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    TJ Maxx

    3.2 (73 reviews)
    Closed 9:30 am - 9:30 pm
    Updated 1 month ago

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    I am a D.C resident and had an interaction at TJ Maxx Store 1206 located on 1601 13th St NW on 9/02/2022 btwn the hours of 3:00 pm and 4 pm. To preface this message - I was an avid "Maxanista" and proudly referred my all friends, family, and mentees who move into DMV to said store due to their high-quality materials and location - after this interaction, I am firm in knowing that I will not return to this location and hesitate to return to this franchise. I came into the store trying to complete an overdue return (original purchase date of 7/21/22, purchase amount $189.68) even before starting my store experience I witnessed who I now know as one of the stores' managers Marcus was having a disgustingly short interaction with another customer who seemed to be on the phone before I even walked past the jewelry I was witnessing the manger imitate and in an over theatrical way handle the patron (i.e lots of eyes rolling, audiovisual sighing and cuteness). Knowing I had an item past its due date - I pursued the store with my partner before my return because I was under the assumption that I would receive store credit for my two under twenty dollar returns. we approach the # 5 register and walk up to a swarm of associates ( & managers) mid-conversation, upon walking up I was not spoken to until I addressed I had a return. From that point on the interaction deteriorated; before the associate began initiating the return process I alerted her to the fact that the tags had been removed (due to my assumption the items would fit) she didn't acknowledge that and began the return process. Upon finding out for herself that the items did not have the tags attached (but one tag was present along with the items) she again did not address me nor my partner and walked away to begin speaking with another "associate". The "associate" (the manager who never once announced himself as such) informed her that due to a myriad of things that were not explained to us, our return was unable to be processed and we couldn't be helped. At this point in the interaction, I attempted to clarify the situation and highlighted the item on the receipt that was correlated (both in price and item description). The associate at register 5 condescendingly began to explain that the item could not be returned. When I asked a follow-up question, she did not acknowledge me or my voice and began to speak to my partner (who up to this point had not spoken. effectively letting me know that she decided she was finished speaking with me). I took offense to her immediate dismal of me, I had not (and did not) raise my voice or ask to speak to a supervisor nor did I curse or use inappropriate language. However, when I asked if she was okay (hoping to gain some clarity as to why I was being treated with an air of disrespect as if I had desecrated the store) she walked away once again and shouted across the til to the other "associates" that were present. An associate then approached the situation (the associate we later learned was Marcus, a manager at the location. Not once during the entire interaction did he announce himself to be in a position of authority nor did he offer to assist us or take over our transaction nor did he once apologize for the unnecessarily elevated situation) and we received an attitude that matched, if not exceeded, the attitude of the cashier we were dealing with originally. As we explained that the cashiers' tone, tenor, and dismissal were inappropriate and unwarranted, Marcus could only offer an apology that he was "Sorry we feel that way" partnered with a visible attitude. At that point, I was disgusted that such a simple $12.99 return could turn into such a disaster that only assumed the worse of us and our intentions. As we learned we would not be helped we simply gathered our things and returned to the main entrance and requested a corporate # and/or store #, the associate attempted to intercom both Managers Marcus and Alice (both were present during the interaction but did not once offer assistance or announce their presence), who procured to not travel upstairs or even return the call and one can only assume they did not take the time to address us because they had assumptions of the complaint and made it clear they did not want to help. It truly is gross, dehumanizing, and disgusting to not be treated with respect to a place you give consistent and hundreds if not thousands to over the years. As a young black woman in a big city - it can be difficult to be comfortable in a store and today Marcus and the F St. TJ Maxx took that away from me. I hope this message reaches those who can help retrain and address this situation.

    Davon.
    Kathryn L.

    I needed some new Blazers & wanted to try this location out since I was in the area. Before heading to the Women's Department which is downstairs, I stopped by the Handbags 1st. During my perusing of the purses, this Amazon of a woman who must have stood 6'8 easily was yelling, snapping, berating & any other form of badly behaving customer etiquette I can come up with at the cashier Davon. She purchased a bottle of water with a $10 bill & told Davon she did not want any $1 bills back, WTH?! Davon kept his professionalism on point & tried to explain to her the basic mathematics of the change denomination he would have to give her. After a good 5 minutes, she still didn't comprehend. Now her yelling & cursing was getting louder & started to disrupt my shopping experience. I've already been up since 5AM & was getting ready to touch her by design with a MK Handbag I was looking at. Instead, I gave Davon a Thumbs Up & flashed him my smile, as he was exuding the proper demeanor any Corporation would be proud to see/know of their Employees are providing while being mistreated. She even had the audacity to look at me & roll her eyes, like I had a TJM Name Tag on...uh no ma'am. So in my MK form, I said "Listen Linda, would you like a $5 bill"? Of course she heard me, acted like she didn't, so I opted to stand by incase Davon needed some back up. Even one of the store's Co-Manager came up with some change but left Davon in the wind, SMH. Finally, Too Tall Joan asked for a refund, then said never mind & then finally left.TGIF for this TJM employee Davon, for doing an OUTSTANDING job of being a better person & an employee representing their Company. Not to mention his fashion skills were on 100, as he assisted me in acquiring the right garments & a Handbag for my WomanBaby. If you don't feel like dealing with traffic or the weather elements, hop on the train to Metro Center, go out the 12th/F exit & you'll see the store across the street. It's a very organized, clean looking, fresh smelling (trust that's really a huge plus) store... & each employee I encountered was most helpful and kind. Kudos to Davon.

    Cynthia C.

