He came out and took a look before giving a quote. Fast response and excellent service.

We had Zach out at our house today and he was awesome. We've been dealing with an ongoing clog in our line. With (4) kids ages 5 and under we experience many of these scenarios with toys/items going down without us looking- This time around has been quite a lot of work to figure out. Avalon has been patiently and consistently working through the jam in our line. They used great technology by sticking a camera down to show me in real time what's going on. They went above and beyond to get into my crawl space to ensure what the pathway of piping looked like so that way the resolution was thoroughly examined before "opening things up". 5 stars all around! Keep up the great work. read more

We used Avalon Services for trenching, plumbing, drainage, water main and sewer installation. Will and his team were very professional and capable and did every task perfectly while showing great consideration for our busy commercial tenant's operations. They showed up when they said they would, they completed every step of the operation as described, and billed us accurately as was proposed. Upon completion, the trenches were filled and re-asphalted as if there had never even been any disturbance. We would give them 10 stars if possible! We highly recommend Avalon Services for any plumbing, trenching, and drainage needs! read more

I had a great experience with Avalon Services. When Juan came to give me a quote he took a lot of time to explain what needed to happen and why. Scheduling was easy and communication was great from start to finish. Christian was on time, respectful, and did a fantastic job. read more

Will and his crew were awesome to work with. Amazing, Courteous, Customer Service and a hell of a nice guy. I am completely 100% satisfied! I called Will, with a major sewer line back up issue, they were at my house that day to "try" and unplug it. I say "try" because it turned out to be a major issue. Long story short, Will, worked diligently to get the necessary permit, worked with my insurance company and with the sanitation department, dug a 12' deep trench, ran into unexpected, underground concrete that made the job harder than expected; but Will, and his crew kicked butt to make sure we could use our water and sewer ASAP. I would 100% recommenced Avalon Services to anyone. read more

Avalon Services is a very good. They did my sewage repair in a timely manner. All my paper work was in order; I received my City Of Oakland Compliance. It is a good experience to have someone do what they are suppose to do and not try to cheat you. read more

My condo had a small leak so I scheduled the work with a plumbing company. The plumbing company I scheduled the work with ended up cancelling on me last minute so I ended up calling Avalon Services. They were able to come the same day. I was very happy with how fast they responded to my service call. Highly recommend. read more

I needed a septic tank to sewer conversion. I chose Avalon Services, Inc. because they did their research BEFORE submitting a bid. (Another firm had a lower "bid" but reserved the right to increase it when the project manager arrived to start work.) Since I had looked into this project several years earlier, I knew Avalon was more realistic. Will Feliciano, the owner, was very professional, kept me informed and was a pleasure to work with. So were his workers and Jose, his foreman. Will was usually there working alongside them. We ended up having to install a pump but Will had advised me before I signed the contract that it might be required. He only charged me for the pump; not the considerable extra labor. We had one miscommunication about a possible pipe replacement under my house. That would have been avoided had I placed it in the contract. We both thought the questionable pipe had been inspected internally during this project. Since the main project had been completed, I was very worried it wouldn't be addressed. In my experience, most contractors would have walked away or charged a fortune to do it. Will and I worked out an amicable solution. The work was completed at a later date at a fraction of the cost I had anticipated. He only charged me his cost with no profit. All in all, Avalon Services, Inc. provided high quality work and professional standards at a reasonable price. It's so nice to find an honest contractor who truly cares about customer satisfaction. Will also came up with an inexpensive solution to a problem created by a previous contractor who, instead of installing the plumbing for my washing machine underneath the floor, had placed it above the floor and built a platform to hide it. read more

this company is amazing. not only did they answer there phone on the first time calling with a knowledgeable person. they came right out the next day to inspect and the following day got the job done!!! I'm sure it was a bear too. Had to replace our water line from the meteor to the house. Did it with copper piping so no more leaked in the future. Not having any water to the house is not fun. Thank goodness for this company and there terrific, knowledgeable service. would highly recommend. read more

I can't say enough positive things about Avalon. I contacted three plumbing companies and each provided an estimate. I decided to go with Avalon and I am so glad that I did. They are honest, fair and have great customer service (they answered all of my annoying questions). The team that was sent out replaced a collapsed sewer line for us, they were very professional and great to work with. The work was of high quality and they did a great job of cleaning up. The actual cost was on target with the estimate, no hidden costs! From here on out they will be our "go-to" plumbing company. read more

