Last night I tried to switch cell service providers and buy a new iphone with a plan. I got stuck in Tech purgatory. I also noticed that the phone I wanted was cheaper at Best Buy. I went to Best Buy for help and I got it! The greeters were great and knew just who could help me. The person (whose name starts with I) was really helpful and knowledgeable. "I" stuck with it and knew how to get around the Bots. It took some time, but I am grateful for the help!! read more

My system was down and in the shop so I bought a 5.2 Onkyo system which crapped out just after the warrantee ran out so we had to pay a fee to Best Buy and could buy a new unit at a special price. Now the warranty period is over and this one died. I would never recommend buying electronics from Best Buy. read more

I went to best buy due to my microwave Is going bad. It is located in a plaza Off of the main road. On entering the store I was greeted by a friendly host. That is when it went the other direction. I was looking at microwaves and trying to find someone to assist. There were a wide range of microwaves. There were two guys Just sitting there doing nothing. I walked over and asked the guy about a particular microwave and he finally decided to assist. Upon assisting he finallyou helped me find a microwave that would fit above my oven range. They did not have the microwave in stock so it had to be ordered. I would say it was a great buy but certainly lack of customer service. I had better. Service at a b c warehouse but they no longer exist in the ann arbor area. Thank you for the microwave but no thanks for the poor customer service. read more

Best Buy - Appliances - Computers Near Me - Ann Arbor, Michigan

Wanted to buy an all region dvd player. I phoned up but got through to a call centre. She said they didn't sell them but could order one. Her accent was so hard to understand I asked could I order it at the store and she said yeas. Went to store and told them. The guy I spoke to then answered me through a third guy who was standing next to him. When I asked about ordering it the third guy walked away. The first guy said I could get it though best buy market place but not via the store. I went to best buy market place but they didn't have any. Complete waste of time and I'm not convinced any of them knew what I wanted. read more

Service unfortunately was poor, walked around large appliance section for an hour found my own salesperson. Very nice young man offered me a $50 membership that would lower the cost by $30 The price was $579.99 + one year membership $49.99 plus tax. The receipt looked totally different! Basic small 18 in refrigerator freezer Insignia brand cost $799.99. Somehow buying a $50 one year warranty netted me a $399.99 savings!! So if the price drops for mother's Day or memorial Day Best buy will not have to match the sale price. After the purchase Best buy says the original price was $494.99 went $399.99 in discounts Out the door price $604.67 Delivery No one talked delivery time delivery day the 7th of May had to go online to find the time which was scheduled by Best buy for the latest time possible 3:00 p.m. to 7:00 p.m. knowing when I refrigerator died on May 3rd because of the Westland Best buy store had an open box refrigerator I could put in my truck and take home same day. After paying for it salesperson Gabby told me to pull my truck up front she look like she's done this before waited 45 minutes, she comes back out and says do you have tie downs? I said no but a terrible time to ask. She and another salesperson says no problem go to the store get tie downs and come back. Remember I told the salesperson my refrigerator had died and needed to take a refrigerator home today. And already paid for it. Went to the store just down the street came back and BEST BUY WAS DARK AND CLOSED..... Old FRIG very large 34 inch by 28-in double door whirlpool was full never received a call from Westland Best buy or Gabby. Went to the Ann arbor Best buy I got a refrigerator delivered 2 Days later and at the latest possible time thank you Best buy read more

Special shoutout to Jaxson, so helpful with the iPad purchase. He was very patient, difficult to get the new one added to my Verizon account. Busy Saturday, very good team. read more

Got immediate help by friendly associate with an Oaru ring purchased. Seemed knowledgeable about I watch and other devices. I ham hoping I don't have to test any return policies. Usual sales pitch about membership although I don't think Oaru is covered.... read more

My kid and I went to get her iPad fixed after we forgot the password and the employee was extremely rude their tag said agent Gene and they were so rude. They had no idea what they were doing and was acting like we were the dumb ones! We tried resetting the iPad at home but I didn't work so we brought it here. The people here need to learn how to be kind to others! Do not come here if you need help. read more

