Great quality clothes with excellent style. A definite favorite and will be buying more of their clothes

Great customer service. Helped me fix an order I placed incorrectly. Fast shipping super cute clothes

As expected, the Aviator Nation Customer Experience Team -- and the in-store staff (thank you, Luke and associaties!) -- rectified the situation within 24hrs. I now have all the items that I wanted in the sizes that I wanted. Thank you all! Have a wonderful holiday :) read more

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I have to share this because it genuinely made me laugh. I walked in and casually asked if there were any sales going on. They said no, which is totally fine. It's Abbot Kinney, not an outlet mall. I wasn't expecting discounts. I still wandered toward the back to browse, and another woman was doing the exact same thing, so clearly I'm not the only one who checks. Then I overheard one of the sales guys say to another employee, within earshot, "Why would we have any sales?" followed by laughter. And I thought... wow. Okay. That's not great salesmanship. It came off dismissive and inconsiderate. Talking about a customer like that while they're still in the store just isn't a good look. Maybe he was having a bad day. Who knows. But let's just say it like it is, that was totally uncool. read more

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I ordered a few size XL items online. The items I wanted happened to be on sale, so I thought, "Why not?" When my items arrived a few weeks later, everything was size small. Thinking I had made a mistake, I checked my online order and discovered I had been sent the wrong size. How can they get this so wrong? We all make mistakes, so it was no big deal. I was going to visit Venice Beach and decided to take my merchandise to the Venice Beach AN store to exchange my items in person. The store is located on a stretch of trendy Abbot Kinney Ave. The store itself is lovely and well-maintained, with inventory displayed at every table, shelf, and counter. Customer service, on the other hand, was the reason for my one-star review. No one welcomed me, no one ever approached me while I browsed the store, nor was I so much as acknowledged while I walked down each aisle. This was a significant failure on the employees' part, as customer service is a considerable item in my book. I finally had an employee make contact with me when I approached the counter. I inquired about exchanging the small-sized items I had received in error. I was advised that to return any items, they would need to be approved by a manager. Believing that this young female employee did not hear my request, I made it clear that I was not trying to return anything but was solely seeking to exchange a few items for a larger size. Once again, I was advised that it would have to be approved. Ohh ok. I waited a few minutes, hoping this employee would speak to someone, but oddly, she never moved or spoke to anyone. After a few minutes, I asked, "Sooo, are you going to have my request or?? What are we doing??" The female employee replied, "Oh yes. It has been approved, but you can't receive the sale price, so you'll have to pay our current full price". WHAT! "First of all, who made this decision, and second, this was NOT my mistake". After going back and forth a few minutes, the female employee finally agreed to exchange my items for new ones, and as soon as I was done, I practically flew out of the store. The merchandise is good, but customer service was a HUGE turnoff for me. For this reason, along with all the negative reviews, I may never purchase another item from Aviator Nation. read more

Aviator Nation - Men's Clothing Near Me - Venice, California

I love, love, love Aviator Nation because it is effortlessly chic, super comfy and it looks stylish with minimal effort. This brand is definitely relaxed, casual and not designed for staying at home. The vintage distressed retro inspired pieces are a plus for me. My reason for 3 stars is because of their customer service and/or return policy. I ordered a sweatshirt on line (size L) with a 20 percent discount. When I received my package it was a size XS. This is the second time that I received an on-line order with the incorrect size. As soon as I noticed the size, I knew I wanted to exchange it for the exact same item in the correct size. I visited the location near Venice Beach and was upset because I walked into the store and explained to the employee that I received the wrong size and wanted to exchange it for the correct size. At that point, I did not accuse the company of sending me the wrong size. Even though I know I ordered a large and this was the second time that this has happened. Once I was complete with my explanation the employee advised they did not have any more of the same sweatshirts and she was unsure if I could return it. I asked if I could get the same item in a different color and she replied with a yes. She went on to ask another employee if they had any in stock. The employee replied with a "NO." I walked up to a table that had a variety of sweatshirts and looked directly at the item I was looking for. I pointed it out and the employee said, oh I didn't know we had any left. I asked for my size and went back to the cash register with the original employee that was assisting me. Once she started the transaction, she said she wasn't sure if she could give me the 20 percent off. Really? You had to ask a manager, if I can get the discount on the same item, just a different size. That's ridiculous, when you are paying $200 for a sweatshirt. Needless to say. I will most likely not purchase anything on-line anymore because of their return policy. If it is discounted and their mistake, I DO NOT want to be stuck with an over priced piece of clothing that will stay in my closet. Their return policy should be a bit more flexible, when you are paying that much for super casual clothing. read more

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Great service, They instantly reply to emails and help as soon as possible, great quality read more

Aviator Nation - A crewneck - Men's Clothing Near Me - Venice, California

Expensive but worth it. Hands down the most comfortable sweatpants and sweatshirt I've ever owned and I've owned a lot.

