Very helpful and friendly. Fast service as well. I came in to fix my daughter's broken screen on her iPhone and it was ready in less than 30 minutes. He also has great deals on screen protectors and cases. They make their own cases and have a large selection of cases. Rob gives personalized service. I bought a case for my daughter and came back to let her select the one that she wanted. We picked a case for the iPhone 7 (we have a 6) & he custom printed the design on a case for us while we waited. read more

Wow! This store is the place to go for screen replacement. Fast and professional service. The high reviews are accurate. If you want custom artwork on your phone cases, this is the place to go! Stop by and see for yourself! read more

I was a bit worries when I saw few poor reviews of another Pod Drop store in Farmington, but I've decided to give this Novi store a try. What a pleasant surprise! Ken went beyond my expectation in repairing my iPhone front glass repair. In fact, the first set of glass he has placed appeared defective (at certain angle, you'd see this blue hue, making difficult to see the screen), so Ken suggested to replace it with another one to see if this was a defective glass issue or not. I was like, "if this is the part quality issue, I don't want you to waste your time re-doing the work." To this, Ken said without a hesitation, " well, lets try it and see." The 2nd set of glass is PERFECT; as good as new! It's so wonderful to see business owner going extra mile ensuring customer satisfaction (you rarely come across it, frankly). As long as this Pod Drop is owned by the current owners, I'm planning to spread good words. My iPod is acting up a bit so I'm going to take that next :-) Highly recommended! read more

The Pod Drop - Front door - Mobile Phone Repair Near Me - Novi, Michigan

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I have taken many items here to be fixed and had no problem, however, the last time was a huge problem. Don't know if they just changed ownership or what but beware. 1) they don't open on time 2) they don't answer phone, voicemail is full, so you can't leave a message 3) they don't return calls in a timely manner 4) I was told I needed $600's in repairs. I got computer back and discovered it was the power cord - that's it! They had my computer for over a week, what a waste of time. I don't want to believe they were lying but if they weren't they are truly incompetent!! Never again read more

Literally the best customer service I've experienced..... anywhere, for anything. Incredibly knowledgeable, no games, straight answers. Since I first visited this place over 2 years ago I never go anywhere else for my Iphone/Ipod or my MacbookPro laptop. They can pretty much do it all (and at Very Fair Prices!) they're just literally the best. I even come here BEFORE going to Apple for help! seriously. read more

This morning I broke the screen of my sons iPad mini. I knew he would be very upset so I wanted to get it fixed as soon as possible. After searching online for a local places that fix iPads I found the pod drop in Novi. I dropped it off and 2 1/2 hours later Jason called and let me know that my iPad was repaired and ready for pick up. Other places were telling me it would take 2 to 3 business days for a repair to be done. Thank you to Jason and everybody at the pod drop for the great job you did on my sons iPad. I hope I don't ever have to see you again but if I do have any issues with my iPad or iPhone so you better believe I will come and see you guyshh read more

As good as it gets! I cracked my iPhone 6 plus screen some time last year and took it to Apple Genius Bar - which took probably 1 1/2 hours all together & about half that time is waiting AFTER your appointment time. This past Friday, I dropped my phone in my work parking lot, corner to concrete = cracks all over, and I'm just dreading to go back to the Apple store - I even set up an appointment thinking it was the only option. I knew there had to be a better alternative. So, over the weekend, I look up phone repair shops near my work, which brought me to The Pod Drop. Tons of glorious reviews, "too good to be true?" I thought. Well, I went yesterday, totally skipped my Apple Genius appointment, and was in & out within 25 minutes (glass replacement took literally 10 mins!). Went with Apple OEM glass, and was only $99.99 plus tax for my 6 plus - so literally saved me time & money! SO glad I found this shop, but hopefully I won't have to return :) read more

They were great! Professional, honest, wanted to get my iPad fixed for me at a good price as quickly as they could. Had to order a part which didn't get delivered on time (not their fault) but they kept me informed and ultimately exceeded my expectations for both cost and speed. Hopefully won't be back! But if I need another device repair, I won't be taking my chances anywhere else, this is the spot. read more

