Leo was absolutely awesome tonight! Came in needed a new phone for my daughter. He helped her with what she wanted as well as took care of me with my business account. Didn't feel rushed and felt very welcomed!! I have been coming to this store for 7 yrs. Today best service and friendliness!!! read more

Amazing Service from this Store. Took care of an account issue in five minutes that Corporate call center could not resolve in more than 2 hours of phone calls. read more

Found a Unicorn! Good and fast service at a mobile store is an amazing find. This is my second visit and now my go-to AT&T store. My husband took 3 hours getting our account, and new phones, switched to a business account at another store. We soon ran into other issues of my new phone pairing to my Apple Watch. After getting no where with tech support online, we had to go into the store again. We tried to return to the original store, but they had quite a line and only two staff. We opted to try this store on Ann Arbor Saline rd. We were helped immediately on the first visit. They addressed the issue and had it fixed on the back end by refreshing the ID and we were out the door in 10 mins. Two weeks later, I just walked out of the store on my second visit. The SIM card in our hotspot wasn't reading and we couldn't get it setup. I was immediately helped by James and he had it all straightened out in 20 mins. The staff here seems to work together. Depending on the needs of the customer and the staffers knowledge base. They are patient and happy to help. What a gem! Located at the far south end of the frontage stores in front of Meijer on Ann Arbor Saline Rd. read more

AT&T Store - Store front - Mobile Phones Near Me - Ann Arbor, Michigan

Noah O will lie to you to take more money from you. I went in to get the new iPhone 16 and turn in my old phone. He said I couldn't get any credit towards the new phone because my old one had cracked glass on the back of it. He said I could only put that towards accessories. So I ended up getting a few things for the price of what the phone was worth plus an additional few dollars because I went over the price of the phone. Turns out the additional few dollars was just the tax on all of those items and now I have to pay monthly for those items. Don't listen to Noah O. read more

Ryand and Ron are super helpful and friendly!!! Highly recommend working with them! We had a terrible experience with our other provider and they took a lot of time to get us switched over and make sure everything was right. read more

In June of 2023 I went to this authorized AT&T retailer for the purpose of upgrading an existing iPhone. The store manager at the time recommended a plan that was supposed to have saved me money, but his advice was discovered to be inaccurate when I received my first bill and spoke with directly with AT&T customer service. I tried returning the new phone within the allowed 14-day grace period but was advised that my old phone had been shipped out to a company warehouse and this couldn't be done. After working directly with AT&T, I was finally able to undo the erroneous recommendation of this store manager and finally have the matter resolved. While I remain a big fan of AT&T wireless, I highly suggest you find another retail outlet or purchase your new phone and plan directly from AT&T. read more

I stopped in with some questions about their Apple Watch cellular tethering, hoping to ultimately buy one that day, but it was a bit of a bust. They were super packed and not one person acknowledged my existence when I walked in and it felt like everyone was actively avoiding making eye contact with me. I didn't know where to get in line and people were just kind of standing around or sitting in the lounge area without much organization. The staff were all with customers and there was no "take a number" or "sign" in signage anywhere and I didn't want to interrupt, so, after wandering around a bit, I just gave up and left. I wanted to get my watch here because they offer a payment plan but I had some questions first. But now I'm so put off by the experience I may just save my pennies and go right to the Apple store where someone is tasked with welcoming you the moment you walk in. read more

Heath did a good job. Didn't try to sell us anything necessary. He did express concern when I wanted a flip phone, but immediately backed off when I mentioned I haven't had a phone for 5 years and like to keep things simple. Seems like most of the bad reviews are because of under-staffing. But that's not something you can hold against the employees. -John Mark read more

I originally wanted to upgrade my iPhone and took a new one home. I quickly realized that it was too wide and didn't suit my hand. I went back and the exchange wasn't simple, but a manager stepped in and solved all problems. I am very grateful for his help and left feeling quite satisfied. Not all the employees have the power to make everything happen so finding out ahead of time who needs to handle your transaction and when he/she will be in the store is important. BTW, while I was executing my initial transaction I saw a gentleman get extensive help with his phone. Basically, he was there learning how to use it for the entire time of my investigation, decision, grade-in and payment for my phone. The clerk showed kindness and patience. read more

Best AT&T store in the area. We needed to do a simple change from TMobile to a new pre-paid AT&T account. We went to the one on Carpenter road (3787 Carpenter Rd, Ypsilanti, MI 48197) and spent 20 minutes there before finding out that their "system" was down for just pre-paid plan options (what? that's discomforting). They said it should be up in a few hours but when we called later in that day they said it wasn't up yet and would be the next day. We called the next day to see if it was up and the guy there had no idea what was going on and spoke condescendingly to me. We called the store in Kerrytown but they also weren't helpful. Finally we tried this store and were met with a cheery voice and a "Sure, that'd be no problem to take care of for you!" We were in and out of the store super fast. The quality of this store was *much better* than the one on Carpenter, as welll. read more

The store manager Sean Hager was super helpful and kind. He made the process of getting a new phone smooth without any rush. I really recommend this AT&T store. The store was very clean. read more

This was the easiest visit to get a new phone I've ever had. Sean was so helpful, knowledgeable, and easy to talk to.

Waited an hour and thirty minutes without being helped, and people served before me only to be told they just sold the phone I came in for.

I went to the ATT store on Stadium Blvd in Ann Arbor to purchase a new IPhone. When I walked in, there were two salespeople, each with a customer. No one greeted me, or even made eye contact. After standing there for about 7-8 minutes with no acknowledgement whatsoever, I left. Really poor customer service! After leaving that store, I went to the new ATT store on Jackson Ave in Ann Arbor, which was more crowded with only one salesperson, but she immediately greeted me and profusely apologized saying that the wait would be about 40 minutes. I left because I did not have the patience to wait, but she handled it quite well and I would go back there if I have the time. read more

Waste of time. Never enough people working in the store. Even on off times it's a long wait. I have no good solutions or suggestions for what att customers can do. I wish I did I'm a long time customer. read more

I needed to replace and phone and have 2 screens fixed. Ahmed and the entire group at this location was unbelievable! They were super quick, super dialed in and even saved me some money. That's now twice I've been to this location and the customer service is outstanding! Highly recommended!! read more

As soon as I entered the store I was greeted by Will and he was great! He was busy but got to me as quickly as he could. He helped me get into a new phone and lowered my bill. He says it doesn't happen for everyone but if you are on certain grandfathered plans it can work. Go see Will to see about getting your phone bill down! He also gave me a deal for my accessories! 50$ off with the bundle! read more

Ported my numbers from Verizon and had the smoothest cellular experience yet. All of the employees were kind, professional, and fast. They even made calls into their back office to make sure I got all of my discounts and credits. Highly recommend this store! Will, Ahmad, Sean, Rhyan and Lucas, thank you!!! read more

Lucas helped me get started with my new phone. He was very polite and helpful. I would recommend this store to everyone

I have had a terrible time porting phone numbers from Verizon through this store. I've been back multiple times. They don't answer phones and don't return calls. After two weeks still don't have service completed. read more