Our main sewerline was totally obstructed with roots at a chokepoint in the line. Given our house was over 100yrs old and the line was likely the original, a complete replacement was recommended. Carlos was extremely helpful in helping us arrive at a cost we could afford. The TrenchFree crew were timely, knowledgeable, and hard working given the 100+ degree temperature the 1st day of the field work. Repair consisted of solid piping under a retaining wall, through an area that had to be backfilled to take out a sag in the line, followed by lining approx. 50lf of existing CI piping that would eventually fail given its age. In addition, my wife and I made an unusual request regarding payment. We applied for and were approved to receive a 21-month 0% APR CC with Chase that would allow us to cover the repair interest free. When I explained the situation to the Accounting department, they were kind enough to defer payment until we receive the CC from the bank. All around excellent service during a very trying time. Hats off to the TrenchFree team for a job well done! I'd be happy to refer you to anyone requiring your services in the future! read more

Installed a 2-way sewer cleanout. These guys are great: - They tell you what work you do *not* need. Always a plus. - They do a complete guided tour while they are doing the work, and explain everything step-by step. It's quite interesting. - They are really fast. They did the cleanout install in under 3 hours. - They have good schedule availability; They came out within 2 working days. - They use an SMS-based scheduler that streamlines the booking and scheduling process. Very convenient. They are tech-savy. - They have top-of-the-line professional equipment. Always a plus. read more

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These guys are truly professionals. From start to finish, I was very impressed with their team's communication, planning, problem solving, execution, and dedication to completing the job right. When Carlos came to get an understanding of the job, he immediately stood out as having a deep understanding of what was needed to accomplish my goal. My job was small but a bit complex, pulling 2 conduits 80ft underground through a shared driveway, with a lot of slopes and tree roots involved. He thought about everything and came up with a plan and provided a clear price estimate on the spot. After getting 3 other quotes, TrenchFree had the most compelling one, both in price and plan to get my job done. They were flexible in scheduling and worked with me to fit their job into my overall backyard project timing-wise. Armando came out the day of work and again he was very professional, detailed, and made sure everything looked correct before the actual drilling began. He took the time that morning to double check 811 markings and even my private lines to ensure no utilities would be in the way. The job took a bit longer than anticipated due to the ground being filled with roots, but they kept going at it and finished the job in 2 days. I can tell it was a very physically demanding job and all the workers I encountered, Miguel, Pablo, etc were very courteous and made sure to clean up and leave everything in good condition before leaving. Overall, I am very impressed at the outstanding job they did and would definitely reach out to them again for any underground drilling work. Thanks again. read more

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Had a sewer block and called an un-named company out (not Roto-rooter, used them very satisfactory about 8 years ago before main was replaced) and they cleared the blockage, then rec run camera in line and showed what appeared to be splits in a cast iron pipe and rec hydro-flush and install a epoxy liner inside pipe for 23k, decided to get second opinion. As an engineer I searched internet and found Nu-flow pipe repair with a very well put together animation video of their process on their website and contacted them for their Bay Area representative. Trench free contacted me and I arranged for them to come out to give a quote. They were on time and very prompt and professional, the technician Carlos, who has been in the business over 20 years, arrived and ran the camera in 15 minutes and there was no iron pipe or cracks on his screen, not sure what other company was showing me, but the camera was very clear and showed PVC pipe for whole length of pipe. He was totally forthright and honest and said he doesn't see anything that needed repairing. The house is from 1949 but the sewer lines were replaced on 2 sides of the house in the 1980's to eliminate the septic tank and the final main 80' foot long clay pipe was replaced in 2019 to the street. We are a very satisfied US Air Force Veteran and will recommend them to all we know for future work. Carlos saved us from a very expensive repair. He did comment we have a shallow drop on the long pipe line and may need to send extra water down to flush debris out. read more

TrenchFree helped me with meter upgrade. They were very responsive, helpful, and more cost effective than others. They responded to my requests quickly and helped get the permit from the city quickly. They scheduled the upgrade and finished the work well in advance. They were very professional and courteous, and responded to my requests very quickly. I highly recommend them. read more

