This will be a lawsuit against AutoZone. on 6/18/2025, I went to AutoZone and purchased power steering fluid and windshield wipers. While I was in the store, an employee offered to fill the reservoir with the power steering fluid. Install the wiper blades, and fill the power steering fluid. I gladly agreed, and we went to my car, which was parked right in front of the door. He then poured the fluid into the BRAKE FLUID RESERVOIR. Then installed the wiper blades. Because the formulation cannot be mixed, as it is corrosive, it destroys the seals and master cylinder. After he put the cap back on, he was visibly startled because he saw it was brake fluid. He went from being overly helpful to rude, and was so shaken that he had difficulty installing the wipers. He almost tripped over me to get back into the store while I thanked him, but he didn't respond when I said goodbye. Before this, I asked him for a referral to a mechanic because I needed to have my Infiniti serviced. He gave me a card. I was grateful and said I would go directly there. (I am not a mechanic, so I did not question this in the moment but watched him do it.) I drove directly to the mechanic that he recommended to get an estimate. That mechanic gave me a loner and called me the next day with the estimate of what my vehicle needed. He also said I topped off your power steering fluid because it was low!
When I got home, I looked under the hood to check my fluids, and while doing this, I read the cap of each, and the power steering is in the front and the other side of the engine. This is documented, and I will provide the exhibits. I went to the store and talked to the manager. He said that I must have done it and they were not at fault. I asked him to look at the security cameras. He laughed and said they do not have cameras. They do. I asked for the regional manager's phone number, and they wrote it down on paper with his name, which is Kyle. I left.
I went home and called the number, and it was answered by someone who laughed and denied everything. The store probably gave me the phone number to the guy who did it in the first place. He said they have no cameras. At the same time, he was joking and mocking me for bringing this up. So "I said, Well, you know I am recording this call". He said Well then, we cannot speak to you and hung up the phone. I called the corporate complaint phone number and spoke to Lou, who told me to keep my records, and he was going to escalate the ticket to corporate." He said they will return your call within 48 hours. They did not. In the meantime, I took my vehicle to a mechanic and had him flush the brake fluid to see if that could stop the progression of the damage. I had the system flushed and prayed that would be good enough to save the master cylinder and seals. My breaks were 'spongy', and sometimes I needed to press harder than other times. They were never consistent in stopping my car. I have never had one problem with my brakes! It continued to get worse each day, but I have no way to pay for a bill like that.
Each time I called the complaint number for AutoZone I spoke to the same person. His name was Lou. No one ever got back to me. I drove home from work on 9/03/25 and stopped at In-N-Out Burger. While I waited, I advanced my car forward behind a truck and pressed the brake. The pedal went to the floor, and I ran right into the truck ahead of me. The car didn't even slow down. I immediately called the "corporate" number again. Talked to the same customer service agent, and he said I will escalate this ticket, and they will call you back within 48 hours. No one has.
I need help with this as soon as possible. I no longer have a car, as I can't afford to fix it, and it's not worth selling in its current condition. I have been getting Uber to work and back, which is approximately $100.00 per day. I am now renting a car. I have no one to help me, and I am helpless. Please Help Me!
I no longer have a car, as I can't afford to fix it, and it's not worth selling in its current condition LAURA
I HAVE MORE THAN ENOUGH DOCUMENTATION. I CAN PROVIDE THE EXHIBITS
-LAURA read more
