A very big thank you to Elizabeth. The young lady that helped my wife and I set up the upgraded phone that I had purchased for my wife this morning. She was incredibly professional and took care of the entire transaction. This young woman deserves a raise. read more

BETTER BE AWARE OF EMPLOYEES THERE !!!! I paid my bill with cash, 10 days later it still shows unpaid. Good thing I have a receipt. This shows its better to pay with other forms of payment than cash. Why.......are humans so stupid ?? of just not to be trusted ??? Is artificial intelligence the only way to get rid of corruption and stupidity ??? read more

Great service most especially by Tavion!!! He helped us tremendously and so patient with our questions. The manager .. Finnion? Sorry to mispell .. he was super super kind, warm , patient and so helpful!!! Absolutely,I will recommend to my friends!!!! read more

The store opens at 10 am but when I got there with my 93 yo mother in law employee Bryan said we'd have to wait till 11:30 or we could call a CSR to discuss her bill doubling. We went to Philz for coffee came back at 12:30 and the manager hadn't come in yet. We called the customer service number but when we requested from the answering machine billing questions we kept getting a loop. Bryan told us we should just keep asking for a customer service rep it takes about five times he said to keep asking. We're going elsewhere xfinity. read more

I have had to go to multiple AT&T stores over the last month. My experience resulted in unhelpful and/or pushy people. This specific occasion, BRIAN H. was an actual human who listened to what was needed AND also helped accomplish it. Rare at these stores in this capitalist society lol. To be clear, I have had a different experience at this store with another employee in the past that was also positive, so good on this store and I appreciate the help and quickness and personable exchange. 5 stars for all of that. read more

Samantha was very rude and short with me. She started off telling me I don't hair a warranty when I actually do, but then she proceeds to tell me she didn't want to be at work anyway. The rep Sandi actually great she assistant me with setting up the claim. read more

I bought a new iPhone 16 about a week ago. Some reason I couldn't transfer my e-sim to the new phone (I miss physical SIM cards) so I made my way over to this store and they took care of me and got my new iPhone to work in a few minutes. Good, convenient location and it stays open till 8pm which is a plus. read more

I wish I could give 0 stars! AT&T is garbage! Their bad policies have lost them two customers. We rarely get new phones, so upgrading our phones was a really big deal. I am a teacher and make my phone stretch as far as possible. I finally waited for a good trade in. We updated our old plan to get these phones. They went to deliver them to our house and UPS didn't even bother ringing the bell or knocking and they ended up being sent back! We notified AT&T and they said they couldn't do anything, except return the phones without the promotion we had waited for. We spent HOURS AND DAYS ON THE PHONE WITH THEM. They all said they could do nothing. So now we have a more expensive plan and no new phones. BYE AT&T after 9 years. read more

AT&T absolutely SUCKS!! We have been trying to get them to help us resolve a problem with our new APPLE IPHONE for 4 days now (10+ hours) and still haven't been helped. They don't know anything at the store and keep calling for help while you sit there. Then, after 90 min. they give you a card to call customer service! They then try to sell you AT&T Fiber. Oh sure, we definitely would pay even more to them and turn our internet over to them?!!! Avoid avoid avoid!! Then we recd a bill with extra charges. So we feel completely ripped off. read more

Had a terrible experience with incorrect devices sent, as a new customer. Called customer service and was told to go to local store--they weren't able to help and didn't seem to care at all. They just tell you to call customer service again. Just being able to return these phones took many hours but I am glad to not have activated my account so I'm not stuck with the worst company/ customer service I've ever experienced. Stay away. read more

Important: this is a review of the management and business practices, not the individual sales people. I had two good experiences with the young sales people. But management at this store is completely incompetent. I was sold AT&t firstnet service as a first responder. I was sold a 5G plan with assurance that I had "unlimited 5G access." What I was not told, there is no 5G service on AT&t firstnet within 1,500 mi of my location. I spent three days back and forth on the phone with firstnet. I even made a special trip back into this store to inquire as to why I was not getting any 5G service, and most of the time getting only 3G service. Today my service quality averaged 50 KB upload, 4 MB download. When I went back into the store the salesperson sat with me and helped me like a champ. But the manager completely ignored me. He literally left me sitting there for more than 15 minutes, knowing my situation. There are AT&t firstnet signs all over this store. But nowhere does it inform you that there is no 5G service within 1,500 mi of this location. After 3 days of work trying to get my new phone to receive internet, I must switch to Verizon tomorrow. read more

