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    Assurance PC System

    4.0 (4 reviews)
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    14 years ago

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    Sam's Computer Repair

    Sam's Computer Repair

    (171 reviews)

    Here's the skinny:…read more My elderly mother-in-law lives in Arcadia, and I live in North Carolina. When I lived near Arcadia, I was her "IT Guy." Before I moved to NC, I found reviews of Sam and his service on Yelp, and I filed away Sam's number for future tech disasters. You see, my mother-in-law was never great with technology, and as she ages, technology just gets harder for her. On more than one occasion, she and technology...just don't get along, and everything went FUBAR. Here's where Sam comes to the rescue for both my MIL and me. My MIL can trust that Sam will get her tech up and running, and I, from 3600 miles away, have complete confidence that Sam knows what he's doing and then some. At at the latest tech incident at my MIL's house, Sam went above and beyond the call of duty. The fact that he has great with older folks is a big plus in my book. I know some people might balk at his rate, but you know what, Sam is worth it.

    I called this service for the first time last week. Sam took the time to call back after explaining…read morethat I carelessly broke my laptop screen after dropping it. He's a real nice guy, and I'm glad I chose this service. He also took the time to fix my laptop screen and recommended me to get a laptop case to prevent further damage. I recommend this service if your laptop is broken. It's a bit pricey, but worth it. The two photos displays the before and after of the service performed.

    Di-No Computers

    Di-No Computers

    (419 reviews)

    $$

    I spilled soda all over my Mac keyboard and trackpad, and I was totally freaking out. Other repair…read morestores I called said there would be a several day wait, since they were busy Without an appointment, I walked in and spoke with Lian at the front desk. She was incredibly kind and took the time to explain the entire process to me. Since I arrived close to closing time and didn't have an appointment, she let me know they would run diagnostics on my laptop the following day. There's an $89 diagnostic fee, and if repairs are needed, part of the $89 fee can be used towards the cost, which felt reasonable. The next day, Martin called to let me know there was no damage and that he had cleaned the affected keys. He explained that my laptop passed all tests, but the battery was consumed. When I wasn't sure what that meant, he patiently explained and advised that since the battery wasn't swelling and the computer was still performing well, there was no need to replace it unless I noticed issues. I really appreciated that he took the time to explain everything and didn't try to upsell me. I was able to pick up my laptop later that same day which was less than 24 hours after dropping it off. I highly recommend Di-No for honest and fast service!

    I previously had a great Mac repair experience at this mostly Apple-focused store, so when my…read morechild's gaming laptop failed, I brought it to the Microsoft counter at the back of the store. I paid the $89 diagnostic fee and understood that it would be applied toward the repair cost if I moved forward with the repair. That policy is completely reasonable. After diagnosing the issue as a failed motherboard, however, I was told they could not obtain the necessary Asus part and therefore could not perform the repair. I later learned that an authorized repair provider could obtain the part and complete the repair. My frustration is not that they charged for diagnostic time. My frustration is that no one mentioned before taking my money that they might not be able to source Asus parts or complete the repair. Had I known that, I would have taken the computer directly to an authorized repair provider. The laptop is currently being repaired by Geek Squad. I intentionally support small local businesses, and Di-No is close to my home, so it seemed like a win-win. Unfortunately, that wasn't the case. When I asked whether a refund was possible given that the repair could not be performed, I was told no. Consumers should know there is a possibility they may pay for a diagnosis, only to discover that the shop cannot complete the repair and that they will need to start over elsewhere.

    Assurance PC System - itservices - Updated June 2026

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