I seldom write reviews, but I had a great experience with this place today and felt they deserved some recognition! Like your typical careless dummy, I dropped my iPhone on my driveway and the screen shattered horribly. I took it to this Pod Drop simply because the location was convenient for me...I was expecting typical electronics-store service: a little rude, a little pushy, and a big rip-off. I was so pleasantly surprised! I forgot the name of the gentleman who repaired my iPhone, but I think he may have been the business owner. He was extremely helpful, kind, and friendly, and above all, did an excellent job on my phone. It's as good as new, and the price was reasonable - he gave me an internet coupon they're running even though I didn't know or ask about it. This is what great business ownership is all about...and it's so nice when something that's inherently a hassle (like getting your phone repaired) is made a little bit easier. I will definitely return if I ever need another repair - and recommend it to anyone I know. read more

I've been really hard my my iPhone6 and these guys have help me out each time! They are very knowledgable, efficient and GREAT at what they do! The staff is nice to work with and seem to care about getting your phone back in too working order. It's never cheap to fix anything on an iPhone, however their price are fair and the service has always been well worth the cost. Thank you Pod drop!!! I highly recommend this company. How'd I do with my first review? read more

I was in the wireless business for 18 years and let me tell you these guys know exactly what they are doing (compared to 95% of these other repair shops, using cheap products to repair your cell phones). Jason and Robert where super friendly and honest Apple wanted $129 to repair my speaker and $119 to fix my son's backing on our I phone 6 walk-out paying less than half and it only took them an hour. Not to mention they fixed my girlfriend cracked I phone 7+ screen for only $100! Most other repair stores charge double. WOULD ONLY RECOMMEND GOING HERE!!!! read more

Excellent,capable,friendly service in rapid time while waiting. Happy wife...happy life! The only place to go! read more

Great, personable service. The iPad is like new. Would definitely go there again and would highly recommend.

not worth one star!Sent them my 160 gig ipod to replace hard drive. They had it for almost 3 months. The guy answering the phone is a rude BITCH. Excuse after excuse! Finally sent it back saying it was fixed and that there was no charge because of how long they took. Lying sacks of shit! Unit was sent back still not working! I would not trust them at all. read more

I am sold. A great and reliable phone repair store! I am the kind of person that always tries to fix everything myself first (with varying results) - but I will not longer try that kind of acrobatics with my iPhone! First I sent a message via Yelp to the Novi pad drop store and Robert got right back to me with an estimate and let me know there was not need to make an appointment. When I arrived Jason greeted me and got to trouble shooting right away. I was out the door with a fixed phone in no time! Jason also let me know that I should try to return the battery that I bought because it was no good - which was great because that saved me some extra cash. I was disappointed that the pod drop that was located in Detroit's New Center closed (because that was right around the corner from my house) but after receiving this first rate service I would probably would have opted for the extra drive any way. Thanks so much! read more

Whenever we stop into The Pod Drop, we're so glad we did. They're so helpful and so friendly. And, no waiting! Great customer service. Can't recommend them enough. Apple Store and Verizon should take note. read more

I dropped my iPhone 8 plus. While the screen did not brake (thanks to the tempered glass I had on it), the 'display' did. I thought I would have to replace the phone. Not so! Based on reviews (and proximity to my home), I called The Pod Drop and spoke to Jason. After a short Q&A I was on my way to the store. Service was fast and personable. The fee was very reasonable. While I hope that I will not need service again very soon, I would HIGHLY RECOMMEND The Pod Drop for iPhone service - even if you don't live near by! P.S. They have a huge variety of accessories too. read more

Came in for a screen + battery change for my iPhone. Quickest job, impeccable quality.. and mostly amazing customer service. The owner was so great. Great price, best place to get anything done from cellphone to cases... and a lot more ! Going back there again ! 100% trust it 100% quality ! Thank you again for an amazing service :) read more

