I just wanted to take a moment to say how much we are enjoying our new Audi A6 3.2 Sedan. The salesman that I wanted to single out for our praise is Alex Sirani. He really helped throughout the entire process. He was informative, well versed in his knowledge of the product (the A6 and all vehicles in the A6 category) and very dedicated to our happiness and satisfaction. Although we were that there were many dealerships that we could do business with during our purchase, we stayed with Alex and Alex served us well. We were particularly impressed with the fact that he was willing to travel to Miramar, CA to retrieve our car. The other item that we felt good about was that Alex, after driving all the way to San Diego, stayed with us for an extra 2 hours to explain the inter workings of the car so my wife could get at least familiar with the controls as a start. We appreciate these extras. On Friday Sept. 3rd, we were talking with a couple that had their car totaled and were in the market for an Audi A7. Although I was very tempted to refer them to Alex, I understood that they were already engaged with a salesperson from the Rusnak Westlake office and I did not feel that it was right to interfere with that transaction. But if it had come up where a referral was needed, I will definately refer people to Alex Sirani. read more

I bought my 2010 A4 from Rusnak in June 2010 and had a great experience with the sales team then. Since then, I've been taking my car to the service department at Rusnak for it's routine maintenance. This week I took the A4 in, and decided to take a look around the showroom before heading home. I love doing this at Rusnak, as the sales staff never pressures you but are always available and ready to help with any questions. While looking around, I had the pleasure of meeting Yoda. After talking to him a bit about some of the cars and my taste, he had a car he wanted to show me. We went on a great test drive in a 2013 S4. There was absolutely no sales pressure during the drive or returning to the dealership. With that said, I was in love with the car and had to have it! Yoda was EXTREMELY helpful through every step of the process and got me the deal I was looking for on the car. This was our second car from Rusnak, and likely won't be our last! *Had to update this to mention Ray in finance. Never had such a smooth process closing out a deal. Thanks! read more

I love going to Rusnak Audi because whenever I bring my car in I get to wander around the Bentley and Porsche showrooms! A man can dream, can't he? I bought my A4 Avant here in '09 and have always had a positive experience. Now, a few years into servicing my car here, the 5 stars are still there. Larry Vena is the service agent I ALWAYS go to. He is always pleasant and a great guy. He recommends services that should be done, had a windshield guy at the ready when I drove in from Arizona with a cracked windshield....Red Rock country you know.... and he calls with updates on the service. Obviously he is backed-up by great mechanics since I've never had to bring my car back after getting work done. Are there things that Rusnak could improve? Sure. Since I don't live or work close I always need a loaner car, which the very nice people at Enterprise supply right there at the dealer and Rusnak picks up the tab. (Insurance is paid by you) I just wish Enterprise had a better selection of cars. Since I'm used to driving an Audi with all it's tight steering and sportiness, it's unsettling getting into and driving away in a Chevy! Overall though, I will return to Rusnak Audi and Mr. Vena when I'm ready to upgrade my Avant......Hmmmm, Audi, Porsche, Bentley....Hard to decide. read more

Just leased a new A5 from Beshoy, Internet Director at this dealership. I'm telling you, Beshoy goes above and beyond to take care of his customers (or at least me for sure). This guy is amazing. I usually don't write reviews on yelp unless they are exceptional, but I had to write a review as the experience with Beshoy was beyond exceptional. My car search process started about a month ago using carwoo.com and Beshoy was one of the first one to get back to me. Throughout the time I was in the market, when I had questions, I reached out to Beshoy, and he is the most responsive person out there. Very patient, knowledgeable, extremely professional, never pushy, just can't think of all the good things about him at this moment. I just don't like to deal with salesmen that keep saying "we will not lose a customer over pricing, just come on over to the dealership and we'll get you into a new car". I did contact all Audi dealerships near my area to shop around and that was the message I got from all salesmen I dealt with. I just don't like to go into the dealership not knowing what the best offer is. Unlike these typical car sale people, Beshoy was upfront with pricing, disclosed all the fees and charges and negotiated over e-mails. I think I actually got an unusually low pricing on my car (based on my research on truecar.com and edmunds.com). I had some unforeseen issues that needed to be taken care of during the lease process (not because of Beshoy's), and he spent so much time trying to resolve that issue and I am sure he lost money on this deal considering all the time he spent on my deal, but he has my respect and my loyalty now. Can't really compliment on the facility as the parking is somewhat inconvenient (small parking lot or you would have to park on the street), but Beshoy made all that up and I definitely will refer him to my friends and families and also return when I am in a need for another car. Such a professional guy. He changed my perception of the car salesmen. Highly recommended. read more

