Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

My favorite piece of luggage wheels broke and I took it to luggage and leather depot and they fixed…read moreit without any problem for only 28 bucks wow great value. love this place!

Very lukewarm (nearly cold) reception. We came here looking to buy two check-in luggages (medium…read moreand large). The man in the store, standing behind the counter, seemed uninterested in helping us. Didn't mention any Labor Day sale or anything. He merely pointed to all the luggages and told us they all have labels, and in each pile there are medium and large luggages. That's it. We looked around on our own and eventually left. Not bad, but also not positive experience either.

Kevin was incredible--excellent description of the Briggs & Riley luggage, and gave me the straight…read morestory on some accessories that I thought I needed but really didn't. Now my go-to luggage place in the DMV area.

I almost got run over by a bus navigating the congested Wisconsin Ave sidewalks while texting and…read morehad to cross the street illegally to avoid a full out hair pulling cat fight that had broken out in front of the GAP store, but I made it safely into the Georgetown Tumi Store this Saturday where I had a wonderful shopping experience. I needed a small personal item size piece of luggage and had researched on-line before hand and decided that I wanted the Alpha Bravo Everett essential, but couldn't decide if I wanted the on-line exclusive Camo or if I should go with the Anthracite or leather. I am so glad I went to the store. Things can appear very differently in person and I went in a whole different direction and decided upon the Cobalt blue. I didn't and wouldn't have realized that the camo and the Anthracite were made out of fabric not the Tumi signature ballistic nylon that the blue one is. The way the handle and the hardware accent the color looks a lot better in person on the blue bag as well. The sales people were very good, courteous and friendly. My friend and I were the only ones in the shop and they really took care of us. My friend bought one of their new wallets with the NFC canceling security device in it for people who surreptitiously try to get information off your credit cards. I probably will be back for one of these before my round the world trip I take next year. This bag is my first Tumi product. I look forward to putting its legendary durability to the test very soon. Consider Tumi and this shop for your next luggage or wallet purchase. I recommend it!

Xavier and the other geniuses at this location couldn't spell customer service even when you spot…read morethem the 'c', the 'u', the 's', the 't', the 'o', the 'm', the 'e', the 'r', the 's', and the 'v'. Let me tell you what you get when you pay $4-$500 for one of their bags: a bag that breaks and needs repair within one to two years. In other words, the exact same thing you get when you buy a $75-100 bag. And how do they respond when you bring their "super, high quality, built to last" (that's the sales pitch they give you when you are thinking of buying BTW) bag in for a a warranty claim? This way, "Oh, there will be a $25 processing fee on top of whatever the cost is to repair the luggage." Me, "And how much will that be?" Xavier, "Oh, I have no idea. You'll need to ship it off and find out. They might cover it under warranty or they might charge you for the repairs." Me, "And you can't tell me in advance what the estimated cost on these very common repairs?" Xavier, "No, I really can't." Trust me, I travel all the time. Buy your bags ANYWHERE but Tumi, pay 80-90% less, and get the same or better service life from the cheaper bags.

When I tell you I never felt so bad in all my life. I never felt discriminated against until I…read morewalked in this store today! I wanted to check out the place to get a few pieces of luggage and he had some great deals too until that man yelled at me and told me to get out of his store you talking about confused... if confused was a person I was it! I'm glad I recorded it because I will be filing a discrimination lawsuit against this man and this business! Shopping While Black!!! Never thought it could or would ever happened to me but unfortunately it did!

Good variety and selection of luggage. Includes children's backpacks, attaché cases. And nice…read morejewelry. In an ageing strip mall in LAngley Park.

Absolutely the best customer service. I needed to have a zipper repaired and mailed to my temp…read moreaddress. They said it could take 6-8 weeks because of the backlog. Received it fixed and shipped within 4 weeks. The staff and manager are so helpful, experienced, and professional. For a high-traffic store, they are amazing! Thanks so much for all your help! Will absolutely make this my go-to store.

I'm now a member of the Patagonia aka Patagucci() community! The service was excellent and the…read morestaff were brilliant in their ability to explain everything they recommend to me; I was quite impressed especially with Sondra's response to my requests and her quick-witted approach to the selections that I liked I definitely recommend her and this brand! If you're interested, please check out the Georgetown store on M Street. It's a a great place to get educated about their history, products and philosophy.

