Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

Friendly service and was able to fix my Apple Watch screen at a reasonable price. Added bonus was…read morethat the whole service was done in under 30 minutes.

They were able to fix my boyfriend's iPad 7th generation within a day. He just had a cracked glass…read morescreen, it only cost $130 to get it fixed. Only sketchy thing was that they asked for my boyfriend's iPad password, which is weird because he only needed the screen fixed and this didn't relate to anything in his device. Overall, good experience!

Min is AWESOME! I've never had a better experience at Apple!…read more This is always my favorite store, but men took it over the top. Efficient and friendly don't begin to describe the vibe.

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!

This has been the best and smoothest experience I've had with any AT&T store and will continue to…read moreuse this store only for all my future AT&T needs. Came here for an upgrade and trade in and the staff was very thorough and walked me through the process along with my options from start to finish. The staff here are also simply just very friendly and actually care to help unlike what I've seen at other stores. With that being said ...... I actually went to another store yesterday (5661 Westheimer) due to where I was at at the time to turn my phone in from the trade in I had done, and got zero help from the staff at that store along with extremely rude and condescending attitudes so I ended up just walking out to come to this store. The other store basically told me they couldn't help me (I'm guessing cause it required them actually putting their personal phones down and doing their jobs) yet when I got to this store they were able to help me from start to finish and took the time to understand what the issue was and had me out of there in 10 minutes! Safe to say I will never go to the store off 5661 Westheimer and will only be coming to this one. For anyone reading, save yourself the trouble and stick to the San Felipe store if you don't want to deal with lazy and incompetent people coupled with terrible attitudes!

Still trying to get things straightened out with my AT&T bill. Heard back from John, who is area…read moremanager but then. Nothing for 3 weeks. Now John has forwarded my problem back to William Jones, whom started all the problems. Might have to get Better Business or an Attorney or both involved. Please stay away from this store!! I will update if they ever fix this.

Fast quick service. Fixed my water damage screen in 15 mins. Price as reasonable and customer…read moreservice was amazing!

Wonderful visit to this place today to get a battery replacement in my iPhone 12 Pro. Incredibly…read moreintelligent and nice individual took care of me. Great price too. I highly recommend this place Frank (electrical engineer)

Shattering your screen can be a stressful situation but I was very satisfied with the amazing…read morecustomer service I received! I called the store and did a walk in repair. Abdul and Pablo took great care of my phone and even made me laugh a few times. Thank you gentleman! I hope I never crack my screen again, but if I do I will definitely come back!

I know CPR. And so will you if you get your cell fixed here…read more Not always the best but still a cheap and somewhat reliable place to get a cellphone fixed, despite a lot of very fake reviews. This is a massive Plaza located at Chimney Rock and Westheimer in the Galleria area which has all kinds of restaurants and good stuff and plenty of parking spaces, which is excellent. It's a good plaza and one which we visited many times over the years.

I despise t mobile I swear they sell you things and don't even know their own policies and…read morepenalties. Had an account with them back in 2016 and they overcharged me a ridiculous amount . Forward to now 2024 and my husband decided to get internet through them and they charged him a late fee on the router for 400 dollars even though it's been returned within the time frame . it's a no for me ...

So I unexpectedly visited this location when I was having phone problems (probably the main reason…read morewhy anyone visits in-person versus calling or chatting online, I suspect) and I'm so impressed by the level of service I received here that I felt the need to start writing this review while in the store. I've visited this store twice, once during the week and once on a Saturday evening and both times there were maybe a handful of people waiting to be assisted. The store is very well kept, clean, spacious and modernly decorated as all their stores are. However their reps make this visit worthwhile; they seem to truly care for the customer, which is a first for me! The first visit went well, I wanted to use my sim in another phone (instead of the loaner they lent me) but the size of the sim required was smaller than what I had. Of course the standard practice is to charge the customer for another sim but the rep suggested that she'd cut it to the smaller size and give me the cutout to keep so that when I received my phone I can insert the sim into the cutout and it should work as new. What a brilliant idea! And I don't have to pay any extra? Then yeah, let's do it! Got my phone two days ago, inserted my smaller sim into the cutout and it works as new! Second time I visited (today) I wanted assistance with putting on my screen protector, which they placed on my phone for me. Of course, if I am being taken care of as a customer, then I'm willing to support, so I purchased a mobile hotspot from this location (after I was turned off by how expensive it was) and enjoyed the professionalism of the team that worked there. If you are in the area and need to do anything T-Mobile related, I recommend this store hands down. They are located in the plaza off of Yorktown and Westheimer, behind The Capital Grill, next to the Smashburger.

MICHAEL guy that works at T-Mobile my mom had a flip phone and he snatched the whole bag with the…read morepixel and tried to take the receipt out of my mom's hands and he was screaming at my mom waill she was crying my dad grabbed the sim card and did not refund us and went away to the back and his name is MICHAEL said he was the Manager and he was not and was so mean

As my wife is immune compromised I asked the employees to wear a mask while helping me. They…read morerefused and I left. While I understand that for some reason masks have become political, if a customer makes such a request, it should be honored. That is disrespectful to the customer. They do not know why the customer is making such a request. I will never use that store again since they have so little empathy or concern about their customers needs.

Brought in a CPU and really thought it was not going to be salvageable as it had multiple problems…read more Jaden took it and worked wonders with it. He explained what they found, how much it would cost and a time frame. Ardent provided us with a great deal. I would like to give a huge shout out to this company. We have used Ardent many times and have always been very satisfied with their consistent work performance. They are honest and reliable. Traits that are not easily found anymore. Thankyou guys.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

I went to the AT&T store at Cypress Roshill and 290 this morning because my phone e was going…read morecrazy with my being unable to s most of the apps. I left after being told I needed to take my S8 Samsung phone to a repair store. The person who assisted, and I use that word loosely because he was not helpful at all, was not helpful at all. He didn't even look at my phone! Next I came to the store at Spring Cypress @ 249. What a wonderful change. DeCorien met me at the door with a smile, theough the mask. He was so helpful as I explained what was going on he knew immediately what was going on and fixed it! Then Jay helped me with a memory card and installed it for me. DeCorien and Jay were wonderful and helpful. I can't tell you what that means to a somewhat elderly lady. Thank you DeCorien and Jay you made my day

No one can explain the process to me correctly or resolve my issue. If the account isn't under your…read morename, you can't do anything at all, not even get a SIM card.