If you are in the market for a new/used car this is the place to go. When it comes to cars, I know absolutely nothing which made me a walking target at most of the dealerships I visited. From the moment I entered the Rusnak Pasadena dealership I was treated with nothing short of superb customer service. I was immediately greeted by Taylor who then helped me from start to finish. He was extremely patient and took the time to understand exactly what I was looking for in a car. He found me my exact dream car at a very affordable price. I couldn't be happier with my purchase and the exceptional service provided to me by Taylor. read more

Just bought an Audi Q7 from Larry Gootkin at Rusnak Pasadena. Excellent experience, reasonable salesman despite an initial hiccup about whether the car was certified or not. Larry honored the certification. Also, Larry was very helpful with the car set up, he helped my pair my phone, went through all the dashboard features, etc. I would definitely go back to Rusnak Pasadena. read more

Thank you guys for making my car buying experience so easy. I couldn't recommend or praise the service I got from Matt and Ivan any more. Thank you for helping me and treating me like a human being -- silly thing to say but it really goes a long way after dealing with other dealerships! For the Yelpers...I had gotten in a car accident and my car was totaled. I got the insurance money for a new car and wanted to buy a car outright and not bother with financing. I quickly discovered that those words are not what dealerships want to hear. After going to various Toyota and Honda dealerships to purchase a Certified Preowned, I got so fed up with salesman trying to convince me not to purchase my car without financing. Finally, I found a used Prius at Rusnak. I was kinda weary bc it wasn't a CPO but the car was in pristine condition and drove beautifully. It was in better condition and had less miles than all the other cars I had tested, Matt and Ivan gave me a deal on it that was fair (amazing deal for me compared to what I was getting from the other dealers) and on top of that they gave me no pressure to finance when I told them I wanted to buy the car outright. Thank you guys so much. If I ever make enough money to buy a new Audi, I know who I'm going to. read more

Thanks to Tez Chu and his wonderful service and vast knowledge about Audi, I am now a proud new owner of an Audi A3 purchased in December! I will certainly have Tez help me or anyone I know with their next Audi. Thanks again!! read more

Go see George Pau if you're in the market for an Audi. We just got done leasing a new A4 and couldn't be happier. George is friendly and knowledgeable and concerned with getting you a good deal in a quick and efficient time frame. Can't recommend high enough, go see George! read more

This dealership was very helpful. I worked with Matt Dowley and he was very knowledgeable and wanted to make sure that not only I had the perfect car but that I was happy as well. I highly recommend his service and I am grateful everything went smoothly. Thanks for everything! read more

Audi Pasadena - Car Dealers Near Me - Pasadena, California

Leased a Q5 here last week. Rick Torres is our sales rep and he's very friendly, patient, and professional. He helped us close the deal at a reasonable price. Thanks! read more

I had the best customer service experience at Rusnak Audi Pasadena. If it weren't for Chris Sy, I would have had no idea what to look for. Chris' extensive knowledge of Audi's really made my car shopping experience so much easier and more enjoyable. So glad I came here and I wouldn't have gone anywhere else. I love my new Audi! read more

Let me preface that I have had an Audi since high school, so have experienced plenty of Audi dealerships and service departments. I currently am on my 6th and 7th Audis and am also on my best Service Coordinator, Johnny Borja. As Audi owners, we know that through the years and across dealerships, the level of service varies dramatically. With that being said, Audi's post service phone calls have dramatically increased the level of service across the board. However, I have yet to find anyone that comes close the the level of knowledge, customer service and genuine care that Johnny exhibits. He will go out of his way to make sure you receive your car as quickly as possible and as inexpensively as possible. As one of my Audis is on an extended warranty, Johnny will always make sure everything that can be covered is covered and will even double check with the adjuster if they deny coverage on something that he thinks should be covered. With my Audi that is covered, he is honest and fair with estimates and advice. And even though I know I am just one of hundreds of his customers he really gives you personal service. In fact the one time that I had scheduled to bring my car in and Johnny was out sick, after waiting around for his replacement to help me, I told them I would reschedule when Johnny was back. It is apparent that he goes beyond what is the norm at Rusnak to make the service experience as pleasurable as a service experience can be. I split my time between Northern Cal and So Cal and will always plan ahead so that I can service my cars at Rusnak instead of in Marin, only because of Johnny's expertise. read more

Recently just bought an Audi A3 here. Alex's service was impeccable. I will always come back here to buy my cars!!

