Buyers beware. Do NOT purchase a car from here. I bought a SUV from here. Two weeks later the engine light comes on. I paid cash for the car & was not offered a warranty. Not only that, the key fob was broken, and I had to fight tooth & nail to get another one. The general manager refused to pay for the repairs which would have cost the dealership $560. He is very unprofessional & doesn't care about you or the car after the deal. Save your time & money by not purchasing a car from this dealership. Don't say I didn't warn you! read more

I've been talking with one of their salesmen through email for a week to buy a car that was located in Las Vegas, did everything I was supposed to the car was reserved and was going to transported to the dealership. I had an appointment today figuring I'd be driving away with my new vehicle turns out nothing was even reserved, the car wash in Vegas still, and the person I was contacting wasn't in the office for the past week and I was getting auto response from their email despite it obviously not being an automatic response. These guys wanted me to buy the vehicle without seeing it or driving it then tried to guilt trip me when I said I would just drive to Vegas. I for in contact with the Vegas dealership and it's a 100% difference in customer service. Do not buy from these guys I don't get how they make any commission from the way I was treated. I'll never come back here again. read more

The worst possible experience I have ever had buying a car. The employees are completely clueless and unexperienced. We had came in a couple days before this visit to look at cars and found one we really loved. We talked to our bank, got the check ready to buy it paid off completely from AutoNation. Today we came in ready to actually purchase the car, the sales consultant Svitiana Clemmer told us the car was still in stock and in about 10 minutes it would be ready for us. About an hour later, Svitiana mentioned it was getting washed and it would be ready soon. 30 minutes later, she came back and told us the car was actually sold two hours prior to us coming in but said she had a couple other similar cars. I reminded her that we have the check ready to purchase a car today and she proceeded to waste my time for another 2 hours showing us cars that are nothing similar to the one we originally came in for. She would leave us for long periods of time without saying anything then, come back and show us inventory from their website ALL overpriced. We told her exactly what we wanted and she continued to ignore our preferences , after I got extremely annoyed I asked to speak to a manager and another sales consultant came. All that consultant did was hear our complaints and did nothing. So basically, don't come here if you don't want to waste your time!! We came in as serious buyers with the money in our hands to walk out with a car. Svitiana was unprofessional and terrible, just because we are young buyers doesn't mean we deserve our time being wasted! This place clearly doesn't care about making a sale. read more

The car we bought was great but the dealer was so disorganized. One hand doesn't know what the other is doing. They never even transfered the car they sold to us out of the previous owners name! I am beyond upset at this point 2 months later. Never buying a car there again and I will tell everyone I know to avoid them like the plague! read more

DO. NOT. BUY. YOUR. FIRST. CAR. HERE. These people are absolute scam artists. I bought my very first car here and had nothing but issues the whole way. I spent an entire month waiting for my car to be ready "getting its bumper painted" and ended up getting a different car when I got fed up waiting. Well THIS car needed a new transmission within the first month after purchasing, however the geniuses at this location could not figure out what was wrong and I had to take it to a location twice as far away. Aside from that, I was also trapped in the car just 5 minutes ago, and when I finally got my door open it would not close. Again. Do not buy your first car here. They will take advantage of you 100%. read more

Since this store opened I've been coming here for the service on my car and it's been nothing but great! Joseph, the service advisor, is very knowledgeable and helpful when it comes to taking care of my car! I appreciate all this company does for me (giving me rides back home, giving me awesome prices, etc). Keep up the good work!!! read more

