Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Extremely happy with the service provided by Carl at The Good Guys. He came out on the same day to…read morework on the tv. He was thorough, walked me through the process of what we was doing to diagnose the problem with my Samsung TV. Though he delivers bad news about the problem, his service was exceptional and priced fairly. Even after, he took the tv because he donates them to a local trade school. I let him know that Samsung was willing to exchange the television and he was happy to arrange for me to come and pick it up before it was donated it. Great guy. Great business. highly recommend!

They were excellent. Very knowledgeable. Great with installation and project management. Would…read morehighly recommend them to everyone.

I wanted you to know that I have been happy with the results from virtually every project with…read morewhich we've entrusted you. There's been a personal angle that I think starts with your leadership, but seems to have been conveyed to each of your sales reps and your service techs. The first person I spent time with was Kevin on a Saturday morning a few years ago, directly after having an uncomfortable visit at World Wide Stereo. They have the stuff, but they have neither the environment nor the people who are able to provide what I need to feel before unloading significant resources towards things that I really like, but maybe don't truly need. Regarding Kevin, the stunning realization of how much information was stored in one person's brain was a bit overwhelming, and I can recognize it because of the business niche I've been in for the last 35 years. Since then I've dealt with you, Eddie (who I will request on any installation job in the future) and others, all with really good experiences. I want to now mention Matt Gorman, with whom I've begun exploring lighting options for our home. Although I had seen him in your shop many times before, you introduced him to me as your lighting specialist back in April earlier this year. His effort and his persistence in following up on even the most minute details of this project has been really impressive. He has made multiple home visits, brought out a rep (Tony) of your preferred lighting supplier, and provided a quote that reflected our site visits and discussions. Right now, I have commitments that will delay my ability to greenlight the proposal, but I will act on it (probably in phases) as soon as I get from behind some other financial commitments. In the meantime, he called me a few days ago just to check-in. There was no pressure or frustration expressed from him regarding the delay. Instead, I mentioned an A/V receiver replacement I needed to explore. He said he would prepare a quote for that need and he delivered it last night as promised. I will be moving forward with that. Just know that I appreciate the experience I've had with you and your team since I walked into your shop a few years back, and that most of that has had to do with the people that represent your operation.

Lisa at Verizon Paoli was great. She solved a problem with my phone that I had tried to get…read moreresolved with two other companies and 4 individuals over three days. She kept at it and was creative in her approach and I am so happy to have the issue resolved.

My husband and I tried to buy phones at this store. We also wanted to open a new account because we…read morewere both previously on our families' phone plans. It was a little sketchy walking in because we did not expect the store to be so small and there were no customers on a Saturday afternoon. There were not many products either. The man helping us gave us an issue because of our "sudden" switch for phone plans. He also asked for a physical copy of our social security card and previous W2, which I did not think we had to show to get a new phone plan. He called someone on their phone and then she gave us an issue about it, so we just ended up walking out. I'm glad we did because we reached out to another larger Verizon store and they said we definitely should not be giving them our social security card and W2 form. Do not go here for anything!

Staff needs better training, store was practically empty. We were the only ones at check out and…read morewaited for assistance and no one ever came so we put back the item with the issue and went to a different scanner. Once getting home I realized my avocados were moldy I didn't realize because they came in a bag.

I now work in the area and so I decided to come here on my lunch break. Upon entering the store, I…read morewas very impressed about how bright clean and well stocked it was. Of course there's plenty of parking. I walked over to the customer service desk because I was in a crunch for time and knew I did not have time to figure out where things were in the store. I encountered a Gentleman. I told him that I had minutes on my lunch break to spare and what I needed. He actually walked me through the store and over to the area and showed me what I was looking for. I thought that was very nice. I found out that this gentleman's name was Christian. He really rocked! Great energy and customer service! He even welcomed me to the store and guaranteed me that I would love this location. After looking around for a little bit, I knew that I would, but I had to leave so I made a mad dash for the register which was a no wait line. I am a part of the Target circle 360 rewards program however I wasn't sure if I needed to put my number in to get the discounts that I was offered on the products that I purchased. Jonathan was the cashier and he was grateful enough to assist me as well making my time in this line very short. I noticed that they also have a CVS on site which I am not aware of in any other targets in my area. They also have the Starbucks and Pizza Hut area. Overall, I enjoyed my brief and quick encounter and I definitely will be back during my lunch breaks!