We have asked 2 employees and made one phone call from store . . . . No worker available to make the sale. Less than 2 weeks before Christmas! This is worse than voicemail! read more

Best Buy - Computers Near Me - Ann Arbor, Michigan

Listen, my previous review? I stand corrected. Best Buy has really turned themselves around and now it's my go-to place for tech and entertainment. And the best part? The staff here is AWESOME. Takes a normal big box shopping experience up another level. Black Friday weekend my husband and I decided to get a new TV for each other for Christmas. We ordered the TV online and came to pick it up at this Best Buy, which was a relatively easy process. They were super packed for the biggest shopping weekend of the year but the staff was on it and they were super helpful. We were loaded up and back home setting up our new TV within the hour. We set up the TV and it looked AMAZING. But after an hour or so I noticed a line in the screen. We did some troubleshooting but unfortunately the TV had a problem. So we loaded the thing back up and returned to Best Buy. It took a while (again, crowded) but the exchange process was relatively easy. Everyone we encountered was SO nice, even with the holiday craziness. After that, we've gone back to Best Buy several times for other miscellaneous necessities--cables, other gifts, etc. Today I went in to get some Switch games for my cousin for Christmas and tried to find a blu ray for my grandma and couldn't find one of the games OR the bluray so the staff searched high and low for both and helped me find everything I needed. They also had the prices marked differently from the website (check online before you buy ANYTHING, their website is slow to populate in store) so they did the price adjustments and I saved quite a bit of money as a result. It's a great experience from start to finish each time I visit. read more

The customer service at the Ann arbor location is horrible. The young woman at the front of the store was quick to tell me about the policy of having to pay $29.99 to recycle a PC monitor. I wanted to make sure that I understood what she was saying, so I simply asked, "I have to pay $29.99 to recycle this?". The young man sitting at the podium, decided this was a good time for him to get involved in the conversation and began speaking to me in a loud tone and slightly aggressive tone. As he began telling me that it is Michigan law for me to have to pay $29.99. He then loudly tells me that I have to go over to the line and tell them that I recycled a monitor and pay $29.99. Now this young man is not a loud talker, as he and the young lady were talking about personal affairs in normal tones. I then go to the register where that young man didn't even say hello or anything. Not one word. I told him I recycled a monitor. He scanned something and then waited for me to pay. After paying he handed me the gift card that they issue for the recycling of a monitor. Still no words from this young man. WOW! I don't know what has happened to this Best Buy location, but making a customer feel like they are not valued is not they way to run a business. I have had bad experiences with this location in the past and honestly the experiences continue to get worse. TERRIBLE CUSTOMER SERVICE! read more

This 5 star review is for Geek Squad at the Best Buy on Lohr Rd. I got an automatic start installed in my CRV. Ironically, not at this Best Buy. But that's because this Geek Squad location was booked solid for weeks. That did not stop Kevin Phillips from going ABOVE and BEYOND for me to help me find another Best Buy (Westland) to get my parts installed. He literally made four different appts for me and worked with me to find the best place to go. He probably made like 6 phone calls. My schedule at the time was wack, but he was so adaptable to my weird schedule and literally called so many places to find a place that worked. He was patient, not pushy, and very knowledgeable and helpful. I know very little about cars. I told him my model and he (off the top of his head) was able to tell me which automatic start to buy. He also recommended the right person to do it, who got it done in an hour (as opposed to the three hrs it usually takes). I left the whole process with a very high respect for Geek Squad. No wonder they were so booked. They're the right people to get your car installed with an automatic car start, hands down pros!! I only went to Geek Squad because a friend of mine got his car and his wife's car done by them. All of us had such positive experiences with them, I would not think of pointing anyone else to any other business than Geek Squad for automatic starts. Easy. Helpful. Professional service. Not over ly pushy. Painless! Definitely done right! Also I should mention my car starts up with no issues! Take that, Michigan winters!!! Thanks Kevin for such a positive experience! read more

