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Cellular & More

3.3 (33 reviews)
ModerateMobile Phones
Closed 10:00 am - 8:00 pm

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2 years ago

Amazingly good service from Wyatt who got me back into my account after I had been hacked.

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6 years ago

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5 years ago

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6 years ago

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5 years ago

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10 years ago

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17 years ago

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8 years ago

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19 years ago

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7 years ago

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14 years ago

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14 years ago

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9 years ago

NOT A VERIZON STORE!! Fast talking, slow to help with problems.

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10 years ago

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14 years ago

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15 years ago

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13 years ago

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14 years ago

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10 years ago

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17 years ago

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13 years ago

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13 years ago

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14 years ago

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14 years ago

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17 years ago

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17 years ago

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10 years ago

Very unhappy with my experience with this store. They recommended and sold me a Samsung phone that did not meet my stated needs.

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12 years ago

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14 years ago

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11 years ago

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11 years ago

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13 years ago

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Review Highlights - Cellular & More

John Fillinger assisted with my most recent purchase, a 32Gb iPhone 4S.

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AT&T Store

AT&T Store

(34 reviews)

$$$

BUYER BEWARE:!!! I am telling ALL my friends. Since switching (FIVE - 5 phone lines) from previous…read morecarrier (20 years at Verizon) based on false promises (aka lies) from sales associates we have experienced nothing but worse connection service (domestic and international) as well as dismissive and inconsistent customer service. I am waiting for a call back as I write. I doubt I'll ever get. Hellish initial switch logistics (phones were lost in the mail) & cumbersome setup on same (not better) with no opportunity to select phone options, phones leaves us as totally dissatisfied customers. Also we never received the reward gift cards we were promised. Ha! That was a HUGE LIE. Was Verizon more expensive? Yes. Was the service measurably better? Absolutely. Will we stay with AT&T- likely not. MORAL OF THE STORY: You get what you pay for. Ultimately AT&T will lose our $300+ per month business. Sincerely, Dr. Angela Marie Johnson

Shout out to Noel! He is so helpful was able to help my husband with things he could not figure out…read moreon his phone. He went to someone else when he first went in the store and the employee looked at my husband phone and said he needed a new one :(! It's only 1 year old! My husband then asked for Noel who helped us with a TV remote issue earlier in the year, Noel look at the phone and said oh yes you need to do this...fix it and showed hubby how to do this. We can't say enough! Thank you Noel! This was the 3rd time he has taken time with us!

20/20 Communications

20/20 Communications

(2 reviews)

$$

I have been with 20/20 Communications since way back when they were called Ann Arbor Wireless…read more I dropped my previous cell phone carrier, because they kept "upgrading" and "servicing" their network in ways that caused my phone not to work at all, which isn't much of an upgrade. But I kept 20/20 Communications around, because their service is great, and they can write contracts with more than one cell carrier. I have a long history of beating up and breaking phones and 20/20 has done a great job of repairing and replacing my phones. My current Nextel i530 is about three years old, on paper anyway. But Every part of it has been replaced, except the plastic cover on the back (Got a new flip, an antenna, a battery and then something they called a "swap" wich included replacement of all the guts inside the phone). I understand I could get one of those plastic covers for $12, and then I would have a new phone. My contract included one free replacement battery, so when I mentioned one day that it didn't seem to be charging, they handed me a battery. They have all my contract information on file, so every time I walk into the store, they can pull up everything about my phone, what service it has had, and what it is capable of doing. They do a great job. This is the same company that is trying to install wall-to-wall wireless internet throughout the county, and I'm not as happy with it. Not only is their geographic progress less-than-impressive, but I found the Wi-fi itself disappointing. If you want to log on and use free internet, you have to provide them with a credit card number. (No, thanks.) They're hoping to sell you a higher level of service later, which is supposed to subsidize the free wireless service. Not only do I not want to pay for their services, but I am not going to start punching in credit card numbers every time I find a new wireless router that some guy has perched on the top shelf in his dorm room. How safe can that be? There are way too many free hotspots in restaurants and at the library. Where I live, we have Wireless Ypsilanti, which is doing a much better job of spreading free internet. The businesses downtown are paying for wireless service and keeping it open to the public, without any kind of pre-registration. Wireless Ypsi is a non-profit venture and the guys who operate it will service the routers for free, so it's a lot more progressive than 20/20 Wireless.

I thought I was getting fair customer service, regardless of the absent minded employees. Now I am…read moredisappointed and will not be back. I wanted to get the Motorola Droid so I called ahead to make sure that they had one in stock. The woman assured me that they did and I drove to the store with a friend who had one reserved. Turns out they "sold out" but she tried to get me to buy another phone. Not happy. She said they had more coming in on Thursday and they would call me. So Thursday comes and I call and she says that they sold out once again. I had received no call and she did not offer to special order one until I called on Thursday. Finally, tired of my current phone dying I "special ordered" one. This time I actually received a phone call and went to pick it up. Everything seemed to be fine with the phone until 6 days later (it was thanksgiving break so I didnt use my phone for a few days) when I found 51 pictures that I had not taken on my phone. There were also 2 videos that were not mine.

Cellular & More - mobilephones - Updated May 2026

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