Will is personable, thorough, and does things at a great price. His work is fantastic and I do not see myself calling any other plummer. He is honest and straightforward with what is needed versus what could be done. He is friendly, does clean work, and is speedy. read more

Will and his team from Avalon Services handled a really complicated sewer lateral replacement for my home in Oakland. They were amazingly communicative throughout, and after they were finished they put everything back just as it was. I can't recommend them highly enough. Thank you again, Will! read more

Will was very responsive, and professional. His team completely replaced our sewer lateral through trenchless replacement and installed a clean out, and took care of all the permitting. He made extra effort to avoid damaging our hedge, even though the work was done in a tight space. While waiting for the permits to come through, our sewer backed up, and they rearranged their schedule to quickly come and clear the line again, which I really appreciated. I certainly recommend him. read more

I had made an appointment in May but I had to reschedule and was able to finally have our toilet installed today. When I first spoke to William he was very friendly and honest. He was quick to respond and charged a fairly reasonable price, very reasonable compared to others. Sam came in today and installed the toilet with no problems and completed the installation in less than a hour. Sam was very friendly. I would definitely use Avalon again! Thanks Sam and William! read more

I have had need of Avalon's services twice, and both times, Will was responsive and communicative. His prices were fair, and he offered suggestions for potential future projects professionally and without pressure. I will definitely call again for my plumbing needs! read more

I have been working with Will for years and he has always been incredibly helpful and easy to work with. He has done work on our bathrooms, our sewer line, our water heater, and our sewer lateral when others could not figure out where our leak was! We even had a problem installing a new vanity and he talked me through it over the phone free of charge (on a saturday!). He is someone who explains things in a way you can understand and gives you options. I appreciate him and he is quite responsive. read more

We highly recommend Avalon Services. Will and his crew are top notch and very personable. We had a septic project that we knew would be a huge undertaking. We had put it off for several months because we were anticipating this project leaving our property a big mess. We even had a few companies tell us they wouldn't do the work. Will instantly put our minds at ease by telling us it would be challenge but he was looking forward to it. Not only did he show up on time every morning, he and his crew cleaned up and left everything tidy before going home at the end of the day. They had to cut through asphalt, rock and cement, remove fencing and dig up a ton of dirt but once the project was complete, everything was left exactly how they found it. Even though it turned out to be a very laborious project, Will and his crew made it look easy. We can't thank Will enough for being such a pleasure to work with. All of you folks out there can rest assured this is an outstanding company! read more

Needed a water heater replaced and after talking with Will, he sent a couple of his guys who were in and out. New Bradford White water heater is great, price was great, and service was great. Even more important, they were honest enough to save me $700. I told them I needed a new PRV valve based on a different company's recommendation (see my other recent review), and they confirmed the valve was working just fine. Definitely have my future business. read more

Avalon was quick and communicative. They changed a reasonable price and were honest with their work!

Christian came to our place to do the kitchen faucet and bathroom faucet. He was amazing! Kind, considerate and very professional! In fact, William who is the owner is extremely professional, I can never imagine going to anyone else hereon out. Just great unit that kept me informed all along. I ended up giving more projects to them. One in a million! You will not go wrong hiring them for projects. read more

10/10 would recommend Will and his guys! Will was really accommodating and responsive when setting up appointments and quotes. We had some pipes replaced as well as some work done with our water heater. We shopped around a bit but ultimately went with Avalon Services because they were the most communicative and had the best rates. Sam was the lead guy during these jobs and he was really friendly and helped explain everything in a way for folks who don't know anything about plumbing. Amazing work y'all! read more

These guys are great. Friendly AND competent. It would not hesitate for a moment to recommend them for any plumbing job.

