I was not going to return to this store, when I dealt with them last I spoke to an older employee on the phone who couldn't do what every other autozone employee I've ever dealt with could do, then when I went in I got assistance from the manager, he was abrasive, short, not good with the computer and just unpleasant. It is however the closest store to the house. So I went in prepared to be annoyed. HOWEVER! I was instead greated by a friendly professional young black man wearing a grey shirt, he was friendly, well spoken and helpful. I was really impressed by this employee. read more

Customer service and their knowledge of parts and vehicles. Willingness to do their job was hugely lacking- super short and unwillingness to help and research products. read more

Brittany L. gladly assisted me with changing out my battery for my older vehicle! Trying to figure out how to take care of your vehicle on your own can be tough sometimes, but Brittany made me feel confident! The process was very seamless and quick! Thanks so much Brittany! read more

Jasmine is the nicest!!!! I pulled up thinking I just needed a new battery. Originally Jasmine thought it was the alternator and she wanted to be sure before selling me the wrong part. Jasmine quickly took my battery out and charged it. Turns out it really was the battery. Autozone will install your battery for free with purchase of a new one and will event credit a portion of your battery core towards your new purchase. I waited for the whole process to be completed and Jasmine even offered me ice cold water while I wait. read more

Keith was amazing , he really went above and beyond for me today , he helped change out my bad light bulbs and put new ones in , I will be returning and recommending this location read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Glendale, Arizona

Awesome to deal with in every way. Clean store on top of it all will add more after I get my thoughts together on specific people

First of all, Bridget helped me out and was very kind, nice, and knowledgeable. She figured out all the problems that were wrong with my car and got me set up with a new battery. Keith also helped assist change my battery because it was extremely corroded. I'm so thankful to both of their help today and highly suggest this AutoZone for any of your car needs. Bridget and Keith should have a raise! Best experience I've had at AutoZone by far. read more

Came in earlier to have my car battery checked because my car was having issues starting and I was helped by Josh. He checked my battery and advised me that since it was under warranty with another shop I could go there, and if the battery wasn't the issue to come back and he would help me to trouble shoot the issue. He was very professional and SO helpful! read more

I had a bad alternator, and i wouldn't have known if it wasn't thanks to Larry S. He was so helpful and nice. He took out my battery, charged it, and reinstalled just so i could get home safe. He stayed a bit after his shift too just to make sure my battery got reinstalled. This is a great AutoZone, and i would definitely come back for any other problems with my car! :) read more

Larry S. was a wonderful help, i highly recommend going to him for any questions. He always goes the extra mile to help out his customers. Amazing Guy! read more

Ramiro is the AutoZone, Guy that helped me out, my oil level was low on the vehicle I stopped in to grab some oil, he came out he check the level he recommended what oil I should get even let me borrow a funnel my experience was super awesome unexpected for sure read more

AutoZone Auto Parts - I'm here - Auto Parts & Supplies Near Me - Glendale, Arizona

Joshua was very helpful, patient, and knowledgeable, with great service. I came in three times in the process of getting a used car in shape and was very happy with my experience. read more

Larry S. was so wonderful I cannot thank him enough for his help! He was patient, kind, and took the initiative to refill my oil for me. If you are looking for great customer service definitely ask for Larry! read more

Been going to this location for years. Great location. Friendly staff. Always good shopping experience. Helpful service on the car battery quite a few times. read more

Went to store on Aug 8, 2021 at 5pm. Parts Manager was super helpful. I'm a female who needed engine coolant, washer fluid and transmission oil (so I thought). I had no idea what kind to purchase and Parts manger was SUPER! He not only showed me what to buy (and not what to buy) but he checked my transmission oil and said I didn't need it and was nice enough to add the coolant & wiper fluid in my car for me!!! You can't ask for better customer service! I will recommend this store to everyone! Top notch! read more

Amazing service!!! Brian was extremely helpful and friendly. 6 of my lugnuts were stolen off of my wheels. Not only did he put the lugnuts on for me he also checked the others to make sure i was safe. Thank you so much you're the best. read more

I went to buy a new hose for my vehicle because I had a whole in the old one, and the manager "Brian" came gave me one with out even charging me and even replaced it himself! read more

This store and especially the manger went above and beyond what they needed to do to help me. I am especially grateful and they have earned my business and gratitude. THANK YOU read more

Awesome staff! Honored my battery warranty without a lot of red tape.in and out in 20 minutes. This location isn't full of riff - raff either. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Glendale, Arizona

