Oh, you've been here before? Oreilly? If you say so…read more We used this O'Reilly Auto Parts and they did a really good job. They were very friendly and they had exactly what we needed. So we give them good ratings. And they're not too far from Chinatown and some of the places we eat, so very convenient. Definitely a very useful store, and they are friendly and they had the exact part that we needed. So we appreciate that and for that reason I will definitely come back to them in future - especially when I'm over this part of town. It's a chain, but a good one.

Roderick and George were incredibly helpful. We needed help with our car battery and they were…read moreknowledgeable and friendly. The store clearly states that it requires everyone to wear a mask and to stay socially distanced. I was disappointed to find that one employee didn't wear a mask the entire time. Also, we watched three customers walk in without masks on. Not a single employee said anything and that was disappointing. I really hope they will start to enforce their company's mask and socially distancing policies.

Everything. Extensive damage repaired better than before. Many collision centers are discontinuing…read morePorsche- All Day is your best option. Service is best in class. Cannot overstate how happy I am with the work and cannot recommend enough!

I want to say this place is amazing! I came in needing brakes done. Initially, I was only getting…read morerotors, but bc of their kindness, great customer service, and knowledgeable guidance on what I needed, I went ahead and got the pads as well as the labor. All for an excellent price. The owner, Basel, went above and beyond to make sure I was taken care of. Gave me a ride so I wouldn't have to wait. Explained everything to me. He just took complete care of me. This place exceeded my expectations. Everyone here was so kind and helpful

I've had five star experiences after purchasing my Defender from Land Rover Southwest. I purchased…read moremy vehicle in 2021 and each time an issue has arisen, they've always been very easy to work with in fixing issues, making appointments, giving great loaner vehicles etc. My service advisor the past few years, Sirena, has always been welcoming, kind and very accommodating for any issues. I've been to several Land Rover dealerships throughout my time owning Land Rover cars and I'm writing this review because this has been the most accommodating dealership I've been with. Thanks guys for great service

Called yesterday morning to inquire about a new LandRover I was interested in purchasing. Ready to…read morebuy! Only a few questions... 1) verify the vehicle is on the lot. 2) Is there a loyalty discount offered as I'm a returning LandRover owner. And 3) what is the current APR offered by JLR (I already have my own financing but am wondering if they may offer a better rate). After 6 hours and several follow-up calls / texts, the only thing I have been able to verify was a sideways photo printout of vehicle option packages. Which doesn't even confirm the vehicle is on the lot. I spoke with both Victoria and Gustavo in sales. They both stated they would get things done and neither of them have. The communication is incredibly bad and they demonstrated almost zero follow-up. I called and asked for a sales manager - no one is available. I guess they really don't want to sell the vehicle? Crazy. It's halfway through the next day now, and I was told by text message that I'd hear from the sales manager soon. Aaaaand nothing. How long does it take to determine loyalty discount and give customer (who is ready to buy) the price? Cargurus website shows that the vehicle has been for sale for 372 days. What a shocker. Maybe they don't really have the vehicle and it's an online marketing bait and switch? Upper management may want to look into this absurdity.

Friendly and knowledgeable staff with headlights. Just hard to find it. Because it's all the way to…read morethe back of strip mall. I was glad that I posted my review on Google Maps last November. Because I needed to buy the same bulb as my other headlight went out last week. Not sure why light bulbs don't last long these days. Before my first visit at this AutoZone, I went to Walmart searching and found found what I needed. But they don't have anyone paying attention to their customers. I got on the internet and found AutoZone in Chinatown. I love the Zone for all of my auto accessories need. I had a choice of another AutoZone near my house. But I choose this store because of huge parking lot and much friendlier traffic. My question to the store clerk, "can I bring the light bulb back if it doesn't work?" Answer was, no. He recommended me to have the car checked by auto mechanic for electrical connections. Because it could be something other than just light bulb. So, I took a chance to buy one bulb. Now, I regretted I should had bought 2 bulbs.

This place is horrible! 8 guys running around customers waiting and 6 of the 8 guys are working in…read moreone item one computer one is working the cash register. Customer service sucks here!!!! I have been waiting 15 mins to pay!!!

I went to check my air or at least filled in some. My tire isn't bad because I just bought them…read morefrom them less than a year ago. Took me a minute to wait. The guy did not even his air pump to the nozzle. He just touched the tire maybe 2-3× and told me the tire is bad and need to be checked. Come on, check it first!!!!

Im a woman who doesn't go under the hood much and its not that im afraid to get my nails dirty but…read morewhen i see an available/able body male employee that can assist and doesnt/isnt helping me put coolant in my car(which was my first time) because of an female employee just like woah ‍.. let me explain I called in while i was getting my oil changed at Walmart cause they said they didn't supply the coolant i needed and it was urgent that i get it. I spoke to a gentleman that assured me that the store had stock the coolant i needed and would help me put it into the car after the purchase, i thanked him. After i arrived the store had 1 customer & 4 employees on the floor and the gentleman i spoke to was currently on the phone assisting someone else, i felt some responsibility to go to him since his voice was familiarized to me and 3 mins later an fellow female employee called out to me asking if she could help. Boom i told her about the gentleman that helped me over the phone and said that he would assist with putting coolant in the car, thats when she yelled in the store " WhO SaID tHAT ThEy WoUlD pUt CoOlAnT iN a CuStOmEr CaRrR" i was like damn that was kinda rude but okay then took me outside and had me lift my hood (which i stuggled with) and she just watched pointed and said something about my struggle and honestly I was just embarrassed with dirty ass fingers. She did show me which coolant i needed but wont be coming here again. It took me so long to write this review and now i see other women a male employee getting assistant with her vehicle and that same female employee just went into the store rolling her eyes

Ryan helped us install our new car battery in the freezing rain. THAT is customer service. Highly…read morerecommend. This is our auto parts store.

