Had a great experience there. I hate the whole car buying process , but Jayden made things easy…read more Real friendly and super chill. I felt no pressure from him to purchase anything. Found the car I wanted and was out of there in less than 2 hours. 10/10 would highly recommend to anyone.

NEVER TAKE YOUR CAR HERE!…read more My car broke down while I was on a road trip and was towed to this dealership. Unfortunately, I was given a diagnosis that turned out to be completely incorrect. Based on what I was told, I was led to believe that repairing my car would cost thousands of dollars and that it was essentially not worth fixing. Because of that information, I made the decision to purchase a brand-new car. Since I don't live in the area, it took some time to get my original car back from the dealership. Once I finally had the car looked at by another mechanic, I was shocked to find out that the actual issue was simply a broken radiator cap which cost me 20 to fix. After that was replaced, the car was back in working order. Had I been given an accurate diagnosis in the first place, I would not have made the decision to purchase another vehicle. This mistake ultimately cost me 20,000 dollars. Unfortunately, my experience didn't end there. The dealership also performed a recall repair on the vehicle, but I was not given the documentation proving that the recall had been completed. I now need that paperwork in order to register/sell the vehicle, and despite contacting the dealership and asking them to send it to me, they have refused to mail it. Because I don't live nearby, I'm now being forced to drive 6 hours back to the dealership simply to obtain paperwork that should have been provided to me in the first place. The combination of the incorrect diagnosis, the financial consequences, and the lack of assistance afterward has been incredibly frustrating. I strongly recommend getting a second opinion before trusting a diagnosis from this dealership, especially if you're being told your vehicle needs thousands of dollars in repairs.

I took my 2019 dodge ram to SJ Denham for the first time today. I talked to a service advisor by…read morethe name of Josh who said they would try to fit me in today. They not only did that they did the repair and I was on my way out of there by 5 PM on on the same day that I took it there. They just became my new favorite vehicle repair service for my Ram truck.

I had a fantastic experience buying a Jeep Wrangler! Tedd was a gem to work with. He showed me…read moreJeeps in my budget and was not pushy at all. He took all the time I needed and answered questions and was simply a really nice person, not just a salesman. My credit could be a lot better but Tedd and Dan in finance never made me feel bad about that, which was such a relief. Dan was really understanding and got me financed so I could get the Jeep I wanted! I definitely recommend SJ Denham!!! They have a great team and treat customers right!

Our sales person was Lexi. She was terrific. The best and most honest car sales person we've ever…read morehad the pleasure to deal with. Our transaction took several weeks because of the circumstances. She hung in there with us and got us a really nice car. Everyone should buy their car from Lexi.

Sales ppl were alright. Diane in finance is absolutely awful. Racked up almost $10,000 over with…read morehidden added things. All while telling us she was giving us the best deal and taking care of us etc. added on a tracker we knew nothing about that was almost $3,000 alone. Convinced us of a warranty, told us it would be $4,900 added on ended up being about $8,900. So double. Do not recommend but if you do go here avoid this lady at all costs. Thankfully the manager made things right after a Cpl of weeks of calling and arguing with them. Still hard to trust this business after that.