Today I bought one A5 from Rusnak，dealer name is Ernnie Chan，so nice service and instruction，he really respect customer and give me better suggestions，recommend guys could talk with him！ read more

We planned to go to this dealership on Friday and told Cesar Zavala that we would be in Friday. At dinner, the wife says let's go look at it now. After some research, this dealership had the most and nicest certified pre owned Audi's. So I'm thinking it's 6:30 pm and it's Wednesday and I already told him Friday.... Cesar has to be gone for the day. Mind you, never met him, just talked on the phone. I call and I can tell he's driving, I ask him if he's at the dealership and he says no, but I can go back. He says come in. We make the 40 minute drive to Pasadena and we test drive the car and LOVE it. The color and options were what we wanted and worked with them to get the A5. Cesar was amazing to work with, I'd buy another car from him. The whole staff there was very friendly and easy to work with. Great Job Rusnak Audi and more importantly, thanks Cesar!!! read more

Thanks to Tez Chu and Larry Gootkin. Wonderful service and vast knowledge about Audi. I went to three different Audi dealer, I got best deal from "Rusnak Audi" Thanks again!! read more

My wife and I were in the market for an SUV recently. Being "measure twice, cut once" people, we thoroughly researched our options online and then spent two days test-driving upwards of 20 SUV's. So many of the sales associates we met lacked real salesmanship - low enthusiasm and not even basic knowledge of the cars they were (purportedly) trying to sell, as demonstrated by an inability to answer our questions or giving us answers that were obviously false. Even worse, some salesmen became visibly irritated and rather dismissive when we let them know we were not going to buy a car on the spot. At Rusnak Audi, my wife and I were assisted by Matthew Dowley, who stood head-and-shoulders above all of the other salesmen we dealt with. Matt was, at all times, friendly, sincere, attentive, enthusiastic, and extremely knowledgeable; this is a sales associate who has clearly made a point of being an expert on the cars he sells. We spent hours with Matt checking to make sure we picked out the car that was right for us and he was always gracious with his time and guidance. Most of all, Matt made it clear to us that our making the purchase that was right for us was just as important to him as his making the sale. If you are in the market for an Audi, you should definitely go to Rusnak Audi. Be sure to ask for Matthew Dowley for assistance :) read more

I only wish I had to buy a car every year, so I could keep dealing with Larry Gootkin. It's always a scary prospect, when I think of having to go out and buy a car. This time it was a dream. I told Larry exactly what type of Audi I was looking for and which features I expected in my Audi. I had very specific requests. Larry got right on it. He worked tirelessly and was in constant communication with me, as he found cars he thought I would be interested in. He was so nice, honest, knowledgeable, followed up on all my calls and I felt completely taken care of and secure. Larry found me exactly what I was looking for which no one else could, and at an exceptional price. It was shocking! The whole experience was a pleasure. I highly recommend Larry and the team at Rusnak/Pasadena. Do yourselves a favor. Don't bother going anywhere else. Save yourself the misery. Buying a car should be a good experience...not feel like you're having your teeth pulled. Thank you SO SO MUCH Larry!!! read more

I leased an Audi Q5, it was a real hassle to get the color I wanted, then the skylight shattered from the cold (turns out this was a known issue that year) and it took them over 6 weeks to get the skylight fixed, and even then it rattled. Bad experience from start to finish at Rusnak Pasadena. The only bright spot is Johnny in service, very nice, attentive person, but even then they charged me over $700 for a brake job the car probably didn't need. read more

My car needed its standard service, and there was something weird going on with the MMI system that I wanted to have checked out. I did a little research, and decided to go to the Pasadena dealership. I was able to set up an appointment with Egan for the next day. Unfortunately, they're only open M-F, but they do have 7am-7pm hours and that helps. I arrived at 7am, filled out the paperwork, described the issues I wanted checked, and picked up a free loaner vehicle (Q5). I was out in 20 minutes and on my way to work. The service was completed by mid-afternoon, but the MMI issue took some further investigating. I kept the loaner for another day, no hassle. By the next day they had identified the issue and quoted a reasonable price. I called around to a few other places to check for better rates; Rusnak is comparable or slightly better than the other dealers I called. I accepted the charge, and the car was finished that day. I picked it up on my way home (helpful 7pm close time!) and all was good. They threw in a car wash too. read more