Let's face it - Audis are great cars that sell themselves. What differentiates Rusnak from other dealerships is they provide a fantastic customer experience in its service department. Always on-time, always clean, always fixed correctly the first time! read more

Just got a beautiful CPO Q5 and love it. My sales reps were amazing! It took me 3 months to make up my mind, and they patiently took me on several test drives in different models, and did not pressure me when I didn't take anything. Their patience paid off when I finally purchased, and even after the sale closed they are courteous and go out of their way to assist me with odds and ends. Such refreshingly outstanding service! read more

I don't leave much reviews but when I receive stellar service, I feel obligated to share more experience so others may experience something similar. A little bit of history: I've been purchasing and leasing 6 Audis from Rusnak Audi in Pasadena, starting back in 2004. My wife takes care of our finances at home but I chose to take over in regards to our vehicles; mind you, I truly "wheel and deal" for vehicles that I feel I can fit into our budget. My wife and I are public school educators in California to give you a general idea of our financial position, and live near the Palm Springs area in Southern California. I have been leasing a Mercedes ML 350 since 2005 where we previously leased over 3 SUVs of the Mercedes brand. We are also going on our 6th Audi within the same time frame. I've scoped out numerous dealerships and have learned a lot about the perks of leasing and the goals of different dealerships. When dealerships won't even discuss or propose deals over the phone or email, I feel they are not considerate of everyone else's precious time, especially those with younger children within the family. I've sat down at a couple of dealerships because they told me the deal was too good to be discussed over the phone. Boy, was I fooled. They make you wait when they run back and forth from their management team. After you invested 3-4 hours, psychologically, you just want to get it over with and I am tempted to sign whatever deal they finally give you, simply from being mentally exhausted...NO THANK YOU! 2014 experience with Ivan L.: Back in March, I simply stopped by Rusnak Audi with our 2012 Audi A4, to simply window shop. When I was viewing a sporty 2014 A6 with a difference MSRP of $13,000, Ivan quickly informed Ephrem(manager) that I really liked the A6. He quickly walked over and said, "I can get you in this car that is $13,000 more expensive than your current A4, with the same payments you are already paying, for a few thousand more toward the down payment." I quickly did the math and realized it was a steal! I even bargained some more money to save a few hundred dollars. Plus, they bought my A4 I was "leasing" not "owning" where part of my equity went toward the down payment! My 2012 A4 lease still had 8 months left, but they didn't care! They just wanted to buy my car and lease me another one! So no on to our new adventure: Our 2012 Mercedes ML350 lease was ending in a month. Mercedes couldn't make the numbers match our budget. I was also turned off by basic sales pitches, so I decided to email Ivan about my situation and this is what he did: -Ivan had his Audi dealership purchase my 2012 Mercedes ML350(yes, I had equity to help pay for 2015 Q7 down payment) -Ivan drove our new Audi Q7 to our house(80 miles away), did paperwork within 30 minutes (Everyone cannot expect this treatment, but worked it into our deal) -Ivan drove our ML350 that his dealership just purchased from us back to his dealership at 8pm from our house. I didn't have to drive anywhere to make the deal! Don't get me wrong, we truly do love our previous Mercedes SUVs, but couldn't settle on a deal that I felt would meet our budget nor our expectations with a "fair" deal after crunching numbers and comparing previous deals I have had. Ivan sold(lease) a Q7 with an MSRP of about $6k more than our 2012 ML, while only putting a little more money for the down payment. No other dealer could touch this deal. If this isn't superb service and treatment, then honestly, I don't know what is. My family truly thanks Rusnak Pasadena for keeping us in the Rusnak family. Written with gratitude, The Lin Family read more