I dropped my iPhone @ 11:30am. Stopped by the store at 2:15pm & my phone was fixed by 2:30pm. These guys are not only super fast, it was reasonable at $79 to fix my broken screen & they were nice to my dog. Worthwhile to check them out!!! Thanks! read more

The guys are super friendly while I was there. I had a cracked screen issue on my Iphone 6 so, the guy was really helpful with the questions I had for my phone. It's only took me to wait while there for 15-20 minutes, he offered me a free coffee while wait. He also offered a good reasonable price on my phone battery replacement as same time to have my approve and let me know what's up with it's need. This place is highly recommend for anything with the phone! read more

Absolutely deserves 5 ...They we're so down to earth and had extremely quick service! Perfect experience from start to finish.

These guys know what they're doing! Very-well informed on just about everything. They replaced my 5s battery in about 10 minutes. Their prices are reasonable. They have a machine for custom phone cases (was fun to watch). I'd recommend these guys to handle all of your phone problems. read more

Quick, inexpensive repairs for a variety of smart phone ailments! I have used them three times now for repairs to broken iPhones/iPods, etc, and each time the device was repaired quickly, at exactly the cost that was originally estimated, and such that the issue that caused me to bring the device in for repair did not recur at a later time and date. All this at a fraction of the cost that Apple had quoted for the same repair. Definitely go see them if your device is in need of some TLC. (^_^) read more

Great place to have any of your mobile devices repaired. Very knowledgeable, friendly and will have you back on the road in no time. He is my go to when my not so go to devices fail. read more

Very fast service, a tad expensive for what it is. Also I think it's VERY fishy that one day after I had my repair done here, there were unauthorized purchases made with my apple account. This hadn't happened in the 5+ years I had it. My device was locked with a pass code too. Can't fully point a finger here, maybe just a coincidence, but very fishy nonetheless. In response to Rebecca - I never said I was asked for my apple Id / password. I stated that the circumstances were fishy, and let me restate "Can't fully point a finger here". How this degrades any integrity of the review remains a mystery to me. Do you know what integrity is? I question the integrity of your competence as a spokesperson for the Pod Drop - perhaps you should refrain from further insolence. read more

Took my daughters iPhone 5 in for a screen repair, this is the 3rd time she has broken it. Service was great got the phone right in and started the repair along with the screen and LCD display the ear speaker was also in bad shape, this was all included in the cost. They spent a lot of time making sure everything was working correctly. Paid a little more then some of the other places but I believe the work put into the phone was well worth it. Also has them put on the tempered glass screen protectors, looks great. I would highly recommend for your phone repair needs, phone looks and works great. read more

The Pod Drop does amazing repairs, bottom line! They are cheaper than other businesses around and do a MUCH better job at repairs than the pricey places. The staff is friendly and amazing, which definitely adds to a positive experience! I highly recommend the Pod Drop over other local cell phone repair businesses. My whole family, friends, clients and coworkers all come to the Pod Drop for the fantastic experience! read more

Came in with a broken iPhone 6 Plus screen on a Sunday and these guys got me all fixed up and good to go in 20 mins! Amazing service with a smile! read more

A fantastic shop owned by a very knowledgable and helpful guy. Couldn't have tried harder to retrieve the data from my frozen phone. Totally worth the drive to Novi. Went out of his way and I knew the phone was in good hands. I cannot recommend the Pod Drop enough!! Very refreshing and certainly beats dealing with the stress of the Apple Store. NOTE: has a rare machine that can "water-resist" your phone and I'm kicking myself I didn't do it. read more

Went in today to have my daughter's Iphone 6 looked at, to see if repairing it was feasible/worth it. Iphone was cracked and separating at the seam of the phone. The owner(Robert) I think, was extremely helpful, explained what they were doing, how they were diagnosing the problem, etc.. Long story short, phone needed a new Battery and a new LCD. Got it all done in about 30 minutes for a very reasonable price($100). Extremely happy with service, and would highly recommend. read more