This is the worst company with the most terrible customer service and response ever. I have been trying to get a hold of someone in customer support using emails and phone calls, left multiple voicemails but no response for over 4 weeks. Your clothes might be cool but your customer support sucks. So disappointed. read more

I have been wearing Aviator Nation for years and have only had 2 instances I needed to reach out. Both times the customer service agent resolved my issue quickly and efficiently. It's one of the many reasons I will continue to shops and wear Aviator nation. They back their brand and the quality and design are always fabulous. read more

Shipping order was delivered minus one sweatshirt, now it's out of stock and no one will answer the phone so I can resolve the issue before ALL THE OTHER COLORS in the SIZE I need are gone and it was a CHRISTMAS PRESENT!!! Not to mention we ordered this almost a month ago and just got it a few days ago.... We've spent thousands, VUORI here we come. Go elsewhere plus their new stuff is wildly out there and not in a 70s classic good way. read more

A year since my first review, and I'm still a huge fan of Aviator Nation! My most recent addition is from their faded collection, and I absolutely love it. That said, I'd love to see more color variety--especially in earth tones like rich greens or a deep brown with retro-inspired stripes. It would be such a cool 70s vibe! Like I mentioned before, AV sweats are insanely comfortable. This time of year, I occasionally find myself zipping up and even sleeping in them because they're just that warm and cozy. Perfect for chilly evenings or lazy mornings. One funny thing about Aviator Nation is how popular it's become. It's not uncommon for me to cross paths with 4-5-6 other people rocking AV while strolling my neighborhood or grabbing coffee. Case in point: I had a whole conversation with a lady at Coffee Bean who was rocking the exact same AV sweatsuit as me--down to the Birkenstocks (seriously, smh!). She was older, super cool, and thankfully had the sense not to disclose the price when my curious mom started asking questions. Lol! As for customer service, it's been smooth sailing. The casual, beachy store layout is always welcoming, and the employees are helpful. read more

Best hats ever! Everyone loves them and compliments! Fast shipping. Customer service is always helpful!

Poor quality. Piling all over. Customer service sucks. Every excuse in the book and they disappear mid convo instead of making it right. Never ever again. read more

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Love this brand for its simplicity, comfort, style and quality. wish it was a little more affordable, maybe have at least a few basic options accessible to a broader market- with that being said, I appreciate the value they hold within their own brand. it's literally one of the most comfortable pieces of clothing ever. so soft and cozy. the store is clean, organized and neat with kind and friendly staff who are eager to help. read more

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I placed two orders for Christmas. They double charged me for one order and the second order never arrived. Noone answers the phone. I called and emailed for 12 days straight the only response I got via email was "what is the problem?" After describing the problem (12 times in total) and kindly asking for a reasonable resolve, Christmas has now passed and I still have not received the courtesy of a phone call back. Just more demands to describe again the issue, only to be ignored. Love their clothes but I will only buy in store their online service is indescribably terrible. read more

Brought my daughter here for some back-to-school shopping. The store had a refined atmosphere, curated fashion-forward pieces, and staff who were genuinely attentive. Pricing felt appropriate for the quality, it's well-made, not fast fashion. Overall, a seamless and enjoyable shopping experience. read more

These guys are awesome, they have fantastic customer service and some really comfy clothes!! :)

Great store to visit. Lots of options to try on so I could get everything online. Love this little spot in La Jolla. Parking can be tricky but frees up quickly. Great material very soft and cozy. Employees were super helpful and friendly without being annoying. read more

I keep going back like something is going to change. But it hasn't. Aviator Nation has continued to mess up orders and shipping. I am currently waiting for a package for over a week now. DO NOT ORDER ONLINE!!!! I always get the wrong order and it takes so long. I will never order online again!!!! read more

I feel very validated reading these reviews about problematic merchandise. Pros: Store has workout classes (first one free) and the staff had time to talk to me about my issue Cons: Ordered new, non-clearance merchandise) and received my goods and they seemed quite worn in texture. I brought them in person here and the staff said "I see what you mean" and said a manager would be calling me and could bring new items from the Malibu store to compare. Nothing happened. then I called the store, they said I would get a call back, and again a week has gone by with zero follow-through. I can tell they are taking too-used or stained merchandise returns that self-respecting stores would damage out and donate or give to staff but they are reselling them as new. I definitely have the ick and will never shop this brand again. Thanks for posting your corroborating reviews. read more

