My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

Hubby took his iPad in to get the cracked screen replaced. They did an excellent job for fair…read moreprice. Would definitely recommend!

I was just in the store getting my son setup with a phone and plan for the first time and was…read morehelped by Kaziah who was incredibly knowledgeable and friendly. Additionally he helped me setup parental controls and installed screen protectors for us. I couldn't be happier than the service we received!

My husband hit a pop up and his phone got a virus. It appeared everything was lost. I came to…read morethis store and Isaiah quickly checked it and fixed it. I was prepared to have to buy a new phone, until Isaiah let me know it was something that happens and he was able to recover all the information. I was happy with his assurance it was fixable AND didn't make me feel senile. Love his customer service!

Went in to inquire about an upgrade and Riley told me I could trade in my old phone for a free…read moreiphone14! He was great! Great customer service from him!

Horrible service all around - do not fall for the guise of this being an actual Verizon Store. I…read moremade the mistake of thinking this was a real Verizon store, as that's what they advertise as opposed to "Cellular Plus", and literally 5 months later, I'm still calling Verizon to fix the billing mistake Cellular Plus set us up for and am obviously regretting my initial misunderstanding. My husband and I spent FOUR. HOURS. with a representative and a manager for what should have been a simple issue. (We were going from Pre-Paid to Post-Paid and purchased new devices.) They couldn't resolve the issue within that same day, and we had to leave our old phones with them overnight. They weren't apologetic at all about the inconvenience and were rather acting bothered with us that this ordeal took so long. That was in February. As I write this review, it's June, and after multiple phone calls with Verizon, I *just now* received the refund Verizon owed us because of the billing error Cellular Plus caused. On top of our horrible experience, we witnessed the female manager talking shit about an elderly woman who came in during our four-hour experience. Sure, the request of that woman may have been annoying, but like ... as a manager, you don't reveal your annoyance about another customer to the current customers you're helping. I've learned my lesson and will be more cognizant when googling actual Verizon stores next time.

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

My older pc was running VERY slow. Jason helped update some software and remove a good deal of…read moremalware the pc had built up over the years. Did a great, quick turn around for a reasonable price. Thanks, Jason!

Jason was awesome! Super good communication and efficiency…read more Reached out and he got back to me with times he was available immediately even when I had a somewhat inconvenient schedule. I handed my laptop off to him to be repaired (broken screen hinge) and he said he'd give me a quote within 2 days or so. He ended up giving me the exact price for the part needed as well as his service fee within less than 24 hours. And of course, I'm very happy my laptop is working again! :)

I got an email today from T-Mobile.... then again, I didn't.... I did, I didn't.... I have a…read morecommercial account and I got an email today saying they changed my billing method from paper to paperless. We all get scam emails, so I used an existing number I had for them and called.... And over an hour later..... I am still not complete sure I know what has happened. I waited on hold for 35 mins. I was a 13 Verizon customer, and I switched to T-mobile because a family member went to work for them. The family member recommended the cheaper and more courteous T-mobile. I have been with them nearly 10 years. Today, I find myself re-thinking my decisions. After my long hold, I get an 'expert' and explain the situation. I asked why they did that, because I didn't request this change.... his fumbling answer was 'Everything..... um....'. I asked him to explain better because 'Everything....' is not an answer. He really was grasping for an answer... to EVERYTHING... SO I asked for a supervisor, and after 5 mins on hold - no supervisor... I want to speak to a supervisor because your answer is a non-answer. After a while a supervisor TONY in the Philippines came on. He seemed to think I had a problem with my current bill..... So I explained. Got an email saying I was switched to paperless billing. I called a known number.... on the phone trying to figure out why.... He spoke in circles. Tony said that Tmobile didnt send me any emails. The have my record up.... still getting paper bills ...... So I asked 'Why the email?'. He still had a few denials about that.... But then said that we have email blasts sent out and your number was on that blast. So then when they denied the email.... Tony admitted that this was an error.... even went as far as admitting this was a 'lie' on that famously recorded line and that my account was not changed. This cost me an hour of my time mostly on hold listening to crappy music. Tony would have been a good FIRST contact. But as a second.... he was focused more on financially compensating me than addressing the PROBLEM AT T-MOBILE. There lies the root cause. They are more worried about profit than doing their job correctly, consistently and reliably. Don't get me wrong, a profit is what gets us all up in the morning. But HOW they do this with low staff, off shore call centers, poor training, and the propensity to make up a reason for "... EVERYTHING .... " is really poor performance. THIS was my last call to their customer support. The next time - I am switching carriers. I want to be able to help my customers better than T-Mobile helps theirs. PS. I told Tony I wanted a handwritten apology for the confusing and conflicting responses. He said he understood and could do that. But then started talking financial compensation again.... I don't mind paying for what I do... it is not a question of the bill. I want my hour back, or an apology. Finally I had to just say thanks Tony, but this is just wasting more of my time.

I was in desperate need of a new phone, and was hesitant as my bill (with a prior carrier) was…read morealready crazy expensive and didn't want it to get any higher. We were referred to this store and had such a great experience there! Both my husband and I got new phones, ended up getting a $600 rebate, and our monthly bill was reduced by over $150! Both the representative that helped us there (Sal) and his manager were very helpful and while the process took a little bit, they handled everything for us on the spot in the store and we are glad we made the switch!

My laptop was having issues and was constantly crashing. Simply Tech was able to diagnose the issue…read moreand make the repair for a lot less than I was quoted by any other computer repair shop to take a look at it. I will be returning for any future tech repairs I may need. I would highly recommend.

Left my son's iPhone for a screen repair and have tried to call repeatedly day after day to see if…read moreit's working and there's never an answer; it goes straight to VM. I would think a phone repair business specializing in phone technology would have their own communication lines at least working. I've also text and emailed but no response. The following Saturday actually went to the store front and a sign was on the door stating they'll be back shortly. We waited an hour and doors were still shut. I'm wondering if we'll ever get our phone...?!!!

I had a representative of this company come into my place of business to get me to sign up for this…read moreservice. I did and they charged my $170 and then for no reason or explanation they canceled my order and still have not refunded my money..it has been over 3 months

Good service and I like the product. I had left them for awhile but returned for the phone coverage.read more

Really fast and responsive. Cheaper than apple to fix your phone. If you can't find it, stick with…read moreit - they are in an indoor shopping center

They came to my home within an hour of my phone call and fixed the broken glass on my phone in 15…read moreminutes. Just saved me hundreds of dollars from having to buy a new phone. Very courteous.

Only the metro across from the Walmart on highway 99. Mario…read morethe Manager is excellent. He runs a great team of knowledgeable members.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.