I had a great experience working with TrenchFree to replace my sewer lateral, which had tree roots and some offsets. I found this company on Yelp based on reviews and was hopeful they would consider my job in Walnut Creek given that it is outside their service map shown on Yelp. When I contacted them, I was pleased to learn they do service Walnut Creek. I worked with Antonio to scope out the work to be done, including permits, pricing, and scheduling. He was quick to respond to my texts and questions that I had. The crew leads were Arturo and Diego and the team was professional - communicating project status, showing me the work that was being performed, and cleaning up each day. There were a couple weeks between when I signed the contract and when the work was to start. To ensure that my sewer was clear during this time, they sent a crew to hydrojet and chain knock my sewer line at no charge - even though it was going to be replaced in two weeks. From start to finish, these guys were exceptional and I highly recommend them. read more

TrenchFree is an exemplary business and the online favorable reviews are true. Unfortunately, we had to replace a residential sewer line which was original to the house. TrenchFree was so professional and clear with the work scope, no hidden costs or surprises. Carlos, their estimator/sales manager, was quick to diagnose what our sewer line needed, showing us with a camera. He's very personable to negotiate the work contract terms. From Jose to handle the contract, to Antonio to schedule the work, and the onsite crew of Hector and his teammates -- everyone was topnotch. TrenchFree took care of all the details. They handled having the gas line sprayed in advance and obtained the permit to add a city street clean out valve. They met the city inspector for the permit to be signed off on and backfilled all the dirt and poured new cement for a new house clean out valve. They kept us updated with the progress along the way. The trenchless sewer line replacement itself took about 6 hours of which the water was shut off for 2 hours. Their prices are very fair considering this is a labor intensive job that often requires permits. Of course you should get other bids but you'll find out that TrenchFree is the leader because this is their specialty. read more

TrenchFree - Building clean out (also called house clean out) - Plumbing Near Me - San Jose, California

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Alex's team gave us the best quote, really worked hard and did an excellent job on replacing the main line for us. They started by digging, but after encountering too many roots, that they quickly switched over to a couple of trench less machines. I cant 't imagine how much more time it could have taken if it wasn't for trench less technology. They were flexible in installing the Moen Flo for free too. read more

TrenchFree - Plumbing Near Me - San Jose, California

Trenchfree fixed my sewer line issue. They did an amazing job! From the first person that came and used a camera to identify the problem to the sales person and the crew that fixed the sewerline. The whole team was professional, knowledgeable and just a pleasure. Everyone showed up, followed up and were amazing. Trenchfree was recommended to my by my brother in law. I would use more stars if it was an option. read more

I hired TrenchFree for the PG&E conduit layout, and they did an outstanding job. They followed PG&E specifications precisely, installing 3-inch Schedule 40 conduit underground and Schedule 80 above ground, along with a 1-inch conduit for future communication lines. They also handled scheduling all PG&E inspections, which were all successfully passed. In addition to their excellent workmanship, their pricing was very reasonable compared to other bids I received. Overall, I'm extremely satisfied with their work. read more

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I needed my main water supply line replaced after it started to leak in my front yard. I got 5 quotes and Trench Free wasn't the lowest bid or the highest, it was fair. They explained everything the best. Their quote was complete and knew and discussed the building code with me. They understood the pros and cons of all the materials and different methods. So they gained my trust. Then the execution of the project was perfect and on-time... and trench free. Which mattered a lot when I had done most of the design and planting in my yard... and the kids loved watching the horizontal drill, pretty cool. read more

For my main electrical panel upgrade, I needed trenching for an underground power line from the curb to my home. Antonio provided top-notch customer service during the entire process. He coordinated all the work, permits, and inspections to the point where all I had to do was pay them. Their rates are very competitive and their work was performed efficiently, on time, and within budget. I highly recommend Antonio and his crew to get the job done. read more

