They sold their fiber for our area to Quantum, but the new company says it only bought the lines…read morebut they could hook me up. Centurylink, which denies I have an account but provides wireless service to our house, continued to collect the $40 fee without sending a paper bill or a wireless statement other than for $40 monthly. Now they want $18 late payment fees because they raised the rates to $45 and claim I owe them money. I have communicated with the State of Oregon Attorney General's fraud team on this matter.

I guess this is kinda moot now since CenturyLink was bought out by ATT Quantum Fiber but…read moreCenturyLink service was HORRIBLE. Modem is currently not working and until I get the new Quantum Fiber Modem in 6 days I'm dead in the water. I work from home and my house has terrible phone signal so I'm having to go to Starbucks everyday to work for the the next 6 days. I wish I could give 0 stars. 24/7 tech support? After business hours you'll get hunted around by a bot and then it hangs up on you.

I was in on Tuesday, September 1st, and monopolized so much of Marcus's time with a business phone…read moresim card replacement that took longer than anyone could have expected. The entire time he was helping me, he never seemed impatient or frustrated. He maintained a pleasant and humorous mood and even offered me water and a phone charger. I want to make sure he is given credit for a job VERY well done and acknowledge that he went above and beyond. Thanks, Marcus!

Jason provided great service. Made returning my hardware easy and went above and beyond to try to…read morelook into a secondary phone plan for me, despite it almost being closing. Promised a follow up call next day. Thanks Jason!

After years of dealing with Stephouse's slow internet speed and erratic connectivity, I terminated…read moreservice three months ago. They continue to withdraw monthly payments from my checking account, however, despite multiple calls and filling out proper paperwork. Seems like no one answers calls made to billing or support and no one is returning my calls after I leave messages. Recommend Astound internet network!! Stephouse is quite the con job. Wonder how long they'll stay in business.

Their service is totally shit, no speed always unavailable. Run to anything else than this garbage…read more TDS fiber optics is coming and hopefully puts the final nail in the Stephouse coffin.

READ THIS FIRST IF YOU'RE HAVING ISSUES WITH FIBERSPHERE:…read more From an insider, here's how it works at Goobersphere. If you've attempted all of the suggestions that they give you on the phone: 1. Don't expect them to call you back within 24-48 hours if they say they will. They have zero intention to. They never ever will. 2. If they say they will "escalate" it to someone at a higher position with more knowledge this is also a complete lie. They are trained to say that, but it means absolutely nothing. They all work in the same place with the same rank and knowledge. 3. If they tell you to call back within a few hours they are just pawning you off to the next person on the next shift. Again there is no other higher qualified folk there that can help. So what do you do after all of that nonsense? If you try all of the suggestions they have and they don't work, request for a technician. What he did only cost 25 bucks (cash, lol). If they refuse like they did with us a few times, then wait about 8 hours until the next shift and request it from the next employee. I hope this saves someone the countless hours we wasted the last month. Now this (below) was my review before learning the info above (although it was pretty obvious to begin with): This is my first time using Fibersphere. We're at almost three weeks and counting and still no internet. They have a handful of questions they ask us to try each time and then say "we will have someone call you within 24-48 hours" and they never do. We are in a endless cycle of spending about 45 minutes every day to fix this. We rely on internet daily for our jobs so this has been pretty not so convenient. No one ever of course uses Comcast or Centrilink nor Fibersphere because they actually want to. They use it because the options are limited. CEO's of internet provider companies should be in jail. How about instead of buying extra yachts you pay your employees better and train them so that they can actually fix things? No excuse for something like this to take three weeks...

Fibersphere is the internet service that my HOA provides, so I did not have a choice in selecting…read morethem as my ISP. I just had my internet repaired after 6.5 days of it not working. I called the first day and was informed it would be fixed within 24 hours. Called the second day, and I was put on hold for over an hour and then lost connection. Called back, and I was informed it would take up to 72 hours. Called after 72 hours, and I was informed I would receive a call from a technician that same day. No one called. I called again on Monday (day 5) and then I was informed they would dispatch a technician on day 6. I had to leave work early to make sure I could make the appointment. No one showed up, no one contacted me, I check the internet and it's fixed. Besides that horribly frustrating experience, the internet actually works fine for the most part, except when I lose lots of data packets occasionally. The customer support reps were very friendly. The problem is that it's impossible to get in touch with a technician with the authority/capabilities to repair the issue.

