I've been buying my party dresses here for years and the customer service from the owner has been great, but today was one of the worst experiences and doubt I'll come back. I came in looking for a pool party outfit with my daughter and one of the shop persons was annoyed that my daughter tried on a sweatshirt, and when she put it back on the shelf, she rudely told her to "hand me that sweatshirt" so she could re-fold it. Ok, I get it, kids are annoying, but that made my kid feel really awful. We browsed a bit longer and the whole time seemed to be in the way of the shop people and they had to keep moving around us and huffing and puffing about it. I thought that's what patrons do...is look through racks of clothes?
Anyway, I had planned my outfit immediately walking in, because I saw a pink oversized shirt on the mannequin and THE perfect bikini to go with that I was going to buy, as well as a cute Selkie purse on sale. Then I got scolded for having my daughter in the changing room with me? I'm sorry, but I don't want to leave my kid alone. I was about to spend $500 on everything and maybe even add some sunnies for my kid, and gathering my things, I saw they only had smalls and x-smalls of the pink shirt I wanted on the rack and so I went to check the mannequin to see if the shirt was medium. It was, so I was going to leave it there and let the person know when I checked out with everything else to please grab me the shirt, too, but as I was trying to fix the collar, it slid off the mannequin, so I figured it was already off, might as well look at the shirt since it was my size and I was going to buy it, when the shop person RAN OVER as fast as she could and said I wasn't allowed to take it off the mannequin and was visibly so upset with me? Confused, I tried to explain the above but felt so mad and confused that I had been treated like I shouldn't be there, that I left.
I ended up going next door to Guild and spent $1,000 on an awesome outfit, they were SO LOVELY and helped me out so much and even gave my daughter some water, so I hope this is helpful for the owner to give some feedback that people spending money is more important than racks looking a certain way. Too bad, I loved buying my dresses and going out fits from y'all! Oh well! read more