This is a double review for sewage and electrical work. Antonio and team were excellent in all aspects of work, planning, execution, timeliness, and following up with PGE several rounds. They also accommodated late changes from PGE without additional charges. Highly recommended! read more

This company is the best for your water main replacement. They get the job done in one day without digging trench or breaking concrete. Carlos is professional and easy to communicate. Their price is very reasonable compared with other quotes we have. We are extremely happy with their service. read more

I had to have the main water line repair/replaced. Carlos and the crew did a great job at a reasonable price. I highly recommend them!

they are still here. they have been at Bonnie View for 5 years now and everything is harder with Trench Free. I feel like I'm living in a Sarah Winchester nightmare. they have to dig a trench, but it doesn't work, they have to drill a hole but it harder than they thought and now jackhammers hammer away. It's a nightmare with no end and it's all harder with Trench Free. read more

Outstanding service. Timely, reliable and top notch workmanship. You woulda enjoyed never know that we had a brand new 100 foot sewer lateral installed. Carlos and his crew are just amazing!!! read more

We had a broken sewage line which was under a thick concrete slab. TrenchFree staff were able to re-route the sewage line without any disruptive demolition or trenching. Very much appreciative of their professionalism and expertise. When the job was completed, no one could even guess that 133ft sewage line was replaced. THANK YOU! read more

A fabulous company. Very competitive rates. High quality work. In addition, our job site had a complication with tougher than expected compacted soils. They powered straight through. Directional boring is such a superior method compared to cut and cover if you can get away with it. For our sewer lateral, TrenchFree made the math work. read more

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Outstanding service!! I wish we could give TrenchFree 10 Stars!! We fired Plumbing America who was more interested in over charging outrageous prices than performing timely repairs to my lateral sewer line - 4 weeks or longer. TrenchFree saved the day!! TreanchFree completed the lateral line repair in 24 hours after utilities were identified and did an AMAZING job for thousands of dollars less. We have been spreading the word to use TrenchFree- especially if you need a lateral line inspection in Morgan Hill CA. read more

Benjamin and Arturo just replaced my main water line and my landscaping is all intact. Amazing technology to impact its way through dirt. The team showed up on time and were informative and focused. Highly recommend this company. read more

I'm late writing this follow up review. Everything went off without a hitch! We are very satisfied with the speed at which they fit us into the schedule, the friendliness of the workers (my apologies, I forgot their names!!), and the quality of the job they did. It passed inspection the first time, and they compacted the dirt that they had to dig out to put in the cleanout at the property's edge. Finally, the price was hard to beat, so when factoring that into the equation, we unreservedly recommend TrenchFree. Thank you to all who worked our job. read more

TrenchFree did a superb job of installing a new water main line without breaking an inch of my concrete. The task was complicated and the opening at the front of the house was quite small. Yet they didn't touch any concrete at all. They were very confident from the get go about handling this task easily. Their price was the lowest amongst 3 quotes that I got and it was completed in just a day. The main line was of copper and no joint whatsoever underground. From the meter to the main entrance, one single pipe. Highly recommend them. They have the right people & machines to get the job done. They were very thorough in ensuring the sewer line wasn't impacted due to the underground drilling. They put a camera from the sewer vent on the top of the house, all the way until the cleanout to ensure nothing was impacted. Their foreman Armanda was excellent to work with. And Antonio made the process very smooth from the quote to completion. Oh also, they were very helpful & prompt in setting up a temporary water main within an hour of me detecting a massive leak. They came in after hours and got the job done quickly to ensure we had a water in the house. read more

I hired Carlos and his crew to replace my old sewer lateral. For a week I had problems with sewage backup at my home. Paid a few plumbers to hydrojet the line and report all clear. After the line continued to backup I got a few inspections and quotes. Found out my line was made out of Orangeburg pipe and was deteriorated. Trench free came in at the best price for pipebursting and replacement. It took a couple of weeks for his crew to come and do the job. In between the wait the line clogged again. Carlos as promised sent a tech to hydrojet and clear the line for me for free while waiting for the replacement. His crew did an excellent job and I have had no further issues with my line. He even modified the original quote to reduce the cost after his team decided it was unnecessary to replace my old clean out. Thanks Trenchfree! read more