Horrible service. Impossible to reach a human when anything goes wrong, instead you get stuck in…read morephone tree / AI hell. Service appointments require someone to be home for a nine hour window, and then they frequently cancel/reschedule the service after failing to complete it that day. They did not respond in the required 48 hour window to a locate request before trenching was done, and as a result their line got cut, then they failed to show up for the appointment to repair it. Last time I needed service from them the same no-show followed by service rescheduling happened several times in a row before anyone showed up. Give your money to literally anyone else.

They asked me a lot of questions, which made me nervous about security. When I said that I would…read morecall back later, he said that the process wouldn't take long. After I answered his questions, he said he was transferring me to customer service. The automated recording said I had to enter a specific number. When I didn't, it hung up.

I am an engineer so I understand the tech, and we have all heard the complaints about Xfinity…read moreservice. I can not support the claims based on the service I have received from the Vancouver WA store or service personal, always quick and accurate. Also the corporation itself is being a true and positive member of the community at this time by giving unlimited internet to its customers and free hot spot access to everyone at a time when affording the cost may be hard. THANK YOU XFINITY

Been with xfinity over 10 year's. Upgraded the speed and got a new modem and now my services barely…read morework. Called for tech support but they want to charge 100 for a tech or to add to my bill. Not to mention I am not the only person struggling with this same issue with zero help.

My landline never works right, after 1 year. I call for help and it takes a 1-hour phone call. Then…read morea Tech comes out and sits in his van for a halve hour then looks at a phone box for two minutes and goes back to the van for another halve hour. NOTHING EVER GETS FIXED. I call back, same exact thing. My landline phone is dead for 2 months and all I get are phony promises. I know I will get a person who is an IDIOT when I call Century Link and they keep saying "don't worry you are in good hands and I will fix this for you" What a bunch of crap.

I've worked in a high tech corporate office for ~30 years and run a home-based business that…read moredepends heavily on reliable internet. A technician upgrading my neighbor's service disrupted mine, denied responsibility《which i have the break on camera) and told me to open a ticket. Since then, my internet has been down for 2.5 days, the company has missed four scheduled appointments, and I've made 7-8 calls with no real help. This outage has cost me $1,300 in lost revenue. The lack of accountability--from call centers to dispatch, especially technician Lucas--is unacceptable. If their techs show up on your property, consider asking them to leave and choosing another provider.

We decided to go into a Verizon store so we could understand what our options were but the sales…read morerep ( Elias) could not even tell us the features of our current plan. Instead, he focused on upselling us to a new plan. Why does Verizon need to be so difficult? Just be honest and share the facts. Skip this location and go straight to T-Mobile. It'll save you a lot of headaches and frustration.

This is the worst company I have EVER done business with…read more The service never did work! I spent 20 hours on the phone with customer service,went in to store 12 times!Returned the equipment after only 3 weeks. They promise a money back guarantee,cost me 270$ for no good service,they promised a refund,then turned me over to collections! Also refused to release my business line to new carrier! The people at the store were nice and tried to help. All the people(computers) you try to talk to are useless! Save your money,go with Ziply for excellent service on business phones and internet!

I've had Clear since it first came to town. It wasn't super fast so I upgraded to the more…read moreexpensive, faster package. It turned out to be about the same. It claims to give up to 6 mbps downloads. We've tested it on different platforms and browsers and never get more than 1.5 mbps. It also is very inconsistent. Sometimes pages load fast and sometimes really slow. There are also times where the service doesn't work for 20 minutes or so at a time. So we switched to Comcast and for about $2 more/month, we're getting 15 mbps. I don't love Comcast in general, but at least we have fast internet now. Anyway, Clear is a great concept and hopefully they will improve their speeds in all areas of town. I'm sure if you're in certain neighborhoods it works better. I know about 5 other customers who use Clear and none of them are very happy with it.

One word: SLOW! This…read moreinternet has got to be the worst I've ever had. Even dial-up would seem more consistent. Clear however, seems to have two speeds. Slow and slower. If you're thinking about doing anything with this service other than a simple check of your email, forget it. And even then, be patient. Downloading computer updates, takes forever. Streaming any sort of media, forget it. This internet sucks. I know a lot of people have issues with Comcast's business practices. however, given the options available, it may be the best bed. bottom line CLEAR SUCKS!

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.

They were knowledgeable enough over the phone to fairly estimate what help they could give. Worth…read morethe trip. They were able to fix my problem and the price and service was competitive but considerate which is a lot better than some big box store these days! Will return with my future techy needs!