I spilled soda all over my Mac keyboard and trackpad, and I was totally freaking out. Other repair…read morestores I called said there would be a several day wait, since they were busy Without an appointment, I walked in and spoke with Lian at the front desk. She was incredibly kind and took the time to explain the entire process to me. Since I arrived close to closing time and didn't have an appointment, she let me know they would run diagnostics on my laptop the following day. There's an $89 diagnostic fee, and if repairs are needed, part of the $89 fee can be used towards the cost, which felt reasonable. The next day, Martin called to let me know there was no damage and that he had cleaned the affected keys. He explained that my laptop passed all tests, but the battery was consumed. When I wasn't sure what that meant, he patiently explained and advised that since the battery wasn't swelling and the computer was still performing well, there was no need to replace it unless I noticed issues. I really appreciated that he took the time to explain everything and didn't try to upsell me. I was able to pick up my laptop later that same day which was less than 24 hours after dropping it off. I highly recommend Di-No for honest and fast service!

I previously had a great Mac repair experience at this mostly Apple-focused store, so when my…read morechild's gaming laptop failed, I brought it to the Microsoft counter at the back of the store. I paid the $89 diagnostic fee and understood that it would be applied toward the repair cost if I moved forward with the repair. That policy is completely reasonable. After diagnosing the issue as a failed motherboard, however, I was told they could not obtain the necessary Asus part and therefore could not perform the repair. I later learned that an authorized repair provider could obtain the part and complete the repair. My frustration is not that they charged for diagnostic time. My frustration is that no one mentioned before taking my money that they might not be able to source Asus parts or complete the repair. Had I known that, I would have taken the computer directly to an authorized repair provider. The laptop is currently being repaired by Geek Squad. I intentionally support small local businesses, and Di-No is close to my home, so it seemed like a win-win. Unfortunately, that wasn't the case. When I asked whether a refund was possible given that the repair could not be performed, I was told no. Consumers should know there is a possibility they may pay for a diagnosis, only to discover that the shop cannot complete the repair and that they will need to start over elsewhere.

They fixed my problem immediately No waiting…read more Everyone was very nice and easy to understand

I have been going to them for over 17 years, and they never let me down. They have very reasonable…read moreprices and short wait times. All the guys are super smart, and they try to save me money when possible. I never go anywhere else.

The last PC I owned was powered by a 980ti running Windows 8…read more I've been thinking about building a new PC for years and decided to finally do it. I spent a couple weeks gathering all the components I've been eyeing and made the pilgrimage down to Micro Center (in Tustin) to take advantage of a great MOBO/Proc/RAM bundle. The last time I built a PC was in 2008 and at this point in my life, I just wanted an expert to help me get everything running and optimized. Gar was that expert. This guy knows his stuff and I couldn't be happier with my (first) experience at Helix. He runs the shop by himself and is clearly a lifelong PC enthusiast. It was really cool to see all his customers more 'aesthetic' builds that were in progress. I'm old so I wanted something with as little RGB as possible (haha). He even has a mini museum of PC components from decades past on display which really sent me down a VERY nerdy memory lane. He put together a 9800X3D / 5080 air cooled monster and everything runs perfectly. He optimized Win11 and walked me through everything he did when I picked up the machine. I would consider his shop a unicorn in 2026. Physical location. Passionate business owner who is offering top quality service in a niche industry. Fair prices.

I had been experiencing thermal issues with my new i7-14700K build and decided to bring it to HeliX…read morePC after seeing all the positive reviews. Garnik, the owner, exceeded every expectation. I dropped off my PC at 10 AM and he had it completely diagnosed and fixed by 3:30 PM - same day service when most shops would have kept it for days. But what really impressed me was how Garnik actually took the time to explain everything instead of just doing the work and handing it back. He didn't just slap on new thermal paste and call it done. He properly reapplied the paste, then noticed my fan configuration was all wrong and moved everything to the correct CPU pump headers and fan headers. He walked me through exactly what was causing the thermal problems and how he fixed them, then stress tested the whole system right in front of me so I could see it was running properly. Garnik was super knowledgeable, friendly, and got everything done way faster than I expected. It's honestly rare to find someone who knows their stuff this well and actually takes the time to make sure you understand what's going on with your build. If you need PC repair, building, or troubleshooting in the area, definitely check out HeliX PC. Best experience I've had with a PC shop hands down. Will be coming back for sure!

I had an issue with my gaming pc. It was built 2 years ago and randomly decided not to turn on…read moreafter switching to a better power strip that allowed more outlets and usb charging. After testing connections switches and diagnostics carefully and basic tutorials off my smartphone, I decided to find a repair shop. I've only had two computers that I decided to take in to repairs. Once to Fry's and another time to another mom & pop repair. Both were over 10 years ago and both times I felt I was ripped off. After scanning througb the 1 & 2 star review's on yelp, I found this place. Jose wasn't available, but I was assured that they would find out what was the problem with my tower. Jose was nice enough to respect my lack of knowledge when it comes to PC's and I felt I got a steal. I will definately be back if I have another problem and or need to upgrade my PC.

