Poor customer service! I was not greeted by anyone upon entering the store, and the woman behind…read morethe counter appeared bothered when I requested help with a shoe. Afterwards, she opened the box for me to see the shoe, however when I picked one up, she placed the box with the other shoe in it on the floor behind the counter. What kind of service is this?! Did she expect me to run out? Had it not been my husband's birthday, I would've left without purchasing anything at all. However I did buy the shoes, along with a sweatshirt, only to get home and realize she had left a censor on my husband's gift. When I returned the next day to have the censor removed, I expressed my discontent to the manager. His response was "sorry you feel that way, but it's our policy to only hand customers one shoe and to place the other one behind the counter". SMH. They will never get another dollar of my money.

DO NOT BUY ANYTHING FROM DTLR!! They do not give you CASH refunds even if you have a receipt and…read morereturn item same day. They will give you a gift card!!! I purchased my daughter a pair of shoes today and realized they were the wrong color. I went to return them less than 20min later and the Store employee told me that there are NO CASH refunds! I was NEVER told about this policy before I purchased the shoes! I was barely even spoken to when entering the store! I had to go and ask for help which I regret now! I feel like I was ROBBED today shopping at this HORRIBLE establishment!! They should be put out of business!! Never ever shop at DTLR

I cannot really judge all the stores because there are many. The town center is basically an older…read morestrip mall much like Eastover Mall. The stores vary from small to large, chains to small businesses. There are restaurants, Mcdonalds, Applebee, Taco Bell to name some. I prefer the Taco Bells myself. There is plenty of parking but if going to multiple stores you will be criss crossing the parking lot in your car. Also, be careful and alert in the lot. There are wannabe Nascar drivers here. Overall, I go here all the time and I like it. There is a Well Fargo Bank across the street. A Golden Corral is about 7 minutes away. Have fun!

Great for holiday shopping on a budget. Store is well…read morestocked. Cashiers not the friendliest but l'm sure they are exhausted.

My mom and I went to Ross this morning. There were three cashiers and the line was long. One…read morestepped away to take a lunch break. There were workers standing around the check out area talking instead of stepping in to help. We stood on line for over 45 mins which is unacceptable. I will no longer be patronizing this store. Do better!

I talked to the business owner from 11:12am to 1:51 pm . I spoke with the person about pricing, and…read moreAlso let them know the time I should arrive there. I got there all the doors were locked ! I called multiple times I got no answer but a message saying please text me. I texted the owner and received no reply. Terrible business ! NOBODY SHOULD HAVE YO BEG ANYONE TO SPEND THEIR MONEY! I would not recommend!!!!!!!'

I have read the last two reviews. I definitely didn't experience none of what they stated they…read moreexperienced. I feel so welcomed when I walk into this establishment. Everyone makes you feel like royalty as they greet you. The gentleman even walks you to door with your purchase and I think that is so polite.I definitely do recommend this place.

I bought a dress from here and when I got home and got ready for prom I realized it had a hole in…read morethe back and the sewing of the dress was TRASH it looked handmade. Their customer service is a mess the employee has to call the manager to see what the price of items are because they aren't labeled. Overall the store is a mess and I wouldn't recommend that anyone goes there to shop!!!

They gave me the worst service possible. I really hope you guys don't check this place out. I came…read morein hoping that they would have something I could afford (because i am not the type to pay over $400 for a prom dress). I tried on a sherri hill dress that my clerk didn't know the price for, so she went to the back and asked the manger. The came out and told manager told me it was $650 and because its the height of the prom season they were not willing to bargain it down. Then she said, like really said "Make sure you put the price tag on next time, so someone who can afford it can try it on." right in front of my mom and me. Guy please don't go!!!

I'm here looking for dresses. The store is well stocked, clean, and organized. Unfortunately,…read morenothing here worked for me. I will return.

Terrible Management, cashiers and Floor/Department workers. I returned some unused items I bought…read morethe day before. Every item had tickets still attached and were unworn. immediately, the management was called she came over to question why was I returning so many shoes? . I laughed now, but I was insulted and incensed! I said they didn't ask me that when I was buying them. She got angry and started singing, took 8 minutes to return the shoes, then she walked around the store telling all of the people that worked there (darker skinned African male, African female in home section, heavyset light skinned cashier sitting on a stool, and she called for the shopping center security monitor to come and guard the exit! After I noticed that they were following, I went on a tour. They original cashier with the short curly wig said that it is "store policy " to call manager for any return over two hundred dollars. I read the back of the receipt and have returned an item that cost over $300 and have never experienced this. I think this is because I am on vacation as of 6/23/2023, had surgery on my thigh Monday, 6/26/2023, and was not dressed to impress and no make up. Black people love to judge people based on how the look. I own a home near Wegman's, earn $170K yearly, have credit score of 780, completely debit free besides small remaining mortgage, have more than $29k in my checking, and I don't go around judging people based on how they are dressed, because none of that matters!!! If I had been feeling a little better I would have gone back to the store where I bought the item. They treat everyone with respect!!!! For the record. When I bought the shoes I didn't have glasses on and did try any of them on. When I got home with glasses on, none of them were leather. I do t wear man made material on my feet. They were fake designer shoes.