Wonderful store & kind staff. Eddie was friendly and calm and helpful. Karion (manager) was likewise kind, smiling and friendly. They made me happy to he a customer. Never going back to the Alameda store again. read more

Five stars for Gordon and the other associate who helped us during our visit yesterday. I'm a longtime customer of ATT for more than a decade. I had an issue with my ATT Fiber internet that was spanning into its third day (one star for them), with technicians no showing two service appointments and getting nowhere after 9 hours on the phone spanning those days. Frustrated, my partner and I visited this location. Gordon took the time to listen to the situation, offered to get on the phone with customer service. When customer service stonewalled us, he got in touch with a service rep who was able to come out to our house that very afternoon and resolve the issue. ATT Tulsa customer service team should learn by Gordon's example. Thanks for helping us get our businesses back online. read more

i came on a wednesday morning at 10 am and it wasn't so busy. Braham took care of me and was super helpful and made the process easy. next time i go to at&t i will come to this location because of how clean & quiet the area is compared to the at&t on shattuck.. read more

So very slow to get help. Employees just hanging out, in no hurry at all. AT&T makes it so painful to be a customer, wish there was more competition. read more

I came to the store as I had done in the past and it for the first time there was a long line. For years the store has had very long lines. No at first I walked into the store and was helped by a gentleman who was friendly and helpful I advised him I would come back in 35 minutes after I did some shopping. Upon returning I spoke to a young lady who seem to be a supervisor and she told me that I would be helping another individual in the office. That individual was very short, he seem to be rushed and on interested in providing me with details about the purchase of an iPhone I was making and although I went ahead and did the transaction because I needed to to serve my timing and my needs, I was very disappointed with the service he provided the lack of interest he had in providing me with friendly customer service and honestly the disinterest he had in helping me and just rushing the sale that he was making to me. As I stated before I made the purchase out of necessity but almost left and decided to come back another day or ask for another tenant. read more

AT&T Store - Mobile Phones Near Me - Emeryville, California

Street Parking or nearby parking garage Gordon welcomed us and Emily helped with our issue. We came in to replace a lost phone and Emily was helpful and sympathetic. 5 star service. read more

They tried to upsell me. Do your research before you go in, ask questions, and also consult with other stores to get a second opinion. Sad that you should have to do this. Details: I came in looking to add Mobile Hotspot. They asked me twice if everyone needed mobile hotspot, and I said "just me." The plans had changed, and it turns out I could save $50 a month by moving to the new plan. Cool! However, they tried to sell me a plan that gave *every* line mobile hotspot. For the same price as my current plan. Once I insisted to only add it to my phone, then they quietly mentioned I could save $50. The entire experience took about 12 minutes. It was dreadfully slow as they quietly tapped away at their iPad while I scrolled on Twitter. I consulted with another store in Walnut Creek, and within 2 minutes (without prompt) he told me I could save all of this money with a plan that actually makes sense for my situation. An honest salesman, finally! Overall, the service was slow and they didn't listen or look out for me as a customer. They just wanted to get the most money off me. Next time, I'll skip this store and make the trip out to Walnut Creek AT&T. Pros: - Store was in nice condition - Quite a few workers, so no line read more

I tried to be positive but the agents here put me into some plan that I didn't ask for or qualify for (first net). Nothing but problems including suspension of my service all because the att agents pre-qualified me for that program. In the process they lost complete track of my paid for trade in phone (12pro max) ; so I've been paying this huge bill for months. I've called several times to address the credit for my trade in and i was assured it was ok. But it has not been ok. So there is your att service story. We are all prisoners here... read more