So disappointed with Best Buy's app and in store support. I bought an unlocked iPhone through the app. The iPhone was "locked". I took it in to this store and was told that the wrong iPhone was shipped. Then I was told that the correct phone was shipped but just erroneously listed as unlocked. I tried to purchase another one online while at the store. The guy helping me ultimately couldn't help me buy one and told me to try another store. Best Buy used to have good if not great service. If you can't buy an unlocked iPhone there, then what can you buy? What a waste of time and energy. I'm deleting the app and will be going to Target, Walmart or Amazon for future purchases. read more

Easily the worst Best Buy service I have ever experienced. Usually when you go to a Best Buy it is hard to get away from the employees asking you if you need help lol this trip I was missing that I went in for one AirTag and it took me about 10 minutes just to find someone to open the case. Sure makes me appreciate those other besties that stay on top of customer service. read more

I wouldn't give it 1. We bought an in wall microwave oven and we did not receive it and have been waiting all day. They came and got our old one out of the wall and no delivery of a new one. I have been on the phone for 2 hours and have called 5 different 800 numbers. I could not reach anyone in the store and after waiting 39 minutes to be transferred they hung up on me. The store said it's out for delivery. The delivery people said the store doesn't have it. And now I have absolutely no answers. I have wasted an entire day waiting for my oven that's was not delivered. Worst communication with their customers I have ever see. read more

Not just a review. The worst customer experience in a store I have every experienced. Avoid this place at all cost. The so-called manager Desmond was so confrontational and borderline physically threatening. Best Buy after 2 hour -long phone calls is finally launching an investigation into his role. Desmond is still working at this store as of 2-2023. read more

I have purchased many items from best buy and have had nothin but good things to say until..... This weekend we visited the Ann Arbor store with a return of a Samsung Freestyle Projector which I purchased in August of 2023, with this purchase we have also purchased the 200.00 a year additional warrantee on all purchases. I was so disappointed at the way we were treated during our visit buy a person in the Geek Squad named Tony. Unfortunately it was 10:00am and we were told the only appointment available was at 3:00 PM which we live an hour away so this was not feasible. We asked Tony since no one was at the service area could we be seen so we did not have to come back 5 hours later or return another day...which she replied NO. We asked how long could the paperwork take for our item to be left which she replied 10min. We again asked since no one is here can we just complete our paperwork again she replied no, we would have to make an appointment. Another person came over telling us to leave the store and make an appointment there wasn't anyone that could help us. We left this store and went to Toledo Best buy where they couldn't have been nicer, I was there a total of 8 minutes and without an appointment. The guy was so nice and my replacement item will be delivered to my home tomorrow. That's it, 8 minutes. Sorry Ann Arbor you are not so Uptown that you can treat people anyway you choose. I will continue to get great service in Toledo. read more

The staff here is always very helpful! Great location would recommend anyone to come here for electronic help! :) one of the BEST!! Best Buy's around! read more

Horrible service. We spent 30 minutes waiting as other people received help. We talked to multiple people in order to receive service. Workers were standing around doing nothing even after we requested their service. read more

Went there to get 2 laptops for around 600-800 each couldnt get these guys to listen to a word i said went straight to trying to sell me over priced laptops with low start but aluminum frames for twice as much then started asking another rep on what i should get so i tried to engage with him thinking he would help me could even get him to look my way got pissed and asked to speak to a supervisor the fist guy would let me speak to him until he had his say. I finally got to speak to the Sup, but he was just as useless never tried to help me find a decent laptop for my price range i guess my 1600.00 wasn't up to snuff for them. got fed up and left there. I went to Walmart and got a Lenovo 16g DDR4 with 512 SSD Ryzen 7, 8 core laptop for 700 plus 3 year warranty from my good friends at all state! Suck on that Best buy!! read more