Ms Dee was very helpful and had great suggestions for an upcoming event I'm attending. The whole…read moreprocess was very easy going and I found exactly what I needed. Thank you!

I am extremely disappointed in our treatment, the lack of professionalism and the constant…read moredismissive behavior that we were rendered on Saturday May 2, 2026. An experience that was supposed to be memorable, ruined by an employee who was more concerned with upselling a used tux than helping my son find something for his first prom. The lady that was there was kind and welcoming. Unfortunately we were helped by an older man who had locks and glasses. Never did extend his name. (Edit looking at other reviews his name may be Dew or Drew) When we first got there it was super busy. This is understandable considering the size of the store and only two employees on the floor. My family and I patiently waited for 15 minutes to let the man know why we were they, in which he says we are late prom people and we should have gotten a look together weeks in advance and that the rental requires 30 days in advance and they would not be able to receive it. We were told we would have to find something in the store , he points to a rack against the wall. I was under the impression that these were rental tux's. He never took time to explain any of it. After being there for another 45 minutes of waiting to get help because he kept saying he would be with us but then taking people who came in after us, we finally got to the point where he talked to me and told my son to try on the tux we found. It was perfect. Looking at it, it didn't need anything done. Mind you I'm thinking this is a rental because there is not a price on it, the size tags are ripped off and you can visually look and see it's been worn, not to mention the bow tie in the pocket. When my son comes out of the dressing room, he ignores my kid and has small talk with a lady who came in with her kid. When he decides he is finished with the conversation, he looks at my son, and says ohhh you found something. It's $450. I said this is not a new suit and where do you see $450 because there are no tags on this and the size patch was cut out, this tux is worn. I said I thought this was a rental? He then says well the rentals are basic, I can go get you a catalog and walks off again. I am highly upset and I wanted his first experience to be special. It was not. Trying to support a black owned business and got treated like a peasant in the process. The funny thing is, if he knew who I was and what I did for a living, I guarantee he would not have done all of that. Treat people right! You never know who could be a blessing to you. I really do hope the owner reaches out to me. I would love to have a conversation. I have attached pics of the "basic tux" we wanted and the timeframe on the website that we would have indeed gotten the tux on time. Update: I wanted to reach out to them on their business page on Instagram to let the owner know about the interaction. I will include photos. I was blocked from their page after sending the message.

I ordered almost 1 month ago was told my package will be send out by 27th now no one answering my…read moreemails. I ordered 4 shirts 3 women 1 man if they don't have it please send my money back I spent over$100.This never happened before I order all the time.

Cute li'l spot. Black-owned. Two store fronts down from a restaurant I went to visit this morning…read morethat didn't open on time so I decided to see what all the ruckus was going on inside this venue while waiting lol. There was a live streaming DJ who had to be THE MOST hype gentleman on planet Earth at 11:00 in the morning. And people tell me I have "personality & energy" lol.... Jee-zus H Crise...THAT DJ LOVES HIMSELF SOME GOGO! Dude HAS to be the perfect DJ for anybody needing one with a "GoGo Swang". You can always tell when somebody loves what they do. He was HIGH ENERGY live streaming on Facebook...giving shout-outs... everything... and apparently does that three times a week according to the owner's wife. The owner wasn't there but she gave us a tour and an overview of the inventory. Good quality stuff. All custom done and very specific to the Go-Go enthusiasts here and around the country/world. They even have a hoodie that says "MURLAND", an homage to how the natives around here say it often lol. I watched her move that mannequin outside and figured it was a store of some sort so I went and took a look. Glad I did because it's a great little store and hidden gem.

I immediately fell in love!! My mother and I drove down to Virginia Beach this past weekend to…read moresoak in the sun a little and snap a few cute pictures... I totally forgot the Neptune Festival was underway. Traffic wasn't too bad, but the strip and boardwalk was busy for a Saturday late in September. I am sure it was busier earlier, but around 2pm it was doable to walk the boardwalk. We entered around 35th street and noticed vendors set up up and down the Boardwalk. While I am a VA native, I cannot recall attending the festival... ever... well I can no longer say that. Well we strolled up and down to check out what seemed like 50+ vendors. From jewelry, to paintings, to handmade leather items to accessories... So while I am on the subject of accessories... I stopped in this one shop... hats and purses are my thing and this lady had it all... my heart and my eyes lit up!!! This vendor is based out of Capitol Heights, MD... she was super friendly and pleasant. She was also very eager to show off her pieces... everything was beautiful and the most amazing thing about Ms. Fatou - all the items are HANDMADE!! HANDMADE PURSES HANDMADE HATS Quality was on point!! I know you have heard the term, 'you get what you pay for' - absolutely! I spent about 5 minutes at this vendor before I saw a crowd drawing nearer... while I was standing there, she sold at least 2 hats... and myself.. my mom blessed me with a purse and hat... I am super duper ready for the wine festival :) Fatou mentioned her website and other social media platforms are under construction. However, she can be reached by email or via phone. Check her out... SITE UNDER CONSTRUCTION CAN REACH ME @ fsallselection@yahoo.com or My cell 301 204 3121 thank you for your patience I highly recommend you support this small business :) Have fun and enjoy life :)