1. A2 Tech Repair

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Ann Arbor, MI

A2 Tech Repair

4.5 (4 reviews)
Closed • 10:00 am - 6:00 pm

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Response time

30 minutes

Response rate

65%

Services - A2 Tech Repair

Data recovery

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3 months ago

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2 years ago

After I took my phone here Ive been getting 900 phone calls a day. Coincidence? I don't know. But they did fix my phone.

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Patrick S.

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2 years ago

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2 years ago

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uBreakiFix by Asurion

uBreakiFix by Asurion

(25 reviews)

I visited this location today because there was a virus on my mobile phone, the service from the…read moreMarine was excellent, he was able to get my phone working again and I was so impressed with the quality of service and professionalism he displayed.

If you need a console repair, I do not recommend that you go here. I took my ps5 in for repair as…read moreit was shutting off when I played a game for a long amount of time and they stated "Oh that should be a simple fix". They contacted me back the next day and advised my ps5 was repaired and everything seemed to be fine. I picked my console up and when I took it home, it didn't even power on when I hooked it back up. I immediately called them and went back the same day. They stated they would look into it and see what's going on. They later gave me a call and said the device is still not powering on. I was advised by a manager by the name Justin that they didn't have the "necessary equipment" to figure out the problem. I ended up picking up my device and taking it to another repair company. The tech from the other company informed that whoever worked on my ps5 previously used too much Liquid Metal which leaked into my motherboard causing the system to malfunction. I also have photos taken from the tech as proof. At this point I am owed another ps5 from UBreakiFix. Justin told me to bring the device back to him to look at it again. I didn't hear an update from him as it has been nearly a week, so called them and Justin went on PTO without giving an update. He also got his higher up Monique involved but I was never contacted by her personally. I had to call and speak with another manager who finally gave me a device replacement almost a month later. Overall customer service and communication was terrible.

Verizon

Verizon

(40 reviews)

$$$$

My 70+ yr old parents were having all sorts of trouble setting up an online account because they…read moredidn't have their 4 digit pin. Matthew at the Ann Arbor store location helped us achieve all the items on our checklist to set up new pin, auto pay, add authorized users, change contact info. The Verizon employee also added a veterans discount which wasn't on the plan before. My father showed his VA card or you can show if it's on your driver's license. Getting a new pin set up is free. But there is a $30 fee if you have them assist with all that we have mentioned above. It was worth it as the process can take longer w senior citizens. Matthew showed amazing patience and we greatly appreciate his assistance.

I went int to drop off a phone that I was trading in for a new one. I was told I had to check in…read moreand wait in line, which I did and was told by the app that there was one customer in front of me. I stayed in that queue for an hour, by which time I'd left and cancelled Verizon's access to my phone. For all I know, I'm still on the wait list. This would be bad enough if it were a one-time experience. But it's about par for the course with Verizon. Every transaction with them is a nightmare. When my phone dies when I leave the country (which it did three trips in a row), it requires several hours on the phone with a representative to get it to work. When I cancelled a second number on my phone in hopes of getting it to work overseas, it again took several hour+ calls to do it - and then Verizon continued charging me for the cancelled number, which took even more time to resolve. Indeed, after leaving the store in frustration at not being able to drop off my phone, it took me three calls - one with an AI agent, one with a phone representative, and one with a chat representative to get a mailing label to send in my old phone. It almost seems like Verizon is trying hard to make the experience with them as awful as possible. If you have any other provider that has a signal where you live an work (which I sadly don't have), I recommend staying as far away from Verizon as possible!

A2 Tech Repair - mobilephonerepair - Updated November 2026

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