VERY UNPROFESSIONAL Jose Cordova Is very unprofessional, he is mixed and 5'7-5'9 He was there Friday @5:00PM when I was given disrespectful unnecessary attitude. Not only does he talk with his hands all in your face (it's on video) But he also talk to customers like shzzt (adult know what I'm saying) Jose Cordova VERY UNPROFESSIONAL AND DISRESPECTFUL he there on Fridays around 4-5 with a bad attitude. I can't believe at&t haven't got rid of someone with MULTIPLE COMPLAINTS read more

I came here to get a number change, instead I got a line added to my service, which I was unaware of. The gentleman who helped me said I didn't have to cancel my old number or remove it from my account, there will be no charges, and everything will be fine, it's a number that nobody will use. Now, almost a year down the road, I noticed my bills are HIGH (basic plan being charged $330!!!) which is crazy!!! I called support for a supervisor, they refused to rectify the situation fairly, and insisted on playing hardball, even said they won't close the line because a phone(which doesn't exist) has an installment on that line!! I lost $1,000 or more by paying unnecessary sums of money, on autopay, and the best solution they can offer is $25 credit.... One word of advice, AVOID at&t, they aren't transparent. Side note: I didn't know I was paying so much money because I was in autopay. read more

I never thought I'd leave a review for a cell phone store experience. But I drive from Richmond to deal with any phone purchases or issues here. They have THE best service multiple times from multiple people. , and the store feels great to be in. They actually help you find what's right for YOU. In product and cost wise. I was so happy I offered to by the helper a muffin. Recommended. read more

Not recommended for AT&T service-related activities. Purchased my iPhone here, along with a screen protector, which cracked when I dropped the phone. The company, Bodyguardz, was very good about supplying a replacement, which I took to this AT&T store this morning for swap out. When I & my wife walked in, there were more employees than customers in the store, and when I questioned those two "unengaged" staff members about assisting me with this project, one declined because he needed to be at the door greeting people that were not coming in. The other employee was the floor manager who said she had to sit and watch another employee sell a plan to a prospective AT&T customer. What is wrong with this picture? A customer needing assistance, and 2 AT&T employees declining to provide said assistance. Is it any wonder that this AT&T outlet has only 2 1/2 stars, when the floor manager's priority is for an employee to watch the door for people not coming in, rather than helping those that have come in? read more

Absolute worst customer service in my life. Tall black guy with short hair and a Swedish flag/American flag pin dissuaded me from buying a new phone in about 2 minutes. This man literally said to me "are you gonna buy a new phone or not, don't waste my time" when I asked him about upgrade options. Crazy! Edited: the guy's name is miles. Just saw some other people mention his name too. Can't believe this guy is still employed! read more

This store is soooooo bad. A tip from somebody that have had issues with my phone account for over 2 years and that is directly involved with this store. NEVER, EVER buy your new phone at a AT&T store. You will only have heartaches and never have your issue fixed. I will suggest to go to the Apple store around the corner and get your phone there. NEVER at a AT&T. I purchased my iPhone 8 at this store and they are not honoring the 50% off discount that they had at the time. I'm still fighting and struggling to get answers and a resolution to the problem that they created. I hope that with this review I can save at least one person to have to go thru what I have been going thru this store. STAY AWAY from buying anything that has a discount or if it looks too good to be true. You will probably pay one way or another for that discounted price. read more

I had a terrible terrible terrible experience with The manager of this store, If you are not there to buy a phone, he treats you like garbage. These guys are a total Joke, I company account, And they would not help me with finding the invoices for the 2 phones that were returned to by my employees. They got a Superior/arrogant unprofessional attitude..... rather than them helping me out with information on the invoice on the account. I just paid $3200.00 last month on their wireless invoice, I think Ill move my account to another professional company. I think Verizon will appreciate business clients better. read more