Well, I cannot make this up- truly unbelievable when it comes to the service I received at Autonation on Bell Rd in Phoenix Az. I have been coming to this location for service for the last 2 years and so about a month ago I brought my car for an oil change, at the same time telling them there was a noise when I push on my breaks. They did my oil change and per their "multi-point inspection" they did, my breaks were in perfect condition. I left and for 3 weeks I drove with the scraping and grinding noise until finally I brought the car back and dropped it off because if it isn't the breaks then it is something terrible. I received a call the next day from my Service Adviser, Josh, who- by the way- was the only reason I wasn't going to take this to the top- but I deserve to be heard about this so changed my mind. Josh is wonderful!! Anyway- I get a call from him saying, "i don't know what happened with that multi-point inspection but you are driving metal on metal." Okay, seriously? For 3 weeks I drove like this because you guys told me my breaks are great! So they said they are going to take care of the rotors for me to make up for their mistake. Fine- So I pay $345.03 for new breaks and get the car back the next day. I drive the car for a half a day and it is making this terrible noise like something is hitting the bottom of the car every time I push on the breaks!!! I take it back on Saturday and tell them, I cannot be without my car, I just paid that money- what did you guys do to my vehicle??? Fix it, I am waiting. 2 and a half hours later my key get brought to me and I drive away. I am telling you- by the next day the car was doing the same noise and getting worse every time I pressed on the breaks!!! This is getting absolutely ridiculous now- what is going on???? Take the car back in Monday and the truth comes out- they tried to use refurbished rotors on my car since they were paying for them and obviously it wasn't working!!!! Not only did this back and forth 20 miles each way from my house to Autonation and back 4 times to get breaks and rotors!!!! \ Finally, they give me a loner car and decide to order the right rotors and fix my car. This is insane how many times I went to them and how many times they tried to put on BS rotors and send me away. I cant even believe I still had to pay the $345.03 for the breaks after all of that!!! I loved this place and Josh is the best service adviser but seriously, after that many times going back and forth, interfering with my job multiple times, gas and money and hassle- headaches!!! I should at least be offered a free oil change or something- I really should have been refunded after all of that!! Don't you agree? read more

This is my first time ever going to an Autonation and I will have to say I was very surprised at how easy it was to work with everyone there my sales consultant was Svitlana Clemmer. She was easy to work with. She wasn't using the typical car salesman tricks. She was straight to the point and we got the sales done within 30 mins which in my book was a record. I came back to pick up my truck only because they made sure it was detailed inside and out. I will definitely will recommend to all my friends to come visit AutoNation when in the market for a car. Make sure you ask for Svitlana. She will definitely take care of all your needs. read more

I bought a car here. I had to leave early so they said they would email me the paperwork. FIVE phone calls later and a couple of months I finally got it. They wrote down the wrong email address and my physical address MULTIPLE times. Took the car to my mechanic immediately and it has bad carbon build up. They told me too bad when I learned of it. Now check engine light is on and I need to replace the ORIGINAL spark plugs on it (the car is 10 years old). I thought for sure they would have checked the spark plugs in their "thorough" 50 point inspection. Guess not. If you have any problems don't expect anything out of these guys. read more

If I could give negative stars I would!! I scheduled an appointment for Saturday the 26th and when I get there I was told they have no one there to look at my car(would of been nice to call me to reschedule before I drove down there) told me to come back Monday at 7am. I do so and never heard anything from anyone after dropping off my car. I called all day couldn't get anyone on the phone finally about 4pm I get Guy on the phone for him to tell me this was never looked at today and that he would call me back after he confirms this, never received a call back it is now Tuesday and still no communication I called and had to leave a message. This is the worst customer service I have ever experienced! I had to call out of work my second day on my new position at work because I was never communicated to that this would take this long just to have my car looked at not even worked on. I will NEVER go back to this place and you shouldn't either!!!!! read more

total time wasters. spend hours putting up with their games, not even offered a bottle of water, and then they never call you back after blowing up your credit.... unprofessional . read more

Not a good experience...at all. Walked away from the place feeling relieved that we didn't make a deal. Wanted to charge us shipping to get a car from one of their stores in another state.... seriously. Stay away from this place. read more

Order some paint touch up and paid for it. Of course they had to order it. They never called or answer their phone in parts so drove there. No wonder they never called, they never even ordered it. Now im out for town for several weeks, probably never see it and will have to dispute the transaction. Worst place!! read more

Love this new dealership! Great location & no long wait times. The service is excellent and price point is perfect for my second car.