POOR QUALITY, OVER-PRICED CLOTHING!! Don't do what I did and be deceived by their marketing-they are literally charging customers $250 for sweatpants that is the worst sweatpants I have ever had-I bought clothung from Pakistan that lasted me longer!! First; the pants "droops down" from behind, making it look like your body is sagging. Second, there is sooo much Linen shedding from the pants-whyy? Third, after just ONE wash, I have holes in them because of the poor, cheap quality of the materials. Seriously, I have bought a pajama from China that lasted me longer. Shame on these people for scamming consumers with ridiculous profiteering prices over cheap crap. read more

Hoped to love this brand when a friend told me the sweatshirts were made entirely in CA. Parking was difficult but we found some street parking a few block away. I studied online all the items that I wanted to try on but they were out of all the styles and sizes I needed. Disappointed since I drove an hour out of my way just to try on their hoodies. The young lady helping me was wonderful and sweet. Just wish they had more sizes and colors there. Also I was a little disturbed after reading all the comments about their poor customer service and quality. read more

Aviator Nation - Men's Clothing Near Me - Venice, California

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Wow, how is this company still in business?! worst customer service. it has been a week, I am trying to return something for my money back.....15 emails later, 2 calls to customer service number (doesn't pick up) finally called the store was spoken to like I was an idiot by a tween. I just want my $$ back. So had to contact the bank to put a hold on this purchase. Mason and George, both via email did not help and then ignored my emails. Wow, just wow!! overpriced crap, even worse service. read more

Absolute amaze experience. Hospitality so good, wow! Paige and Liam help me so good find everything great! Major satisfied l, would recommend. read more

Two stars because the store is cute, but zero stars for the employees' gross attitudes. We walked in and were greeted with a rude "um just so you know we close at 9". I've heard this tone paired with this line before; it comes when you walk into an establishment 5 min before they close. Embarrassed, we looked at the time and it was just before 8:15... so like... not even close to 9. Two of our other friends came in shortly after and were "greeted" in the same way to which they responded, "do you really think we are going to spend 40 minutes here?" The girls proceeded to mean mug us as we made our way through the store. Never have I EVER had an employee give me the "we are about to close" almost an hour away from closing. We also got the vibe that they were treating us as if we couldn't afford the apparel way. This is a typical snobby California-grown store and I'd highly recommend trying the dozens of other apparel companies on Abbot Kinney. read more

I purchased a hoodie during the Memorial Day sale. When I got home, I noticed a black stain on the front of the hoodie. I called Aviator Nation shortly after purchase and was told the item is a final sale and there is nothing the manager could do. I wanted to exchange for the exact sweatshirt without the stain. The manager said that's why it was on sale. The store had at least 15 of the same sweatshirt, all on sale. I called and left multiple messages with Aviator Nation's customer service and also sent emails, no response and it's been over a week. Next step is disputing the charge with American Express. What a disappointment. I'll never shop there again. read more

Walked in with a group of friends and the sales people looked so disgusted by us. Not one of greeted any of us and or asked for help. Felt so judged with their passive aggressive eyes. Do better. read more

I would never purchase anything for this brand again. I placed a huge order and 80% came damaged, stopped by the store to exchange and they informed me that all the items are sold out company wide, they wouldn't allow me to switch to another color, and told me to drive out an extra 30 mins to another nearby store. I'm over this brand who has the worse exchange or return policy. read more

I just got my second Aviator hoodie and I'm just as stoked. Quality of the hoodie and style is as exactly as expected. Familiar with and a raving fan of AN hoodies, I know that this will be my other go-to hoodie that will hold up wash after wash. I love the detailed stitching, velour design, and functionality of the thumb holes and zippered pockets. Fits true to size and is THE comfiest hoodie around. Love, love, love it!! And, customer service is always on point - super efficient and friendly. Highly recommend this local brand! read more

Was visiting LA and was walking down the abbott kinney street. I really liked their vibe. Retro and a little modern mixed together, super cool! Their customer service is out of this world. Last week i had the chance to get some clothes from the sales rack. Some old styles that I wish they brought back! The sales people who helped me were so so kind. A tall curly haired brunette girl, and a Blonde guy who had a bandana on. If you meet them you're in for great service! Ill be back when im back in town! read more

This place is as unique as they come. The brand, the decor, the building, and the employees. Our family found this place through yelp and wanted to check it out. When we arrived just an hour before closing time, the place was packed. We were instantly drawn to the beautiful patterns of the logo, the softness of the products, and the unique set up of this place. The front area carried most of the clothing merchandise and in the back, we found a ping pong table and a cute stage set up with couches, a ukulele, guitars, and candles burning. I felt like I had entered someone's home but this was set up to keep customer's comfortable and to make it feel like home. The employees were amazing and so helpful. The prices of the products are expensive. Not gonna lie. Children's sweatshirts start at $85 and go up. Adult sweatshirts are well over $100. But here's the thing: if you want good quality clothing with a super cool logo, you could take the plunge. We overheard the employees talking about the owner and the time and dedication she spends to make just the right product. Sounds like a super cool company to support. Plus, you look cool. If you don't buy anything, at least peek inside a jacket and read the tag sewn in. Love the extra touches put into each and every piece of cloth read more