I think it was the manager he was not helpful and dint wanted to help me im a store manager of a…read moreshop i bring business here but i think ima start looking somewhere else

*************NO STAR ZERO STAR NEGATIVE 5***************…read more On Saturday 2/7/2026, I visited Hiram Clarke Road yard for center console. The price for a center console is $21.69 per their website. I spent an hour removing the console from the vehicle it was hard and laborious. At the check out window, the casher gave me price of almost $108. I know exactly their business model and it's unethical and borderline immoral. They insult the customer's intelligence by up charging them with their asinine verbal gibberish about wires, plugs, cables which is a part of the console and can't be removed. So the uneducated casher and her supervisor, both broadline illiterate tried to pull a fast one on me, price jumped from the advertised price for a complete console from, $21.69 to $108 dollars. Their logic is the price of $21.69 is for 1/5 of the console the rest is add on according to the mood of the casher and how much he/she like to embezzle/rob unsuspecting customer(s) that day. They treat you like if you are in a third world country with total arrogance, assuming that you are stupid customer. This so unscrupulous and borderline thuggery, robbing their customer in the open with full immunity. Absolutely no moral conviction as they lie about the price on their website and try to rob you at the checkout window. I just left the console and walked out. Wasted the unwarranted $5 dollars entrance fee to walk on dirty. Stay at home and buy on Facebook Marketplace or Ebay and save yourself the humiliation dealing with this unscrupulous so called business.

El lugar se recomienda pero la administración, muy mala atención,necesitan cambiar de Manayers los…read moreencargados no le ayudan a uno cuando se tiene que hacer devoluciónes, los encargados necesitan ser remplazados

My vehicle's AC is starting to run only intermittently. I contacted my dealership and they didn't…read morehave an appointment available same day and wouldn't be able to inspect the car over the Labor Day holiday weekend. I found PepBoys online and saw they did a free AC check. It advertises that their technicians can do a "visual inspection" to determine what might be wrong. I booked the first available appointment which wasn't for over 2 hours. I rushed to pick up my child from school and drove through traffic for half an hour to get to Pep Boys. On arrival, I enter the door and I tell the technician the issue I'm having and he looks at me puzzled and says "yeah the problem is no one is going to look or work on that car". I ask why and he says "because it's a Porsche." I made it clear that I booked an appointment and documented that it was a Porsche and I drove through traffic to get here. His response "yeah well I have one guy going to lunch and the other technician won't look at it." I responded with "in the future if you know your staff won't be able to work on a vehicle, that you should contact the customer so they don't spend time coming here." His response "well we have people that makes appointments that don't show up. Like someone had an appointment this morning and didn't come." So you're going to retaliate against me?!? I'm a first time (and last time customer), a mother who rushed to get her child after school and drove through traffic to ensure I make it to my 4 PM appointment and this is how I'm treated. I walked out frustrated and he said "maybe you can drive to the Sugarland location. They may work on it there." Useless! Don't waste your time, efforts or money on PepBoys!

I feel so disrespected walking out of here. It took 2 and a half hours to look at my car and they…read morecame back with a generic "it's some kind of electrical issue." I was told I had to come back when the master technician was there, but with no info about when that would be. Who knows how long it would have taken if I hadn't kept pressing them for updates. There was not nearly enough communication either directly from an employee or through the link they texted me. Zero urgency all around. Everybody just kind of shuffled around like sleepwalkers. The manager spent most of his time just scrolling on his phone.

Last Monday my battery in my car started tripping while I was on the freeway. I googled for Auto…read moreZone, and on the way, O'Reilly came first. Boy am I glad I stopped here! Sergio was theeee best! He first tried to clean my battery before jumping right into purchasing a new one. And when I say clean, I mean clean! After taking his time and cleaning it, he tested the battery and it read it was bad. Just to be sure, he tested it 4 more times! I ended up having to buy a new battery, and he installed it with no problem! He never made me feel like I was an inconvenience. I could tell he genuinely wanted to help me, and I appreciate that. I even tried to tip him, and he would not accept it. It was 9 am Monday morning, and his store was super busy, but he never made me feel rushed. Thanks again for helping me that morning Sergio! You turned my hectic Monday into a positive!

Nobody knows how to pick up the phone my car part was supposed to be there today but it won't be…read morehere until the morning. No one wants to help me and everyone has a trash ass attitude.

Good experience overall. Noah (sales) was great friendly and not pushy very patient with us.Khamzat…read morein finance (from Turkey) was also very professional and helpful, immediately tried to make sure everything was taken care of. Just be careful--some important details weren't clearly disclosed, so make sure you read everything and ask before signing.

To summarize, we were able to efficiently purchase a 2025 Toyota Hybrid with the help of Lupe, and…read moreoverall the transaction process went smoothly. However, before leaving the dealership, we had to specifically confirm and request that the rubber cargo mat be included. Because we were there late at night with our children, we unfortunately did not notice that the middle-row rubber floor mats were missing. We notified Lupe shortly afterward but did not receive a response. When my wife later returned to address the issue, we were told the dealership would not honor providing the approximately $200 worth of missing rubber mats. After spending nearly $50,000 on a vehicle, this feels like a small matter in the bigger picture--but customer service is about making buyers feel taken care of, especially regarding something that should have been clarified at delivery. It was disappointing that this could not be resolved more supportively.