Svetlana is very unprofessional. From her wardrobe to her attitude. I was there for 5 minutes i stopped in after i noticed a vehicle parked outside as i was driving by. She was ruse from the start. I would not do business here. read more

before Going to this dealership I verified online if I was able to be helped 2 people verified before I walked 20 minutes there they can once at the dealership I was picked out a car test drove it and again was told I can be helped I went and opened a bank account was told I needed it in order to drive away with a car today once going through all this I was told they can not help me I was very dissastisfied and have been unhappy with the service since they are not customer based I understand they can't get me in a car but have not done anything else to make it better I've spoken with HUNTER the salesman that helped me and the GM as well have done nothing for a solution I will not advise guests to come here find a place that actually cares about they customers not just numbers read more

As of 12/19/2018, they are still advertising online and allowing you to "reserve" an appointment to view the vehicle they told us they mysteriously sold to an employee "or something"... Seems more and more like a bait and switch and dishonest used car selling techniques. read more

I was contacted by the manager Derek in regards to me buying a car off the auto nation lot and was asked why I had returned the car. Little context, I bought the car on a Saturday and was told they needed to add tires and would be able to get the car Monday, most likely Tuesday, but didn't get it till Wednesday (read below why). I was having issues within the first hour of having the car driven off the lot. I told him I was no longer interested in the car as I was having issues within the first hour of me driving it off his lost. I don't know about you, but if I spent that much money on a car and had issues in the first hour I wouldn't want it for another day (which I did not). I had got the car looked at by a mechanic since the service department was closed once I got off work and was told it was transmission issues/gear box. Therefore, the car I bought off the lot would be a car with more transmission/ gear box issues down the line- not a one stop fix at all... once I had told my sales girl, Alba that I had issues she word for word said "I drove your car to the gas station, there's nothing wrong with the car." Please tell me how the employee is going to tell me what I was experience was invalid? Again in the morning I was texting her and told her the issues again, she still had the audacity to tell me again "There is nothing wrong with the car " still confused as to why she'd tell me that... I also had many many mixed stories as to the car being ready for release off the lot-- I bought the car on Saturday, was told that tires needed to be put on and to call back on Monday. I called Monday and was told the car HAS TIRES ON and getting detailed, and that the car would be ready Tuesday morning. I called Tuesday morning and was told the car would be ready after it got detailed (I was told Monday it would be done???) and another part was needed??? I received a call after since the sales women I spoke to had not a clue what was being ordered for the car, the returning call was to let me know that the tires were being delivered Wednesday morning. Why would they tell me they had the parts and the tires were on (told on Monday morning they were on) if they didn't even have it? I called Wednesday morning and was in a jumble-- I was told that the car was going to be DETAILED and then given to me. Again their staff failed to inform the employees so many times at this point??? So I had lie after lie after lie. Seems like all around the staff needs to be trained. For my job I have to do a lot of driving with a child in the car, you could imagine the fear I had when we were at a drive through and There was a terrible Oder and smoke coming from my car. Boy was I scared to drive home let alone with a child. I suggested to him and his staff that the car shouldn't be sold since the next person will find trouble with it even if it gets "fixed". Wouldn't want another child in that car... Because of this experience I will no longer do business with this location or establishment do to their terrible and unprofessional service. read more

I was looking for the perfect used truck. I met William & he was the best. He was patient & totally took his time explaining the whole process. So happy with the smooth process. Go see William for your next vehicle! read more

Hello. I am a Auto Nation Customer. I purchased a vehicle that I did not like. I was told that I would need to just get financed for any vehicle just to get my foot in the door. Michele promised that after I got someone to finance me and then she would put me in a vehicle that I liked. I gave them $3300.00 down for a Hundai Accent. She did not even bother with me if I would not give her more money for another vehicle. She said that all of my $3300.00 went to tax and licensing. I figured it out and tax, registration, and licensing was only about $1000.00 (the rest went in her pocket. I sent the manager Derek Miller an e-mail to see if we could come to some resolution that would satisfy me. Then, I called him and he didn't even bother calling me back. Also, when I was in the lobby a Warranty Salesman Sam wanted to sell me more warranties when I already had a bumper to bumper warranty. I declined. After all was said and done he still added a warranty to my contract of $2500.00. He went behind my back and charged me anyway. And, now I'm stuck in a vehicle that I hate!!!! I got scammed by Auto Nation. I thought that I would be safe there but, I wasn't! I would never recommend anyone to buy a care there. This is traumatic for me. I am now paying $335.00 a month and insurance $260.00 a month for a car that I do not want at all. They made it very clear that they just don't care. Once again I would not recommend anyone to purchase a vehicle from this dealership!!!!! read more

