This location used to be a provider Verizon wireless store for a number of years but recently, it…read moreswitched to a regional chain of authorized stores, Cellular & More. I recently added my daughter's iPhone 5S to my plan. No problem. My ex-wife just dropped her iPhone into the toilet. Toast. I gave her an old phone and Cellular & More hooked her up pronto. Since 2011, the fine folks here treated me well and hooked me up with good quality smart phones (I am very happy with this second generation Motorola Droid Turbo 64 GB). Come here for good phones that work on a network (Verizon) that doesn't suck. Enjoy! -EBS

Amazingly good service from Wyatt who got me back into my account after I had been hacked.read more

I typically go to the Liberty AT&T store and didn't realize that one existing on Washtenaw.... All…read moreI needed was a sim card for my phone... when I walked in, the place was packed... every staff member was busy, but someone one of the staff members came and asked me what brought me in... I said I needed a sim card for my phone... the staff member took be to the UVerse area to be helped by the person there, was in and out of the store in less then 5 minutes! I was really surprised at how fast the whole thing took... this location is also a lot bigger then the one on Liberty and they have a separate room to experience UVerse... I guess I found my new AT&T Store!!!

BUYER BEWARE:!!! I am telling ALL my friends. Since switching (FIVE - 5 phone lines) from previous…read morecarrier (20 years at Verizon) based on false promises (aka lies) from sales associates we have experienced nothing but worse connection service (domestic and international) as well as dismissive and inconsistent customer service. I am waiting for a call back as I write. I doubt I'll ever get. Hellish initial switch logistics (phones were lost in the mail) & cumbersome setup on same (not better) with no opportunity to select phone options, phones leaves us as totally dissatisfied customers. Also we never received the reward gift cards we were promised. Ha! That was a HUGE LIE. Was Verizon more expensive? Yes. Was the service measurably better? Absolutely. Will we stay with AT&T- likely not. MORAL OF THE STORY: You get what you pay for. Ultimately AT&T will lose our $300+ per month business. Sincerely, Dr. Angela Marie Johnson

This place is my go-to for getting new screen protectors on cell phones and cases - they have all…read morethe sizes and the techs can get the screen protectors put on about 10x faster than I can -- without the bubbles. Prices are fair.

This is the third time I've been in to buy phones for my kids and I've always been taken care of I…read moredrive a great distance just to come to this shop because of how I am treated thanks a lot

I dropped into this Team Wireless store for help in transferring my phone from Comcast to Verizon…read more Jeremy P had a store full of customers and he handled it all. Each customer was treated with respect, kindness, and professionalism. I will return to this store if I ever need help with my mobile phone again. The service was top-notch!

I have been with 20/20 Communications since way back when they were called Ann Arbor Wireless…read more I dropped my previous cell phone carrier, because they kept "upgrading" and "servicing" their network in ways that caused my phone not to work at all, which isn't much of an upgrade. But I kept 20/20 Communications around, because their service is great, and they can write contracts with more than one cell carrier. I have a long history of beating up and breaking phones and 20/20 has done a great job of repairing and replacing my phones. My current Nextel i530 is about three years old, on paper anyway. But Every part of it has been replaced, except the plastic cover on the back (Got a new flip, an antenna, a battery and then something they called a "swap" wich included replacement of all the guts inside the phone). I understand I could get one of those plastic covers for $12, and then I would have a new phone. My contract included one free replacement battery, so when I mentioned one day that it didn't seem to be charging, they handed me a battery. They have all my contract information on file, so every time I walk into the store, they can pull up everything about my phone, what service it has had, and what it is capable of doing. They do a great job. This is the same company that is trying to install wall-to-wall wireless internet throughout the county, and I'm not as happy with it. Not only is their geographic progress less-than-impressive, but I found the Wi-fi itself disappointing. If you want to log on and use free internet, you have to provide them with a credit card number. (No, thanks.) They're hoping to sell you a higher level of service later, which is supposed to subsidize the free wireless service. Not only do I not want to pay for their services, but I am not going to start punching in credit card numbers every time I find a new wireless router that some guy has perched on the top shelf in his dorm room. How safe can that be? There are way too many free hotspots in restaurants and at the library. Where I live, we have Wireless Ypsilanti, which is doing a much better job of spreading free internet. The businesses downtown are paying for wireless service and keeping it open to the public, without any kind of pre-registration. Wireless Ypsi is a non-profit venture and the guys who operate it will service the routers for free, so it's a lot more progressive than 20/20 Wireless.

