Really bad customer service. Not even a hello. I was looking for a particular size and digging through the limited selection they have at the store but nobody asked if we needed help. The salespeople were too busy talking to each other. read more

Big time disappointment. Purchased a hoodie on sale online. Material is extremely thin and sizing is way off the description. Says runs small for men (I'm normally a large) and based on measurements, looked like xl was the way to go. Just received and it's massive...way bigger than a normal men's XL would be on me. I remembered second guessing ordering because the unisex aspect and sizing being a little all over but then saw this big blurb about "we'll exchange as many times as needed on us until you get the right fit for you.." something to that affect. Thought ok then what the heck worst case it'll be a few weeks until I get to wear if I have to exchange once. What they failed to mention in that statement is what's printed on the back of the invoice it's delivered with and buried in their website...anything discounted over 20% is final sale. BS for clothing this expensive with known sizing challenges between sexes. Also noticed it's now posted all over the actual product page so they must be getting hammered with complaints because they weren't there before. I've purchased for my wife and daughters in the past but this will be my last purchase period after this experience. Quality and service at this price point are out of touch and unacceptable. read more

Horrible experience with Aviator Nation. I placed an order over two weeks ago, they charged my account and have disappeared. I have emailed and called several times and no response from a human, yet I did get a robot response saying my order is unfulfilled. Therefore, they stole my money and are not delivering my order. And, I have no way to reach them. Others are writing reviews that say the same thing. I thought they were a reputable company and I could not have been more wrong. They literally stole $200. I've contacted my bank and opened a case. I will also contact my Secretary of State's office. I have never had anything like this happen. Please do not order from them. You'll never see your product and will have to fight to get your money back. Horrible experience. read more

Yoooooo! The clothes and service are next level at this shop! Malibu may have the location pros, But this one has the bigger selection and cooler employees! Ask for Rip and Julia! Such amazing people! We need their clones ASAP!!!!!! Only Con: There was some "Karen" yelling about her not getting a discount at 1pm on a Tuesday lol. Like lady get a life!!!! Its just sweats. Makes a Carolina boy chuckle!! Thanks for the service and kindness! Y'all are great!! read more

Terrible shipping times. I won't bother keeping the sweatshirt. I purchased for a vacation and it didn't make it on time despite shipping being in state, it still took over 8 days counting today and it's still not here, You'd think for a $200 hoodie they'd spring for 2 day shipping. Aviator nation is killing it in the business world, thy need to get their ish together on the CS side to support the sales volume, and for Pete's sake every order should be 2-3 days max! Keep your consumer excited. read more

I've probably spent over 1500 on hoodies, sweatpants and they all fall apart! The quality is completely unacceptable for the money you spend let alone anything. read more

Aviator Nation - Warning!!!!! The stitching comes apart on everything with in days - Men's Clothing Near Me - Venice, California

Customer service is not so good for the online store. No one answers the phones. If you email sometimes someone responds but they don't resolve the issue so you have to keep sending emails hoping someone who cares picks up your email. Very frustrating experience. In my case they don't want to apply my discount to the exchange order. read more

Ask for Vanessaa!!! if she is not there, literally come back at another time when she is! Never met a more professional, kind, sales person in my life! This company is so lucky to have her! She goes out of her way to be of service! She helped us so much!!! Only will return if she is there! read more

Loved this spot. Came here hoping for better service and it was delivered. Staff was friendly good customer service, helpful and was nice to have extra security there. Will come back again :) read more

Aviator Nation - Got the shirt happy with them always. - Men's Clothing Near Me - Venice, California

have ordered from AN a nunnery of times with good success. The products are fun and good quality although very overpriced. The price is not my complaint as I order well knowing they are expensive. What is appalling is the lack of customer service and ridiculous shipping time. almost 2 weeks and it took over a week before they even labeled it for shipping so no blame can be placed in their shipper. No explanation or apology from them either. Don't order if you need it anytime soon! read more

