Buyer Beware of Verizon Deals and…read more.. You're Welcome! First, some info to keep handy before you go with Verizon: Online BBB https://www.bbb.org FCC https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223 State and Local Consumer Affairs Attorney General's Offices ---------------------------------------------------------------------------------------------------- This was one stop of many Verizon stores, each as useless was the one before...They lie and get you to buy their phone, then your bill is much higher no matter how many times you call Verizon, and they say they will call you back, (six and counting) and the stores wont help you. Good luck getting that teacher discount, or ANY of the discounts they promised you. You can call a dozen times and go to every Verizon store in two cities- you won't get any help....Have Fun!!

Is there any way to give a company negative stars? I was with verizon for 30 years (yes, really, I…read morehad a phone mounted in my car in 1989). I would get all these offers from other companies, but Verizon would come close to the offer, so I would stay with them. I went into the Verizon store and, they said they were sorry, but they could not match Sprints offer. so I switched. I notified Verizon in September that I had switched services. I should have had a credit for the part of September that I had already paid for. Then I was charged the entire fee in October (I had autopay, so they took it out of my checking account), so I called them. They said I would get a refund. Then I receive another bill for November for another $80. When I called they said I owed them another cycle and Zavier (Verizon representative) listed about 10 different fees that I owed. I cannot believe this! How can they bill me for stopping service? I haven't had services with them for over 6 weeks, but fees keep racking up? In essence, they say I owe $164 for fees/charges AFTER I canceled services. I was no longer on contract and owned my phone. This is insane. Now I wish I had left them years ago.... Be careful! Get everything in writing.

This location used to be a provider Verizon wireless store for a number of years but recently, it…read moreswitched to a regional chain of authorized stores, Cellular & More. I recently added my daughter's iPhone 5S to my plan. No problem. My ex-wife just dropped her iPhone into the toilet. Toast. I gave her an old phone and Cellular & More hooked her up pronto. Since 2011, the fine folks here treated me well and hooked me up with good quality smart phones (I am very happy with this second generation Motorola Droid Turbo 64 GB). Come here for good phones that work on a network (Verizon) that doesn't suck. Enjoy! -EBS

Amazingly good service from Wyatt who got me back into my account after I had been hacked.read more

This is, without a doubt, the worst Verizon/Victra store we have ever been to. I'm surprised we are…read morestill with Verizon after this latest experience. We visited simply asking to upgrade our iPhones, and were told that upgrading to a "business plan" would save us money in the long run. With minimal explanation or clarification from the "manager" (it is impossible to tell who the manager is), we were transitioned to a new plan. "No problem, this will save you guys money long-term." This took, at our first visit, three hours, during which: 1. The first name on our new account was switched to an incorrect name and seemingly locked in, to the point where not even Verizon corporate could change it back (this error persisted to the point where every corporate service call resulted in my being called the wrong name); 2. The "manager" (?) said he had to go "punch the safe" after continuing to make ignorant comments to his employees; 3. We were simply handed two new pieces of equipment (business routers) that we didn't want and didn't ask for. I said that they could hang on to the routers since we did not need them, but the "manager" said that they came with the plan and that they could not keep them. Well, it turns out that they were two new devices and new phone lines that we would be charged monthly for. When I saw this and protested to Verizon corporate to deactivate them, I was charged $350 *PER NEW DEVICE* (so $700 total) for the deactivation fee. Just an absolute scam in the purest form of the word. Oh, and they couldn't figure out how to succesfully switch the account during our first three-hour visit. So I had to go back for another two-hour visit to get that completed and get our phones transferred. Verizon corporate has been no help, and initially told us to take the two routers back to the store. I did this, having zero interest in ever going to this store again, and the "manager" told me I had to mail them back to Verizon, without saying anything about the cancellation fee. I still have yet to receive the boxes that Verizon was supposed to mail to return the equipment. That I never needed or asked for. Just complete garbage. Something needs to be done about this store, but I'm sure that nothing will. Glad I'm $700 down because of the service provided. Don't go here, and if you do for some reason, do not get conned into switching to a business plan. That was entirely my problem.

cheyenne on Zeeb road was very helpful. My phone was sent to me by Verizon and I didn't have a…read moreclue how to transfer Data. A couple other employees were going to charge me $40 to transfer data but Verizon phone help walked me through it - still a lot didn't transfer so Cheyenne did her best to help find the missing data. Still had a lot of gaps. Finally my 10 year old granddaughter fixed everything.

Very bad service. I went in to find out why my paid for iPhone17 is still locked and the…read moresalesperson was very arrogant, first acting like he could do anything, the arrogantly questioning me about whether I had actually paid the full $1,300 to completely pay of the iPhone17, then after going through my account saying, "What you say is not far fetched," only to say he could not help me because all they do at the store is sales, which I know is not true. I have spent ten hours trying to find out from Verizon why my paid for phone is still locked and I get nowhere. Verizon treats its customers really badly and I will never use them as a carrier. The only way they can make this right is unlock my phone so I can switch carriers. Verizon is a very dishonest company and I am filing a complaint with the better business bureau.

bait and switch on all their products. in store is like getting robbed in person. horrible wait…read moretimes only to get stuck waiting even longer

Paul and the crew we're awesome…read more Everything was my fault and they still helped me. I showed up without an appointment and they still helped me. Just be nice and have your info. Be mindful, RAM is way too expensive so they likely have pressure from above about what repairs to do.

Booked an appointment for Genius Bar for 4:25, checked-in at 4:15, waited 45 mins until a…read moretechnician came. When I asked the check-in person during the long wait, she arrogantly said the technician is on lunch break (at 4:40pm?) and asked me to just keep waiting. Unacceptable attitude and behavior. And when I brought the issue up with the technician, he said and here I quote: "So you want to complain or to get your device fixed? Do you want to reschedule?" And they kept saying the store is busy, it's NOT. The most ridiculous and horrible service I ever received in Apple store.

Terrible service and extremely bad attitude. They messed up my business several times and wouldn't…read morelisten no matter what you said. Don't do business here or you'll regret it.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.