I had problems with our complex audio-visual system in our home. I was not able to watch TV in our…read morefamily room. I called several local audio-visual companies and got no response! I tried Surrounds Sounds and John called me back right away. We spoke over the phone and he asked intelligent questions because he is a subject matter expert. After some button pressing and equipment resets, we have our system working again. John was super professional and pleasant to deal with and I highly recommend them for all your home or business audio-visual needs. Mark G.

Bought expensive equipment & had problems that "only they could solve." Contractor left our home…read moreunable to help us even tho we contacted this shop where we bought product - therefore have a useless product!

Highly Recommended!!! I came it with a Samsung Galaxy phone…read morewith a broken sim card tray and my sim card was stuck inside. I wanted the sim card removed and it was done for free. I had a few other issues/questions and all were answered in detail and very patiently. I cannot thank you enough for going above and beyond what I can expect from any store. Super friendly and highly knowledgeable. He did not try to oversell any thing or recommend something extra that I did not need. I would definitely recommend this store to anyone who wants to get their stuff fixed. I would definitely them give them a 6star rating if I could.

Yesterday I accidentally broke the screen on my son's iPad. This was a tragedy because he loves it…read moreand takes good care of it. First I went to UBreakifix because they came recommended and had good reviews (more on google than Yelp), but they would need to order the glass, 3-5 days and needed four hours for the repair. Not to mention that as I was taking back my son's iPad, their employee broke it into many pieces, whereas it had only been a single crack before. Next we tried here. They had the glass in stock. They were $40 less than the other place and they had it fixed in a little over an hour. Crisis averted! Son is happy again! The work is guaranteed for 90 days, in case anything isn't as it should be. I'm hopeful that things are all good.

We've been a frequent customer of theirs since 2013. They've been great. Most of these negative…read morereviews involve a failed unit. You do realize they don't make them, right? Don't buy Whirlpool (all of their brands) and avoid LG. Now you know.

highly disappointed with my dishwasher. I bought it in January of 2025, 16 months ago. IT STARTED…read moreMAKING A TERRIBLE GRINDING SOUND. We called for service with another repair company to find that the main motor was no longer connecting with the spinning device and needs replaced. OVER $400!!!! Never in my life have I had an appliance die after only a year. what a piece of crap it is. whatever happened to a time when appliances lasted 20 years. THIS IS ABSURD

Jeff was more than patient while trying to recover my lost voicemail messages…read more I was more panicked as some were irreplaceable. He assured me that he would be able to retrieve them.... Sure enough he did! I can't thank him enough!

Unfriendly. Unhelpful. Two customers in store and store employee, in a black T-shirt and ragged…read morebeard, snapped at me that it will be at least an hour to even speak to him. Nasty attitude.

John was communicative, flexible, affordable. He showed up on time, did a high quality job in what…read moreseemed like record time. He mounted our 75inch tv on a plaster wall above our fireplace like he did it in his sleep. He recommended a new hdmi chord and some things we could get to hide our loose wires. All in all a top tier experience. I had some companies estimating double what I paid with OddityTVandSound. Best work for the best price Would recommend to anyone

The price was very reasonable and the service performed was of good quality, and I would use them…read moreagain if needed in the future

Ian is the man!!!!! Helped us out with mounting tv's and an alternative solution to our old Nutone…read moresystem. HIGHLY RECOMMENDED!!!!!!

I used Ian with Conklin Home Theater 4 years ago to mount a 55 inch TV and install 2 ceiling fans…read more The job was done flawlessly. Now with working from home, I just had him (January 2021) install an additional ceiling fan and 2 more wall mounted TVs (43 and 65 inch). Again the job was done perfectly...all wires hidden and all TVs programmed ready to go. I highly recommend Conklin Home Theater and will be using him in the future.