Super unprofessional. Wrong number and hours online. The number is a number to employ who doesn't…read morework there anymore who gives you wrong information.

I had a great time with a sales associate named Jermey who was very knowledgeable on cameras and…read morehelped me along with the process of buying my first camera and lens.

I rarely shop at any Best Buy store…read more I visited this store solely to return merchandise I had purchased the day prior. The store was clean, well-organized, and fully stocked. The greeter at the door was very polite, friendly, and helpful. The entire return process took a mere 4 minutes, including 1 minute in line.

I'm not a real big-time gamer or computer nerd but my 10-year-old MAC just couldn't keep up with…read morethe new demands I have now working remote and collaborating with nationwide contacts. My son-in-law, who is a master web designer and super hybrid of Geek and Nerd recommended NZXT. Mostly (about 95%) because of the quality, speed and durability of the machine but it's also the coolest looking computer I've ever seen. I can be running several business productions programs and web conferencing all at the same time jumping back and forth without a glitch. For me this is an incredible machine and business asset. Now for the cool part of NZXT. I haven't needed to contact them for any technical support, but I need to give a big shout out and kudos to their customer support team. Here's the story: I ordered the machine online and my confirmation said to allow 3 - 6 days for delivery. The next day I got a notice that from NZXT and the shipping company that my new machine had been picked up and shipped from California and it had arrived in Las Vegas and sent out from Las Vegas all in the same day. I live just south of Salt Lake City so I figured I would be receiving it through the Salt Lake distribution center and the machine would arrive either the next day or at the latest the day after (3 days total). I thought cool, this is really fast. But then nothing happened. I kept checking the tracking on the shipping company's website and there had been no update since it left Las Vegas. I emailed NZXT and got a response from Daniel. He opened an investigation ticket. I then had a phone call with Sebastian and the fault was with the shipping company and NZXT had to file a claim. Between NZXT and the shipping company the claim would take up to 30 days to resolve. That's when Daniel and Sebastian got their Supervisor Miriam involved and she recognized that the issue of the lost machine and compensation was between them and the shipping company. She authorized a new machine to be shipped overnight and followed through with a personal email to confirmed that I had received it. In my old school view a product is only as good as the people who stands behind it. The machine is great and the NZXT support team matches its greatness.

After spending over $4,300 on a custom PC from NZXT that hasn't worked right since I purchased it,…read moreI honestly feel obligated to warn others about my experience. Since purchasing the system, I have dealt with recurring hardware failures, including unexpected shutdowns, failure to POST/start, and ongoing instability issues. Over the course of multiple repair attempts, NZXT replaced several major components including the motherboard, processor, GPU, and CPU cooler. Despite all of these rebuilds and repairs, I continued experiencing issues and repeatedly had to ship the PC back and forth while spending countless hours troubleshooting and emailing support. The final straw was receiving the repaired PC back with a different motherboard requiring a different Wi-Fi setup, but without the correct accessories included. I specifically informed support that the previously sent Wi-Fi connector was incompatible and even sent photos of the motherboard/back panel to avoid further mistakes. Despite this, they sent me the exact same incompatible connector again. The entire process felt extremely disorganized and exhausting for what was supposed to be a premium custom-built PC experience. After months of inconvenience, downtime, repeated repairs, and hardware failures, I was offered a $50 store credit. For a company charging premium prices, I expected significantly better quality control, communication, and customer support.

After many years providing PC support starting with DOS and ancient IBM PCs, the pandemic wiped out…read moremy technical memory. We found Thomas in our neighborhood, and he's saved me much time and money by fixing my home computer twice and now has sold me a refurbished but very functional "used" one for my 2nd office. Excellent diagnosis. He offered a good set of cost effective solutions and only took a couple of hours to fix problems AND copy data to the new hard drive. Highly recommended!

Tomas set me up with some affordable solutions for my troublesome laptop. I was in and out in less…read morethan half an hour. Very friendly and resourceful.

My 7-year-old CyberPowerPC has been running well, still with no issues. But in January 2026. It…read moregave me a CPU fan error. I had to restart the PC and set the CPU Fan monitor to ignore. Everything is fine now. But the RAM went bad 2 years after purchase, which is what u expect from a pre-built gaming PC. I'm giving this 3 stars because I got a CPU Fan error after 7 years, and the original 16 GB of RAM failed after 24 months. All CyberPowerPC users should be aware that the RAM might break before the PC does. And you might need to take it to a professional or DIY the RAM swap when it is time. And also expect your boot drive to stop working after 5 - 6 years of gaming usage.

Horrible customer service, I purchased a used c series computer. It was missing the wrap around…read moreside/front glass. Instead of letting me know they could not help I was dragged along multiple days of emails until it ended with I must purchase a new case and there are no replacements. This could have been told to me at the start instead of getting my hopes up.