    A nice, clean and well organized store despite space constraints. They utilize their space well and despite odd turns and corners, this store is clean and everything is in its place. Friendly staff as well.

    Imported sweets galore
    Annie T.

    This TJ Maxx is a treasure trove of unexpected finds, from Australian-style licorice to Coach loafers for $60. Whenever I go inside, I always buy a few more things than I expected (see also: Target and Ikea). The turnover rate seems to be pretty high, so if you don't grab something when you see it, it may not be there in a week, such as those piles of Australian-style licorice that quickly disappeared. I wonder where objects go to die after TJ Maxx -- to Goodwill? Anyway, TJ Maxx is like a thrift shop. You kind of have to dig around and fend for yourself. The people here who are complaining about unhelpful staff doth protest too much. I am a proud Maxxinista! Here are a list of things that TJ Maxx is useful for: + Hosiery/socks: While you can also buy cheap tights at Forever 21 or H&M, you can get higher quality ones at TJ Maxx for about the same price. This is where I get my low-cut socks for the gym as well. + Food: There's a substantial amount of "health food" type things, such as chia seeds, flax seeds, whole wheat pancake mix, dried peaches, granola, lentil chips, etc. And also tons of fancy olive oils and teas. I got some fancy Viennese imported apricot wafers for a party, and they were a hit. + Gym clothes: Great New Balance and Jockey sports bras/pants -- why waste your money at Lulu when you can get a $12 sports bra here? + Greeting cards: They range from $1-$2 in the checkout aisle and can be surprisingly cute, e.g., I got one today that says "Hoppy birthday" and features a pint of beer on the cover. I swear it is adorable in person. I like to stock up on them so I don't have to run to the store when I realize last minute that it's a friend's birthday. + Korean face masks: YES! I got green tea, red wine, and chia seed face masks imported from Korea for a fraction of the price that it'd cost online. Amazing! Somehow, the checkout line is always long, even in the middle of the day. But I don't mind because the aisle is full of fun things to look at. Like, face wipes and gummy bears and mugs.

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    2 years ago

    Awesome items at reasonable prices. Convenient location also. Lots of varieties. Nice.

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    11 years ago

    There is a nice selection of tops. The jewelry is over priced. The employees are nice.

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    Ask the Community - TJ Maxx

    Review Highlights - TJ Maxx

    nce. At the normal checkout lines on the lower level, if there is a big line, head up the escalator to the checkout line up th

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    Never order from them. Customer service is an absolute joke. I reached out to them after the stated…read morelength of shipping confirmation ended, and they said they would investigate why the carrier never received the package from them. Waited another 3 days which is again the max length of time they said they would need to help and reach back out to me, and never heard from them again after numerous attempts to contact them. Had to dispute the outstanding charge for the products. Will be following up with law enforcement or the better business bureau/consumer affairs if that doesn't resolve the issue. STAY AWAY

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    Union Station is a beautiful historical building. It is a travel hub in the city (Marc train,…read moreAmtrak, metro). You can always get a taxi out front if you aren't getting an Uber. I am crossing my fingers that Union Station will get itself together. Outside of attending a handful of events (there is a lot of space due to store/restaurant closures) I don't visit this area frequently anymore. If I take metro at night, I use Chinatown or Convention Center metro. Amtrak had too many incidents with homeless people attacking employees. As a result, all of the seating located in front of each boarding area has been removed. There is a seating area (with security) if you have a boarding pass. The beautiful wooden benches that used to be in the grand hall are gone. My favorite stores are gone. The parking garage has limited spaces & is confusing. The rental area (I have never successfully gotten someone on the phone who could tell me rental prices or what cars were available) takes up lots of spaces now. The food court isn't the same. We used to love visiting and trying one of the kiosks. The places keep going out of business. If you visit the food court, have a fanny pack or sling back purse. Between aggressive pigeons or people asking for money, the experience isn't as enjoyable. Unos is still there. If you need to grab a bite, you won't be bothered by the riff raff there. The circulator buses are all gone, due to budget cuts. They were a wonderful convenience. I hope that things will change. Union Station has an expansion project that should be completed by 2040. Some improvements are starting construction in 2027. That doesn't help anyone now. The halls are beautiful. The statues are photo worthy. The postal museum is directly across the street. Capitol Hill is nearby. This building is a treasure. I'm rooting for it.

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    the staff were nice few times I went but when i refunded pair tights unaware what's happening boss…read morescold lady I seen oft usually really kind I felt bad was scared of confrontation that was happening as I got refund lady upset started passive aggressively in a raised tone print your name print print as I was shaking and feeling very bad for whatever is happening besides that the store is great and I love the clothing. I will not be shopping there again, but keep your chin up and smile even during hard times thank you for greeting me in a kind way and helping my shopping experience at the store I'm sorry for whatever is happening and I'm sorry if I caused any problems by returning the items. I would say the items were a decent price for the area.

    I assisted my friend in this store yesterday because she was looking for a nice shirt to wear last…read moremin. Nevertheless to say, it was a failed attempt. She has very large breasts and had to try on a shirt before purchase. Well... That was a complete tragedy, the store didn't have a dressing room and forced her to go to another store. The person that was at the register advised us that there isn't a dressing room because they implicated a 7 day return policy. Oh let's not forget the crew that was on the floor but failed to acknowledge anyone that entered the store. Overall, this place is worthless. I'll stick with my Forever 21 , H&M, and Zara. She should've went to one of those instead. DO NOT WASTE YOUR TIME HERE!!!!!

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    TJ Maxx - deptstores - Updated May 2026

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