I was in here with my wife the other day to purchase a 4K television. After receiving lazy service from another employee who was too lazy to pull a box down off the shelf and measure it to see if it would fit in our car and just giving me false measurements , I found another employee who was more than willing to help... his name is Chappelle and he did a great job. We got the measurements, figured it would fit in the car , made the purchase , did the price match, got the extended service plan and we were on our way. Mission accomplished. Vizio P55-C1. read more

Best Buy - Computers Near Me - Ann Arbor, Michigan

Man I keep on trying but again let down. I was running before my wife found out I was there. Looking for the new MX-3 so I looked it up on amazon. Looking at three guys standing joking to each other. I Handed them my phone and asked someone to see if I missed it. Then walked 10 feet away to look for the JOBY Micro Hybrid - For Mirrorless and Compact DSLR Cameras with Universal Smartphone Clamp, Black. I look up after a few minutes and one guy was standing where I was. I walked back and he just looked at me. I asked any luck he said "No" bummer. I asked um where is my phone he looked down and said "I did not touch it" Ok...so I asked if he could check for the tripod. He said hey we are not Amazon. Me Yes I know that but I'm here trying to buy locally. He raised hands and said we don't sell the same item and again we are not Amazon. He actually walked away. I was still looking for the darn tripod so another guy was at a computer. He was not the best but I can't complain. Then a third guy stopped me in the same area and was excellent. Offered me different options and very knowledgeable. Best Buy your trying I agree but it's a team culture that makes me buy from apple every time I walk in the store. If the first guy just led me to the third guy I would be a happy camper. Not my area not my problem I guess. So close to Christmas. Keith Higdon KeithHigdon@gmail.com Fat bald white guy with glassed wearing Gray Sweatshirt Black Paints. I'm happy to answer any questions. 3:15 pm Thursday November 14th read more

My mouse stopped working well. I decided to try getting batteries at Best Buy, and to purchase a new mouse if the batteries didn't fix things. The batteries did the trick, as it turns out. However, what I was most impressed by was the customer service. Kaia was my check-out person. Like all the employees I saw, she was wearing a mask. I'm sure it is not easy wearing a mask during your entire shift. Kaia, your mask was awesome, thanks for your customer service!! read more

I was in trying to investigate whether to buy a streaming device or DVD player. Maurice (Or Mauricio) made everything so much easier. Her let me know that a BlueRay would probably be my best bet. Plus even gave me advice on buying a router. I normally would have spent an hour either online trying to research all of that. Or spent time at the store trying to figure it out had he not helped me. On another note...I returned something and the young lady at the CS Desk made it a snap. I would recommend this Best Buy . Everyone that works here acknowledges you as you are shopping and asks if they can help! read more

I've had an incredibly difficult time working with Desmond Mercer and Jason Kastanis, both of whom are managers at this store. I ordered a TV and sound bar and had them installed by the Geek Squad, but there is an I ssue with the setup that's causing it not to function correctly. I've been trying for the past week to schedule a Geek Squad technician to come take a look, but to no avail. Geek Squad's customer service department has referred me back to the managers at this store, neither of whom has lifted a finger to help rectify the situation. If the ineptitude and indifference of the managers at this store is reflective of the rest of the staff, then I can't say I'm surprised Best Buy continues to foster such a poor reputation. I'll certainly take my business elsewhere in the future, and I deeply regret trusting and purchasing from this store. read more

The staff were super friendly and helpful! We were asked by several employees if we needed any assistance. They also have a wide selection of camera bags - great for traveling! The salesperson who helped us in the camera bag section showed us all of the different options and made great recommendations. He suggested a sling style bag for the camera that you can swing to the front when you want to access the camera so that you never have to put the bag down and risk someone stealing it while traveling. Brilliant! Thanks, Best Buy! read more

I actually like this Best Buy because they have so much clearance stuff here. The issue is because I look like a kid with no money, no associate will ever help me. This because a real problem when I want to buy something and know more about it. So sadly I couldn't buy anything from here today. Next time I will go, I'll have to dress in a business suit. This way I can get some service. read more

