Steve, the general Manager helped me right away. He was able to fix my phone in minutes. I'm so…read moregrateful for his help as I needed my phone for work. I highly recommend this particular Verizon store.

LIARS LIARS LIARS The manager of the store told me if I…read moreactivated my son's watch today, he had a $150 credit he would apply. It would come in the form of $10 per month for 15 months. I told him I didnt really need it for another 60 days or so, he told me the offer may not be around so I accepted it. Well, the paperwork had $10, he ensured me he just had to make a call to let them know it was a Verizon watch (I had just replaced my other sons watch) and it would make the credit $150. I told him I trusted him that he was being forthcoming and told him I wanted to wait for him to make the call. He acted like he did, leaving and coming back telling me I was all set, and the credit would show on the 2nd billing cycle. Well, it's never shown up, and on top of that Verizon charged me 300% more for the BS fees for a 19 day pro-rated month. 3 watches on the account, one has $1.79 fee, this one, $5.49. This was the case for all the different fees. So, the managers lies cost me $140 in credits for the watch, 2 months worth of service at $20 or so each, and Verizons rip off pro-rated fees for a total of $200 in added costs. They have told me 3 times they are making it right, but that doesn't happen.

My first time here and I'll certainly be back and recommending these dudes. Came here after I…read moredropped my iPhone (15) and the haptics started making an awful grinding/rattling sound instead of the normal "buzz buzz". YouTube said it's common after a drop that the screws break and that results in the rattling sound. I contacted five other repair shops and no one but Fixoid said they could do the repair. Also, Reddit reviews as of 2026 HIGHLY recommend Fixoid's Vancouver location - no idea why it's rated so low on yelp Called to confirm the price and their hours. Came in around 4:30pm mid week and slapped down $100 ($110 with tax). They called my friends phone to pick up in about 30mins and said they had to remove my protective screen so they put a new one on for free. Super happy. Thanks guys!!

Holy cow these guys were great. I thought my laptop screen was a toast and in just 4 days after…read moredropping it off they had replaced the screen and had me back on my way!

These people are not honest they will add extra line and devices just to hit numbers. We came in…read moreabout almost 2 months ago to get a phone for a family member. It took forever but we got it done then fast forward today 2/15/25 we check the bill and another line was added at that location the same time we added the one line. So beware you might go in for something and they will add whatever they want to your account. Then you have to go to customer care and stay on the phone for at least 45 mins to get it straightened out. Wow Great job T-Mobile. Oh and here's the kicker the lady on the phone with customer care said this is NOT the first time she's heard of retail doing some shady business.......SMH Avoid this T-Mobile at all cost. You'll save in the end and sleep better at night

My experience was great, walked in needing to make some changes on my phone....Matthew helped me…read moreright away and fixed it in just a few minutes. Thanks!

If you're looking for a phone repair place come here they do same day repairs also very friendly…read morepeople definitely recommend

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

I had my iPhone 8 Plus screen repaired today. The repair was excellent & timely. Staff are…read morecourteous & efficient. I would/will return for any future repairs on my phones. They also have an excellent assortment of phone cases.

My iPhone needed a new battery. I received a quick response from these guys regarding cost and how…read morelong it would take which was accurate. In fact it cost less than I was told it would! They were friendly, helpful, and did a great job! Would recommend this shop!

BEST customer service you can find in Vancouver! Staff is extremely knowledgeable and helpful and…read morealways focused on getting you the best deal that works for you!! No lying and deception like other stores I have worked with in the last! Great people!

I was simply asking for assistance with the switch, and instead of feeling welcomed as a new…read morecustomer, I felt like I was bothering her. The way she spoke to me and handled the situation made the entire experience very uncomfortable.

Stephan and his crew at Simple Phone solutions are simply terrific. I came in with my iphone 15…read morepro... literally *just* after 1 yr warranty expired (ok 2 months after)... had my home screen button not working... i was quoted elsewhere about 300 to fix.... Stephan (apologies if spelling wrong)... said -- here let me look.. and 5 min later and NO COST TO ME... button working and problem totally solved. I TRIED to pay for him to fix but he wouldnt accept my payement... just my gratitude. He said..." have a blessed day". Yes-- yes indeed i am blessed to have found a great phone repair shop in metro Vancouver. Thank you Simple Phone Solutions.

Stephan was very helpful and knowledgeable as to the type of phone I was looking to trade my old…read morephone in for. I recommend this business.

I was recently traveling through Vancouver when I noticed my screen needed new tempered glass so I…read morewent to my first choice, Livit mobile which I was glad there was one right at the mall there. So I pull into the mall and head over to the kiosk they have there! Which by the way is very convenient for people who are in a rush like me. Then to tell you the truth the kiosk blew me away. Everything was neat and easy to find the people that worked there are extremely friendly and eager to help you out. I am impressed with how clean and organized you don't even need to go to the actual store when the kiosk is pretty much h a full store in a central location. I will definitely come back just because how amazing and well put together this kiosk was. So once again thank you Livit mobile for going above and beyond all peoples expectations with this amazing kiosk. Thanks and good luck with business Ryan.

Sorry I don't have a name, we'll just call him the smarty pants with glasses. Took my 13yr old…read moredaughter daughter in here to get a screen replaced on her phone. After asking my permission first he commenced to roast her for breaking her screen , and mad sure she said a proud thank you to me as I was paying for it. I've dealt with this gentleman before, it's always been like dinner and a show. I drove from deep Camas, passing five other cell phone repair places specifically to interact with this human being. So if you want fast reasonably priced high-quality work with a touch of smarmy coparent, this is your spot. You can opt out of the coparent aspects, but it is pretty hilarious.

My wife and I went into this location to solve some issues with storage on her IPHONE. We were…read moreassisted by Skylynn, who solved the issue. She explained what the issue was and made sure her phone was working properly. Thanks for displaying positive vibes and energy while helping us.

I visited my local T Mobile store regarding an issue with my Samsung phone. I was greeted by…read moreMichael, a new employee in training. He was able to provide the assistance needed to resolve the issue. He was very accommodating, pleasant and polite.

As long as assistant manager, Sammy, is not there, this is our normal T-Mobile store…read more However... Even WITH Customer Service on the phone, Sammi refused to honor the reimbursement we were owed. We will NEVER step foot in this location while she is present. Which sucks for them, and us, since we have always gotten our phones from that location. She was rude, snarky, and refused to honor a prearranged agreement made with T-Mobile. Steer clear of Sammy... Otherwise, it is a wonderful location. It is a shame one team member has to ruin a customers experience. We will be going elsewhere from now on.

Absolutely appalled by the experience we experienced just now…read more There was a very kind lady working up front I wish I got her name. I am not an authorized user but I arrived early in hopes to get things in the process so when they arrived we could just finish up and be out on our way. What should have taken maybe 15min took well over an hour because the other men working Adam and Chris sat in the back not helping the poor lady upfront who had multiple customers waiting on help. All I needed to do was upgrade my phone and purchase a new one. The girl helped me as much as she could while serving every other customer at the same time. She was so kind. An hour after my authorized user arrived we finally got help only to have issues because she did not have her id on hand. If someone had come out sooner and talked to us we could have known this sooner and had already been back before the men... Adam and Chris arrived. As soon as I told them to cancel my order and that we would be going to another location somehow miraculously they could give me the phone that I already purchased without scanning an id. Im honestly so confused. And there was absolutely no customer service given to any of the other customers by these men. The girl working there should get a promotion and these men need demoted and some more training in customer service. I have never experienced such bad customer service. With no apology.