Amazing Audi Service!! Just moved to SoCal this month so when I damaged the front suspension of my 2012 Q5 (on day 2 of arriving in Pasadena), I was apprehensive about finding a credible, honest service center since I was totally new to the area. What could have been a very bad experience turned out to be the exact opposite. I was blown away by the superior level of professionalism, communication and service provided by Rusnak Audi and Service Advisor Johnny Borja. After hitting a curb with the front wheel, what was initially thought to simply be a front end alignment to correct the suspension turned out to be major damage to the control arms, tie rods and wheel. The damage was extensive enough that I decided to submit a claim to my insurance provider to cover the costs. Johnny did everything he could to ensure that the insurance adjuster understood the extent of the damage and subsequent repairs required. When the initial insurance estimate came in lower than the costs to repair, Johnny again went to bat for me and submitted additional evidence to support the costs resulting in full insurance coverage for the repairs!! He made sure that the quality of the repairs restored my vehicle to like new condition, including the workmanship of the third party wheel repair service provider. My Q5 drives like it just came off the show room floor. After dealing with insurance, ordering parts, resolving disputes and making repairs, the whole process ended up taking over two weeks (argh!). But to top it all off, the '1 day' Audi A3 courtesy vehicle provided by Johnny and Service Manager Ken Renault was extended for the entire time to complete the repair at no cost to me. Pretty amazing. Thanks Johnny and Ken. Rusnak Audi just gained a new lifetime customer!!! read more

I had the most amazing experience recently at Rusnak Audi with Kyriakos Koniotis or "Koni". I had never leased a car before, only bought in the past, so I was a little hesitant and nervous about the entire situation. However, Koni was so helpful, so accommodating, and really helped to find a model and negotiate a price that would work within my budget for a 3 year lease. I would highly recommend Rusnak, and ESPECIALLY Koni to anyone who is looking for an Audi lease or purchase. They/he will handle you with kid gloves, and really do their best to make you a good offer. You feel as though you are a top priority with them, and that they care about you as a customer and as an individual. They are truly customer service oriented, and I cannot recommend them more highly. Ask for Koni if you happen upon Rusnak's Audi dealership, and I promise that you won't regret it! read more

Daniel Allen is incredible to work with. This is my 3rd Audi from Rusnak and I could not give them a higher recommendation. Great people super, professional. Thanks for everything!! read more

Great experience at Rusnak Audi with Alex Sirani!! I told him what was important to me in a car, and I left the same day with that exact car. He walked me through the entire process and took the time to explain every aspect of my car. For a seamless purchasing experience, definitely ask for Alex Sirani. I also want to mention Barby Mates in Finance. Thanks for taking the time to explain all of my options. Very much appreciated!! read more

Went in for repair and came out with a newer Audi, all thanks to Mr. Rick. He is so pleasant and personable along with all others at Rusnak Audi Pasadena. I love the car I have now. Thank you! read more

Came all the way from Riverside to purchase a Q5 from George Pau. Great deal and service. Super happy. Thanks

We purchased a car sight unseen from this dealer and had it shipped cross country to Atlanta. Our salesperson was Ricardo Torres. Rick followed up with every request for photos and records and was instrumental in getting the deal taken care of timely and most importantly how we wanted it done. read more

I recently purchased an Audi A8L from Rusnak Audi. My experience could not have been any better. Thanks to Jared Newmeyer, I got the car of my dreams. I had been searching for just the right car with certain details. Jared kept an eye out for me and was able to find exactly what I was looking for. His effort and diligence were like no other salesman I had encountered. From the manager to the finance department, my transaction could not have gone smoother. I highly recommend this dealership. If you want a great car shopping experience, make sure you ask for Jared. read more

I brought my car for service at Rusnak in Pasadena and the service advisor, Johnny Borja just gave me the best welcome and prompt service. He made me feel at home and really explained everything in detail. He offered free car rental and also called back right after the car was car washed and ready. What a great guy. read more

There is nothing about Rusnak Audi Pasadena which I do not love. We have bought Audis and MBZs from them for years, and the place seems only to prove an increasingly supurb experience - this from someone who hates to change cars. Danny in Sales was available, helpful and pleasant, and Henry in Service is always accessible, patient, forthcoming. The amazing experience this time was that Danny took time to look on line and to painstakingly measure my Audi in order to fit a gigantic dog crate in the rear. When it arrived, Erwin, the tech guy, was cheerful and knowledgeable as he helped unpack the crate - and painstakingly assembeled it - while wearing a white shirt and tie! What a team - Can't beat this place for going the extra mile! read more