Will and his team did a fantastic job to address our sewer lateral fix - easy to work with, reliable, very clear and prompt and do a great job! If you want your sewer lateral work done with a superb experience, hire these guys! read more

Highly recommend Avalon services for your plumbing needs. They are responsive, friendly, and upfront about pricing and details. They did great work for our shower repair, and at a fair price. We will be using them for any plumbing issues going forward and recommend them to anyone looking for someone. read more

We highly recommend Avalon services. We hired them to help us with two problem toilets. We were given an estimate based on the conditions known. Were scheduled with in the week. Juan came out and was as pleasant and professional as could be. Very clear about what needed to be done. Saved us money in that the work that was needed to be done was less than first thought. Real pros!! read more

Thank you, thank you to Juan. The nicest guy you could ever have do a repair. Replaced my washing machine pipes because of a leak. Very professional and very knowledgeable. read more

Knowledgeable, personable and responsive. Will helped me inspect and diagnose a drainage issue. He clearly has a lot of experience and was frank about findings and recommendations. I appreciated his use of technology to conduct the inspection. After the inspection, he clearly laid out the options and provided objective advice on what direction to go. I will absolutely be a repeat customer. read more

Amazing company! Will helped my client with an emergency he had. The home had a leak in the kitchen and Will showed up same day to fix that issue and other issues my clients had with the homes plumbing. will use this company again and again in the future. thank you will your the man. read more

Will and his crew inspected my sewer line and performed a sewer lateral inspection including pulling necessary permits and scheduling the test with EBMUD. Will was always very responsive and was happy to explain and answer all the questions I had. It was one of the easiest contractor experiences I've had. Highly recommend! read more

Will with Avalon services helped me out when I was in a jam. On short notice he came over and installed a new hot water heater for me after mine went out... He was friendly and personable and didn't leave until everything was exactly right. Can't recommend him enough. Thank You! read more

I had a leak under my sink so I contacted Avalon to have someone check it out. It so happens that the previous owner didn't connect the drain pipe under my sink correctly. John came and spent a good amount of time trying to reconfigure the piping up to code. He recommended a permanent solution moving my drain pipe which required a bigger job to be done at a later time. I scheduled for the bigger job which was to be completed by another guy, Evan. John arrived with Evan to do a warm handoff before starting the job (which was really nice). At first, Evan attempted to try to reconfigure the pipes to potentially avoid the big job completely - which I did not ask for, he made this attempt on his own (looking out for me as a customer). He took some time but was able to figure it out! He Facetimed with one of the owners to review his work to make sure it was up to code. The owner commended his good work and the big job didn't need to be completed after all. They could've just moved forward with the original job a received more money, but they were looking out for me and saved me about half the amount I would've spent. I can tell this company really cares for its customers and treats them like people. I'm new to the area and I need a local plumbing company I can rely on. Avalon Services is saved in my phone for any future plumbing needs. Highly recommend! read more

Will and his team provided outstanding service! He is very professional, reliable, responds very fast and does amazing work. My pipes under my home was leaking and the water created giant puddles under my home. Will and his team in 1 day were able to replace all of my piping under my home. I am an extremely happy customer. I highly recommend hiring Avalon Services. read more

I was referred to Will Feliciano by a friend who is a plumber. My friend told me that his friend Will is "the man" when it comes to having your sewer lateral line checked, as is required for all home purchases in Oakland and is a matter of negotiation between seller/buyer in your sale or acquisition of a "new" home. Will laid out the process, his approach, and then provided me with an estimate. He scheduled me into his next open spot, his team showed up on time, handled everything professionally and left my property as if they had never even been there. Best news is that I didn't have to replace the line, I wish I could guarantee that for you in my review, but you'll just have to hire Will and find out for yourself. Five stars. read more

Very good service. Will was in regular communication with me throughout my sewer lateral inspection and replacement.

Avalon was able to solve a complex plumbing problem simply and quickly. They communicated all the options and educated me on what the parts were and what future changes I could make. During this, they were socially distanced and masked and made the site cleaner than they found it. I could not be happier with their service, will use them again, and recommend them highly! ==John Schmidt, Sunnyvale. read more

I've worked with Will with clients on many homes through the years. His knowledge and experience, combined with excellent customer service has made him someone I call upon and refer out to clients again and again. Avalon gets my highest recommendation. read more

Our water heater started leaking, and it turns out that it was a very old water heater. The quote we got was a good one and it was held to, the water heater was changed out, and the work was professional. Will, the professional who came to help us, was very pleasant to work with and he knows what he is doing. It is no fun to have to get work done like that in an emergency situation, but it was relieving to know we were in good hands. That was one less worry we had to deal with. I highly recommend this company. read more