One of the best TJ Maxx I've ever been to. Yes, even in this historic city, we did find the need to…read morereturn to 'normal' to getting 'Our Maxx On.' Plus, it was really quite warm and cozy protecting us from the outside chill and Washington DC weather. It is two stories and the entry is on the top story that is a bit smaller; but, still quite a few cool purses for the ladies. Take the escalator down and you will see a lot of jewelry-watches on your right and then a lot of clothing, jackets, and winter wear for both men and women and juniors. Really nicely organized and not blown through and disheveled like we see the aisles in Orlando. Nice experience. At the normal checkout lines on the lower level, if there is a big line, head up the escalator to the checkout line up there. Normally, there's just one person (at the most) in line. Save yourself some time.

My friend needed socks and spf . So it was great to find a…read moreTJ to get a cute selection. We also loved the tumblers and ghost earrings. $3 for expired spf. Friend bought it and was so happy!

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.

I need to report an extremely disturbing experience at a Nordstrom Rack store during a recent visit…read morewith my husband. We were shopping for outfits for our son's graduation, which should have been a positive and memorable occasion. Instead, I was subjected to unprofessional, confrontational, and ultimately abusive behavior by a fitting room associate. Upon approaching the fitting room, I followed the associate's directions regarding where to place my cart, although her instructions were inconsistent and unclear. Inside the dressing room, I found a shirt that had been left behind by a previous customer. After trying on approximately seven items, I returned them to hangers and exited the fitting room. At that point, the associate demanded that I remove and hang the shirt that I had not brought into the dressing room. I explained that it was not mine. She became visibly frustrated, entered the room herself, and then shifted her focus to insisting that I return all of my items to the exact locations on the sales floor where I had found them. I placed the clothing neatly on the rack provided near the fitting room, which is standard practice in most retail stores. I declined to return the items to the sales floor, as that is typically handled by store staff to ensure proper organization. The situation escalated significantly when the associate followed me out of the fitting area and toward the front of the store, continuing to confront me. She then called me a "horrible human being" and used an additional demeaning term toward me. Racially motivated ! Being followed and verbally insulted while exiting the store was both shocking and unacceptable. I think she forgot what her job actually was and that was too curate the clothing, and to rehang them up she had the nerve to continue following me and would have exited the store to follow me. Had someone else stopped her I am a 50-year-old customer who has shopped in retail stores my entire life, and I have never experienced anything remotely like this. This interaction was not only unprofessional but crossed the line into harassment. this incident be investigated thoroughly. No customer should be treated in this manner under any circumstances. I would also appreciate a response outlining what steps will be taken to address this situation and ensure it does not happen to others. Huge thumbs down to this store and this horrible little twit

They say their products have a guarantee but charge for repairs. I won't pay the Tumi premium again…read morenow that I know they won't stand by their products.

Why are you so mean Tumi?…read more Me and a couple of the guys and the girl came in here before we went to the arena. Wow it's so expensive and formal and fancy. I wasn't quite expecting the prices, either. Ouch. If you need good quality luggage or briefcase, you can come here. Their products are pricy but good quality and very format business type style. If you have a job interview or something formal, you can get a briefcase here, if you can afford it. The employees are fairly friendly, but I don't think the products are worth even a quarter of what they charge.

This Target definitely serves its purpose in this area. With that, this store is almost always…read moreextremely packed. You have to go with the hustle and bustle and hope that you don't forget anything. On top of that, you really have to pay attention to see where departments are in this store. I had several items I knew I needed to get and I didn't want to make anymore stops than I needed to on my way home. Plus, I had a plan to stay in all weekend and this would fulfill that plan as well. I came in and darted to areas that I knew I needed to go to. I was amazed by the fact that everything I needed was stocked and available. I made it a point to not get a cart or basket because I didn't need to buy anything just because I saw. Using only my hands to grab the items helped in this train of thought. You can only carry so many items and this limited me to impulse buying. Then I got to the registers and this is where it kind of turns into the hunger games. You can either take your chances and stand in one of the two long lines at registers that are manned. Or you can stand in line at the self checkouts and hope that the people in front of you know how to use them and use them fast. I chose the latter and almost regretted this as the people in front of me were slower than I expected. I did end up getting through my own checkout quickly and since I had my own bag ready, I was out of that area and on my way back out. Why the freight elevator is at the entrance of this place, I don't know, as it is a big obstacle to go around when entering and exiting. And the exit side is almost always littered with people that you have to sidestep with the best of them.

This has to be the worst, most confusing layout of a target I've ever seen. There were zero…read moreemployees anywhere to help. Never coming back.