My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

They were very helpful when I messaged them on Yelp and performed the cleaning for no charge! I'll…read moredefinitely go back if I need any phone repairs or accessories.

My husband hit a pop up and his phone got a virus. It appeared everything was lost. I came to…read morethis store and Isaiah quickly checked it and fixed it. I was prepared to have to buy a new phone, until Isaiah let me know it was something that happens and he was able to recover all the information. I was happy with his assurance it was fixable AND didn't make me feel senile. Love his customer service!

I visited this store to consider taking Verizon up on the offer to trade my phone for a new 16 at…read morevirtually no cost. They assured me the offer was good and sold me the new phone on a 36 month contract (couldn't pay cash). When the promised monthly credit for the traded phone was not forthcoming, I asked them to investigate. I was told I had to contact Verizon direct. After a couple hours of trying to work through Verizon's labyrinthian system, I wound up getting cut off - the promised call back never happened. Next, I went to a company store and after another 1 1/2 hour visit found out the plan I'm on doesn't qualify for the trade rebate. I'd been lied to and robbed of $830!! Victra operates Verizon stores as a franchisee and should be avoided at all cost. They are only interested in getting your name on a contract regardless of what they have to do to. UNETHICAL COMPANY. Furthermore, Verizon knows how they operate and lets them continue to represent them, so they are also guilty of unethical business practices. I won't do business with liars and thieves, so I'm moving to a competitive service. You should, too.

Went in to inquire about an upgrade and Riley told me I could trade in my old phone for a free…read moreiphone14! He was great! Great customer service from him!

Logan B is just fantastic and helped me out with my billing and Verizon needs i really appreciate…read morehim

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

My laptop crashed and I didn't have any idea where to take it. I chose to try Jason because of the…read morequick response time. He didn't disappoint - answered my inquiry almost immediately with a quote and drop off time options, and once I dropped it off he identified the problem quickly and I picked it up the next day. Simple, straightforward - I'll go to him again!

Jason was awesome! Super good communication and efficiency…read more Reached out and he got back to me with times he was available immediately even when I had a somewhat inconvenient schedule. I handed my laptop off to him to be repaired (broken screen hinge) and he said he'd give me a quote within 2 days or so. He ended up giving me the exact price for the part needed as well as his service fee within less than 24 hours. And of course, I'm very happy my laptop is working again! :)

I got an email today from T-Mobile.... then again, I didn't.... I did, I didn't.... I have a…read morecommercial account and I got an email today saying they changed my billing method from paper to paperless. We all get scam emails, so I used an existing number I had for them and called.... And over an hour later..... I am still not complete sure I know what has happened. I waited on hold for 35 mins. I was a 13 Verizon customer, and I switched to T-mobile because a family member went to work for them. The family member recommended the cheaper and more courteous T-mobile. I have been with them nearly 10 years. Today, I find myself re-thinking my decisions. After my long hold, I get an 'expert' and explain the situation. I asked why they did that, because I didn't request this change.... his fumbling answer was 'Everything..... um....'. I asked him to explain better because 'Everything....' is not an answer. He really was grasping for an answer... to EVERYTHING... SO I asked for a supervisor, and after 5 mins on hold - no supervisor... I want to speak to a supervisor because your answer is a non-answer. After a while a supervisor TONY in the Philippines came on. He seemed to think I had a problem with my current bill..... So I explained. Got an email saying I was switched to paperless billing. I called a known number.... on the phone trying to figure out why.... He spoke in circles. Tony said that Tmobile didnt send me any emails. The have my record up.... still getting paper bills ...... So I asked 'Why the email?'. He still had a few denials about that.... But then said that we have email blasts sent out and your number was on that blast. So then when they denied the email.... Tony admitted that this was an error.... even went as far as admitting this was a 'lie' on that famously recorded line and that my account was not changed. This cost me an hour of my time mostly on hold listening to crappy music. Tony would have been a good FIRST contact. But as a second.... he was focused more on financially compensating me than addressing the PROBLEM AT T-MOBILE. There lies the root cause. They are more worried about profit than doing their job correctly, consistently and reliably. Don't get me wrong, a profit is what gets us all up in the morning. But HOW they do this with low staff, off shore call centers, poor training, and the propensity to make up a reason for "... EVERYTHING .... " is really poor performance. THIS was my last call to their customer support. The next time - I am switching carriers. I want to be able to help my customers better than T-Mobile helps theirs. PS. I told Tony I wanted a handwritten apology for the confusing and conflicting responses. He said he understood and could do that. But then started talking financial compensation again.... I don't mind paying for what I do... it is not a question of the bill. I want my hour back, or an apology. Finally I had to just say thanks Tony, but this is just wasting more of my time.

This store was clean and not many people . Jacob was great with efficiency and customer service. I…read morewas in and out quickly. I would absolutely recommend this T-Mobile store.

Left my son's iPhone for a screen repair and have tried to call repeatedly day after day to see if…read moreit's working and there's never an answer; it goes straight to VM. I would think a phone repair business specializing in phone technology would have their own communication lines at least working. I've also text and emailed but no response. The following Saturday actually went to the store front and a sign was on the door stating they'll be back shortly. We waited an hour and doors were still shut. I'm wondering if we'll ever get our phone...?!!!

Could not have been easier shopping here. They have a good selection of used phones at all price…read morepoints, and the salesperson was helpful, honest, and knowledgeable. I got a killer deal on exactly what I needed. I had been looking for a phone on Offer Up/CL but was nervous about buying from a random stranger since I know nothing about tech or anything. I felt good buying from this small business, they seem to know their stuff and they inspect all the phones they sell. Got a case for cheap too and they threw in a charger and screen protector.

I had a representative of this company come into my place of business to get me to sign up for this…read moreservice. I did and they charged my $170 and then for no reason or explanation they canceled my order and still have not refunded my money..it has been over 3 months

Good service and I like the product. I had left them for awhile but returned for the phone coverage.read more

Really fast and responsive. Cheaper than apple to fix your phone. If you can't find it, stick with…read moreit - they are in an indoor shopping center

They came to my home within an hour of my phone call and fixed the broken glass on my phone in 15…read moreminutes. Just saved me hundreds of dollars from having to buy a new phone. Very courteous.

Only the metro across from the Walmart on highway 99. Mario…read morethe Manager is excellent. He runs a great team of knowledgeable members.

From the owner: Switch today & enjoy America's largest 5G network.read more