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worth the money, so soft and comfortable! My daughter loves the fit and sooooo cute! Super fast shipping too and good customer service read more

Aviator Nation - Aviator at Ulta - Men's Clothing Near Me - Venice, California

Refused to offer me an in store credit when the items I ordered were too big. I requested an exchange initially but they were sold out of every single size of sweatshirt. So, I asked for the in store credit so that I could purchase a different sweatshirt. They told me that I was out of luck and that if they didn't have the exchange in stock then they were unable to help me. The sweatshirts I received were poor quality compared to others I've purchased from them. Extremely disappointed in Aviator Nation. read more

Hi, I just left the store in Venice. I went there with my mom and I had a terrible frustration experience. The sales girl was so MEAN. She started laughing at my face and she was making funny of me for no reason. I don't know her name but she has blonde hair and she was wearing a black shorts. I'm very disappointed. You guys can't have someone like that working for you. It doesn't make any sense. I felt disrespected. You guys can't treated people that way. It's ugly. My mom got so disappointed. I got ashamed because I took her to the store to check it out and get some presents. We spend a lot money to be treated like that. SO FRUSTRATING! I hope you guys do something about it. I'm local and I love the brand but I'm not going back. Customer service is serious. Sincerely, Carla Cappellanes read more

I ordered online directly. I had issues with fit, quality and condition. I swear I received used items, the appliqué already freying right out of the bag...So I had to deal with a lot of your customer service people. Natalie was great, but I rate everyone else I had to deal with at a whopping 0. Your return policy is so rigid and I feel it is very greedy. Making me pay to ship each item separately back to you, 3 items total, and I am in Southern California too, at 10 dollars per package because you are too stupid to figure out 3 RA #'s in one package? Give me a f'n break! I sent back 7 separate orders with over 1000 dollars worth of merchandise, to London in ONE package with 7 different RA #'s Are you really that stupid not to be able to figure out just 3 items in my returns? The cashmere pants I paid over 600 dollars for? Obviously you sourced just about the poorest quality cashmere you could find! This scratchy fabric feels just like regular wool and not the soft quality cashmere wool that comes from the belly. That is just so greedy to charge that much for such poor quality! A lightning bolt on the side of the pants does not make them worth 600 dollars! GET IT TOGETHER AVIATOR NATION. You are not that special. . read more

Love AV- Venice location is the heart IMHO. So cool to see ppl wearing AV everywhere: Dallas, Austin, N Cal, OC, Miami and Oregon! Can't not love AV! read more

Aviator Nation - Love this place! While traveling across the country - ppl wear AV everywhere: in TX, Vegas, Hawaii, Northern California and even Mexico - Men's Clothing Near Me - Venice, California

I have to agree with what's been shared by many people that this store and its employees are very much an issue with this brand. I will fully admit that I have their clothing in my wardrobe. It is incredibly overpriced for what it is and while they make a big deal out of producing their products locally, their products are not very durable. I have one of their vintage hoodies and after two washes, the colors are starting to fade and the seams are starting to show and while you can make the argument that it's part of the charm of their "comfy" product, it's not worth over $200 for that, but I digress. I found the attitude of the two young ladies working while I popped in early on a Sunday a few weeks ago to be really off putting. No one came up to greet me. No one even asked me if they can help me with anything. In fact, I had to approach them to ask for help. That's not customer service. There is a fine line between being overly friendly and don't give a s--t and they were the ladder. The attitude almost felt like you don't look like you should be shopping here so we're not going to help you. Way to go on being brand representatives! I get this is a hip brand and their social media campaign is all the rage, but if you are hiring staff who are making active judgements about potential customers, I don't know how you can get the brand to grow. New brands are a dime a dozen and it's the ones that can connect with Ma and Pa Jones from Omaha on vacation in Venice that will grow and not the ones who only care about people who look like them. read more

Inconsistent sizing of clothing in store. I realize this is a manufacture/factory issue but every time I go I have to have the sale's associate pick out the same size 3 times because there sizing is so inconsistent. Same with the quality. Very frustrating when your spending so much money Good luck finding parking! Abbot Kinney is the worst for parking but that's LA for you. Very nice and friendly staff. Always helpful and attentive. read more

Really bad customer service. Not even a hello. I was looking for a particular size and digging through the limited selection they have at the store but nobody asked if we needed help. The salespeople were too busy talking to each other. read more