I walked into Rusnak Pasadena Audi knowing from my last car buying experience to expect excellent customer service; this time around was exceptional. I had a lot of questions on my test drive with Jared, he was patient and incredibly knowledgeable addressing each and every one of them. When I finally made up my mind and returned to purchase my new S5, Koni was there to walk me through the entire process. He was friendly but never pushy, he addressed my concerns, and made the whole car buying experience hassle free. Arranging for Daniel the tech specialist to show me all the bells and whistles of my new ride was the icing on the cake! I can't recommend them highly enough and I know where I'll be going to get my next Audi when the time comes! read more

This is why I, and I am sure others, hate dealing with car dealerships. You can never enjoy what should be a pleasurable and exciting event. I found a used vehicle online that interested me. I sent an inquiry and was first contacted by Jacob Wright. He answered a couple general questions but then when I had a few more questions regarding how a transaction might occur, I did not hear back from him. I sent another message and was contacted by Yalonda Conrad, she at first was fine in answering questions generally about the vehicle but when it came down to price as it always does we entered the "Let the games begin" stage. I of course asked what they could do in terms of the price. I cited a very similar vehicle that had just been at another dealership which sold for around a certain price but had less miles on it. So I explained I did not want to spend more than that for sure. But asked that we don't waste time and if they could just give me a number, I could discuss it with my wife and decide if that was acceptable. In that communication I tried to convey my mindset and why I was asking for what I was asking. I received no reply. So the next day I sent a text asking if Yalonda had spoken to her manager and had a number for me. What I got back was: "Hi ____, Our preferred selling price is posted online. If you do not wish to counter, we accept that." Really? They had stated a price and I explained exactly why I did not feel comfortable with that number. So what I get is no answer and then a dismissive text? This is what bothers me about this dealer and many in general. They know exactly what their numbers are and so I get that they want to make as much out of you as possible but really these games of just making you guess about what is the true circumstance and cost is just ridiculous. Then they want you to feel bad about asking. Sorry but at that point I just had to give some unrealistic offer because they did not want to be serious with me, so why should I give anything away to them? They of course reply with "we don't accept your offer" (no kidding Sherlock) and just send me back basically the first offer they had given to me, saying "if we are at an impasse sorry and good luck in your search". Honestly I probably at that point would not want to buy it from them, since I now have questions about the integrity of the operation and would just be worried how they were trying to shaft me. In reality we just purchased a brand new Q7 from another dealer and that experience was smooth and painless. I just contacted Rusnak because they had a used vehicle I was interested in. I guess I will never do that again. I know that these are businesses and they need to make money. I am not against that but I also would like to not feel like I am just getting milked for as much as they can get from me. I know they will say that they searched and their car was competitive but I have been watching this particular model for awhile and I was not necessarily asking for something outlandish...I only did that once I felt I was not getting straight answers from them. It was a nice car but there are a lot of cars out there and I, and really no one should have to put up with poor treatment, especially when they are going to be spending a lot of money. read more

I was looking to purchase an Audi and went Rusnak. We were very impressed by the facilities and our Sales Rep, David Carter. He was very helpful, friendly and professional. If you are looking to purchase an Audi, I would highly recommend you check them out. read more

I had a fantastic experience with Chen and Joseph - I drove off the lot same day with ease. I would recommend Rusnak Audi and highly recommend Chen. Great experience! read more

Excellent car buying experience. Our salesperson, Taylor Baffert, was great. He was knowledgeable, friendly and took care of everything we needed. Steve in finance was also great to work with - he made the process very easy. Overall a great experience purchasing my new Audi. We definitely recommend Taylor, Steve and Rusnak Audi. read more

Larry Gootkin was sensational. Made a potentially painful process a breeze. Thanks to all at Rusnak for a great experience.

