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    TJ Maxx

    3.2 (73 reviews)
    Open 9:30 am - 9:30 pm
    Updated 3 months ago

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    I am a D.C resident and had an interaction at TJ Maxx Store 1206 located on 1601 13th St NW on 9/02/2022 btwn the hours of 3:00 pm and 4 pm. To preface this message - I was an avid "Maxanista" and proudly referred my all friends, family, and mentees who move into DMV to said store due to their high-quality materials and location - after this interaction, I am firm in knowing that I will not return to this location and hesitate to return to this franchise. I came into the store trying to complete an overdue return (original purchase date of 7/21/22, purchase amount $189.68) even before starting my store experience I witnessed who I now know as one of the stores' managers Marcus was having a disgustingly short interaction with another customer who seemed to be on the phone before I even walked past the jewelry I was witnessing the manger imitate and in an over theatrical way handle the patron (i.e lots of eyes rolling, audiovisual sighing and cuteness). Knowing I had an item past its due date - I pursued the store with my partner before my return because I was under the assumption that I would receive store credit for my two under twenty dollar returns. we approach the # 5 register and walk up to a swarm of associates ( & managers) mid-conversation, upon walking up I was not spoken to until I addressed I had a return. From that point on the interaction deteriorated; before the associate began initiating the return process I alerted her to the fact that the tags had been removed (due to my assumption the items would fit) she didn't acknowledge that and began the return process. Upon finding out for herself that the items did not have the tags attached (but one tag was present along with the items) she again did not address me nor my partner and walked away to begin speaking with another "associate". The "associate" (the manager who never once announced himself as such) informed her that due to a myriad of things that were not explained to us, our return was unable to be processed and we couldn't be helped. At this point in the interaction, I attempted to clarify the situation and highlighted the item on the receipt that was correlated (both in price and item description). The associate at register 5 condescendingly began to explain that the item could not be returned. When I asked a follow-up question, she did not acknowledge me or my voice and began to speak to my partner (who up to this point had not spoken. effectively letting me know that she decided she was finished speaking with me). I took offense to her immediate dismal of me, I had not (and did not) raise my voice or ask to speak to a supervisor nor did I curse or use inappropriate language. However, when I asked if she was okay (hoping to gain some clarity as to why I was being treated with an air of disrespect as if I had desecrated the store) she walked away once again and shouted across the til to the other "associates" that were present. An associate then approached the situation (the associate we later learned was Marcus, a manager at the location. Not once during the entire interaction did he announce himself to be in a position of authority nor did he offer to assist us or take over our transaction nor did he once apologize for the unnecessarily elevated situation) and we received an attitude that matched, if not exceeded, the attitude of the cashier we were dealing with originally. As we explained that the cashiers' tone, tenor, and dismissal were inappropriate and unwarranted, Marcus could only offer an apology that he was "Sorry we feel that way" partnered with a visible attitude. At that point, I was disgusted that such a simple $12.99 return could turn into such a disaster that only assumed the worse of us and our intentions. As we learned we would not be helped we simply gathered our things and returned to the main entrance and requested a corporate # and/or store #, the associate attempted to intercom both Managers Marcus and Alice (both were present during the interaction but did not once offer assistance or announce their presence), who procured to not travel upstairs or even return the call and one can only assume they did not take the time to address us because they had assumptions of the complaint and made it clear they did not want to help. It truly is gross, dehumanizing, and disgusting to not be treated with respect to a place you give consistent and hundreds if not thousands to over the years. As a young black woman in a big city - it can be difficult to be comfortable in a store and today Marcus and the F St. TJ Maxx took that away from me. I hope this message reaches those who can help retrain and address this situation.

    Davon.
    Kathryn L.

    I needed some new Blazers & wanted to try this location out since I was in the area. Before heading to the Women's Department which is downstairs, I stopped by the Handbags 1st. During my perusing of the purses, this Amazon of a woman who must have stood 6'8 easily was yelling, snapping, berating & any other form of badly behaving customer etiquette I can come up with at the cashier Davon. She purchased a bottle of water with a $10 bill & told Davon she did not want any $1 bills back, WTH?! Davon kept his professionalism on point & tried to explain to her the basic mathematics of the change denomination he would have to give her. After a good 5 minutes, she still didn't comprehend. Now her yelling & cursing was getting louder & started to disrupt my shopping experience. I've already been up since 5AM & was getting ready to touch her by design with a MK Handbag I was looking at. Instead, I gave Davon a Thumbs Up & flashed him my smile, as he was exuding the proper demeanor any Corporation would be proud to see/know of their Employees are providing while being mistreated. She even had the audacity to look at me & roll her eyes, like I had a TJM Name Tag on...uh no ma'am. So in my MK form, I said "Listen Linda, would you like a $5 bill"? Of course she heard me, acted like she didn't, so I opted to stand by incase Davon needed some back up. Even one of the store's Co-Manager came up with some change but left Davon in the wind, SMH. Finally, Too Tall Joan asked for a refund, then said never mind & then finally left.TGIF for this TJM employee Davon, for doing an OUTSTANDING job of being a better person & an employee representing their Company. Not to mention his fashion skills were on 100, as he assisted me in acquiring the right garments & a Handbag for my WomanBaby. If you don't feel like dealing with traffic or the weather elements, hop on the train to Metro Center, go out the 12th/F exit & you'll see the store across the street. It's a very organized, clean looking, fresh smelling (trust that's really a huge plus) store... & each employee I encountered was most helpful and kind. Kudos to Davon.

