"Better than new"…read more I had a fantastic experience with Luggage & Leather Depot on the good ol' Hamden Road. I was dashing out to a meeting a week or so ago. Grabbed the trusty messenger bag con laptop, and bang! - strap broke, and everything spilled onto the floor. I collected everything, checked to see what had happened, and proceeded to be late to my meeting. When I arrived back home, the first thing I did was try to locate a leather repair shop, and the depot was at the top of the list, and less than a mile from me. I called, and the gent said that they would likely be able to fix it, so I took a walk over, and dropped off the bag. In less than 3 days, Mr. Kim called to inform me that he'd completed the repair. Again, I walked over to retrieve my Mark & Graham bag for a grand total of $38. Not only did I just save a few hundred dollars by not having to buy a new bag, but the repair was as advertised - "better than new" - with new leather, and an added metal bar for strength. I can't recommend this business highly enough. I'm looking forward to my next interaction - think I'll buy something new there next time. See you in town!

Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

Just came from Luggage Plus with 4 new Briggs and Riley bags. Kevin is the kind of guy it's a…read morepleasure to buy from. Knowledgeable, passionate and honest. The luggage bought is TOP tier and the experience was great. They have good selection of high end bags as well as less expensive stuff. Highly recommended!

very poor business practices. I went to return an item and the tellers was very rude. wanted to…read moreknow why I couldn't keep the item. themn I finally convinced him to give me he return and refused to give me a receipt. I have no confirmation that I made a return. don't buy your luggage item elsewhere. will be calling credit card company to place a bad review. why are they still in business

I almost got run over by a bus navigating the congested Wisconsin Ave sidewalks while texting and…read morehad to cross the street illegally to avoid a full out hair pulling cat fight that had broken out in front of the GAP store, but I made it safely into the Georgetown Tumi Store this Saturday where I had a wonderful shopping experience. I needed a small personal item size piece of luggage and had researched on-line before hand and decided that I wanted the Alpha Bravo Everett essential, but couldn't decide if I wanted the on-line exclusive Camo or if I should go with the Anthracite or leather. I am so glad I went to the store. Things can appear very differently in person and I went in a whole different direction and decided upon the Cobalt blue. I didn't and wouldn't have realized that the camo and the Anthracite were made out of fabric not the Tumi signature ballistic nylon that the blue one is. The way the handle and the hardware accent the color looks a lot better in person on the blue bag as well. The sales people were very good, courteous and friendly. My friend and I were the only ones in the shop and they really took care of us. My friend bought one of their new wallets with the NFC canceling security device in it for people who surreptitiously try to get information off your credit cards. I probably will be back for one of these before my round the world trip I take next year. This bag is my first Tumi product. I look forward to putting its legendary durability to the test very soon. Consider Tumi and this shop for your next luggage or wallet purchase. I recommend it!

Xavier and the other geniuses at this location couldn't spell customer service even when you spot…read morethem the 'c', the 'u', the 's', the 't', the 'o', the 'm', the 'e', the 'r', the 's', and the 'v'. Let me tell you what you get when you pay $4-$500 for one of their bags: a bag that breaks and needs repair within one to two years. In other words, the exact same thing you get when you buy a $75-100 bag. And how do they respond when you bring their "super, high quality, built to last" (that's the sales pitch they give you when you are thinking of buying BTW) bag in for a a warranty claim? This way, "Oh, there will be a $25 processing fee on top of whatever the cost is to repair the luggage." Me, "And how much will that be?" Xavier, "Oh, I have no idea. You'll need to ship it off and find out. They might cover it under warranty or they might charge you for the repairs." Me, "And you can't tell me in advance what the estimated cost on these very common repairs?" Xavier, "No, I really can't." Trust me, I travel all the time. Buy your bags ANYWHERE but Tumi, pay 80-90% less, and get the same or better service life from the cheaper bags.

I love this store. I've purchased luggage and lots of Fascinators and jewelry. They have a wide…read morevariety of unique pieces. Their cocktail clutches are bomb. The owner is friendly and very accommodating. Umbrellas are also cute.

When I tell you I never felt so bad in all my life. I never felt discriminated against until I…read morewalked in this store today! I wanted to check out the place to get a few pieces of luggage and he had some great deals too until that man yelled at me and told me to get out of his store you talking about confused... if confused was a person I was it! I'm glad I recorded it because I will be filing a discrimination lawsuit against this man and this business! Shopping While Black!!! Never thought it could or would ever happened to me but unfortunately it did!