This Best Buy SUCKS. I was scammed into paying for a computer that domestic even work properly I was treated like garbage. When I arrived at the store I was completely ingored by the employees then I was sassed when asking simple questions. I originally came in there to buy a computer and ended up waiting 5 HOURS JUST for them to scan a label After finally purchasing a Open Box computer I got home turned it on and it didn't even function properly. DON'T WASTE YOUR TIME read more

Employees are rude to eachother, they dont seem to like helping one another And i was set to purchase a car audio system, which they didnt mention they didnt carry in store until halfway through the sale. It was to be purchased online, and sent to our house. (Wasnt even necessary to go in store really). After i received it, i was told to call ahead and go back to the store and they could install it within a few hours. I called ahead, went in, and still couldnt be scheduled for an install until about 34 days later. So i went to another best buy in another city, they could install it, but id have to wait around for 6 hours, and i couldnt do that carrying small children. So i ended up returning the whole thing. i was quite excited about it, but kind of wasted 348 +100$ for an install that id wait 34 days for ... read more

I bought a washer and dryer with free delivery and installation plus haul-away of the 2 old appliances. I made this purchase through my parents rewards account.....over a month and a half ago, and although the actual purchase went quite smoothly - it has since been a patently ridiculous comedy of errors, and the job has still not been completed. In this month and a half's time, in order for Best Buy to get their hot mess together enough to do this delivery and installation job, I have had to waste 5 full days unable to leave the house for up to 8 hours (2 of those wasted days I had to take as vacation from work), there have been multiple phone calls to the wrong number, nobody could fix that. At this point there have been 4 completely different sets of strangers in and out of the private areas of my home, all who for various reasons have been unable to complete the job. There would be a total of 5 sets of complete strangers if I let them come back to finish. I had nothing personal against any of these delivery persons, nobody made me feel uncomfortable, they were all polite and acted professionally - but COME ON!!! One pair of matching appliances, purchased together at the same time on the same order, sold locally, both confirmed to be in stock. Sounds like a great deal! I will spare you the line-by-line details at this time, but I'm writing this review here after botched delivery attempt #4. Best Buy forgot to inform the drivers that they were doing an install, even though they brought me the hookups I purchased...and they claimed the Best Buy scheduled them so tight that since they forgot to put an installation on this 3rd attempt at re-delivery - they had no time to hook my dryer vent up. They probably could have hooked it up in the time it took them to explain to me how they had no time to do it, but whatever. I'm throwing my hands up and doing it myself at this point - it's not like you can get a refund on free installation. You get what you pay for. This was one of the biggest time and energy wastes I have ever experienced. The appliance manager likes to blame all of their problems on the drivers. It's totally not the drivers. It's Best Buy's inability to interface with these drivers, who are mostly subcontractors during the holiday rush. Wish me luck, I'm about to go hook up a dryer vent. I literally can't wait for them any longer. What do they care, they have my money. The vacation time they made me waste could have paid for the dryer in full. read more

Kat in Mobile helped me purchase & set up my new phone today. She was knowledgeable, had wonderful suggestions and was super helpful. She was kind & professional as well. Very thankful for the smooth transaction. :) read more

I used to get great service here, but due to ? lack of good management there seems to be a lot of disengaged, uninterested employees. There are still some really good employees but you have to look hard to find them. Hello, I shopped March 5th around 6 pm at the 3100 Lohr Rd. store in Ann Arbor. I bought a wireless router. The last time I shopped here was about 6 months ago when I bought a modem. Prior to that @ 4 years ago I bought my son a computer here for Christmas. I don't like to blast negative comments on Facebook or Yelp or whatever unless I speak to someone first- email unanswered and other people have had no luck with company follow up either. My experience today was from start to finish rather negative, in fact I was really mad when I left the store. I couldn't find anyone to help me and the cashier was rude. I bought this router for $76. I looked on Amazon and could have bought one like it for $54- ( from their returns and warehouse deals). BUT I drove across town, I live in Ypsilanti, to buy one from Best Buy because the last times I bought something here I got good advice and my questions answered. It seems like I'm the exact demographic of a shopper that you would like to keep. I am 63, a woman and not real tech savvy and I am very loyal to brands and stores that I consider to be of value both in merchandise and in service. I will pay a little more for someone to help me. That being said. I had to find the department, walk around until I found 3 employees lounging against a pole, one eating a candy bar then wait until they finished talking so I could ask them. " Could one of you sell me a router?" Once I had walked the guy over he was helpful and answered my questions, pretty much he told me which router to buy. Then the cashier. Two lanes were lit up but only one person was working. I walked over to the empty one and the cashier came over from where he'd been standing and was apparently annoyed that I had disturbed him, because he wouldn't look at me. He just seemed to not enjoy his job. The point is why would I not shop online? What happened to the morale? Could I have bought a service contract with the router? I probably would if you'd offered it. I just can't see how you can compete with online without better service. read more

