My iPhone decided Monday to stop working, I had internet and WiFi but any call I tried to make…read moreimmediately failed and wasn't receiving calls either. I went to the Sproul Road Verizon and the young woman (I didn't get her name) told me my SIM card needed updating which she did. My phone worked for an hour. No calls in or out again. Back to Verizon Sproul I went where I was told along with 4 others that Verizon is experiencing an outage in Springfield it will be fixed shortly, The next day, Tuesday still nothing. Back I went only to be told by two gentlemen that there still isn't service in Springfield. The one gentleman noticed I probably wasn't even able to call 911. Fabulous. Wednesday I awoke to... no service again! I had heard about the Verizon in the Target shopping center on City Line Ave. It wasn't exactly around the corner but I was desperate. Daniella there was FABULOUS! She did tell me that there were NO OUTAGES in the Springfield area and there hadn't been which means I was lied to by the Springfield store. And I'm sure they work on commission which is unfortunate for them because I needed and received a new 16 pro max. Thank you you Springfield slackers because thanx to you I got a new phone with a great representative.

the prudent employees by far from any establishment I've been to. they seems to be bothered helping…read moreunless commission is attached to the service. please be careful. they lie to sell you something you don't need to collect commission.

My husband and I went to this T Mobile ( Rt 420 and Baltimore Pike). We were taken care by Eric. He…read morelistened to our needs and wants, he was not pushy, was attentive, and had good customer service. He was also patient explaining to us phone futures and plans. For all these reasons I would recommend this store and salesman Eric. The only thing the store did not have the phone I was looking for BUT Eric gave me his phone number to call him directly to coordinate for next week.

im still currently standing in here. I've been here for over an hour, 2 other parties arrived after…read moreus. there are 5 associates standing around not helping anyone yet we need to wait. The next associate came to one of the parties who arrived after us and informed them "you have 1 person ahead of you" then proceeds to complet ignore us and help the other party. We continue to wait as 3 associates go to help that party. Meanwhile we've been here 45 minutes longer than them but screw us right? this entire store needs to retrained. Complete and utter joke I will not be returning

Horrible store. The workers present themselves as friendly and there to help you but they're simply…read moreout to trick you into signing up for products and services you don't want or need. There are no posted prices and limited access to information regarding products and service plans. It's a very deceptive practice. They act like a high end item is "included" with the item you're purchasing, such as an Apple Watch and/or tablet , along with an iPhone you may legitimately be there to get, have you to sign an iPad screen for them and then hand you the receipts before you leave and then you see that you'll be paying full price for the items over time. None of it is explained. It doesn't feel right and there are no explanations. You feel like they're "helping" you but no. You walk out with all of these items you didn't want and then when you return to the store to question these deceptive sales practices and return the items, they become defensive and act like you're threatening them and making THEM uncomfortable and they tell you to leave the store and if you don't leave they call the police on you. I would seriously avoid this store at all costs. Just get whatever equipment you need through Amazon or the AT&T online and cut these scam artist middle men out. They're not only unnecessary but they're there to take advantage of the average person's lack of knowledge and ability to research these products that you only purchase every so often, just like a car or large household appliance.

I would rather switch to Verizon and ever go back into this AT&T store ever again. The customers…read morewere extraordinarily rude, threatened violence and need to be trained. Better do not if you feel that this is a safe environment. Beware.

Called these morons for a specific battery. Gave a specific part number and was told they had them…read more Awesome! Then drove 40mins (each way) to find out they indeed did NOT have them. Thanks for wasting my time and gas!

Took my Galaxy S21 in for a battery replacement. My battery wouldn't hold a charge. They pointed…read moreout my battery was disfigured and pushing out the back cover. They were correct. I told them about my issues with my charging port - they said they could replace that also. An new phone would be at least $700. Together the repair was $150. After I left I noticed issues with connecting, texting and phone calls if I wasn't on wifi. I went back a couple weeks later. They determined it was the antennae. The antennae was either pushed out of place due to the battery or during the repair. They fixed the antennae at no cost and it's working great. Thank you.