I thought I was getting fair customer service, regardless of the absent minded employees. Now I am…read moredisappointed and will not be back. I wanted to get the Motorola Droid so I called ahead to make sure that they had one in stock. The woman assured me that they did and I drove to the store with a friend who had one reserved. Turns out they "sold out" but she tried to get me to buy another phone. Not happy. She said they had more coming in on Thursday and they would call me. So Thursday comes and I call and she says that they sold out once again. I had received no call and she did not offer to special order one until I called on Thursday. Finally, tired of my current phone dying I "special ordered" one. This time I actually received a phone call and went to pick it up. Everything seemed to be fine with the phone until 6 days later (it was thanksgiving break so I didnt use my phone for a few days) when I found 51 pictures that I had not taken on my phone. There were also 2 videos that were not mine.

They even service iPhone. One time, I have a cracked screen on my phone,…read more I took it there & they changed the cover while I waited about 40 minutes. The place has all kinds of batteries & light bulbs.

They installed the wrong battery type in our van causing significant and repeat electrical issues…read more We needed an AGM battery. When we tried to return the battery, they said we bought the battery online so couldn't honor warranty even though receipt shows in store purchase. After fighting it, they said they could only give a $50 credit. They should have known better.

My 70+ yr old parents were having all sorts of trouble setting up an online account because they…read moredidn't have their 4 digit pin. Matthew at the Ann Arbor store location helped us achieve all the items on our checklist to set up new pin, auto pay, add authorized users, change contact info. The Verizon employee also added a veterans discount which wasn't on the plan before. My father showed his VA card or you can show if it's on your driver's license. Getting a new pin set up is free. But there is a $30 fee if you have them assist with all that we have mentioned above. It was worth it as the process can take longer w senior citizens. Matthew showed amazing patience and we greatly appreciate his assistance.

I went int to drop off a phone that I was trading in for a new one. I was told I had to check in…read moreand wait in line, which I did and was told by the app that there was one customer in front of me. I stayed in that queue for an hour, by which time I'd left and cancelled Verizon's access to my phone. For all I know, I'm still on the wait list. This would be bad enough if it were a one-time experience. But it's about par for the course with Verizon. Every transaction with them is a nightmare. When my phone dies when I leave the country (which it did three trips in a row), it requires several hours on the phone with a representative to get it to work. When I cancelled a second number on my phone in hopes of getting it to work overseas, it again took several hour+ calls to do it - and then Verizon continued charging me for the cancelled number, which took even more time to resolve. Indeed, after leaving the store in frustration at not being able to drop off my phone, it took me three calls - one with an AI agent, one with a phone representative, and one with a chat representative to get a mailing label to send in my old phone. It almost seems like Verizon is trying hard to make the experience with them as awful as possible. If you have any other provider that has a signal where you live an work (which I sadly don't have), I recommend staying as far away from Verizon as possible!

There comes a time when you're going to suffer mishap with your cellphone no matter how careful you…read moreare in protecting it. My most recent one was very mind-boggling to say the least, and this came after downloading the newest iOS version to my iPhone and I couldn't get my device to boot-up. Likewise, I couldn't use the restore function either, which meant my phone was dead in the water, and I needed help fast! I knew I needed professional help, so after reading the reviews for "Ann Arbor iPhone & Macbook" on Yelp, I knew this was my first go to choice. I decided to drive down to Washington Street, rather than call on the telephone. I talked with Jack on the phone, and he came right over to look at my phone. After examining the patient, he decided to download the iOS update again, and reboot my phone. After that I was able to access my iCloud, and restore the phone back to normal. Jack does amazing work, and if I could give this review 10-stars I would. IMHO, Jack is really the "IPhone/Macbook Whisperer" and does a truly professional job all the way.

Helped me, gave me advice, was very prompt and knowledgeable. He's got a good location that easy to…read morewalk to, with a parking garage close by if you can't find street parking.

Got my phone fixed three weeks ago. My phone is now glitching. They say they can't do nothing about…read moreit cause the repair guy is out of the country and they don't know how long he's going to be gone for. Don't waste your money. This place is trash. I would give it no stars if I could.

From the owner: Cell phone sales, prepaid phones and no contract phones. Cell phone accessories, cell phone bill…read morepayment.

Today i came in to Verizon after a long day. Kristen Ford was a great help to me. She delivered…read moreexcellent customer service and made my day.

My experience with this verizon store was very good, largely due to the professionalism of the…read morestaff and great customer service. Mike Horning, my verizon representative was very friendly and helpful. I preordered an iPhone 6, and missed not one, but two pick up meetings (my fault, not theirs). When I was held up at work and missed the second meeting by over an hour, Mike drove all the way back to the store to make sure I got my phone that day and was professional and friendly the entire time. He was very knowledgable about every option, offering advice, but never pushing me to purchase things I was not interested in. Overall, I had a great experience and would recommend this verizon store and Mike Horning for future purchases.