Stopped in to return equipment…read more There is a check in station. I checked in and sat. I was there for 20 min ... 20 too long I heard someone come in and then "can I help you". Whoa... I've been sitting here Turns out you wait in front and they just help you. The girl said "oh we don't always use that. We come up and ask". So frustrating. Why was I sitting there for 20 min and no one noticed. She was nice but leaving me sit there with equipment the table sucked. Ugh.

I had to go in person to have a new phone activated as it was far more complicated than I…read moreremembered. Ramika was absolutely exceptional in her customer service capacity. I was stunned by both her expertise and her patience with me. This human should be recognized by her employer and her example should be an example for her peers. WELL DONE!

My husband and I went to this T Mobile ( Rt 420 and Baltimore Pike). We were taken care by Eric. He…read morelistened to our needs and wants, he was not pushy, was attentive, and had good customer service. He was also patient explaining to us phone futures and plans. For all these reasons I would recommend this store and salesman Eric. The only thing the store did not have the phone I was looking for BUT Eric gave me his phone number to call him directly to coordinate for next week.

I had a great experience here last week. I am shopping for internet for my small business and FiOs…read moreand Comcast weren't practical. I visited this store twice and met with the same associate both times. At my first visit I found out 5G was not available for my office. The associate told me to keep checking and sure enough, the following week I saw 5G was available so I went back to the this store and got set up with a 5G tower. The associate (Greg?-stands at middle desk, back row) got my tower and account all set up, printed out a rebate form, checked to see if I could combine my phone and internet plan for any discounts. The whole process was fast and thorough.

AT&T stores including this one get a bad rep sometimes. And it can be for good reason or bad…read more It's not their fault you broke your phone or you are not ready for an upgrade. What is usually their fault, is that you can't ever seem to get out of there under 90 minutes Last night we went in for a new phone for our son. Chris did a great job of getting us out in just about 40 minutes. Not too bad considering it takes all the time to do the updates and download back up.

I wish I could leave zero stars. This store scams people. I don't understand how they remain in…read moreoperation with so many complaints of deceptive business practice. Like many others in here, I was talked into adding a line when I needed a new phone for my daughter. Javon told me several times that my bill world increase around $30. After I got home I got an email stating the estimated bill would be around $100 more. I called immediately and was told once again that the discount isn't included. Two bills later and my bill is still $80 higher than it was. I've called customer service several times, I went to the store several times and the issue remained unresolved. I'm not even using the added line. I just want it cancelled. AT&T will be losing a long time customer.

[876] Plenty of…read morestrip mall parking at his Baltimore Pike location. I drove past a few time and decided to stop in to see if they had my hard to find bulb. The one over the stove. Tons of items to choose from at this clean location. The staff was REALLY helpful and attentive. That experience makes me want to come back for all my battery and bulb needs. She took my sample and quickly found the bulb I needed. She checked me out and I would on my way in less then 5-10 minutes. I'm really happy about the service as I've tried to find this bulb in larger chains and had issues. I ended up picking up an extra but I know where to go if I need another one. I'll definitely be back.

I bought a car battery and December. It never worked correctly failed by February. Bought it into…read morethe store for testing overnight. Never got a phone call back about what to do when I did call them. No one at the store could answer my questions I had to go out and buy a new battery cause you gotta get around. nine months later I've spoken to their manager a number of times he's always putting me off by saying they will have this battery in a couple of days to give me a new one under the warranty. It is nine months later and the manager of the store yells and belittles me when I ask for a rightful refund. I'm a 59-year-old man. I've never been so disrespected in a business. I don't write many reviews, but this place is stealing from me and the manager is the worst customer service person I've ever been around and there's been a few. I do not recommend this place. They will not support you if something goes wrong. The manager yells and tries to blabe me for not coming back for the 100th time Instead of the six or seven times I've reached out.I'm out close to $300 and they treat me like crap. Do not buy do not go.

These people know how to fix problems with my phone, I was in a jamb before and the team in Bryn…read moreMawr fixed Going to Springfield next

Had my phone for 4 weeks. Never called me once. I had to call the location repeatedly for…read moreupdates. Finally after 4 weeks was told they can't fix the screen. Took it to Batteries+ and it was done in a few days.

We went shopping in the Springfield store today. We were assisted by a very helpful, professional…read moreyoung man called Liam. We had previously spoken to 2 other people, both of whom had passed us on to a third person, who left to help someone else when he was approaching us. Liam found us waiting for that person to return, and helped us to get everything we wanted. He was so helpful in his explanations and recommendations that we actually bought two additional items that were on our "nice to have sometime soon" lists. I hope the store rewards him for he's excellent customer service!

I came here looking to buy a TV. Stood around for about 12 minutes waiting for someone to offer my…read morehelp. When someone finally asked if I needed help I said yes, they told me they were leaving for the day but would "try" to find someone to help me. There were about 10-12 employees within eyesight doing nothing. I ended up ordering the TV on line (which became a hassle itself but that's bother story). And Geeksquad subcontracted out the mounting job to a terrible company that did half the work I paid for. I will never use Best Buy again.

It's not the store I have a problem with it's the company. Billed me for $285 for nothing, I did…read moreget a phone in the mail plus 3 SIM cards for which I sent back unopened cause customer service was so bad. Forced me to go to a store to prove I'm me, 3 times. I'll never ever do business with T Mobile, sad way to run a company!!!

Refusal to accept buyers remorse at T-mobile store 1915 / Springfield mall PA, Delvin Shaphiro…read more I have bought an Iphone12 (exchange with old Iphone8) and then realized that the 12+ would have been a way better deal, went back to the store and the manager Dalvin Shapiro was basically refusing to accept the deal. They also added insurance without asking for permission and a new line which should have been free, my bill jumped from $280 to $379 , iwth a total of six lines now !!! I am a T-mobile customer since 11 years and the store was affiliated with Executive Cellular Phones Inc. This was my first time bad experience with my provider T-mobile. Please do yourself a favor and try to avoid that store Store 1915 Delvin.ChurchSaphiro3@T-mobile.com 1250 Baltimore Pike Springfield PA 19064 https://www.reddit.com/r/tmobile/comments/ng76k3/refusal_to_accept_buyers_remorse_at_tmobile_store/gyp81au/?context=3

I was very comfortable shipping here, even though I'm anxious around people nowadays. The 2…read moreemployees seemed to be good about sanitizing and keeping the store from filling up with people even though the mall was very busy. I left with exactly what I wanted and spent less than I planned, due to some promotions they offered. I've never been to a phone store with people as knowledgeable as Rory, the manager, so if you're shopping for a phone or any other product at&t offers you can't go wrong shopping there.

Amazing customer service! The gentleman who helped us could not have been more helpful --…read moreinformative, providing guidance that clearly privileged our interests over AT&T's. I don't usually post Yelp reviews but I was so impressed and grateful that I felt compelled to do so now.