Great spin class. Wouldn't let me use the bathroom while shopping. Told me to use another establishments bathroom instead. So weird you have two working restrooms, I was going to purchase apparel and was refused. Unimpressed with this "policy" for students only. read more

The staff is super friendly and helpful. There was a security guard that greeted me upon arrival asking me to sanitize my hands before browsing. While I appreciate them taking Covid-19 precautions seriously, the black-tie and suited security guard was a bit much for the small store. I loved that the fitting room was very roomy and bright with natural lighting. The interior decoration matches the beachy-vibe the clothes bring and all the clothes were neatly folded and organized. I deduct a star because their inventory is very limited. I'm not sure if it's because of a decrease in shipment/staff and bandwidth due to the pandemic... Other than that, it's always a pleasure to stop by and check out their comfy sweats and hoodies! read more

First time at this location. Sara was absolutely wonderful. She was so patient and helpful with me. I LOVE Aviator Nation sweatshirts and this time I got another t-shirt and a keychain. read more

My husband promised me a new hoodie and I really love the ones from AN. The store is exceptionally neat and well-organized and the staff is well-protected. The selection of clothing is huge and I would buy everything here if I could! Staff is friendly and well-informed. This is my favorite neighborhood store! read more

Absolutely NOT worth the price. I bought the Ninja hoodie (online and w/out seeing it in-person) for $200. The product is extremely low quality. One would assume that if a sweatshirt costs around $150-200, you would be getting a thicker/higher quality cotton (something similar to North Face/Patagonia), but it is the equivalent to a free sweatshirt that I get from attending a conference. read more

The classic story of a brand that is trendy and fun and comfy...but like "new money" the ego of it all goes to their head. My kids love this stuff, I'm not a big fan of the price but I'm also not a curmudgeon. We were visiting SoCal and my daughter had this on her short list so we wandered in glad to get out of the rain. To start, this place is super cool...perfect Venice Beach feel. But the staff has that "I'm too cool for school attitude" that often accompanies such brands. You're left wanting to remind them, "you work retail". This means, you have a job to help patrons that are potentially spending money in your place of business. Secondly, this means...you are very replaceable. But what you get is eye rolls...if you are acknowledged at all. But hey, we spent money so I guess it wasn't too offensive...even got a hoodie myself. read more

Today in this store, a girl with blond hair, I don't know her name, communicated with me terribly, ended up not giving me a receipt or even putting my purchases in my bag. and all this was done with a very angry expression. I just left the store in my hands I had pants and I wanted to cry. It's sad that such a good brand is ruined by such terrible sellers. read more

I had a very bad experience this week. It's a really bad customer service with arrogant employees. I came to buy some nice items (a hoodie, t shirt and pants) and I asked for the changing room. And was urged from the older employee a lady with dark longer hair to leave the changing room in a aggressive way because another customer was waiting outside. I was there inside just 5minutes!! I just tried sone items on!!! I think that's a normal thing to do before your leave 400 dollars there! They have only one changing room. It's not my problem, I felt really bad treated. Even the blond guy at the cashier apologized to me. But he could have said something before.. That's the best way how you loose customers. read more

Great customer service was greeted immediately upon walking in. Love this brand and location and will continue to buy from it!!

Horrible online service. I've tried buying from them twice now and both times they sent me the completely wrong product, wrong size and wrong color. Will not buy from them again. For as much as you pay you would hope that they pay attention. Instead they are wasting my time and I assume others as well. Besides that, with all that's going on right now they're selling shirts with an Indian head logo...apparently not culturally sensitive either. read more

I wanted to love the five stripe camo hoodie. AV products are beautifully designed and the Venice store has a great vibe not to mention the sales people are helpful and upbeat, but the quality of the clothes are lacking for me. My hoodie began to pill after a few days. I expected more at the $200 price point. Sadly, I returned it. read more

Great little boutique sweat pants store. Trendy. Approachable staff. Kids found what they wanted. I didn't, but it's because I don't know what's in! If I ever do know, I will be back. read more