This really was a low stress buying experience. I had already been to a couple of dealerships looking for a pre-owned car so I had my fill of the games and sales tactics. The sales rep that helped me, Adrian Chavez was friendly, professional and personable. He even helped me return my rental car after the purchase. He personally outreached me the next day to check in on how I was doing with my car. There was no pressure in the sales, no haggling, no one pushed long term warranties or other add-ons. I intend to follow up there for my maintenance. read more

I recently purchased a vehicle from AutoNation of Phoenix and it was the easiest car deal I have ever done. Derek in the internet sales was very transparent with me all through the process. Finance was easy to deal with. Very low pressure which I loved. I would recommend Derek to all my family and friends. Thank you again for a stress free deal! read more

This dealer is BS - 2nd time going here for an advertised car and I just missed it - they just sold it. This after emailing with the guy for two days and him saying come on down it's here - so I go there and they just sold it right before I got there. I believe this is a bait and switch store. read more

The absolute worst car buying experience I have ever encountered.(I currently own 4 vehicles, so I have experience) The service department knows nothing about maintenance and the over weight General Manager, Derek Miller, is incompetent as much as arrogant. STAY AWAY FROM THIS AUTO NATION! You'll thank me later. Countless maintenance issues 4 days after purchasing and they didn't feel the need to be honest or have integrity when sharing previous maintenance issues on a car, that was not mentioned in any maintenance reports either. read more

Came in today just looking. We were greeted at the door and didn't have to seek out someone to help us. We came in looking for a Dodge Durango and the salesman Michael James was so helpful in talking us through options equivalent to the Durango, but not making us feel pressured. He was basically showing us options for our budget, but not being discouraging about what we wanted. We left purchasing a Dodge Journey. Had the same options ( 3 row seat/bigger size) but stayed within our budget. Would recommend!!! read more

I took my car back for a repair of the air conditioner, less than two years old on lease this should not happen. So I arrive sweaty because the air does not work. I ask them for a shuttle home they said we only do that for 10 miles away. I asked them for a rental and they said they do not provide that either. What was I gonna do to get home, I told them to forget it and I took it somewhere else. Stay away from the service department they are useless, I will never go back there read more

i bought a 2007 chevy uplander paid 7500 cash 5 days later transmiision failed. a month later i a check in mail for 8 dollars they charged me to much on fees what a joke they are called left message to speak with sales person no reply buyer beware read more

Do not buy your car from here. If I could give zero stars, I would. I bought a 2013 Chevy Cruze in January and they sent me out the door with a flat tire. Then, I had to have several things fixed in the engine because of issues with power and it hesitating when accelerating. Then they say the catalytic converter needs replacing but it's not covered. Only come to find out the darn things are on back order. I had to wait to get it replaced. Four months later, I'm still waiting. So I get it replaced elsewhere. Well, that didn't fix the entire problem. The transmission needs replacing because they couldn't figure it out and there were no codes coming up. JUST BECAUSE THERE ARE NO CODES, DOESN'T MEAN THERE ISN'T A PROBLEM. It takes me making 4 or 5 calls to just get a call back. This place neglects its customers or tries to pass them off to other people. Sadly, that's only the beginning. read more

Adrian was terrific!! He was extremely knowledgeable about the car I was interested in and I decided to purchase. Adrian made the whole car buying experience pleasant and comfortable. He was patient and not pushy at all. I will definitely consider this dealership for future purchases!! read more