Very nice and helpful staff! Also very educated on the coats/what to buy. Couldn't figure out which…read morecolor I wanted and they found another item in the similar color to compare! 10% military discount as well in this store!!

I love the companies policies and the way they make it. I bought a green down Parker with a hood…read morelast year and I was never regret it. I get so many compliments. It's the best I have ever purchased.

On 10-10-2026 I went to TJ MAX in friendship heights at MAZZA GALLERIE and bought a new pair of…read moreBLACK SLACKS for about 30dollars Its fits just right I'm happy with my purchase

Surprisingly, I found better deals for the same items I had purchased at Marshall's at this store…read more The store was definitely disorganized, but I was glad I found a lot of Korean skincare products at this store also. The checkout line was a little long though.

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.

Lots of great "stuff" and finds....if you have the patience to look around and dig for it…read more This Nordstrom Rack is loaded with brand name products, designer clothing, jewelry, household goods and all at decent prices. The only gripe I have specifically with this location.....is that it is waaayyy too cluttered-- overstocked with just stuff everywhere! And, let's talk about organization to make things easy to find....forget it. It sort of reminds me of Filene's Basement (on Connecticut Ave) from back in the day or a " sub high-end" Thrift store. If you park on the street nearby this store, you better load up your parking meter to the max.... Because you're going to need the time to roam around this place. Note: There is no parking lot or garage..... so you don't want your parking meter to expire because we all know parking tickets in DC is like paying rent or the amount of a one night hotel stay. lol Other than this, not a bad shopping experience here. There's something for everyone when it comes to looking for bargain clothing that's from designer labels and semi on trend. One plus I will say about this Nordstrom Rack location, is that they carry a large selection of men's business and casual clothing. This location carries tons of business suits, dress shirts, ties and business casual slacks-pants. I think the reason for this is because this location is centrally located in the downtown DC area and business district that is primarily surrounded by law offices, lobby firms, consulting firms and federal government agencies. You often don't find this at a lot of Nordstrom Rack and bargain clothing, places like Marshall's/TJMaxx around the DMV. There are also tons of men's athletic shoes, casual sneakers, great running shoes and dress shoes. In all, you can't go wrong shopping here. Although, the Pentagon City location is more my speed. This location is not all bad. Lots of good finds and decent customer service. Just have a little patience and time to roam around this treasure trove!

They say their products have a guarantee but charge for repairs. I won't pay the Tumi premium again…read morenow that I know they won't stand by their products.

Why are you so mean Tumi?…read more Me and a couple of the guys and the girl came in here before we went to the arena. Wow it's so expensive and formal and fancy. I wasn't quite expecting the prices, either. Ouch. If you need good quality luggage or briefcase, you can come here. Their products are pricy but good quality and very format business type style. If you have a job interview or something formal, you can get a briefcase here, if you can afford it. The employees are fairly friendly, but I don't think the products are worth even a quarter of what they charge.

This Target definitely serves its purpose in this area. With that, this store is almost always…read moreextremely packed. You have to go with the hustle and bustle and hope that you don't forget anything. On top of that, you really have to pay attention to see where departments are in this store. I had several items I knew I needed to get and I didn't want to make anymore stops than I needed to on my way home. Plus, I had a plan to stay in all weekend and this would fulfill that plan as well. I came in and darted to areas that I knew I needed to go to. I was amazed by the fact that everything I needed was stocked and available. I made it a point to not get a cart or basket because I didn't need to buy anything just because I saw. Using only my hands to grab the items helped in this train of thought. You can only carry so many items and this limited me to impulse buying. Then I got to the registers and this is where it kind of turns into the hunger games. You can either take your chances and stand in one of the two long lines at registers that are manned. Or you can stand in line at the self checkouts and hope that the people in front of you know how to use them and use them fast. I chose the latter and almost regretted this as the people in front of me were slower than I expected. I did end up getting through my own checkout quickly and since I had my own bag ready, I was out of that area and on my way back out. Why the freight elevator is at the entrance of this place, I don't know, as it is a big obstacle to go around when entering and exiting. And the exit side is almost always littered with people that you have to sidestep with the best of them.

This is not specific to this store but Target overall. Worst online customer service. Delivered a…read morechair with no legs and it is on me to return it but is is huge. I am a single woman in the city and cannot carry it. Customer service said they will hang up on me and there was not other person manager than who I was speaking with. AWFUL