So not a good customer service for me unfortunately. I love their stuff but pricey but I was thinking its worth it. It was until my last purchase in June. Sweatshirt has holes in it it's pretty new only 4 months so I try to get new one or replaced so they offer sew it or 100$ gift card which is bs since sweatshirt cost with taxes 202.70$. So next time when you purchase something from Aviator Nation be aware of very poor and cheap customer service read more

Appalled at my treatment today. I'm a frequent shopper here and spend over a hundred dollars almost every weekend. I was dismissed with arrogance when enquiring about an item I received an email about what was was a 'current season' shirt. When I asked if items of a similar cut were going to be coming in, it was met with a haughty "I don't know, just what's here here now" And when I was searching for something similar I was whispered about inappropriately which made me feel very uncomfortable. A lovely girl with long dark hair came to help me so this is no fault of hers. But the guy with brownish hair coloring and a hat has a disgusting attitude. I'm a local and will not be shopping here again. read more

Extremely fun looking store with vintage 70s Venice Beach theme. The store has an extremely fun atmosphere and the employees seem very friendly. Stuff is extremely expensive but the demographic on the location seems to be a able to afford it. read more

Aviator Nation - Men's Clothing Near Me - Venice, California

I've always seen this blue shop down on Abbot Kinney but never had a chance to drop by. I'm fortunate that we carry a limited selection of this line at my work, so I was happy to finally get a chance to see the entire bright collection, especially their amazing Stripe-stitched hoodie I've had my eye on. I was willing to forgo my work discount for a better color that I thought could have been found here. I'm sorry to say the service was less than stellar. Now the girl was talking to some guy who had bought items when I had first walked in, post-sale. No quick hello, but this stuff happens. There were about 4 other people in the store checking stuff out and she made a beeline to greet them after the guy finally left which is fine, since they were there before me. What didn't make me happy was that she right away made a beeline to the new people that came in AFTER me, as I had been there for a good 10 minutes or so. Obviously after that amount of time, I should have just left, but that crucial timing was when I was really looking to select a purchase. I don't want to say I'm clearly NOT their target customer, but, well, I guess I just blurted that out. I even wandered more toward the back of the shop, where another girl who worked there glanced briefly at me then returned to playing on her phone. I guess this could have been business related... What makes this sadder is that the owner (pretty blonde girl with an equally amazingly creative brother; must run in the family) had stopped into my work once and we had a really nice talk. I was happy initially to walk into her shop, but left feeling less than satisfied. One star given: for the fact they DID have the hoodie I had wanted...in my size. Which I did not buy. Perhaps I'll fare better in the Manhattan Beach location. read more

Clothing here is very stylish and beautiful! It's really expensive though, so don't be surprised when you see an $800 dollar tag on a jacket. The store is very beautiful and has a ping pong table in the back, which my girlfriend and I played for and hour. They also have a ukulele and a guitar that add to the entertainment. I really enjoyed visiting this store. Service here isn't the greatest, but at least the beauty that this store has to offer is enough. I recommend checking this place out. read more

Aviator Nation - Men's Clothing Near Me - Venice, California

My favorite store! They have been feeding me with sloth since 2010. I love the set up of the store and helpfulness of the employees. (Carli thank you for today candle search! ) you must check this out or go to the Malibu location - less busy but same good. read more

I ordered 3 hoodies. They are super cute and sofy, but did not hold their color and worse than that they pockets fall apart consistantly in all three hoodies. One was a gift to my sister. She loved hers but was disappointed it looked 10 years old after 5 wears. read more

Been a huge fan of this brand for years and finally had the chance to check out it's flagship location. Although I didn't purchase anything directly from the shop it was still a fun experience to browse through. I like to think of it as the adult step up from my days at Abercrombie/Hollister. Yes, it's expensive but I find some of the pieces worth it when you can hit a sale. read more

The best sweatshirt product that has ever made! I cant believe it s opening in Vegas!!!!!!!!! read more