It is with an odd mix of remorse and excitement that I take keyboard in hand this afternoon between sneezes to hunt and peck you this short update of the little shoppe of electronic crack over in the mall at Bay Street. Tucked far down at the northern end, so far that you need two Hanger rocks even to muster the courage to tread those mean streets, are the objetsdu desir. Tucked also as well as a man of stature can remain tucked, is Carlos. It isn't necessarily because of him that I traded the tactile keyboard for the smooth glass that as yet can make head nor tail of my phat thumbs. But he made it easier. Carlos and the Hanger made it easier. He was hella full of knowledge and mad skillz; he steered me true. That man is good at what he does, that's all I can say. Now I have an I-pho and no more tactile keyboard and I don't think that I'm not crying because I'm all full of cold medicine or delirium, no. I'm not crying because it's going to be OK. I put it on spooky ringtone. Call me. Spooky ringtone makes me smile. read more

I always hesitate to write a negative review, but as I looked through all the reviews recently, I feel it's important to echo others' sentiments. Yesterday I had a 3:30 appointment. I wanted to find out my options at AT&T for replacing my water damaged phone. I suspected there was nothing to do but buy into an upgrade (that I'm not yet eligible for) but I needed to find out. Got in right away - in fact 15 minutes early. As we sat down, the young woman with glasses and very short hair (don't know her name) said she'd look at the account. I had never given her my cell phone number, and the appointment was made with a borrowed work phone #. I immediately told her not to use the phone number I used to make the appointment and she said "okay - let's just see what's going on." Surprise surprise, a screen popped up for her telling her this was an enterprise number and I had to hit "okay" to bypass a screen to allow us to talk about it. Then she tells me it's registered to a particular owner, etc. So again I say - you know that's not my phone #, right? "Oh - what phone number should I use?" Sigh. Here's where it gets particularly disturbing. Apparently she was very concerned that her nails be extremely tidy. So much so, that she cleaned each and every one of them as she was waiting for various screens to load in researching this situation. You know, take one nail on one hand and scrape the dirt out from each nail on the other hand....one by one, methodically. All the while asking questions but never looking up from the meticulous attention to nail dirt removal. If there was ever a time when I felt it was appropriate to hurl on an AT&T customer service person - this was it. After finally looking up the correct phone number, as suspected, my only option was to upgrade. Meeting over. When I went to Apple across the street and replaced the same phone for a "damaged phone replacement" reasonable flat rate, I found out I needed to get a new SIM card from AT&T because even that was corroded (people - don't take your phone kayaking and fall into the ocean - there - I saved you $325). Did I bounce across the street to AT&T to get it? Oh hell no. I drove to the Lakeshore AT&T. Goodbye to this location forever. read more

Astounding that AT&T is still in business. Signing up for a cellphone plan is worse than doing taxes, with tons of ID verification and other steps that are just easier with other plans. I was never able to successfully activate my Apple Watch--not through the watch, phone, or AT&T's buggy website (I tried on various computers even). Similarly, I was never able to enroll in their corporate discount program because of website bugs and bad info from their customer service. And when you go to quit the service? Yep, they charge your entire final bill. Stay classy Ma Bell. Never again. read more

The worst experience. I have contacted the Office Of the President, as well as BBB and other corporate leaders to file a complaint against the onsite manager and sales associate. Online orders can be exchanged in stores and it SHOULDN'T TAKE 90 minutes. Poor fu..' service. read more

First of All I love this Att store, the people here Really know there stuff. I just hate when people think there walking into a Burger King and expect to have it there way. The iPhone has been out for more than 2 years now and people still ask " what's the $30 data for " Omg..... Anyways I want to give thanks to Dennis for taking the time in helping me solve the problem I had with my iPhone and even tho I didn't buy anything he still did his job. Thanks Dennis see you next month I'll be upgrading to the 32g Gs read more

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I had an appointment, the shop was available on time, and Abaham was very nice and was able to address the request in a clear a timely manner: I had to request the phone upgrade for two devices on my contract. I recommend this shop, gracias Abraham read more