    Cynthia C.

    A nice, clean and well organized store despite space constraints. They utilize their space well and despite odd turns and corners, this store is clean and everything is in its place. Friendly staff as well.

    Imported sweets galore
    Annie T.

    This TJ Maxx is a treasure trove of unexpected finds, from Australian-style licorice to Coach loafers for $60. Whenever I go inside, I always buy a few more things than I expected (see also: Target and Ikea). The turnover rate seems to be pretty high, so if you don't grab something when you see it, it may not be there in a week, such as those piles of Australian-style licorice that quickly disappeared. I wonder where objects go to die after TJ Maxx -- to Goodwill? Anyway, TJ Maxx is like a thrift shop. You kind of have to dig around and fend for yourself. The people here who are complaining about unhelpful staff doth protest too much. I am a proud Maxxinista! Here are a list of things that TJ Maxx is useful for: + Hosiery/socks: While you can also buy cheap tights at Forever 21 or H&M, you can get higher quality ones at TJ Maxx for about the same price. This is where I get my low-cut socks for the gym as well. + Food: There's a substantial amount of "health food" type things, such as chia seeds, flax seeds, whole wheat pancake mix, dried peaches, granola, lentil chips, etc. And also tons of fancy olive oils and teas. I got some fancy Viennese imported apricot wafers for a party, and they were a hit. + Gym clothes: Great New Balance and Jockey sports bras/pants -- why waste your money at Lulu when you can get a $12 sports bra here? + Greeting cards: They range from $1-$2 in the checkout aisle and can be surprisingly cute, e.g., I got one today that says "Hoppy birthday" and features a pint of beer on the cover. I swear it is adorable in person. I like to stock up on them so I don't have to run to the store when I realize last minute that it's a friend's birthday. + Korean face masks: YES! I got green tea, red wine, and chia seed face masks imported from Korea for a fraction of the price that it'd cost online. Amazing! Somehow, the checkout line is always long, even in the middle of the day. But I don't mind because the aisle is full of fun things to look at. Like, face wipes and gummy bears and mugs.

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    6 months ago

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    2 years ago

    Awesome items at reasonable prices. Convenient location also. Lots of varieties. Nice.

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    11 years ago

    There is a nice selection of tops. The jewelry is over priced. The employees are nice.

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    Ask the Community - TJ Maxx

    Review Highlights - TJ Maxx

    nce. At the normal checkout lines on the lower level, if there is a big line, head up the escalator to the checkout line up th

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    Target

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    2.5(337 reviews)
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    I came to this Target for the first time, there is a parking lot attached. I shopped then asked…read moresecurity in Target about validation. She stated I only needed my receipt. I proceeded to exit and tried to scan my receipt. When it didn't take, I called on the help button for assistance. Explaining I shopped at the store and was trying to validate my parking. I was informed they don't validate and I had to pay. I would not be using their parking facility if I wasn't shopping at target. I paid but I will not return, that's terrible service!

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    TJ Maxx

    TJ Maxx

    3.3(104 reviews)
    2.0 miGeorgetown
    $$

    Located right in Georgetown, the entrance is right off M Street, and there is an escalator that…read moretakes you down. Lots of good deals can be found here at mostly discounted prices. It's actually kinda big inside, and you can find almost anything here.

    I found some great deals at this location and I was very happy with that, however trying to get…read morehelp from anybody that worked here was like pulling teeth. I found a hat I wanted locked in a cabinet because it was a pricier item. I saw numerous employees walking around with frowns on their faces and you could tell they did not want to help anyone. I finally found someone that looked halfway happy to be there at work and I asked him if he could open the case for me. He said he was busy, but he would be back. He never returned to help me, but I did see him avoid avoiding me numerous times when he walked back-and-forth to whatever it was, he was supposedly doing. He was definitely avoiding me though. I tried pressing the button on the cabinet and it did not work. I went to a nearby cabinet and pressed that button numerous times and it did seem to be working, but nobody showed up. Somebody walked by that did not seem to be an employee. They were buzzing around the area and I assumed they were a shopper because they made no effort to interact with me even though I was looking for help and I had been standing by that cabinet for at least 10 minutes. I finally saw another employee walking by and I asked them for help and I believe they were a manager because they went over to that person I did not think it was an employee and asked if they could help me. As soon as that manager left the area that employee scolded me for not asking her for help and using the button on the case. Her name was Toya H, according to her name tag and she had a very unfriendly attitude. I was being scolded by an employee for asking a manager for help. I tried to explain to her that I repeatedly pressed that button on the case, and it seemed to be broken, and I even went so far as to press the button on a nearby case and nobody showed up. She basically ignored what I told her. After getting that hat situation taken care of my girlfriend and I eventually made it to the registers with our items we wanted to purchase. There was a fairly long line for that time of day. There were only a few people on register, but there was an employee sitting there at a register using her phone for quite a while and not attempting to help anyone. Not really sure why they were at a register with their light off and playing on their phone, but that's what was happening. The nearby manager didn't seem to care. We got that employee once we got through the line and now she was actually helping people. All she would talk about while helping us was the fact that her 15 minute break was coming up and she couldn't wait to get away. Very unprofessional. We like to hit up these TJ Maxx stores whenever we travel to see what they have in the area that we wouldn't find at home and this is honestly the most unprofessional group of employees have run across any of these stores.

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    TJ Maxx - deptstores - Updated June 2026

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