Not only does this store do phone repair, they repaired my computer.....The owner Bob and Jason went above and beyond fixing a problem we had after the big snowstorm in February-we were on vacation and according to neighbors we had a couple brown outs. Of course we forgot to unplug things before we left. They also carry a lot of accessories for phones and a cool line of tile coasters that are fun to get or even order custom ones. A big fan of this store. read more

Dropped my iPhone 4S off at 12:30 in the afternoon with a cracked front and back screen. The total cost was $105, which I thought was pretty reasonable, as I had gotten estimates for over that price to just fix the front screen. I came back an hour later and my phone was ready to be picked up (a half hour earlier than I had told them I would be back), and it is as good as new. The staff was super friendly, super helpful, and super accommodating. I will definitely be returning with any future repair needs. read more

Went in today for a screen repair on my iPhone 6 Plus. They made sure in was perfect. Their custom phone cases are the perfect way to personalize your phone. Great guys, great service! read more

Amazing service. The owner is extremely friendly and efficient. Would recommend to everyone. I needed a new screen and was in and out within 10 minutes or less. Coffee and water while you wait. Quick response and quote as well. read more

I brought my daughters iPad (3rd generation) in to have the glass replaced. The customer service at this place is fantastic. They actually care about their customers and their reputation. I will never go anywhere else to have my electronics repaired! read more

I never write reviews, but I thought I should inform people on the awful experience I have had with this store. I dropped my iPhone 5s about 6 months ago and shattered it, and then went to get it repaired at this store with the supposedly shatterproof screen. The first time they fixed it I immediately had horrible issues with the touch screen- it was like a ghost was controlling my touch screen, pressing buttons and scrolling and exiting out of things when I wasn't even touching the screen. I then called them about my problems and they were very generous in offering to replace the screen and try again for free. After driving out to the store twice from Brighton only to have it closed both times (once for a family emergency and a couple of days later for inclement weather), I finally was able get it replaced on the third try. My phone did not improve at all. I called once more and they replaced it a third time, which fixed it temporarily. I didn't have any problems until about a month ago, when I dropped my phone again and the supposedly shatter proof screen that I paid 200 dollars for cracked right down the middle. Now my phone is basically unusable. The touch screen is so glitchy that I can't even send a text. I go on twitter for two seconds before it scrolls around and exits out. Now I have no choice but to go buy a completely new phone for 300 dollars because I have absolutely no trust in these guys to fix my phone again. They seem like nice guys and were very helpful, but I would not trust the service at all. I will NEVER recommend this service, it has been an absolute nightmare dealing with it. read more

I'm in grad school and I'm absolutely running ragged. I have clinicals in Novi and have to drive back and forth each week to Grand Rapids. I completely shattered my phone on Tuesday and felt LOST- I was so lucky to have found The Pod Drop in Novi! Jeff fixed by lifeless phone in less than an hour and it's working perfectly :) Great customer service- I would definitely recommend! read more

I called this store and asked a number of questions about a repair for my Samsung S7; cost, time lines for repairs, types of parts used etc. Apparently, the men on the other end if the phone didn't enjoy customers asking them about repairs and their experience. They ended up hanging up on me, when I called back they said they had work to do...code for not wanting to be helpful to me anymore. They actually told me that if i didnt want to drop off my phone (mine was a longer repair and they stated they would not guarantee a timeline because if someone came in with a shorter repair mine would have to wait) I could "bring a picnic and camp out for all I care". I am appalled at their rudeness and lack of interest to answers customs questions. Went else and paid less. Not a fan!! read more

Robert rescued my wife's phone after it decided to go for a swim in the bathroom. Other services declared it dead by drowning. The people here are honest, professional and customer focused read more

Utterly surprised that this place is still in business. I was charged $130 to replace a battery, front screen and rear glass on my iPhone 4S. The touch screen became unresponsive within a couple weeks and shortly after, both screens cracked. The battery dies faster than the original that i took in to replace! I was told by Ken that these parts are high quality replacements. I wouldn't recommend an enemy to do business here. I am sickened by this place. read more