I came here because people can't hear me when I'm on the phone, so I drove over to figure out my replace/fix options. Well it turns out I grabbed my expired drivers license and not my current one so the guy working there couldn't even check me in! He told me to call AT&T...which was the issue in the first place. Calling people. Okay AT&T, if someone drives over to your store (pays for parking) and apparently didn't bring a current ID...there must be another system of verification, I mean, when did y'all become the dmv? Also, I know the service industry is hard, but people there were like bored teenagers. Dude seemed annoyed. A positive spin, I spoke to the guy with the iPhone fix post across the street and he was way more helpful! He should start his own carrier company. I'll give him my business, over 8 years w AT&T. read more

AT&T is my phone provider, and I had to go there in order to get "extra security" added to my account in order to activate my new phone (AT&T corporate really needs to address that issue on their website, it's impossible to set up extra security online). I was helped by José, who was very nice and helpful. He was able to add the extra security feature to my AT&T account himself, after confirming my identity with my photo ID. I always prefer extra security features so I'm glad they ask for ID etc. the whole process only took a few minutes and I was very happy with how easy it was, and how helpful José was. read more

DO NOT TRUST AN EMPLOYEE NAMED LEAR. Worst experience I've ever had at a carrier store. I spoke with, what seemed to be at the time, a nice enough fellow named Lear. Boy was I wrong, it's the complete opposite. I talked to him about holding a Black Note 4 for me. He told me he would hold it for me and gave me his phone number so that I could text him 30 minutes prior to arriving. My girlfriend and I get to the store, have to wait around for 30 minutes, at least. Only to find out from another employee that the Note 4 is out of stock. I'm like what the heck Lear?!?! And he's very nonchalant about it-- happily delivering the information that it was just sold. He didn't have the least bit of remorse, and seemed to enjoy that I was upset. Everytime I've been to this AT&T store (a total of 3 times), I've had to wait anywhere from 30-45 minutes and have had terrible customer service. This guy takes the cake though. read more

Not happy with my visit here today. The sales people (Mark and Tammy) were somewhat helpful. Not really because I left without giving them my business. I had the intention of upgrading our iPhone 6's to their BOGO iPhone 8 deal. Unfortunately that deal ended days ago; however, in order to qualify for their current BOGO iPhone 8 deal, I had to subscribe to Direct TV. This is not fair and not because our apartment complex is currently under renovation for the past year and they will not allow any mounting or installing of any cable dish, but because our family does not want any cable service and should not have to be forced to getting one. Just because we missed the last BOGO deal by a few days, we should not have to feel penalized. Both Mark and Tammy didn't offer any solutions. They just sat there even when I said I was going to cancel my service and go to a new carrier. Is AT&T so big that they are willing to sacrifice any long time and loyal customers who cannot take advantage of their BOGO offer? I am really hurt. We've been with this service for over 10 years and I did not plan on changing. read more

AT&T Store - Mobile Phones Near Me - Emeryville, California

Arrived at this location, with my wife, to pickup a pre-purchased phone. Staff were rude and snappy after being asked if they would be able to get to us by 11, as we'd been waiting for 15 minutes while employees sat idly next to another customer getting into it with what sound liked foreign customer support. This was at 10:20, so no major rush, but the employee playing on his iPad snapped at us that they can't give us any estimate in an angry tone from across the room when we asked the manager. Basically, reviews of this place are accurate. read more

I walk in and the guy says, "30-35 mins wait". I say, fine. And I waited for 1h 15 mins to be helped by a guy that wasn't even nice to me, buying two $700 phones... Just awful. read more

OK!!! I spent way too much money but It was a pleasure working with William and Isabel. She was soooooo patient and she helped me set up my new iphone. I walked out of there ready to go. I highly recommend the AT&T in Emeryville . read more

Isabel was so helpful! Getting a new phone is frustrating and there is always sticker shock. Isabel made the process easy by trying to make the process as painless and as affordable as possible. I also appreciated how she was trying to shove her sale down our throats. We ended up getting a plan for two people and new phones! Fun fact: when you get a new iPhone you can also qualify to get the latest iPad for an extra $10 a month. Also shout out to the waiting area with full cable so that people can watch tv while they wait. With a couch and remote to flip through the channels. A life saver for the kids with parents or in my case, the parents with kids. AT&T was good to me this time, hopefully next time it will be just as pleasant! read more