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    AT&T Store

    AT&T Store

    (17 reviews)

    Northeast Portland

    Aaron is a rockstar. He went above and beyond to help my very unique situation…read more I would say he gets five out of five stars but that's not enough. He gets 20 out of five stars. He clearly cares about each individual customer. And he supports his staff. Even coming in on a day off to help us with our situation. We just moved to Portland from Hawaii and we had purchased new phones and WiFi. Our move to Portland was abrupt and emergent, so there was no time to get the WiFi. Aaron made sure we got our technology and helped everything get up and running. He is professional, personable. Knowledgeable and attentive. Definitely 20 out of five stars.

    Received stellar service from Landon, the manager! So good in fact that after purchasing a new…read moreSamsung S21, I bought another for my brother even though he lives in NJ! I bought him a phone and set up the service here so that Landon and the Grant Park store would get the business because the support was that good! My Samsung Galaxy 8 was crashing and apps wouldn't open. Came about suddenly and as we all know, we can't survive without our smartphones. Stopped in this particular store because it's in my previous neighborhood and I was familiar with the location, right next to New Seasons, with convenient covered parking and access directly into the store. Samsung was offering an upgrade deal where you trade in your qualifying phone for an $800 credit if you purchase the Samsung S21, which costs $800. So basically free! What's the catch you ask? I asked the same! You have to sign up for the unlimited data plan, which based on the current plan I had, was $23 more a month. However, with the AARP discount and paperless billing, the monthly rate is the same and the $35 activation charge waived. Bottomline, the phone was indeed free! I purchased the new phone and Landon transferred all the data (apps, contacts, pictures, etc) and told me to keep the existing phone for a few days to ensure everything did indeed transfer. Before the week was up, I was to return the phone, which I did, and in front of me they wiped that phone clean and updated the billing system to show the trade in was received. On the monthly bill it shows an $800 fee for the new phone, but I am not charged that amount. It's like AT&T fronts the money. Every month for 30 months, they deduct the credit from the trade in and after 30 months, it no longer shows up on the statement. I've been an AT&T customer since the late 80s, yes, I'm "vintage," so I know I will remain with them for the next 30 months So that's not an issue for me. If I do choose to leave, I'm responsible for the balance of the new phone that remains. Landon also set me up with a screen protector, at my request. After two days I returned to the store because with the screen protector I couldn't use the fingerprint security feature. And it made my screen look dirty. Without hesitation he took the return and applied the credit to a liquid screen protector which he applied for me. Another rep demonstrated how it is indestructible by banging his phone on the table and throwing it in the floor! Now, I don't recommend or plan on doing this with my phone, but it sold me on the liquid screen cover! Loving my phone so much, the faster 5G speed, double memory and the amazing camera! Which is what I use way more than the phone itself. It was my brother's birthday so I set him up with the same deal, again at zero cost, and Landon shipped the phone to him in NJ. My brother went to a local AT&T to activate, transfer data and set up automatic billing. Done! Another happy customer. Working in an AT&T store, or any of the competitor's stores, is not easy! They have to sell the plans the people in HQ and the manufacturers create. And deal with people who don't like the plans or are having issues with their device. It's not an easy role and there is so much turnover. Once you find a store and a rep you like, stick with them! Landon was superior, and James who also works there was super helpful. This location has a customer for life!

    Boost Mobile - isps - Updated May 2026

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