I need to let you know how I was treated at Autonation USA. My husband is deployed right now and he asked me to pick out a vehicle for him for when he returned home. So, I went in to test drive an SUV that I saw online. I told Julian that I wanted to take it. He brought me inside where he asked me for some info to set up financing. I had been asked before about them needing the last 4 of my social and I told them I had not submitted an application in my name and if they had one to NOT run my credit because the vehicle would be in my husband's name only and that we already had financing in his name through our credit union. He went and talked to I think his name is JJ and he came over and asked if he could see if he could get us a better rate. I told him that he could and gave them my husband's information ONLY. A few minutes later I received a notification stating that MY credit had been run and when I asked about it I was told "that wasn't us." The notification has the exact address of Autonation USA so I know it was them. Then, Julian told me that the company that they tried to finance my husband through does not accept power of attorneys so we were back at square one which is fine. I just wanted to sign the papers and get to my son's birthday celebration because at that point I had been there for 2 1/2 hours. He said okay and another 30 minutes went by so I went up to the counter where JJ and Julian were standing and ask them if it would be much longer. JJ immediately started having an attitude and getting snippy with me. He asked if I could come back and sign the papers and I said not today (my son's birthday dinner was that evening) He asked about tomorrow but that wouldn't work it's Christmas Eve and I have plans. I started to get a little flustered because he kept asking when, when, when. And Then he raised his voice saying "when CAN you come in?" I said "Tuesday?" Not remembering that it was Christmas Day. I started to get upset and just agreed to Wednesday. But when I got back to the table I gathered my things and said "I'm just going to leave but I'm not coming back and your manager is not very nice at all." Julian said okay, is there anything else I can help you with? I said no and left. I've never been treated so bad. In one breath JJ was saying to thank my husband for his service and the next he was talking down to me and raising his voice. I was so embarrassed and angry I cried the whole way home. Then I decided that someone needs to know what happened and called the dealership to find out JJ's name which I'm not even sure is right because when I started explaining what happened I started crying again. I have brought my own financing to a dealership before and was in and out within an hour. I wasn't expecting this time to be as fast but I also wasn't expecting to leave there 3 hours later humiliated, in tears, and NO SUV. read more

If you're looking for a great ride with awesome customer service you won't be disappointed! My family had a outstanding experience with AutoNation USA. Shout out to Adrain Chavez who has been the best sales person we have ever dealt with! We love our Dodge Journey and are extremely satisfied with the whole process. Thank you Adrain (Sales professional) Mark (financing), and Kim for everything! read more

The absolute worst dealership I have ever dealt with. It took three months to get our trade in paid off and over 6 to get our license plates (still haven't received them). We have called and emailed and we didn't receive a response until we threatened them with a name of a higher up that a family member knows very well. NOW they want us to go to the DMV and figure it out? It shouldn't take threats and demands to get done what we paid $500 in documentation fees to get done. Everyone who works there is rude and doesn't have any customer service skills. They lied to us multiple times stating that the check was sent to the bank for our trade in to be paid off. We found out this wasn't true. Buyer beware that as soon as you give them your money, THEY DON'T CARE ABOUT YOU. They're also super shady. We found out our car was sold 7 times in ONE MONTH before we bought it and didn't realize until 6 months later. Their answer was "i don't know why." We will be filing complaints anywhere possible because this dealership should not be in business. read more

What a horrible experience. Everything was going great with my trade and a vehicle to purchase. I came in with financing pretty much in place. 2 hours into this process I get told my interest rate would be 3.5% higher than what I was already given from the same lend. I gave them permission to try to get it down and try other lenders but wasn't about to wait around for it. I recently had surgery and it was very uncomfortable to sit for that long. By the time I got home I was called by my salesman and told they got my interest back to where it was supposed to be from the same lender. (amazing how that magically happened) I said ok let's do the deal. My salesman says he has to give a test ride to someone and would call me right back. 4 hours later he calls and tells me he sold the vehicle to someone else. Will never buy from this place. read more

We purchased our van from Autonation in early sept and in our SUV. We are active duty military and stationed in California so we thought that maybe the plates were just taking a while. It is now December and I still don't have my plates sent to me NOR does my bank have the title. After a lot of back and forth with Autonation I learned they never had the title to begin with and are struggling to get it from auction but we were not told that at the time of purchase. We tried speaking to the GM Derrick and he refused to see us or speak to us. We are insanely disappointed in this dealership. We have already contacted BBB, the Arizona attorney general, a lawyer, and Autonation corporate. read more

