors issued warranties for their work. As for hiring one of their subcontractors, Carolina Poolscapes repeatedly failed to repair the irrigation system. We considered hiring one of their part-time subcontractors with irrigation skills to do the repair, but Carolina Poolscapes complained, ..., thereby costing the subcontractor income. Further misrepresentations by Carolina Poolscapes on this website or further interference with our contractors under false pretenses (Why did one of the partners call one of our new contractors representing himself as the contractor on our project after we terminated Carolina Poolscapes' contract?) will be viewed negatively and do nothing to change the facts on the ground.

Awesome customer service with even better designs! We love our new pool for all of our kiddos to…read moreenjoy for years to come

They made shopping for a pool stick super easy and fun! Im an amateur and they knew just what I…read moreneeded. No sales pressure; relaxed and fun! Jokes abounded! Prices were very reasonable. Place to go if youre in the market for a pool stick! Im so very pleased with my new "Bladey-Mae".

Great place with top notch customer service! I stopped in a couple of weeks ago to shop for a new…read moreset of darts. The salesman who assisted me was very helpful and made some great suggestions. I ended up purchasing a nice set of Trailblazer Wild Frontier with Eagle Claw shafts. The price on the set was reasonable. They offer a wide selection of spas, hot tubs, billiards, video games and game room decor. Next time, I may walk out with the Multicade and the fifty or so 1980's video games that are programmed in the machine (no quarters needed).

Great service, very prompt and professional. I will definitely be contacting them again when needed.read more

Horrible management. They will bill for un used cancelled services. Then refuse refunds!!! They…read moreIncrease monthly fees without notice ( like tripling them)! AVOID LUKE HELL

first off, i want to highlight my experience with Toni, one of the personal trainers. i came in…read moreand he was doing a 1 minute plank = 5 minutes of stretching session. max 3 minutes. he displayed professionalism throughout my session with him. i've been a member at life time in the past in another state and had a great experience. this location is just as good, if not better. staff are friendly and helpful and the gym has a lot of amenities. the weight room can get packed during peak hours but they are closed until midnight which is nice for anyone who chooses to workout late. they have towels, shampoo, mouth wash, hair spray, hair dryers, shaving cream and razors, and deodorant in the locker rooms. the price is definitely worth it if you use the amenities.

Never open, displays hours for summer everywhere and no one is ever there. Do yourself a favor and…read morego to a real pool store like Leslie's. Cheaper and way more knowledgeable too.

Building and maintaining a pool with US-1 Pools will make the process not only bearable, but…read moresimple! From building with high-quality materials, to their expert staff and employees for more retail-related inquiries, US-1 Pools is your one-stop shop for any domestic aquatic needs! Let US-1 Pools guide you into a solution that is tailored for your own unique situation - they will not let you down!

I have had the pleasure of working with this fine company for over three years. From installation…read moreto maintenance absolutely a great experience the Service Tech Chris does an outstanding job cleaning and addressing any problems you may have. I even buy my supplies from them because of the quality. I would totally recommend them

This company is the worst stay away from them. I had a family member used them. they never finished…read morethe job.

Became completely non-responsive right after I paid them for the initial consult (7-8 attempts…read moremulti-channel phone call, text, yelp). A simple "no" would have been nice that we dont want your business, freeing me up to pursue other vendors. Now we have lost the summer season.

I needed a 24round pool taken down. Aaron and his team did a great job. When I'm ready for a new…read morepool, I am definitely calling on them.