I would like to share my amazing experience with Crown Ford because I believe customer service is…read morebecoming a lost art. I personally base all of my repeat business on customer service and when I find businesses who have great customer service I want to shout it from the rooftops. Backstory: I was on a very long trip where I drove from the Bay Area to WA to help a friend. I had been gone from my family for 2.5 weeks. I was returning home when my car started making a terrible sound. Still being 5 hours from home, I wasn't in the best of situations. In 12 hours I had been dispatched 5 different tow trucks that never showed up. Finally, the 6th one towed my car an hour to the nearest Ford dealership which happened to be Crown Ford. There were many other factors besides what I wrote that made me completely frazzled at this point. How Crown Ford made my crappy situation better: Once my car started making the terrible sound I called Ford but the service center was already closed for the day. Kurt, a sales manager, graciously helped me come up with ideas on the best way to handle this abnormal situation like how to get my car and myself to the dealership an hour from my location. He told me to text him if I needed anything. He also spoke with the service department the next day to see in what ways they'd be able to help me. This goes above and beyond his sales job requirements. I grateful to Kurt for helping me problem solve through a stressful situation. When I arrived at Ford I was so frazzled from the tow truck situation. Rick, the service manager I spoke with, told me he'd help me out in any way he could but they were already booking appointments a week out and he couldn't make any promises. In my frazzled state all I heard was "we're already booking appointments a week out." Poor Rick had to watch a grown lady cry and walk off. What I failed to hear was that he would try he best to help me out and he did just that. The next morning he was able to have his guys look for any problems. Luckily it was as simple as taking a few things apart, inspecting, and putting it all back together that fixed the problem. I was on my way back home after almost 3 long weeks hundreds of miles from my family. The icing on the cake was that he noticed my driver's side window wasn't working properly and he fixed that before he sent me on my way. Kurt and Rick both went above and beyond to help an out of town customer in an abnormal situation. It saved me money on possible hotel room stays, possible rental car costs, and possibly having to drive back out to Redding (4 hrs from home) to pick up my car. Best of all, I got home safely after a long trip and was able to hug my family. The only way I can ever repay them is to pass on my experience to others. I highly recommend Crown Ford as a place to do business with based on my experience.

I am always satisfied with the automobile service at Crown Motors. Employees are welcoming and…read morefriendly, provide honest and realistic assessments, are helpful and thorough. Shot out to Aaron, Eric, Nick, the "tire guy" and all the dedicated staff.

Jake at Bailey motors is a very honest person who sells great cars…read more I highly recommend Bailey Motors for your place to go for a great experience!

I bought my Son his first car from Jake, and he drove it forever!! I would always go to Bailey…read moreMotors for a used car.. I know Jake is honest and he will sell you a safe and durable car,,, with nothing hidden wrong,,,, His work is outstanding.

As always we were treated like friends not just a customer. When I had a last minute "Help" call…read morethey did just that. They worked me into the schedule quickly & got me back on the road. The icing on this cake was the final total. We are living in a world where everything is SO expensive it truly was a blessing to have been taken care of ethically & with compassion and kindness. We are customers as long as they will have us. ;) Margie

While driving to Oregon from southern Cal, my BMW X3 needed a radiator repaired. Steve and his…read moreteam were very professional and thorough. Their communication was clear throughout the process and the work was completed on time and in line with estimate. I would highly recommend them.

If i could i could give a zero, i would. I am a single mother and i went in for them to check my…read morecar, 2018 Honda Accord. I was told by the dealership that i needed my left light changed. Thinking it would be cheaper i went to Thrive Automotive. I had been getting work done there for a Iong time which i paid a huge amount that i was not expecting, but i considered them again because they were close to my house. This time they told me i needed a new engine, because one head gasket was blown. My car has never heated up and was running like a champ. I told them not to touch it anymore and that i would be there to pick it up. I asked for paperwork but they would not give it to me. My car currently runs fine btw. I do not recommend going there. They will add more and more to your bill. It is a shady business in my opinion.

Had an appointment and more than 2 hours later my oil change was finalllyyy finished! Just a simple…read moreoil change and it took over a week to get an appointment. Found them from a flyer in the mail, but no thanks, it's way too long for an oil change. This is probably why they have a comfy wait area with drinks and snacks, but I'd rather have my wait time to maybe an hour max. Just an oil change!

Michael was very helpful throughout the purchasing process. Communicated every step of the way.read more

Michael did a complete, professional job for us. First, he came to our house and. took 60 or more…read morephotos of my '55 Chevy Belair. With no contract (only verbal), he went ahead publicising the car. I did nothing. He did it all. The car stayed in my garage, Within six weeks he had a buyer for us from Gilroy. The buyer brought a flatbed trailer and a grocery bag of cash...directly to my bank where the three of us did business. Michael did the paperwork. I got my copies. Michael did the follow through. Everybody happy. Me, totally satisfied. G. Beaumont