I recently brought in my 2017 Audi A6 for its complimentary 10k mile service and windshield replacement. Vince Stamegna did a brilliant job keeping me up-to-date on my vehicle...I felt confident my car was in good hands and my car was ready on time. Well done Vince! read more

I got 45,000 mile service at this shop. It started fine with friendly staff with round trip Uber rides. However, the staff failed to give me my key back when I picked up my vehicle. I had my own key so I was able to drive and realized this...Then, I immediately returned to the shop and reminded them they forgot to give my key back. After that moments everything went wrong. First, multiple staff asked me whether I was sure I have two sets of keys with me or not. Second, they start accusing me I didn't go home and left without a key. Third, I was waiting outside for over 30 mins. No sign of management trying to resolve this issue. After around 40 mins later, I went inside the office and asked for the estimate of return of the staff who returned the car to me. Then I was informed he found my key in his car. Another 10 minutes later I requested speaking to the manager. Again, the manager gave me excuses of why this happen. All I wanted hear was sincere apology from him wasting my time and false accusation from his staff. Nope. I did not get that. He kept saying they never had this issue before. There was another customer complaining for waiting service advisor. This place sucks. read more

I had an appointment for 7:15am. While another client arrived earlier than his scheduled appointment, I did have to wait, but it was a painless process and I was in and out. I picked up my car that afternoon and she was washed, vacuumed and everything was great. Jason made it so easy. read more

Really this place acts like they don't want the business. My 2015 Audi developed an expensive electronic problem. I dropped it off for assessment. They DID kindly give me a rental car--though when I got to the rental place the Rusnak service rep had NOT given me the correct paperwork!!! The service rep finally called and told me the repair cost. I asked if he would give me a few minutes to think about it. After that I could NEVER get him to respond to my calls or texts. My husband finally called Rusnak Audi sales at about 10:30am to say we would just want to lease a new 2019 Audi and turn over the 2015 with the electronic transmission problem. The receptionist said the sales manager or rep would call him back. EVEN BY 3:00pm THEY STILL DIDN'T CALL. We just called a tow company and had the car towed to Downtown Audi ($200 cost) but it was well worth it --Downtown Audi of LA worked with us immediately and by 7:30 that night we had leased a new Audi!!! Rusnak is just incompetent. Really disappointing! read more

I've been a Rusnak Audi customer for years. Sometime over the 18 months something major changed in the Audi portion of the dealership. There service went from excellent to crappy. Their service advisors are cranky and unreliable. They used to be very friendly and professional but no longer. You have to call weeks in advance for an appointment now so it's like a factory setting where you are herded in and out. I've been told the Rusnak children now run the company and they clearly do not hold the same values as their father who believed service is the cornerstone of success and a long term relationship. This is my last Rusnak car EVER. Do yourself a favor and shop elsewhere. read more

Wow I would give 0 stars if I could!!! My husband is looking for a new A4. The sales creep wouldn't even walk us down the showroom to see their A4 on the floor without rolling his eyes. He sat us down at his desk and was just clanking away at his computer just trying to profile us. We look young so he probably assumed we weren't serious buyers. We were fine with that bc we had an exact idea of budget and didn't want to be up sold by this trashy salesman. When we asked for specifics he said it wasn't his job to help us shop around! If he actually showed us a car and TRIED to sell anything we might have fallen in love with a car and sign off on it that day. He was so rude and unprofessional! He didn't even provide contact information. We went to the Audi dealership in Santa Monica and bought the A4 right off the lot. The sales people there are a lot more accommodating. They brought tons of cars lined up for us to test drive. Pasadena is super ghetto with sleazy sharks! This might as well be a used car dealership! Don't come here! read more

We went to Rusnak Audi to test drive an A4 and Q5, We arrived around 3:30 and soon found that the cars with the options we wanted were not at the dealership. We were driven to a storage lot several miles away. For the next 45 minutes in 50 degree weather we waited for the salesman to locate the cars we wanted to see. (Keep in mind that this is Rusnak and we are buying a new Audi, not a Kia from Keyes). The A4 could not be located, so we drove the Q5 back to the dealership. When we got in the car, the salesman set the climate control to 62 degrees, while we are both freezing at this point from standing in the cold for 45 minutes. Once we got back to the dealership and negotiated a fair price, we waited in the unheated showroom for several hours before the paperwork was completed - hungry and cold. The coffee maker was broken as well. Not their fault, just say'n. 4 1/2 hours total time to buy a car and it was not an experience I expected from a high end dealership. To top it off, there was a presentation of gifts as a "welcome to the Rusnak family". Two keychains, and a box to keep the keys in. I suggest they do away with the gifts. It's just embarrassing. On the positive side, the staff was friendly, we are happy with the car, and the deal we got was competitive. read more