TrenchFree - New connection - Plumbing Near Me - San Jose, California

I called TrenchFree and spoke with Gabriel explaining the possibility of a main waterline leak to the house. He set up an appointment that afternoon at 4. Antonio showed up right at 4:00. He was very nice and thorough checking the grounds and connections. We walked the whole water main line and checked to see if my water meter showed any movement. After a few minutes of watching the meter and having no movement on the water gauge he determined there was no leak and to Periodically check the ground, connections and water gauge for possible signs of leaks. His quote if I was to have needed the water main line replaced was what I would consider a fair price! I will use this company in the future and I would recommend you give them a call. read more

I can't say enough great things about TrenchFree. Antonio was amazing with his professionalism, communication, and follow through. We had to have a new sewer pipe installed from our house to the street, and from the time of the estimate and completion of the job it was less than a week, which included all permits. Their workers were polite, on time, efficient and the cost was very competitive. I would highly recomment them! read more

After two flooding incidents over Thanksgiving, I knew it was finally time to replace our old sewer lateral (damaged by roots from the city tree). I promptly gathered estimates from five different plumbers. Not only was this company the most competitive in price, they also had the endorsement of three real estate colleagues. I was impressed by every person on the team from Carlos who conducted the initial site visit/estimate, to Antonio who coordinated/scheduled permits, to Hector, Chon, and crew who did the excavation/installation. Hardworking, knowledgeable, and tidy, they got the job done in two days! We passed inspection without issue. I highly recommend this professional team. read more

We had a broken sewer drain and broken sewer flapper valve, exiting our house, under our driveway. They had to cut out a square in the driveway to perfect the repairs. They did an extremely professional repair job splicing the broken pipe joint and updating the flapper valve; and then replaced the concrete that had to be removed. I give the extremely high marks in all aspects of the job. As a plus, they expedited the repair so we could use our plumbing that night. read more

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Courteous, and punctual. Cleaned up afterwards and completed the job as stated in the contract. Very knowledgeable in work management and wasted no time! Would recommend this company to repair your plumbing needs! read more

Had these guys change the main sewer line for a very good price. Unbelievable what they did without tearing up the front yard. Old slate planter box, pavers and fake grass all undisturbed. The only "disturbance" they did was make a big hole where the clean out was installed. It's in the area where small expensive decorative rocks are located and made it look like all they did was put the cement-looking top of the clean out and placed it on top of the rocks. Apparently they leveled and packed the dirt before the rocks were placed back. Very clean end results after they dug a good size hole! Luckily they didn't have to break cement which made it easier, but no debris or dirt chunks and garbage left behind in the area of small rocks! read more