Aviator Nation - Men's Clothing Near Me - Venice, California

I wish I was rich because this place has cool stuff. I mean, I actually saw people sewing in the backyard! So awesome. People chilling and working and making quality clothing. I love the artwork in this place- murals, video game machines, books, bikes.. I went to the sales section and found myself a zipper hoodie to go with my hat I bought a year ago online. I'll return for sure, dude! read more

Aviator Nation - Cool mural - Men's Clothing Near Me - Venice, California

I never thought sweats could be this stylish. This hip boutique nestled in the hip haven of Venice's Abbot Kinney is quite possibly the best sweat shop I've ever seen. As a sweat pants/shirt connoisseur I would gladly dress in Aviator Nation every day of the week if it weren't for the $100 tag on most pants and tops. Even the t's are $$$. But, they hand make their clothes, the designs are like buying a painting that you put on your body and the material feels like a baby's bottom. They known their market and there are plenty of people that will pay the price--I would if I made more money. On first Friday's (of every month) they host a pretty bitching party with some of the hottest girls on the Westside.... Cool brand. read more

The worst customer service possible Nice if you have questions about buying something if you have a return they ignore you. 9 emails later and no response. They sent sweats that had a pen mark and tissue in the pocket and will only give me an exchange weeks later. read more

I was hoping to love this store and absolutely did. Employees were so helpful and kind. Clothing was so comfortable and soft.

I love this store. Employees are friendly and the merch is awesome. I stop in every few weeks and always enjoy shopping. Thanks.

Stopped in over the weekend while in the area on vacation. Cool looking products, but pricey. Bought a pair of sweatpants that were on sale for myself. My girlfriend who was super excited to finally get to shop in this store picked up a few other items. We are both very happy with our purchases! Sizing runs on the small side. But I must say the sweatpants are the most comfortable sweats I've ever worn and they are now my go-to! The gal who cashed us out was super nice. Oh and it doesn't look like they ever have sale items online, so if you're in the store and see something you like, buy it! I wasn't sure how my sweatpants would fit and I didn't feel like trying them on in store - crossed my fingers that they would fit and figured I could get a couple more pairs from the clearance stock online later if I liked them. Wrong! I'm a little bummed, but their stuff is cool so they don't need to blow it out online - I imagine it sells out in stores just fine. read more

This is a shout out to both the Malibu store and the Venice store. I needed a gift for an out of state friend and wanted one of the sweatshirts with velvet stripes. I was unable to go into the store, due to my Covid nerves, so I called Malibu for size info and Michael (a woman) gave great advice. I told her I was worried about the return policy with the shipping from out of state. She called someone and I got an email from Curtis at the Venice store offering assistance if returns were necessary. Item arrived at the out of state home in time. My friend LOVED it. Perfect size, no need to return and she says softest thing ever. Thank you read more

My husband bought me an $850 coat from Aviator Nation for Christmas. Because of the hefty price tag it was the only gift he gave me for Christmas and I would have been fine with that. However, on Christmas morning I opened it up to only discover it was the wrong item (it was a vest and the wrong size). We contacted aviator nation immediately and told them of their error. They did little to apologize and then proceeded to tell me that they would not refund us or give us another jacket until we returned the vest. So we put the vest in the mail immediately and returned it. The next thing we know they notify us to tell us the jacket that my husband ordered was no longer available. They offered us a $50 gift certificate but there was nothing else I wanted on their website. Flash forward to this Labor Day and lo and behold one of the jackets became available so I used my $50 gift certificate and ordered it. I was so excited to give them another chance. About a week after I purchased the jacket, they emailed me and told me they no longer have the item. I wrote them a frustrated email explaining that this is the second time they've done this to me. The only response I got was "A refund notification should be in your inbox momentarily!" This is a company that does not care at all about their customers. read more

I ordered $400 of clothing on the Aviator Nation website on 8/7. Aviator Nation charged my card immediately. The shipping clearly states 2 day shipping! It is now 8/12, and I just called customer service to find out that my order is still in the warehouse. I did not receive an order confirmation, nothing! The only way I knew that my order even went through is because they charged my card. Horrible business practice! I will never order clothes from this site again! read more