They installed the wrong battery type in our van causing significant and repeat electrical issues…read more We needed an AGM battery. When we tried to return the battery, they said we bought the battery online so couldn't honor warranty even though receipt shows in store purchase. After fighting it, they said they could only give a $50 credit. They should have known better.

Got the glass back of my iphone phone repaired - they damaged my flash and had to wait for that…read morepart to come back in a week or so. No guarantees on their work as my phone cracked two weeks later. They said they couldn't do anything. Wasted money.

This place is my go-to for getting new screen protectors on cell phones and cases - they have all…read morethe sizes and the techs can get the screen protectors put on about 10x faster than I can -- without the bubbles. Prices are fair.

This is the third time I've been in to buy phones for my kids and I've always been taken care of I…read moredrive a great distance just to come to this shop because of how I am treated thanks a lot

Alex was fast, flexible, knowledgeable, and easy to work with. Worth the trip downtown.read more

Alex was awesome. He is a true professional. My daughter's MacBook Pro (2020) was not powering…read moreup. The Apple store provided a general (YouTube) level analysis of the computer problem with the solution being we don't know the issue and we recommend shipping it to Apple with an unknown $$$ amount to fix. Alex with his expertise tested to the individual chip level. To make an assessment, which would be considerably lower than Apple Store. It has been many years since I have seen IT people with that level of understanding of board design and power flow.

I called ahead and talked with Seth about an issue I was having with my gaming PC…read more My All-in-one liquid cooler from the larger big box store in the area was defective. We replaced it only to find that the power cords had been changed out from the big box store working in it... which then burned up the new fan and aio cooler. It was a MESS. I have never had this many issues with any unit I had built in the past or with the big box retailer who was selling the components. After some consulting, returns/exchanges, Seth and I ordered a different brand AIO. He installed it, clean installed windows, did some cable management, and got my computer back up and running. He did much more labor due to the issues that arose throughout the process, but never raised his price above his maximum estimate. It was an incredible experience. He was very communicative throughout the whole work process.

My MacBook Pro died and a couple different repair spots told me they could not help. I called…read moreApples and Oranges and explained my issue and they sent me an email with a predictive quote for the service. Came in, dropped my computer off after they ran diagnostics with me there and 2 1/2 business days later picked it up. It works perfectly and they even cleaned it up. The cost was actually a little bit less than I was quoted and it was more than reasonable. Will definitely come back whenever I have an issue.

There comes a time when you're going to suffer mishap with your cellphone no matter how careful you…read moreare in protecting it. My most recent one was very mind-boggling to say the least, and this came after downloading the newest iOS version to my iPhone and I couldn't get my device to boot-up. Likewise, I couldn't use the restore function either, which meant my phone was dead in the water, and I needed help fast! I knew I needed professional help, so after reading the reviews for "Ann Arbor iPhone & Macbook" on Yelp, I knew this was my first go to choice. I decided to drive down to Washington Street, rather than call on the telephone. I talked with Jack on the phone, and he came right over to look at my phone. After examining the patient, he decided to download the iOS update again, and reboot my phone. After that I was able to access my iCloud, and restore the phone back to normal. Jack does amazing work, and if I could give this review 10-stars I would. IMHO, Jack is really the "IPhone/Macbook Whisperer" and does a truly professional job all the way.

Helped me, gave me advice, was very prompt and knowledgeable. He's got a good location that easy to…read morewalk to, with a parking garage close by if you can't find street parking.

Nice location. But do your research before going there cuz the staff does not really know…read more They recommended the charger that's not compatible with my 13inch MacBook Pro. I found out right before checking out cuz I was reading the description on the package while waiting. It explicitly says it's compatible with 15inch MacBook Pro only. I also told them that I was looking for a cable to connect my laptop to the monitors in library, and they recommended "vga female to usb male" cable. So ok, first, it's 2021, let's do hdmi no vga. Second, I needed male-male cable, not female male, bc I'm not solving any compatibility issue. When I told them their recommendation does not work, they look really confused.. I ended up searching through all their cables while one of them stood a feed behind. It was just awkward. You can get stuff online from far better selections with far better price. There's is just nothing great about this place except for the location. I would not go there unless I am in a rush, and I won't recommend.

From the owner: Tech Shop (formerly Computer Showcase) provides sales, service and support of personal technology…read moreto University of Michigan students, faculty and staff. Our product catalog includes computers, tablets, software, security essentials, audio accessories and other peripherals at not-for-profit academic prices. As an authorized Apple, Dell and HP service provider, we also provide computer support and repair, including in- and out-of-warranty hardware repair, software installation, data backup and more. We have two full-service locations - on Central Campus in the Michigan Union and on North Campus in Pierpont Commons.

I requested a loaner laptop from Sites@Home one year back. It was mid-August so they gave me a Dell…read morelaptop from one of the new ones. It worked great but after a year, its battery degraded significantly. That was expected since I used it for gaming here and there along with academic and internship work. But when I took it back to Tech shop for battery replacement, they told me straightaway that they do not replace the battery and I need to use it with degraded battery. This happened in July. Fast forward to August end, fed up with poor battery backup, I returned it. But I needed a lightweight laptop given the one I have is a gaming one and is heavy. So I put a fresh request and went to the shop to pick up the new loaner laptop. This time the laptop they gave me had just 44% of battery health. The reason was that the laptops from new stock were already claimed. I was fine with that but just don't get it - What is the problem with battery replacement? It takes just 5 minutes to replace it and it is not glued to case like that of a MacBook. But they denied replacing the battery and giving loaner. Had to go back empty handed. If they can just order batteries for the laptops and replace them, it will save a lot of trouble for all.

Great student staff, very helpful and attentive, competent repairs. Apple prices are matched to…read moreretail ones.