I hired Trench Free on the basis of the reviews here. I wish I had just had a trench dug and NOT hired Trench Free. Please post if you have real experience to share. The general manager responded to my concerns by claiming the five star reviews are accurate and he wishes he could review customers like me. ---------------------------------------------------------------------------------------------- Carlos Dias is the sales person. On his consultation visit, I had asked if he was actually the one on the jobs and he said yes. Actually he does not attend the job and the communication was poor between him and the person who was in charge on site because many aspects of the job were not discussed. Examples: Carlos had agreed that my new water line would be a foot over from current location and he'd connect it to my house water. This was needed to comply with current code which requires water lines to be more than 36" from gas meter. The actual foreman Luis knew nothing of that, argued with me, didn't want to move the water line or do the connection. Stress. I had to argue to get it done. Luis is not an easy guy to deal with. If they didn't move it, then my permit would not have passed final inspection and my gas meter upgrade that is pending with PG&E would never get done. Carlos had agreed no elbows were needed (they affect the water pressure) and that the length of the long water line would be straight with one sweeping bend. Luis installed three 90-degree elbows in the water line and my house pressure is now 5 PSI below the pressure at my water meter. Luis claimed my water pressure is fine at the lower amount -- but that's not the point. It's not his decision whether to lower my pressure 5 PSI or not just to be lazy. Carlos said the new polyethylene water line would have wire wrapped around it, so it would be traceable in the future (because not a metal pipe). I looked in one of the multiple open trenches they dug (note: multiple trenches not trenchless) and saw the wire ended in one of the trenches and did not continue. I brought it to their attention. I asked them several times to trace the wire and see how much water line had no wire (the line was ~200 feet). Lucky I caught it because they had to dig yet *another* trench and spend half a day to repair this mistake just to finish running the tracing wire. Their drilling truck will make holes in your pavement where it has to "anchor." The holes are about 6" diameter but they are going to cut big rectangles and patch too. Leaving about 10 big rectangular patches. Carlos said it was a 1-2 day job. Actual 4 days not including the asphalt repair which is still pending. Understandable because some things were harder than Carlos made them out to be but Carlos should have realized it was not a 1-2 day job or given that expectation. Since I live on a cul-de-sac and my neighbors would lose access during the job it was important to have an accurate prediction because they were angry when it lasted longer than they were warned. I was without water for the majority of their working time - not JUST on the day they connected the new line. Why? They cut through my existing water line not once but twice with their drilling. Had to patch it twice, each time resulting in hours without water. Once was overnight and they hooked up a hose to our house to provide water overnight. However the hose was not drinking water safe and most hoses have lead. A company that replaces water lines should know a general rubber hose is not drinking water safe. They did not know what I was talking about. Then on the day they connected the new line we were without water as expected for several hours. The last day was crazy. They scheduled inspection when they were not actually done. Electrician showed up on last day to rush hooking up a ground wire from the house water pipes to my main electrical meter. No one planned ahead for the fact that the main meter was on a detached garage and how to get the wire there from the house water pipes. They were going to bury it a couple inches below dirt where any shovel would have severed it. Luckily I had installed conduit under ground for my "future" use and allowed them to use it. No one at the company had thought about this aspect of the job. Carlos never mentioned they'd be running my water from my hose all day every day as they did their drilling (except of course when they cut my water line twice). I asked who was paying for all that water. Carlos said to tell him if my water bill was high and they'd reimburse me. When PG&E had trenched my new power line, they supplied their own water. Beware Trench Free plans to use a lot of yours. The job is not finished - they have not come to repair the asphalt and I have not yet received my water bill for reimbursement. Yet I got a notice of a mechanics lien tonight. I checked with Carlos and his only response "call billing." He refuses to do anything. read more

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TrenchFree is a wonderful company that does top quality work. I was building a ADU on my property in Redwood City, CA & I hired TrenchFree to dig the trench required by PG&E in order to relocate our natural gas line. From the first time I met with the supervisor Carlos, when he came to do the project quote, to the end/completion of the project TrenchFree demonstrated great work ethic, attention to detail, and custom service. Even the business owner would check in with me to make sure everything was going well!! Carlos & his team took great care of my property during the entire project. His workers were very respectuful & polite & would clean up the jobsite every day before they went home. I can not thank this company enough!! Job Well Done!!! Thank You TrenchFree!! read more

Really happy with this company. I needed my sewer line replaced and learned about TrenchFree's method. It was much cheaper than the quote I got from a traditional plumber. They were patient explaining the process to me and it was clear that they were a better option than a traditional plumber. Once my appointment was booked, TrenchFree took care of getting the permit with the city and then the crew came out and excavated my front yard. I have artificial turf, so I had to pull it up before they excavated. Honestly, the huge pile of dirt in my front yard was very intimidating. I was worried there was no way that it would all get put back in place. All of the dirt came from just two small-ish (about 3' x 3') holes. After the excavation, the old pipe was removed and the new pipe was put in. I have full basement, so I'm hoping that made their job a little easier for this hard working crew. They came back the following day to backfill and to have the city inspect their work. I was so impressed with the work they did to backfill and put my artificial turf back into place - you'd have to look really, really closely to even notice that anything had changed. Naturally, the project passed inspection. Getting a sewer line replaced is one of the more expensive and less fun things a homeowner will have to deal with. TrenchFree made it much more tolerable. read more

