Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

They were able to fix my boyfriend's iPad 7th generation within a day. He just had a cracked glass…read morescreen, it only cost $130 to get it fixed. Only sketchy thing was that they asked for my boyfriend's iPad password, which is weird because he only needed the screen fixed and this didn't relate to anything in his device. Overall, good experience!

Needed to get an iPhone 12 battery replaced on a Sunday. I showed up at 11:00am as they openned and…read morethere were people already waiting for their service. I was taken care of and left with a new battery in the iPhone 12 after about 30 minutes, with no appointment.

I went into the Apple Store to figure out why my MacBook photo library wasn't syncing with my…read moreiPhone, and luck paired me with Mr. Fred, a 20-year Apple vet and hands down the most patient and solutions-oriented Genius Bar staff I've ever worked with. Fred was determined to get to the bottom of it, helped me find the right external hard drive to protect my photo memories, and walked me through it all in under an hour and made sure to give me some online resources for additional guidance at home. He made what could've been a frustrating tech visit feel calm and handled. Even though I was one of the last three customers in the store, the whole staff was welcoming and never made me feel rushed. I won't hesitate to return to this location for support. Fred told me I could call Apple Help Line if I needed help, but I told him there's no Fred over the phone. Thank you again!

Min is AWESOME! I've never had a better experience at Apple!…read more This is always my favorite store, but men took it over the top. Efficient and friendly don't begin to describe the vibe.

This has been the best and smoothest experience I've had with any AT&T store and will continue to…read moreuse this store only for all my future AT&T needs. Came here for an upgrade and trade in and the staff was very thorough and walked me through the process along with my options from start to finish. The staff here are also simply just very friendly and actually care to help unlike what I've seen at other stores. With that being said ...... I actually went to another store yesterday (5661 Westheimer) due to where I was at at the time to turn my phone in from the trade in I had done, and got zero help from the staff at that store along with extremely rude and condescending attitudes so I ended up just walking out to come to this store. The other store basically told me they couldn't help me (I'm guessing cause it required them actually putting their personal phones down and doing their jobs) yet when I got to this store they were able to help me from start to finish and took the time to understand what the issue was and had me out of there in 10 minutes! Safe to say I will never go to the store off 5661 Westheimer and will only be coming to this one. For anyone reading, save yourself the trouble and stick to the San Felipe store if you don't want to deal with lazy and incompetent people coupled with terrible attitudes!

Still trying to get things straightened out with my AT&T bill. Heard back from John, who is area…read moremanager but then. Nothing for 3 weeks. Now John has forwarded my problem back to William Jones, whom started all the problems. Might have to get Better Business or an Attorney or both involved. Please stay away from this store!! I will update if they ever fix this.

This place is horrible!!!! They over charge you and they don't fix your phone correctly I've had 2…read moreserrate occasions where I brought my phone to get fixed and it was broken 2-3 days later and when I call them they act like I'm dumb or something. if I could give 0 stars I would

Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

I know CPR. And so will you if you get your cell fixed here…read more Not always the best but still a cheap and somewhat reliable place to get a cellphone fixed, despite a lot of very fake reviews. This is a massive Plaza located at Chimney Rock and Westheimer in the Galleria area which has all kinds of restaurants and good stuff and plenty of parking spaces, which is excellent. It's a good plaza and one which we visited many times over the years.

They did what apple told me could not be done: they repaired my $1300 iPad Pro for $185. Apple told…read moreme that they could not diagnose or repair my iPad, and instead simply suggested I buy a new one as if I had that kind of cash on hand like it grew on trees. This place is my new go to repair place! Don't let Apple tell you it's unfixable! Check with real experts first!

I despise t mobile I swear they sell you things and don't even know their own policies and…read morepenalties. Had an account with them back in 2016 and they overcharged me a ridiculous amount . Forward to now 2024 and my husband decided to get internet through them and they charged him a late fee on the router for 400 dollars even though it's been returned within the time frame . it's a no for me ...

I have had an extreme issue with connecting my Car to service with T-Mobile. After talking to…read moreseveral people at T-Mobile via phone and at another location in Dallas. I came to this location in Houston and Nastassia greeted me with Warmth and energy. She was dedicated to helping make my situation get resolved and even stayed longer to help me through the process. It's rare to find people that generally want to help you out with sincerity. Thank you Natassia for everything, you are rare and T-Mobile is better because of you.

MICHAEL guy that works at T-Mobile my mom had a flip phone and he snatched the whole bag with the…read morepixel and tried to take the receipt out of my mom's hands and he was screaming at my mom waill she was crying my dad grabbed the sim card and did not refund us and went away to the back and his name is MICHAEL said he was the Manager and he was not and was so mean

As my wife is immune compromised I asked the employees to wear a mask while helping me. They…read morerefused and I left. While I understand that for some reason masks have become political, if a customer makes such a request, it should be honored. That is disrespectful to the customer. They do not know why the customer is making such a request. I will never use that store again since they have so little empathy or concern about their customers needs.

I had a screen replaced on my laptop. Great honest price, fast service, excellent work including…read morecleaning my laptop and making sure everything was working properly.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

No one can explain the process to me correctly or resolve my issue. If the account isn't under your…read morename, you can't do anything at all, not even get a SIM card.

Worst experience I've had at an AT&T store. Came in because I needed to return my old phone from a…read moretrade in I had done and the young girl that was working on 11/30/24 (not sure of her name) took a few minutes to finally put her phone down and stop texting and do her job (not sure why employees are allowed to be on their personal phones while working?). Anyways, I explained to her I was a couple days behind the 30 day deadline but was told at the other store I bought the phone from that if that happens they can still help me I'd just need to come in. Her response was extremely condescending and rude, I'm guessing since I interrupted her screen time, as she said "Oh you're past the deadline? Well we can't help you then, you can't trade it anymore." didn't even bother checking anything. Then once her manager comes up beside her, her entire demeanor changed as she asked for my info to look it up in the system, tells me "oh well I don't know let me ask my manager what we can do." Shows her manager the screen, and all he tells me is "yeah I would recommend calling 611 while you're here and telling them the situation to see if you can still do the trade in" still no direction other than that, nothing. So I go and sit down, call 611 (mind you it's an automated robot) get sent a link to my phone and hung up on by the service center while the two of them are just sitting there watching me from the stand. After this, I decided to just get up and leave to the store I bought the phone from (4920 San Felipe) seeing as these people are clearly not in the business of helping people and was able to get my trade in done with the help of the San Felipe team literally within 10 minutes as they actually took the time to walk me through what to do and also how to get past the automated robot to speak with someone to explain the situation. I recommend anyone seeing this to save yourself the trouble and go to the store off San Felipe so you don't waste your time with the incompetence of the people working at this store.