DO NOT SIGN UP FOR EASY REPLENISH COMPUTER INK!!! The first shipment came the wrong color. The correct color came weeks later after I had bought it. There is no way to cancel this program no matter what they say. My geek friend couldn't even do it. read more

It amazes me that with the competition from on-line outlets Best Buy seems to hate people talking to them directly. I just tried to call the Ann Arbor store and in order to get "product availability" they required an SKU. I didn't even know if they carried the product and certainly did not have a SKU. I'll get it from Amazon even though I have to wait for shipping. I do try to support local retailers but Best Buy really drove me off. Jim Miles read more

Remember the days when you could have your choice of consumer electronics stores, record/CD stores, video stores? Remember how Best Buy swallowed all of them up? If you haven't noticed by now, this wasn't for the best. This seems to be one of the Best Buy stores that time forgot. It's overstuffed and it's not always the brightest or the cleanest. Even the store on Ford Road in Dearborn seems to have gotten better corporate treatment. We stopped in yesterday to pick up a portable DVD player, which of course wasn't in stock. Find an associate to ask if there may be any in the back room. How dare I try that. I don't know how many times I've visited this Best Buy and found them to be out of an advertised item. It also took us 5 minutes to find a cart that a cart that wasn't broken. Sadly, there aren't alot of options open for us nerds and geeks anymore. read more

I have been going to this location and everyone is very friendly. My visit yesterday was exceptional. My husband and I was looking for a dishwasher and Jerome attended to us. He was very friendly, courteous and most importantly, very knowledgeable. He answered all our questions and inquiries without being pushy just to sell. He also scheduled us with Brandon for a home consultation and he was equally wonderful as well. Thank you Jerome for being the best and stay the way you are! It's so hard to find people in sales that has a heart and knowledge for their customers! read more

My last visit was so easy! I walked in 20 minuets before close and I approached a friendly associate. I told her what o was looking for and within 5 minuets I was out the door with exactly what I needed. She was a huge help and the entire process was so easy! read more

Go here for zero service. This stands for not only the Lohr Rd. store but bestbuy.com customer service. Total disappointment with how I was left hanging with no communication or resolution. Thanks for a job on the opposite end of the spectrum of well done. You've successfully lost my business. read more

Can you say... 'over priced'?? I stop going to Best Buy some time ago... even if I do go, I only go to check out the electronic items so I can check it out, however I'll buy all my electronic items online.... read more

I'm not a fan of big box/chain places to begin with but this particular store takes that to epic proportions. Incompetent staff, significantly cluttered stock, poor organization, a lack of titles and slow checkouts make me dread a trip here but sometimes it can't be avoided. I will generally look everywhere else first, though, like Target* and Meijer. The people in the computer section, if you can grab one, are actually really knowledgeable and helpful but sometimes hard to corner. And because everyone else in the store knows they are the only competent department, they are also looking for their help. We're considering getting Sonos for the house but I imagine we'll head to Big George's for that rather than risk the depressing warehouse of incompetence on Lohr Road. ---*If you've read my review of the Target across the street you should get a sense of how much I detest this portion of town. read more