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Phoenix, AZ

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O'Reilly Auto Parts

4.3 (6 reviews)
Closed • 7:00 am - 9:00 pm

Services - O'Reilly Auto Parts

Auto battery and fluid recycling

Vehicle battery testing

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2 years ago

Great battery service. The young lady tested and replaced the battery in our Honda. Thank you.

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3 years ago

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3 years ago

Ross was extremely helpful with getting me a new car battery and getting it installed! Thank you so much!

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6 years ago

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5 years ago

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AutoZone

AutoZone

(30 reviews)

Really nice person here named Richard helped me out. Came in to get air conditioning as I'm about…read moreto deliver a baby and my husband had to work on the car in the parking lot heat. Richard went and offered me a chair he got from the back. Really compassionate and really nice.

I want to share my recent experience with Keith, the Parts Manager at AutoZone…read more I went in to return several new, unopened parts. Because no AutoZone had all three items I needed, I purchased them from three different locations. Keith told me he could only return the part purchased at his store and that I would need to drive to the other two locations to return the others. I began calling the other stores to confirm this policy. While on hold, I asked Keith to start the return for his location. He grabbed the part and rudely said, "Oh, now you want to return it?" I responded with profanity, which I acknowledge was inappropriate. However, I felt his comment was unnecessary and escalated the situation. He then demanded I leave and called the police. I take responsibility for my response, but I believe his treatment of me was unprofessional and unnecessary. I am also waiting for a call from the regional office to confirm whether parts must actually be returned to the specific location where they were purchased. If that is AutoZone policy, I would appreciate clarification. If not, I believe this incident should be reviewed. I wanted to make sure AutoZone was aware of my experience and how this interaction was handled.

O'Reilly Auto Parts - autopartssupplies - Updated October 2026

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