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    Profit Computer Technology

    3.9 (7 reviews)
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    HeliX PC - Threadripper build!

    HeliX PC

    (249 reviews)

    $

    The last PC I owned was powered by a 980ti running Windows 8…read more I've been thinking about building a new PC for years and decided to finally do it. I spent a couple weeks gathering all the components I've been eyeing and made the pilgrimage down to Micro Center (in Tustin) to take advantage of a great MOBO/Proc/RAM bundle. The last time I built a PC was in 2008 and at this point in my life, I just wanted an expert to help me get everything running and optimized. Gar was that expert. This guy knows his stuff and I couldn't be happier with my (first) experience at Helix. He runs the shop by himself and is clearly a lifelong PC enthusiast. It was really cool to see all his customers more 'aesthetic' builds that were in progress. I'm old so I wanted something with as little RGB as possible (haha). He even has a mini museum of PC components from decades past on display which really sent me down a VERY nerdy memory lane. He put together a 9800X3D / 5080 air cooled monster and everything runs perfectly. He optimized Win11 and walked me through everything he did when I picked up the machine. I would consider his shop a unicorn in 2026. Physical location. Passionate business owner who is offering top quality service in a niche industry. Fair prices.

    Garnik is the absolute best. Passionate about what he does, great communicator, and has an…read moreincredible eye for detail. He took on a really challenging build for me (SFFPC) and I couldn't be happier with the result. He's also a great guy, which always helps. Won't go anywhere else for my PC needs!

    NZXT - No glass

    NZXT

    (40 reviews)

    $$$

    After spending over $4,300 on a custom PC from NZXT that hasn't worked right since I purchased it,…read moreI honestly feel obligated to warn others about my experience. Since purchasing the system, I have dealt with recurring hardware failures, including unexpected shutdowns, failure to POST/start, and ongoing instability issues. Over the course of multiple repair attempts, NZXT replaced several major components including the motherboard, processor, GPU, and CPU cooler. Despite all of these rebuilds and repairs, I continued experiencing issues and repeatedly had to ship the PC back and forth while spending countless hours troubleshooting and emailing support. The final straw was receiving the repaired PC back with a different motherboard requiring a different Wi-Fi setup, but without the correct accessories included. I specifically informed support that the previously sent Wi-Fi connector was incompatible and even sent photos of the motherboard/back panel to avoid further mistakes. Despite this, they sent me the exact same incompatible connector again. The entire process felt extremely disorganized and exhausting for what was supposed to be a premium custom-built PC experience. After months of inconvenience, downtime, repeated repairs, and hardware failures, I was offered a $50 store credit. For a company charging premium prices, I expected significantly better quality control, communication, and customer support.

    Absolutely terrible experience…read more I'll start by saying that the customer support representatives themselves were kind, but they were extremely evasive and ultimately unhelpful when it came to resolving my issue. I bought a Player 3 prebuilt in March of 2024 for around $3,600, along with their maximum 6-year warranty. Not long after purchasing it, my PC would randomly shut off. Then, in early July 2026, it completely died and entered a no-power state. After more than a month of back-and-forth communication, NZXT finally determined that the issue was supposedly caused by overheating and offered to send me a replacement CPU cooler. I accepted it, but I genuinely don't believe that was ever the problem. They would proceed to ghost me for multiple days at a time during the week and while waiting for my replacement to ship and during their hours, and absolutely made this whole process drag on longer than it needed to be. What made the experience even more frustrating was that, throughout the process, I was repeatedly asked to boot the computer and read information from the BIOS--even after I had explained multiple times that the PC would not turn on at all. It felt like nobody was actually listening. To make matters worse, I wasn't informed until nearly four weeks into the support process that the rest of my computer was no longer covered because it had just passed the two-year mark. At the beginning of the process, I was told my entire PC would be covered under my warranty, so this was a complete surprise. Instead of standing behind their product, they ultimately refused to help any further and simply told me to take the computer to a repair shop. For a $3,600 gaming PC, I expected a system that would last longer than two years and customer service that would actually stand behind the product. The "6-year warranty" sounded reassuring when I purchased it, but in reality, it only covered the one component they claimed had failed. It honestly feels like NZXT knew the cooler wouldn't solve the issue and labeled it as an overheating problem because it was the only repair they were still obligated to cover. NZXT builds great-looking PCs when they work, but if something goes wrong outside their limited coverage window, don't expect them to stand behind their product. In my experience, the warranty was misleading, the support process was exhausting, and the resolution was a complete waste of time. I believe this company takes advantage of customers who are new to PC gaming or aren't knowledgeable about computer hardware. I can't recommend buying from them.

    Cyberpowerpc

    Cyberpowerpc

    (305 reviews)

    $$$

    My 7-year-old CyberPowerPC has been running well, still with no issues. But in January 2026. It…read moregave me a CPU fan error. I had to restart the PC and set the CPU Fan monitor to ignore. Everything is fine now. But the RAM went bad 2 years after purchase, which is what u expect from a pre-built gaming PC. I'm giving this 3 stars because I got a CPU Fan error after 7 years, and the original 16 GB of RAM failed after 24 months. All CyberPowerPC users should be aware that the RAM might break before the PC does. And you might need to take it to a professional or DIY the RAM swap when it is time. And also expect your boot drive to stop working after 5 - 6 years of gaming usage.

    I purchased a CyberPowerPC gaming computer on December 02, 2025, for over $3,000 and paid extra for…read moretheir premium warranty. I expected a premium product and warranty experience. Unfortunately, that has not been my experience. After approximately seven months, a RAM stick failed and the computer began randomly crashing. When I contacted warranty support, I was told I would have to pay to ship the RAM myself or accept an authorization hold of more than $900 for a replacement, with the possibility of being charged if the RAM was damaged during shipping. I ultimately sent the entire PC in for repair. It came back with the original issues unresolved and additional problems. It still recognizes only 32 GB of the 64 GB installed, the graphics card isn't registering in Task Manager, and the GPU produces no display through DisplayPort. Two fans have lost their RGB lighting, and the case was returned with damage that prevents the glass panel from closing properly. I have photos and videos documenting the condition of the computer when it was returned. I requested a refund, but CyberPowerPC refused and offered another repair instead. After already going through their warranty process once and receiving the computer back in worse condition, I have no confidence that another repair will solve the problem. This computer is used for work, school, and personal use, so the repeated downtime has been extremely disruptive. Spending more than $3,000 plus additional money for a premium warranty should come with a much better experience. I am very disappointed with both the reliability of the system and the warranty process.

    Profit Computer Technology - computers - Updated September 2026

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