I walked in expecting to just get a feel for the lease options and was wonderfully surprised by the sales agent who took care of me. Arbi went out of his way to help me get the lease I wanted for the car I wanted. He was attentive, respectful and professional and just such a pleasant experience. Go see Arbi for your next Audi lease!!!! read more

Had an amazing experience at Rusnak Audi of Pasadena. Larry Gootkin helped me get my brand new Q7 and I LOVE it. The best customer service. He worked so hard to get me a great deal on a car that I love. I'm so happy. Everyone at the dealership was helpful and made sure my experience was positive. Wonderful customer service and a great deal on a great car. Definitely go see Larry if you are looking for an Audi! read more

What a wonderful experience! Pano, Daniel Allen and Koni have each done an impeccable job at providing outstanding customer service. Patient, helpful, attentive, punctual, and kind. Highly recommended. read more

Cesar Zavala helped me to get the Q7. He was very professional and courteous. When I emailed to request the price on the Q7, he called and answered my questions promptly. read more

This is the place to go if your looking for an Audi, I have been to dealerships around the area but none of them has the respect you would receive here. After my car got totaled by a hit and run driver I decided to get an Audi and they were helpful, patient, and understanding of the problems I was facing at the time. They have the best price around and they didn't have an attitude when we asked them an abundance of questions. Look for Ernnie Chan because he is so helpful along with his team helped me achieve the best price possible. read more

See all

I got the best deal with the best costumer service that you cant even imagine. This guy knows what he is doing on top of that he treats you like family!!! Adam you are awsome thank you very much hope doing you more business with you in the future!! If i coukd rate him 10 star i will!!! Thanks once again!! read more

Just got an A5 from them. Great service, honest deal, would send friends. From other reviews I am not sure if I am the exception but I love my car and the team was nice. read more

I had been to several previous Audi dealerships prior to Rusnak Pasadena seeking to lease an A4. Upon my arrival to Rusnak I was still very much confused with the myriad of options/models of the Audi A4. Immediately upon my arrival I was directed to the Rusnak's "A 4" specialist ( Andreas Treutler). What a great idea! A salesman who specializes in selling only the "A4's". Unlike the salesman at the other Audi dealerships, Andreas was well versed in all the intricate details and subtleties of the different A4 options/models. With some time and patience on Andreas' part I was able to determine what I really wanted and I never once felt pressured . So if you are in the market for an Audi I would recommend that you drop by and talk to one of Rusnak's "specialist". At the very least you will learn a lot about the model that interest you and you also might walk out the door with a good deal ( in my case Rusnak matched or beat 3 other Audi dealership's price). read more

Vince in their service department was a pleasure to work with. He saw me on time, helped me with my loaner car and I could tell he was genuine in wanting my vehicle fully repaired at the highest standard of service. read more

I am a bit perplexed to read all the disturbing negative reviews. We have been in business with Audi for only a few years; however, every encounter was always positive. This time around we had the pleasure of interacting with Beshoy Abdou. Our recent negotiations for an upgrade was handled entirely via email. Not only was Beshoy able to get us the deal that we wanted but also fulfilled the specifications of the vehicle we were looking for and it doesn't stop there... The vehicle of choice was not available on their lot, so one was acquired from San Diego on the very same day. Once the vehicle arrived, Beshoy made contact and we headed to the dealership. The vehicle was ready for us upon arrival and we were in and out in a couple of hours. The process in our opinion was quick and painless. Gladys Shelton, Finance Manager was also pleasant to work with. We knew what packages we wanted and there was no pressure to obtain additional ones. We cannot say enough great things about Beshoy. He most definitely exceeded our expectations. His follow through/response time is commendable. He is a great asset to Rusnak Audi of Pasadena. Thank you Beshoy! read more