The reason I post maybe go to this salon is because it really depends on how busy of a day it is. I moved to Baltimore and used to run around the area where this salon is located. I was excited to try it out because the salon looks very professional and has the Bb products I like to use. I went three times prior to my bad experience and had a great wash, haircut, and style; I even left with some products to replicate the style at home on my own. However, My last experience I had I made an online booking at 11 am about a month out from the date. I requested a personal day as I only get my hair cut around 3 times a year--which makes it a specialty experience for me. I received a call around 10:15 asking if I could come in later because they had double booked my time; even though I really wanted to get the haircut in the AM hours I wanted to be accommodating and agreed to come in for a 2:00 appointment time instead. When I got there, I had to wait until 2:30 in the tiny lobby area until finally my stylist said they would offer me a free deep conditioning as a result of me being accommodating. I was excited because hair health is really important to me and I made my way to the hair washing station. The young woman who was washing my hair was hyping up the hair masque she was saying I was going to get and explained thay it was a multistep process. The first being some kind of deep cleansing shampoo that supposedly gets out dead skin ...etc. She puts this on, I sit for 10 min, and rinses-- the next thing I know I'm being taken over to the stylist station. I am very shy when it comes to speaking up so I kind of had a *trust the process mentality. I was nervous not having had a real shampoo and conditioning, but I decided to trust the professionals. Next thing I knew, she cut my hair in 10 min time and then started to blow dry. At this point I knew my service was being rushed, and I should've said something, but I didn't. At the end I not only paid more for the service because "the price of products had gone up," built I had so much breakage as a result of the chemicals left in my hair. I struggled for a while deciding if I wanted to leave a review because I didn't want to mess up someone's career but I figured keeping it anonymous was a way I could at least warn future customers about my experience.
I have not gone back since.
I'm rating a 3 because I have had excellent service; unfortunately, this horrific service out weighed the experience of the former. read more