They were excellent. Very knowledgeable. Great with installation and project management. Would…read morehighly recommend them to everyone.

I wanted you to know that I have been happy with the results from virtually every project with…read morewhich we've entrusted you. There's been a personal angle that I think starts with your leadership, but seems to have been conveyed to each of your sales reps and your service techs. The first person I spent time with was Kevin on a Saturday morning a few years ago, directly after having an uncomfortable visit at World Wide Stereo. They have the stuff, but they have neither the environment nor the people who are able to provide what I need to feel before unloading significant resources towards things that I really like, but maybe don't truly need. Regarding Kevin, the stunning realization of how much information was stored in one person's brain was a bit overwhelming, and I can recognize it because of the business niche I've been in for the last 35 years. Since then I've dealt with you, Eddie (who I will request on any installation job in the future) and others, all with really good experiences. I want to now mention Matt Gorman, with whom I've begun exploring lighting options for our home. Although I had seen him in your shop many times before, you introduced him to me as your lighting specialist back in April earlier this year. His effort and his persistence in following up on even the most minute details of this project has been really impressive. He has made multiple home visits, brought out a rep (Tony) of your preferred lighting supplier, and provided a quote that reflected our site visits and discussions. Right now, I have commitments that will delay my ability to greenlight the proposal, but I will act on it (probably in phases) as soon as I get from behind some other financial commitments. In the meantime, he called me a few days ago just to check-in. There was no pressure or frustration expressed from him regarding the delay. Instead, I mentioned an A/V receiver replacement I needed to explore. He said he would prepare a quote for that need and he delivered it last night as promised. I will be moving forward with that. Just know that I appreciate the experience I've had with you and your team since I walked into your shop a few years back, and that most of that has had to do with the people that represent your operation.

Lisa at Verizon Paoli was great. She solved a problem with my phone that I had tried to get…read moreresolved with two other companies and 4 individuals over three days. She kept at it and was creative in her approach and I am so happy to have the issue resolved.

My husband and I tried to buy phones at this store. We also wanted to open a new account because we…read morewere both previously on our families' phone plans. It was a little sketchy walking in because we did not expect the store to be so small and there were no customers on a Saturday afternoon. There were not many products either. The man helping us gave us an issue because of our "sudden" switch for phone plans. He also asked for a physical copy of our social security card and previous W2, which I did not think we had to show to get a new phone plan. He called someone on their phone and then she gave us an issue about it, so we just ended up walking out. I'm glad we did because we reached out to another larger Verizon store and they said we definitely should not be giving them our social security card and W2 form. Do not go here for anything!

This review applies to the Target-Malvern Electronics/Tech Department and the excellent technology…read moreconsultants who are waiting on the customers there: Service was superb as these 2 consultants were smart problem-solvers, efficient, polite and highly professional! Shout out to Hudson and Roman! They are especially needed for the large senior population living in the retirement communities in the surrounding area! Remember that seniors like to solve digital problems/questions in person. (Also, when seniors deal with highly professional consultants, they are far more apt to spend their hard-earned dollars there before engaging in a CHAT online- which often doesn't work well.)

Staff needs better training, store was practically empty. We were the only ones at check out and…read morewaited for assistance and no one ever came so we put back the item with the issue and went to a different scanner. Once getting home I realized my avocados were moldy I didn't realize because they came in a bag.

I had problems with our complex audio-visual system in our home. I was not able to watch TV in our…read morefamily room. I called several local audio-visual companies and got no response! I tried Surrounds Sounds and John called me back right away. We spoke over the phone and he asked intelligent questions because he is a subject matter expert. After some button pressing and equipment resets, we have our system working again. John was super professional and pleasant to deal with and I highly recommend them for all your home or business audio-visual needs. Mark G.

Smooth service. Each person we encountered had great expertise about the equipment in store…read more Installation was seamless, and best of all, they continue to support us when we encounter a challenge with technology.

Highly Recommended!!! I came it with a Samsung Galaxy phone…read morewith a broken sim card tray and my sim card was stuck inside. I wanted the sim card removed and it was done for free. I had a few other issues/questions and all were answered in detail and very patiently. I cannot thank you enough for going above and beyond what I can expect from any store. Super friendly and highly knowledgeable. He did not try to oversell any thing or recommend something extra that I did not need. I would definitely recommend this store to anyone who wants to get their stuff fixed. I would definitely them give them a 6star rating if I could.

Yesterday I accidentally broke the screen on my son's iPad. This was a tragedy because he loves it…read moreand takes good care of it. First I went to UBreakifix because they came recommended and had good reviews (more on google than Yelp), but they would need to order the glass, 3-5 days and needed four hours for the repair. Not to mention that as I was taking back my son's iPad, their employee broke it into many pieces, whereas it had only been a single crack before. Next we tried here. They had the glass in stock. They were $40 less than the other place and they had it fixed in a little over an hour. Crisis averted! Son is happy again! The work is guaranteed for 90 days, in case anything isn't as it should be. I'm hopeful that things are all good.

We've been a frequent customer of theirs since 2013. They've been great. Most of these negative…read morereviews involve a failed unit. You do realize they don't make them, right? Don't buy Whirlpool (all of their brands) and avoid LG. Now you know.

highly disappointed with my dishwasher. I bought it in January of 2025, 16 months ago. IT STARTED…read moreMAKING A TERRIBLE GRINDING SOUND. We called for service with another repair company to find that the main motor was no longer connecting with the spinning device and needs replaced. OVER $400!!!! Never in my life have I had an appliance die after only a year. what a piece of crap it is. whatever happened to a time when appliances lasted 20 years. THIS IS ABSURD

Unfriendly. Unhelpful. Two customers in store and store employee, in a black T-shirt and ragged…read morebeard, snapped at me that it will be at least an hour to even speak to him. Nasty attitude.

The employees here are amazing, I was in the store today and experienced first hand what retail…read moreassociates have to deal with I was waiting patiently for my turn to be serviced and a man named Phillip came in an was upset cause he couldn't but in front of me an another person to be serviced and then got more upset because he was told a hour wait was likely. He acted very entitled as if he was better then the people that were already here waiting. Hurled insults and then walked out the store with his wife. I'm offended because I was just a bystander an took offense. The associate handled it very well and apologized and kept his cool. I commend this young man for the way he dealt with that obnoxious couple. They should be ashamed for there entitlement and disrespectfulness at there age. This store is nothing short of great service.

John was communicative, flexible, affordable. He showed up on time, did a high quality job in what…read moreseemed like record time. He mounted our 75inch tv on a plaster wall above our fireplace like he did it in his sleep. He recommended a new hdmi chord and some things we could get to hide our loose wires. All in all a top tier experience. I had some companies estimating double what I paid with OddityTVandSound. Best work for the best price Would recommend to anyone

The price was very reasonable and the service performed was of good quality, and I would use them…read moreagain if needed in the future