Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

They were able to fix my boyfriend's iPad 7th generation within a day. He just had a cracked glass…read morescreen, it only cost $130 to get it fixed. Only sketchy thing was that they asked for my boyfriend's iPad password, which is weird because he only needed the screen fixed and this didn't relate to anything in his device. Overall, good experience!

Friendly service and was able to fix my Apple Watch screen at a reasonable price. Added bonus was…read morethat the whole service was done in under 30 minutes.

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!

I came here with my girlfriend since she wanted to get an iPad! The friendly staff, Pricella,…read morehelped out our case and found a great item and deal! Had a pleasant experience for sure! Will be back once we are around! :) Cheers

Still trying to get things straightened out with my AT&T bill. Heard back from John, who is area…read moremanager but then. Nothing for 3 weeks. Now John has forwarded my problem back to William Jones, whom started all the problems. Might have to get Better Business or an Attorney or both involved. Please stay away from this store!! I will update if they ever fix this.

This is a great ATT location , never crowded and Josh provided a great costumer serviceread more

Wonderful visit to this place today to get a battery replacement in my iPhone 12 Pro. Incredibly…read moreintelligent and nice individual took care of me. Great price too. I highly recommend this place Frank (electrical engineer)

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

Shattering your screen can be a stressful situation but I was very satisfied with the amazing…read morecustomer service I received! I called the store and did a walk in repair. Abdul and Pablo took great care of my phone and even made me laugh a few times. Thank you gentleman! I hope I never crack my screen again, but if I do I will definitely come back!

I know CPR. And so will you if you get your cell fixed here…read more Not always the best but still a cheap and somewhat reliable place to get a cellphone fixed, despite a lot of very fake reviews. This is a massive Plaza located at Chimney Rock and Westheimer in the Galleria area which has all kinds of restaurants and good stuff and plenty of parking spaces, which is excellent. It's a good plaza and one which we visited many times over the years.

I despise t mobile I swear they sell you things and don't even know their own policies and…read morepenalties. Had an account with them back in 2016 and they overcharged me a ridiculous amount . Forward to now 2024 and my husband decided to get internet through them and they charged him a late fee on the router for 400 dollars even though it's been returned within the time frame . it's a no for me ...

So I unexpectedly visited this location when I was having phone problems (probably the main reason…read morewhy anyone visits in-person versus calling or chatting online, I suspect) and I'm so impressed by the level of service I received here that I felt the need to start writing this review while in the store. I've visited this store twice, once during the week and once on a Saturday evening and both times there were maybe a handful of people waiting to be assisted. The store is very well kept, clean, spacious and modernly decorated as all their stores are. However their reps make this visit worthwhile; they seem to truly care for the customer, which is a first for me! The first visit went well, I wanted to use my sim in another phone (instead of the loaner they lent me) but the size of the sim required was smaller than what I had. Of course the standard practice is to charge the customer for another sim but the rep suggested that she'd cut it to the smaller size and give me the cutout to keep so that when I received my phone I can insert the sim into the cutout and it should work as new. What a brilliant idea! And I don't have to pay any extra? Then yeah, let's do it! Got my phone two days ago, inserted my smaller sim into the cutout and it works as new! Second time I visited (today) I wanted assistance with putting on my screen protector, which they placed on my phone for me. Of course, if I am being taken care of as a customer, then I'm willing to support, so I purchased a mobile hotspot from this location (after I was turned off by how expensive it was) and enjoyed the professionalism of the team that worked there. If you are in the area and need to do anything T-Mobile related, I recommend this store hands down. They are located in the plaza off of Yorktown and Westheimer, behind The Capital Grill, next to the Smashburger.

MICHAEL guy that works at T-Mobile my mom had a flip phone and he snatched the whole bag with the…read morepixel and tried to take the receipt out of my mom's hands and he was screaming at my mom waill she was crying my dad grabbed the sim card and did not refund us and went away to the back and his name is MICHAEL said he was the Manager and he was not and was so mean

As my wife is immune compromised I asked the employees to wear a mask while helping me. They…read morerefused and I left. While I understand that for some reason masks have become political, if a customer makes such a request, it should be honored. That is disrespectful to the customer. They do not know why the customer is making such a request. I will never use that store again since they have so little empathy or concern about their customers needs.

Brought in a CPU and really thought it was not going to be salvageable as it had multiple problems…read more Jaden took it and worked wonders with it. He explained what they found, how much it would cost and a time frame. Ardent provided us with a great deal. I would like to give a huge shout out to this company. We have used Ardent many times and have always been very satisfied with their consistent work performance. They are honest and reliable. Traits that are not easily found anymore. Thankyou guys.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

No one can explain the process to me correctly or resolve my issue. If the account isn't under your…read morename, you can't do anything at all, not even get a SIM card.

Worst experience I've had at an AT&T store. Came in because I needed to return my old phone from a…read moretrade in I had done and the young girl that was working on 11/30/24 (not sure of her name) took a few minutes to finally put her phone down and stop texting and do her job (not sure why employees are allowed to be on their personal phones while working?). Anyways, I explained to her I was a couple days behind the 30 day deadline but was told at the other store I bought the phone from that if that happens they can still help me I'd just need to come in. Her response was extremely condescending and rude, I'm guessing since I interrupted her screen time, as she said "Oh you're past the deadline? Well we can't help you then, you can't trade it anymore." didn't even bother checking anything. Then once her manager comes up beside her, her entire demeanor changed as she asked for my info to look it up in the system, tells me "oh well I don't know let me ask my manager what we can do." Shows her manager the screen, and all he tells me is "yeah I would recommend calling 611 while you're here and telling them the situation to see if you can still do the trade in" still no direction other than that, nothing. So I go and sit down, call 611 (mind you it's an automated robot) get sent a link to my phone and hung up on by the service center while the two of them are just sitting there watching me from the stand. After this, I decided to just get up and leave to the store I bought the phone from (4920 San Felipe) seeing as these people are clearly not in the business of helping people and was able to get my trade in done with the help of the San Felipe team literally within 10 minutes as they actually took the time to walk me through what to do and also how to get past the automated robot to speak with someone to explain the situation. I recommend anyone seeing this to save yourself the trouble and go to the store off San Felipe so you don't waste your time with the incompetence of the people working at this store.