Purchased an A5 and for a floor mat/sim card was a nightmare dealing with them. I gave up and...won't be using this dealer ever. Stay away.!!!! Make long story short....drove away and, didn't noticed that the driver side mat was missing and the agent promised to mail the sim card. It's been over a month and still...don't have it. Actual email from him: Good morning. Yes I will send you those items right away. What is the best address for you to receive these items? I hope you're loving your new Audi A5! Sincerely, Cesar STAY AWAY......................... read more

It was my best car buying experience ever, Larry Gootkin is knowledgeable about the car and thorough with financing. He made buying a car easy..... read more

Got my last two Audi's here and happy to say I wouldn't go anywhere else. Always quick to follow up and service is solid. Also had a great experience getting into the new 2017 A4 thanks to Matt Dowley. Cheers! read more

I'm pretty surprised by all these less than stellar reviews - my sister and I had an amazing & painless car leasing experience with Ivan! There is no doubt in my mind that he is an invaluable asset to Rusnak Audi. We had shopped around previously with several other dealers and Ivan was incredibly responsive, honest & helpful. We felt no pressure whatsoever and it truly was the best car buying/releasing experience. My sister was undecided between the A4 Premium or Premium Plus package and we did not feel any type of pressure to go one way or another. He was informative and presented her with all the necessary details to make an informed decision. In the end, she decided on the Premium Plus package and we feel really happy that we worked with Ivan!! Thank you so much! I will definitely highly recommend him to any friends/family looking for an Audi. We plan to come back to him in 3 years when it's time for our new leases. read more

Jacob and Michael made leasing my new A4 as smooth as possible. Highly recommend going to them.

Rusnak Audi is now officially my go-to Audi dealer for buying a car AND service! My earlier review was for the service department only, but I just recently traded-in my older Audi for a brand new one. Place can use some love to update the look and feel, but the service is 5 star, top notch. Danny Ranft was my sales guy. I had an appointment, but he ended up helping me. A very pleasant German young man, not pushy but felt very sincere. Ask for Danny if you are looking to buy a car, and Johnny for service! read more

If you want a hassle free, no BS car buying experience, please call Tez Chu. I was able to get in contact with Tez via the Costco auto program and it was the best decision I could of made. Not only did I get the best price in town, I got a first class car buying experience as well. My husband and I are overwhelmingly happy with our new 2016 A6 and the outstanding customer service that Tez provided. read more

Just bought a new Q5 here and worked with Larry Gootkin. Had an awesome experience and loving my new ride!

Very happy with the service. I've been going to my service advisor, Vince Stamegna, for 3 years now and I fully trust him. They are thorough with my A5 and I've always walked away happy and confident that my car is in good hands. If you have the service package, whenever you need to take your car in, there's complimentary rentals from the Enterprise (it's connected so it's super convenient- you're in and out within 10 minutes). Vince is on top of everything, knows what he's doing, and provides excellent service. read more

I never thought I would consider an Audi Andreas worked his ass off to get me a killer deal on a new A8L for my wife and an S8 for me I told him it was going to take a lot to get me out of my supercharged Jaguar X JL and he did exactly that went above and beyond to get me the right deal. The Jaguar is a very sexy car and you get compliments everywhere you go however in the end I'm in a faster car with better gas mileage and more technology so I'm happy. read more

After doing some shopping around I finally got my Audi A6 from this dealership, thanks to Alex Sirani for making the deal that I wanted to happen. If anyone is looking to get a car from here I recommend to see Alex Sirani. He is very friendly and negotiable on making the deal to happen. read more

Vince is an amazing service writer. He has been taking care of my Audis for 5 years now. Even though we moved 40+ miles away, my wife and I continue to make the trip to Pasadena for service. Vince exceeds our expectations with every visit. He is truly outer trusted advisor for anything related to our vehicles. read more

Call and ask for Jacob Wright. Period. I buy and sell cars every year or two (not a wise fiscal decision but we all have our vices), have dealt with the normal terrible car salesfolk (including there in the past) and Jacob is the exception. Truly. He's a car enthusiast, articulate, no nonsense, honest (shocking I know!) and just an all around good guy. The opposite of just about everyone else I've dealt with in this industry. When I told him I was contemplating a different color they didn't have and would have had me buy the car at a different dealer (they couldn't swap), he said "you've got to pick the car that you're going to be happy with for the 3+ years", rather than trying to sell me on the virtues of the car they had on their lot. Timely follow up but not pushy. No BS. They matched the most aggressive terms I found by cross shopping across 5 dealers locally. They even honored a mistake they made in finance and ate the difference. Being a finance guy I asked them to walk through in detail each and every term, show me the math, etc. which Nick his manager did patiently. Happy car shopping! And ask for Jacob... read more