I live down the street and visit this autozone monthly for repairs on one of our 4 cars. Today my car wouldn't start at the gas pump across the street at circle k. No one had jumper cables so I walked over and asked if they could give me a jump with the box so I could come over there and have my battery tested. I offered to leave my credit card and ID. They said no. There was 5 employees in the store and no customers so I asked if someone could come with me over there. They said their tools can't leave the property. Instead I had to walk a 50 lb batter across 6 lanes of traffic. Very disappointed. Stuck in the parking lot for an hour no one offers to help then to go to autozone and not be helped. From now on I will be driving the extra mile to Oriley's. read more

Good customer service. Store has lots of automotive products and parts. Staff very helpful. They accept used motorcycle batteries and gave me a $10 store credit! They also give me a veteran military discount! Highly recommended! read more

After a 4 day vacation my friends car would not start. she took out her battery and brought it to Auto Zone at 35th Ave and Deer Valley. She did not realize there was one closer to my home. They guy told her to come back in an hour and a half they had to see if it held a charge. When we returned the 2 men working there were horrible. The one who charged the battery Vincent I believe put it up on the counter and said nothing wrong....okay she asked why was the battery so hot? he rolled his eyes proceeded to blow his nose in a paper towel less than a foot from her and said in a condescending voice. "because it was on a charger" I asked if they would carry it to my car the bald guy in a grey shirt said "You carried it in here we figured you could carry it out!" I am shocked Auto Zone has horrible men like this employed. I work in Global HR if Auto Zone would like some training on how NOT to treat people I can give you recommendations. It's time you drive home sensitivity and customer service training. Disgusting, Rude, Customer Service read more

Great service Jerome investigated my situation and gave me the honest solution. I will only come back to see Jerome for parts when I need them. Funny guy too he should do stand up. Rebecca was really nice at this location too! read more

I had a terrible experience at Oreilly- they spent almost an hour trying, unsuccessfully, to find wiper blades to fit my car. I left with no wiper blades, disgusted with their customer service, and immediately drove to this autozone. The employees were super friendly and Joe came right out and was able to get new blades on my car in a matter of minutes. I was so appreciative. I will definitely be back to this location anytime I need anything for my car. read more

Very helpful staff! They knew exactly what I needed and even walked me out to my car to make sure I got the correct part!

Customer service is awful! Went in to get coolant and had specifics needed that mechanic had specified. I explained this to black attendant (doesn't matter that he's black but didn't catch his name) and he gave me incorrect item. I came back to return the coolant and exchange for what I needed and he called me a liar in front of other customers. Management didn't seem to care about their customer being treated like this! read more

These guys are thieves. I paid $160 for a Polaris battery, took At home, hooked it up, nothing. Duralast my foot. I don't have time to take it back to tell them they gave me a dud. Got sidetracked and didn't address it immediately. That's on me. Today I bring it in, find out I'm outside my 90 day warranty. I assume that common sense will prevail. The guy helping me tells me he'll get me taken care of. I sit there for almost a half an hour as this guy is punching things in left and right on the computer. I politely step aside and tell him help half a dozen customers who are waiting. Guy must have asked me my phone number literally eight different times. He finally tells me got it figured out and has me sign. I think I'm about to swap the dud for a new one. I tell him, "It's customer service like this that will keep me driving past the O'Reilly's that is between my house and this AutoZone." I let him know that I've been coming to this side is AutoZone for 8+ years, I even was at the AutoZone to buy a battery for a vehicle earlier in the day. This is when he tells me that the only thing he can do is provide a $10 refund for the core charge. I tell him "I bought a battery from you, it does not work, it seems to me that from a customer service standpoint, it would make sense to trade out the bad one for a good one". He agrees, I sit there for a while longer while he puts in more numbers into the computer. Again he comes back and says he can only give me $10. I tell him, "It's customer service like this that's going to make me stop at the O'Reilly's that's between my house and this AutoZone from now on." Good old Romero doesn't care about my loyalty, he only cared about milking another $160 out of me. Made my $160 donation to the thieves that are AutoZone, and walked out with another Duralast battery. We'll see if this one actually works this time. I understand warranty time frames, I also understand that I was outside the warranty, but when a loyal customer tells you that it was a dud when it was purchased, you look at the records and you see the thousands of dollars that loyal customer has spent through the years at your store, you waive the freaking rules to help that loyal customer out. It's not rocket science. These guys seriously suck. read more

I live just across to this location. I came by for changing the battery for my car key. There are only one man and one lady working in there. The man was truly bad service. He was not seem willing to help me. I think the manager should talk to him for his behavior and service for customers. My whole family will never come to this store location again even though we live just across the street. read more

Went in because my check engine light came on... great, right? But luckily rob helped me as soon as I walked in and started asking some questions about the car, he came out and helped diagnose it with a diagnostic test and it ended up being just a bad 02 sensor. Saved me a lot of time and money and got awesome customer service thanks! read more