I came in to purchase a new phone after 8 years. I was assisted by two salesman, one being the…read moremanager. As I was waiting I was offered a "Bundle" which was never said to be a cost spread out over 12 months. After receiving multiple bills this month, it was never stated that it would be best to purchase your phone at the beginning of the month. I called T-mobile to ask why I received multiple bills with different amounts, it was said that the "Bundle" was accessories that would be added to your bill over a 12 month period. I called the manager, who stated that he would look into and "call me back". A call has not happened, and I say this say, they are unethical, as the customer service rep said that she has received many complaints about this same issue. Do not go to Woodlyn T-Mobile!

Today I came in clueless about what plan I wanted from T-Mobile, and Ibrahim not only helped me…read morefind a plan, but was able to help me maximize my savings to the best of his ability. His customer service was wonderful, and I feel confident that I will be going back to this t-mobile for my next upgrade, or with any future purchases that I might need. He was so helpful, and this store is very lucky to have him as an associate!

Amazing customer service .I went in because Verizon said I needed a new port .The woman at the…read morecounter simply cleaned out my port and told me Happy Holiday. Wonderful surprise and great customer service .Thank you!

Horrible customer service and a waste of time and money I…read moredropped off a laptop to have a screen repair and was given a lengthy wait period to get an estimate. After receiving a text to call back to confirm the estimate without a valid call back number I was told that the claim was denied because I called back the next day after having to search for a working number for this "business." When I expressed concern, the worker hung up on me. Unprofessional and Irresponsible.

I want to thank Best Buy for helping us out with problem we had that the geek squad wasn't able to…read morefix but the manager Adam was able to in 5 minutes. My wife is over the moon. we've always used Best buy for everything from TVs and computers to actually a refrigerator freezer. so just want to say thank you so much! Adam. we will continue to use Best buy because of your service. Cmdr. RE Yantorno

This is one of those situations where you walk in thinking you're doing a normal upgrade and walk…read moreout realizing you just got played. I went to Best Buy in Springfield, PA to purchase an iPhone Pro Max 1TB through the in-store AT&T rep. I was told two things that turned out to be wrong: 1. I was told 1TB was the largest capacity available. Later I found out there's a 2TB option. 2. I was told my iPhone 15 Pro Max trade-in would be worth $1,100 in bill credits. What I actually received was $400. That's a $700 difference. That's not small. That's not "confusing fine print." That's the whole reason people do the upgrade in the first place. I called AT&T and they said I need the same salesman to sign a document stating he gave the wrong value. Seriously? So the fix depends on the person who gave the wrong quote being available and willing to admit it? I drove back to the store to handle it in person and -- surprise -- the salesman wasn't there. The employees who were there (Connor and Dennis) said they couldn't pull up what happened with my account. So I'm expected to trust a system that can take my money, take my phone, and activate my line... but can't display the terms I was sold? This is the second time I've had a problem with an AT&T rep experience, and it's the last. I'm paying off this phone and switching carriers. If you're reading this: do not do AT&T upgrades with a commissioned rep in Best Buy unless you have printed proof of the exact promotion and bill-credit amount before you hand over your phone. Otherwise the promises disappear the moment the transaction is complete.

It's not the store I have a problem with it's the company. Billed me for $285 for nothing, I did…read moreget a phone in the mail plus 3 SIM cards for which I sent back unopened cause customer service was so bad. Forced me to go to a store to prove I'm me, 3 times. I'll never ever do business with T Mobile, sad way to run a company!!!

Refusal to accept buyers remorse at T-mobile store 1915 / Springfield mall PA, Delvin Shaphiro…read more I have bought an Iphone12 (exchange with old Iphone8) and then realized that the 12+ would have been a way better deal, went back to the store and the manager Dalvin Shapiro was basically refusing to accept the deal. They also added insurance without asking for permission and a new line which should have been free, my bill jumped from $280 to $379 , iwth a total of six lines now !!! I am a T-mobile customer since 11 years and the store was affiliated with Executive Cellular Phones Inc. This was my first time bad experience with my provider T-mobile. Please do yourself a favor and try to avoid that store Store 1915 Delvin.ChurchSaphiro3@T-mobile.com 1250 Baltimore Pike Springfield PA 19064 https://www.reddit.com/r/tmobile/comments/ng76k3/refusal_to_accept_buyers_remorse_at_tmobile_store/gyp81au/?context=3