Ortega's has a reputation for making good chocolates, so I suspect the quality of the sweets far exceeds the customer service. I bought macrons and truffles and realized a few blocks after driving away that I had failed to receive the $10 in change I was due. I was back at the shop in less than 10 minutes and was told by a manager that the woman who had waited on me had left for a doctor's appointment. He promised to see if he was $10 over when he settled up at the end of the day and if so would leave it in an envelope for me to pick up. When I phoned the next day, I was told there was no envelope for me in the cash register and that the manager I had talked with had not come in that day. Manager #2 suggested I leave my phone number so he could call me when manager #1 reported in. No call came, so I called again on the third day and was told I'd be called if the $10 "turned up." Orgeta's obviously kept my $10, and they can keep their sweets and their lousy customer service as well; I certainly won't be coming back for more. read more