If you are looking for a mopar service department for your vehicle do not waste your time and bring your car here. I called and made an appointment for 7:00 am on Monday, three days go by without so much as a phone call regarding the status of my vehicle. I decided to call and ask what's going on with my car, no one could locate my records or even give me an update on my vehicle, an hour later someone calls and said my car hasn't even been looked at yet. It makes no sense why I would need to make an appointment for the service department and then three days later be informed that my car hasn't been serviced nor looked at. My car sat on the lot for three days while I was paying out of pocket for a rental car, after calling they couldn't even give me a time or date as to when my vehicle would be serviced. I picked my car up after realizing it more than likely hadn't been put on the service schedule. I will not be bringing my Durango back to any auto nation location for service again and advise you do the same. read more

We purchased a Toyota Yaris 2 days ago for my daughter and I have to say what a breath of fresh air!! My husband and I purchased 2 Toyotas this year from a Toyota dealer and it was awful!!! Lots of haggling and changing of the price. Honestly, I will only ever shop AutoNation. The ease of the purchase was awesome! Our sales person was Kim. She was wonderful. Seriously if you are looking for a car and don't want to go through the headache and overpaying, shop here! I am from now on. I just wished I would have come here sooner. read more

I went in on November 12 to look at an Audi and decided it was a bit out of my budget so, I ended up looking at another car. The sales associate was nice and not too pushy. After test driving and trying to come up with a payment plan I decided I'd wait to shop around a bit more. Weeks later and I noticed that they took it upon themselves to continue running my credit up until November 28! Before I ever left the dealership the sales manager said that I shouldn't continue shopping because my credit score would continue to go down, but they're the reason that it has plummeted. I don't understand what would make them do that. Honestly I feel they were upset simply because I did not follow through with my purchase. I've been calling for about 3 days and nobody is answering. Their service is great while you're physically at the dealership, but it's trash if you aren't. read more

A waste of time. I had a appointment to test drive some vehicles. When I arrived, I was told those vehicles were at other dealerships. I did not need an in person appointment to have them instruct me where the cars I wanted to see were at. That could've been told to me through email or a phone call. When I left, I received an automatic response from the manager Derek Miller saying thanks for coming in, I hope you had a good experience. When I replied and told him I did not have a good experience and said what had happened, I received an email back saying, "All the vehicles I emailed you we're available to see. We share all of our inventory. If there was sone that you we're most interested in we could have it brought here for you to see. if you would've told us when you liked, we would've had it there." (Copied and pasted exactly.) Even though I had emailed exactly what I wanted to drive when making the appointment. Unprofessional. read more

We found a car online, emailed the dealer and heard back immediately from Mary. She was attentive, answered every question and accurately explained the entire purchase experience. No surprises! She had the car waiting for us when we arrived at the dealership, took it on a test drive and we purchased it! We are very happy with the car and I can't say enough of Mary's customer service! Everyone we interacted with at the dealership was polite and gracious. I highly recommend them! read more

Worst service department I've ever dealt with lie after lie i bought a car from this location 2 points of sale agreement ,in writing, where to repair 2 wheels and a tire.dealer had car for 3 days to address repairs once ready i inspected wheels paint came off with finger nail and tire was not replaced service told me tire was not on sales agreement went home it was on list clearly written 1st lie after having car for an hour car broke down not dealer fault they sent to Infiniti under warranty called after car was there for 3 days for update was told car wouldnt be ready until middle of following week waiting on parts called the dealer where autonation sent car they where done on friday parts where in stock as its a recall problem 2nd lie called AN on saturday no answer tried twice in 2 hours get there in person service advisor tells me he saw my number and didnt answer or call back because he was busy AN offered to give me ride to other dealer to pickup i brought car back to AN to repair wheels correctly where general manager looked and said wheels where poorly done and tire was fine missing chunk in sidewall when reminded of sales agreement GM got angry asked who the f*ck signed off on that agreement and stormed away scheduled appointment for following week was told 2 to 3 days dropped car sunday night drop box called thursday vehicle wont be ready until monday ok call monday service dept closed 3rd lie tuesday called was told they needed an additional 2 to 3 days so 2 weeks to powder coat 2 wheels and replace a tire so since may 4 th ive had car for 7 days i still dont have as of now i spent almost 40 k at this dealer how do you think youll be treated on lower budget car the reviews that say call GM number is main number you will not get through to GM thats my experience good luck to you read more