Cesar Zavala helped me today with my Audi lease. He was extremely professional, friendly and easy going. At no time did I feel pressured to make a decision. Mr. Metts and Mr. Najar also helped with process and they were just as professional and easy going. The overall process was effortless and enjoyable. A big thanks to Cesar and everyone else at Rusank for making my experience pleasant. read more

Had a greatttttt experience at rusnak Audi thanks to Alex. He made us feel super comfortable with his amazing customer service skills. Super happy with the purchase of our Q5. Will highly recommend him to anyone thinking of purchasing an Audi. read more

Took my car in for tire replacement and everything went pretty smoothly. No major issues, the advisor was friendly and the tire was changed in a few hours. No real problem since I was able to get a ride back to my office with a co-worker. They called to let me know it was done and offered to pick me up. The tire was under warranty so I can't really speak on the cost of the service. read more

I am happy to report that Rusnak Audi has renewed my faith in the dealership and service department. Working with Matt Dowley and Henry Perez to get my Q5 back in shape has been a pleasure! Matt is friendly, courteous and professional. Henry listened to my concerns and helped me get the issue resolved with little added stress. I would recommend this dealership and service department to friends and family. read more

Thanks to Cesar Zavala for assisting me purchase my vehicle. Cesar and the Rusnak Audi of Pasadena team (including Jamshid) were very professional, organized, knowledgeable, friendly, & made the car buying process enjoyable. Before visiting Rusnak Audi, I visited other Audi dealerships around SoCal and none was as professional as this dealership. Cesar had all the vehicles I wanted to test drive ready when I arrived. He did a thorough walkthrough of the vehicle from beginning to the end, even when the dealership was closing for the day. Didn't feel rushed or pressured. Very satisfied with my purchase. Thank you again! read more

I just leased a new car from from Rusnak Audi and was completely overwhelmed by the excellent service and attention I received. Everyone was extremely helpful. Alex Sirani showed me several models, and answered my numerous questions while I made my decision. He was extremely patient and courteous with me as I weighed the pros and cons of each model we sat in. I had a bad experience at a different dealership years ago that made me dread car buying, but Alex wasn't like that at all. He was very honest, helpful and polite from the moment I walked in the door. I can't say enough about Alex's positive attitude and excellent customer service. After all was worked out Jamshid Nejad helped me through the paperwork, with a smile. He was also very pleasant and courteous. My entire experience at Rusnak Audi was amazing, thanks to these two gentleman. Thank you Alex and Jamshid! read more

I've gotten at least 6 cars now from Arbi and he's been the best to work with. He's very polite and accommodating and isn't like a lot of salesman I've met. You should definitely check him out the next time you head over to Audi read more

I once heard from a patient that she dreaded more visiting a car dealer than going to a dentist for root canal, however, John Edward totally changed that perceptive, everything from the beginning to the car delivery was smooth and pleasant, and I love the audi A4 stick I got! I was a bit surprised to see so many neg reviews here, I hope the dealership can do something about it because I do want to refer friends John and hopefully that're not driven away by the neg reviews. read more

I was recently in the market to factory order a limited edition Audi with unique individual program options. I looked/called around quite a bit to find an Audi dealer that could handle my order and was greatly disappointed by the local Orange County Dealers. The local dealers acted like I was speaking a foreign language and would run around like chickens with their heads cut off even when I asked the supervisors and managers in person if they could assist me. I finally came across Rusnak Audi and was immediately connected to Andreas Treutler their Corporate Sales & Fleet Manager. He knew exactly what I was asking about and was very professional and prompt in assisting me with my order. I was more than willing to go all the way to Pasadena from South Orange County once I knew I had finally found a dealer with the expertise and experience to handle more than just a current inventory sales pitch. My order was promptly made and I was in my brand new Audi fresh off the assembly line in no time! He and the rest of the staff at Rusnak Audi were very knowledgeable and a pleasure to work with and I wouldn't think twice to travel all the way back up there for my next Audi purchase. read more

Just bought an A5 and the process couldn't have be smoother! Yoda Mojedi (yes that's his real name!) helped me find a great used A5 with low mileage and in just over an hour I was leaving the dealership in my sick new ride. Even days after when I had questions they have been very patient to help me setup my blu-tooth and car garage remote. I'm definitely coming back for my next Audi. read more