TrenchFree - Surprisingly, all this dirt came from just two small holes in the front yard. Plywood was below the dirt to protect turf. Old pipe on top. - Plumbing Near Me - San Jose, California

I have an 85' cast iron lateral sewer line that had 2 major cracks with one being very serious and a few bellies. TrenchFree offered a favorable bid against the other competitors I interviewed. They were very thorough in explaining the process, their equipment and years of experience. I hired TrenchFree because they were referred to me by my friend's neighbor who provided a great customer testimonial but more importantly they were the only contractor that arrived early to my initial appointment. To me showing up on time (and in this case early) is a sign of respect and wanting my business. Antonio was very professional with his open communication and calmed any fears I had about the project. Diego and his crew completed the job on time and gained my trust. A double thumbs up to the entire crew. The occupants can now poop in peace. read more

We got a bid from them, the person who provided the bid was knowledgeable and friendly but their bid came in 300% higher than any of the other bids (we got 5 others). I ensured the materials were the same so 300% higher made no sense at all. We got the work done for a lot less cost with a very high quality contractor. The pricing was just ludicrous. read more

Axel and his team did a great job. They replaced the main sewer line in 1 day, but since I requested a permit that added the next morning to the project for inspection. All the work was completed to code and passed inspection in the morning. Drain&Water (Trenchfree) completed the covering of the two holes and cleaned before 11:00 AM. I would recommend Drain&Water to anyone needing a main sewer line replaced. Thank you Axel and team. Steven Rubio read more

TrenchFree replaced my sewer line and drainage Fall 2022. Three months later, heavy rain hit bay area and my crawl space had water. Carlos came and evaluated the problem and promised me that they will fix it. They did in two weeks. I worked with them a few days, they are friendly and hardworking crew. They come on time, quiet and clean up every day. Carlos is such a nice person and easy to talk to. I also want to thank Hector, Jacob, Luis and other team members, for their professionalism and hard work. I would highly recommend this company. Linda read more

My contractor said he was so pissed at Trenchfree's crews when they work at the house because the crews make my contractor looks bad and lazy. The crews work nonstop from 8-430ish, no break, maybe 15-20 lunch at the job site, those guys are beast! I, homeowner, watched them do the heavy digging, pulling, shoveling, 4 ft and 7 ft deep of digging to fine the sewage line..hands down!!!! read more

TrenchFree - 65-70 ft trenchless sewage line! - Plumbing Near Me - San Jose, California

DON'T START REPLACING YOUR SEWER LINE WITHOUT MULTIPLE BIDS!!  I received six quotes to replace the 60-year old sewer line from my house to the street, and add two cleanouts (one at the house, one at the city sewer connection).  Of the first four quotes requested, two of the contractors declined because they did not have the necessary equipment to do the job.  BOTH of them suggested TrenchFree.  I subsequently got a bid from Trenchfree, which was less than ONE FIFTH the price of the first bid I received! TrenchFree came on time with a full crew on the scheduled date, based on the city's inspection calendar, and completed the work in one day, in spite of having to dig through 3 feet of concrete at the city-side of the sewer line.  They were EXTREMELY polite, respectful, and professional and did excellent work.  Every single person I interacted with from Trenchfree seemed to care greatly about my job.  My sewer line ran under my cement aggregate front porch to get under the house, and under my 4 ft wide brick walkway to the street.  Both were left completely intact.  They do this every single day - they know what they're doing. read more

The least I could do is write a review for them. In my experience, they are the most genuine service company on yelp. Not after your money but the customer satisfaction. I would like to mention about Carlos, such a gentleman, kind and super knowledgeable. Great experience right from chatting with them for requesting the service on Yelp until having them on-site for the inspection. THANK YOU! read more